1d82csales Management

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SALES MANAGEMENT

Course Code: MMS 106 Credit Units: 04

Course Objective:
It is essential for everybody aspiring to be a sales manager to have an understanding of the concepts of Selling. This
helps them understand not only their role better, but also guides them towards better practice of management.
To introduce students to the concepts and theories of sales
To develop an understanding of application of these concepts
To help understand the various facets of the role of a sales manager

Course Contents:
Module I: Introduction to Sales Management
Concept, scope, functions; Personal Selling,; Buyers- Sellers dyad and salesmanship.

Module II: Organization of sales management


Decision regarding sales force size
Types of sales force
Sales force organization structure and its types

Module III: Management of Sales Force


Recruitment and selection of sales force
Sales force training- objectives and methods.
Coordinating of sales teams
Controlling of sales effort

Module IV: Managing sales effort


Territorization of sales effort
Quota setting - Importance Types and process
Developing sales budgets
Routing of sales effort
Compensation & Reimbursement of sales expense.

Module V: Selling Process


The sales process, planning
Prospecting,
Preapproach and call Planning
Sales presentation-types of sales presentation,
Objection handling and closing.

Module VI: Emerging Trends in Selling


Integrating Sales with Other functions of Management
Live sales project to be done starting with conception of idea to final execution.
Case studies
Latest emerging trends and practices to be discussed.
Objection handling and closing

Examination Scheme:

Components C A CT EE
Weightage (%) 10 5 15 70
Text & References:
Text:
• E Cundiff and N Govini, Sales Management- 5th Edition. Prentice Hall of India

References:
• Laforge, Avita, Professional Selling A trust based approach, Ingram, Harcourt College Publications.
• Smart Selling, Christopher Power.
• David Mayer and H M Greenberg, What makes a good salesman.
• Stanton, Bursnick and Spiro, Management of Sales force.

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