Postal & Courier Service
Postal & Courier Service
Postal & Courier Service
MAIL : the letters and parcels which are sent by post, or the postal system itself
Mail, or post, is a method for transmitting information and tangible objects, wherein written
documents, typically enclosed in envelopes and also small packages are delivered to
destinations around the world. Anything sent through the postal system is called mail or post.
In principle, a postal service can be private or public. Governments often place restrictions on
private postal delivery systems. Since the mid-19th century national postal systems have
generally been established as government monopolies with a fee on the article prepaid. Proof
of payment is often in the form of adhesive postage stamps, but postage meters are also used
for bulk mailing.
Postal systems often have functions other than sending letters. In some countries, a Postal
Telegraph and Telephone (PTT) service oversees the postal system as well as having authority
over telephone and telegraph systems. Some countries' postal systems allow for savings
accounts and handle applications for passports.
The first documented use of an organized courier service for the diffusion of written documents
is in Egypt, where Pharaohs used couriers for the diffusion of their decrees in the territory of
the State (2400 BC). This practice almost certainly has roots in the much older practice of oral
messaging and may have been built on a pre-existing infrastructure.
Postal reforms
In the United Kingdom, prior to 1840 the postal system was expensive, confusing and seen as
corrupt. Letters were paid for by the recipient rather than the sender, and were charged
according to the distance the letter had travelled and the number of sheets of paper it
contained. If there is one man who can be said to have changed the face of the postal service
forever it is Sir Rowland Hill, with his reforms of the postal system based on the concept of
penny postage, and his solution of pre payment. In his proposal Hill also called for official pre-
printed envelopes and adhesive postage stamps as alternative ways of getting the sender to pay
for the postage, at a time when prepayment was optional, which led to the invention of the
postage stamp, the Penny Black.
It was around this time nationalization and centralization of most postal systems took place.
Today, the study of mail systems is known as postal history.
Indian postal network is the largest in the world. For many years it has been meeting the
personal and business communication needs as well as door-to-door delivery, banking,
insurance, transfer of money and goods.
Today, mobile phones, email, SMS are popular means for personal communication. There are
many operators for customers to choose from for sending documents and goods in India and
abroad.
Technology has also made it possible to offer modern and affordable services to customers like
instant money transfer, collection of bills, and so on. It has also been possible to bring these
services to the rural sector through the vast postal network.
The Department is required to meet its expenses from the revenues it earns as it operates on
commercial lines. Thus it faces a daunting task ahead as Post Offices have been opened in rural
and remote areas on partial recovery of costs. Further the Department is facing stiff
competition in some of its businesses.
To rise to the challenges, the Department is in the process of transforming itself. In the last
year, the Department was able to reduce the percentage of deficit. Innovative products and
services, use of the network provide modern and varied services to urban and particularly rural
customers are the thrust areas for growth. Use of technology and business orientation will be
the key for improvement of quality of services.
The first stamps valid for postage throughout India were placed on sale in October 1854.
Post Office has been a part of the day-to-day lives of people in the country. The street letter
boxes, postman, post office, postcards, postage stamps, money order are words with which
children and elders are familiar with. There is a strong bond between the Post Office and the
people it serves. Many of the customers do business at post office because they feel
comfortable and rely on it. This is what makes the postal service unique.
Types of Mail. Postal service provides many facilities like general or registered mail, parcel
post, speed post, express post, e-post and special courier service known as EMS- speed post.
They also offer a number of post office savings schemes like National Savings Certificate,
Recurring deposits and terms deposits. Postal services not only benefit the ordinary public but
also the employees serving them.
Physical Infrastructure
It will be the policy of India Post to bring its facilities within reach of every citizen in the country.
Since Independence, India Post increased the number of post offices from 23,344 to 1,55,204. It
is the largest postal network in the world, with one post office serving 7160 people and
covering an area of approximately 21.2 sq. kms. Despite this only 1,37,508 out of 5,95,113
inhabited villages have post offices. Even if only Gram Panchayat villages are considered, only
1,15,881 of them out of a total of 2,34,755 have post offices.
Conclusion
India Post is committed to meeting the challenges of the economy and the need to ensure
connectivity, communication and financial services to every citizen. It also emphasises the need
to expand and strengthen its coverage of rural areas where 60% of the people reside and
maintain their livelihoods.
India Post believes that the new economy and modern markets require it to become more
financially autonomous and commercially flexible in order to deliver its core functions and
other services efficiently and to high standards. It believes that a new legislative framework for
regulating the sector is an essential part of modernizing the sector and ensuring its orderly and
disciplined functioning and growth.
COURIER SERVICE :
A service provided by a person or company taking messages and packages from one place to
another by car, motorcycle or aircraft.
Couriers are distinguished from ordinary mail services by features such as speed, security,
tracking, signature, specialization and individualization of services, and committed delivery
times, which are optional for most everyday mail services. As a premium service, couriers are
usually more expensive than usual mail services, and their use is typically restricted to packages
where one or more of these features are considered important enough to warrant the cost.
Different courier services operate on all scales, from within specific towns or cities, to regional,
national and global services. The world's largest courier companies are Velox Express, DHL,
FedEx, OBC Express Ltd., TNT N.V., UPS, and Aramex. These offer services worldwide, typically
via a hub and spoke model.
Objectives
The primary objective of courier service is customer satisfaction. Reliability, speed of service,
coverage area and value for money are some of the criteria on which the service provided by a
courier company is evaluated. Courier companies are also guided by labor rights and employee
principles.
In ancient times runners and homing pigeons and riders on horseback were used to deliver
timely messages. Before there were mechanized courier services foot messengers physically ran
miles to their destinations. To this day there are marathons directly related to actual historical
messenger routes.
Types of couriers :
In cities, there are often bicycle couriers or motorcycle couriers but for consignments requiring
delivery over greater distance networks, this may often include trucks, railways and aircraft.
Many companies who operate under a Just-In-Time or "JIT" inventory method often utilize on-
board couriers.
Representative couriers :
With the increase in fuel prices and productivity goals monitored closely by companies, this
new type of all-in-one courier has developed to "take care of business". Workers in companies
have more work and less time to be out of the office. Operating largely using independent
contractors that have gone through a screening process and background checks have found a
niche in the courier industry. Research, intransit pet care, complex paperwork filing, and a host
of other services are now offered in this new category of courier service.
The Benefits of Using Couriers
Businesses use courier services to ensure door-to-door delivery and shipments of all
items, from things as simple as legal documents and letters, to bigger materials and
packages.
Courier services can be for within a specific city or state, or can even be nationwide or
international, depending on the needs of your business.
A courier service is different from typical mail service because it offers more security,
faster delivery, the ability to track all items, a signature required from all receiving
parties, and they can also be especially tailored to you specific business needs.