GODREJ GROUP

ESTD: 1897

COMPANY PROFILE
 Founded 7th May, 1897, Lalbaug, Mumbai
 Founder(s) Ardeshir Godrej, Pirojsha Godrej
 Headquarters Mumbai New Delhi, Chennai, Kolkatta
India
 Key people Adi Godrej (Chairman)
 Products Chemicals & Commodities, ITES,
Real
Estate, Appliances, FMCG
 Employees 9,700
 Website www.godrej.com
 Companies 10
 Sales Turnover 1.1 billion US $

The Godrej Group is one of the respected business houses of India. The
group has diverse business interests ranging from engineering to personal
care products. Companies operating under the Godrej Group are involved
in a host of businesses - from locks and safes to typewriters and word
processors, from refrigerators and furniture to machine tools and process
equipment, from engineering workstations to cosmetics and detergents,
from edible oils and chemicals to agro products. Godrej Group is also well-
known for its philosophy and initiation of labour reforms.
History

The Company celebrated its centenary in 1997. In 1897 a young man

named Ardeshir Godrej gave up law and turned to lock making. Ardeshir
went on to make safes and security equipment of the highest order, and
then stunned the world by creating toilet soap from vegetable oil.

Ardeshir Godrej Pirojsha Godrej

His brother Pirojsha Godrej carried Ardeshir's dream forward, leading

Godrej towards becoming a vibrant, multi-business enterprise. Pirojsha
laid the foundation for the sprawling industrial garden township (ISO
14001-certified) now called Pirojshanagar in the suburbs of Mumbai.
Godrej touches the lives of millions of Indians every day. To them, it is a
symbol of enduring ideals in a changing world.

The Beginning (1897)

The beginning of the Godrej Group can be traced to India's freedom struggle. Its founder, Ardershir
Godrej, a lawyer by profession and a staunch nationalist, believed that India could attain freedom
only by being self-reliant. In doing so, India would overcome economic degradation.

On 7th May, 1897 Godrej & Boyce the holding company

On 7th May, 1897, Ardershir Godrej gave up law and took up lock making. Godrej and Boyce Mfg.
Co. Ltd., was established at Lalbaug, Mumbai. This was the holding company of the Godrej Group.
On 3rd March, 1932, it was incorporated with limited liability. Even though Boyce was a business
partner for a limited period only, his name was retained for legal purposes

The Godrej Name  

The Godrej Name displaced well established foreign brands from the Indian market. The name
'Godrej' engraved into the shiny metal of the Godrej Locks came to be known as a symbol of self
reliance, trust-worthiness, assertiveness and progressiveness for a new generation of Indians
1918-Godrej Soaps  

Ardeshir Godrej's relentless quest of self-reliance made him explore newer avenues of opportunities.
Manufacturing Soap was one of them. In the year 1918, Godrej Soaps Limited came into being. In
1920, he revolutionized the Soap industry by manufacturing the first toilet soap purely from
vegetable oils. Before that, animal fat was used in soap manufacture. For his achievement, Ardeshir
Godrej was bestowed with praises from India and from foreign lands too.

Changing perceptions about industry in India  

Time and again, with the launch of every new product, Ardeshir Godrej changed perceptions in the
Industry by adding exciting new dimensions. Be it the manufacture of the finest range of security
equipment or soap from vegetable oils, the world was thrilled and stunned too. His dream had
become a huge movement, that was carried forward by another just as capable Godrej. The man
who did so, was Ardeshir Godrej's own brother Pirojsha Godrej. He laid the foundation of the Godrej
Empire. His visionary zeal created a garden industrial township called Pirojshahnagar at Vikhroli. It is
today the Corporate Headquarters of the Godrej Group.

The Godrej Vision took shape  

The bastion of the Godrej legacy was held high by his sons - Burjorji, Naoroji and Sohrabji. They
carried forward the commitment to quality and excellence. Even today, Godrej products are
comparable to the best in the world. In some way or the other, Godrej touches millions of Indians.
Godrej symbolizes enduring ideals in a changing world. It also epitomizes an innovative zeal that will
shape the vision of tomorrow.

Diverse businesses

From humble beginnings to diverse businesses. The Godrej Group is firmly entrenched in diverse
businesses. Security Systems and Safes, Typewriters and Word processors, Rocket Launchers,
Refrigerators and Furniture, Outsourcing Services, Machine Tools and Process Equipment, Cosmetics
and Detergents, Engineering Workstations, Medical Diagnostics and Aerospace Equipment, Edible
Oils and Chemical, Mosquito Repellents, Car perfumes, Chicken and Agri-products.
Headquartered in Mumbai  

Headquartered in Mumbai, Godrej has got offices across India. It enjoys a global presence as well.
The Group's dynamism has made it one of the most remarkable corporate houses in India.  

Godrej Soaps renamed Godrej Industries  

In April 2001, Godrej Industries was formed the consumer products division of Godrej Soaps Limited
was de-merged to form Godrej Consumer Products Limited. In the same year, Godrej Soaps was
renamed Godrej Industries Limited. Godrej Industries expanded its portfolio of products. It added a
slew of investments to its associate companies, while re-inforcing its existing businesses that include
oleo chemicals, veg oils and medical diagnostic equipments.  

MISSION

 Our Mission is to operate in existing and new businesses, which capitalize on the Godrej
brand and our corporate image of reliability and integrity. Our objective is to delight our
customer both in India and abroad.      
 We shall achieve this objective through continuous improvement in quality, cost and
customer service. We shall strive for excellence by nurturing, developing and empowering
our employees and suppliers.      
 We shall encourage an open atmosphere, conducive to learning and team work.
 VALUES

 Our Values
 Commitment to Quality
 Customer Orientation
 Dedication & Commitment
 Discipline
 Honesty & Integrity
 Learning Organization
 Openness & Transparency
 Respect/Care & Concern for People
 Teamwork
 Trust
Awards
 GCPL, the Highest Ranked Indian FMCG in Asia's Hot Growth Companies'
List by Business Week

 Godrej Consumer Products Ltd. has been ranked 14th in The Best Companies to
Work For study. This study was jointly conducted by Business Today,
Mercer and
Taylor Nelson Sofres (TNS)
 Godrej Consumer Products Ranks 6th in ET-Hewitt Best Employers of India
survey
 GCPL ranked 15th in Great Places to Work 2006 survey
 The Corporate Citizen of the Year Award given by Economic Times.
 Flagship brands Goodknight, Cinthol and Ezee selected Superbrands by the
Superbrands Council
 Godrej Sara Lee, the JV between the Godrej Group and Sara lee Corporation, USA is
acknowledged the World's largest mat manufacturers and South Asia's largest
manufacturers of Coils.
 Godrej Consumer Products Limited, adjudged as a Business Superbrand by the Super
Brands Council.
 The Return on Capital Employed and Return on Net Worth ratios of Godrej Consumer
Products - the highest in corporate India.
 Godrej Consumer Products was awarded the "Best Managed Workforce" award given
by Hewitt Associates and CNBC TV18.
 Godrej Consumer Products features in the Top 25 list of Great Places to Work (survey
conducted by GrowTalent in association with Business World) for four years in a row.
 Lifetime Achievement Award for Godrej Industries from CHEMEXCIL, the Basic
Chemicals Pharmaceuticals and Cosmetics Exports Promotion Council.
GODREJ GROUP OF INDUSTRIES
BUSINESS FACTS
Continuously expanding marketing and sales infrastructure
• GCPL possesses a well entrenched and established distribution network serviced by a
highly motivated sales organization
• Consistent focus on enhancing reach and presence especially in growing domestic rural
regions as well as international markets
• Sophisticated IT connectivity with distributors
Robust manufacturing and Supply Chain competencies
• State of the art manufacturing facilities spread across the country
• Factories strongly committed to TQM culture, adhering to International & Indian
Standards and systems and following Good Manufacturing Practices (GMP)
• Sophisticated ERP systems across the business
Well-developed R&D capabilities
• Focus on innovation and development of novel consumer centric products and processes
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Energized and experienced teams
• Strong focus on enhancing skills and competencies across functions through training &
periodic
• Young Executive Board comprising young managers formed as part of a Group initiative
to Devise strategies and identify new opportunities
Corporate Governance
• Envisages attainment of the highest levels of transparency, accountability and equity in
all Facets of its operations and in all its interactions with its stakeholders including
shareholders, Employees, lenders and the Government.
• Committed to achieve and maintain the highest standards of Corporate Governance.
• Ensures that all its actions serve the underlying goal of enhancing overall stakeholder
value Over a sustained period of time.
• The Company continues to enjoy a corporate governance rating of CGR2+ (pronounced
as CGR two plus) and Stakeholder Value Creation Rating of SVG1

Godrej consumer Products Ltd.-A Historical Perspective

The Consumer Products business of the over 80 year-old erstwhile Godrej Soaps Ltd.
(GSL) was Demerged into the newly incepted Godrej Consumer Products on April 2001,
pursuant to a scheme of demerger. As envisaged in the scheme of demerger, the name of
Godrej Soaps Ltd. (GSL) was also changed to Godrej Industries Ltd. (GIL). GIL retained
the businesses of industrial chemicals, medical diagnostics and estate operations. With
effect from April 1, 2001 the capital of GSL was reorganized from shares of Rs.10/- each
to shares of Rs. 6/- each in GIL and Rs. 4/- each in GCPL. Each equity shareholder of
GSL was issued and allotted one share of the face value of Rs. 4/- in GCPL for every one
share of the face value of Rs.10/- held in GSL. The record date for the above issue was
May 3, 2001.
The Board of Directors at the Annual General Meeting on July 2006 subsequently
approved the subdivision of equity shares of the Company from shares of the face value of
Rs 4 each to four shares of the face value of Re 1 each.
GCPL was thus created to be a focused FMCG Company following best in class norms for
Corporate Governance and business practices to enable shareholders and the investing
public to fully understand and appreciate its performance in the FMCG space.
While Godrej Consumer Products Ltd. was established in its current form in 2001, with a
single minded FMCG focus, the Company enjoys 80 years of heritage in the manufacture
of soaps and personal care products. GCPL is acknowledged as an innovator across the
soap and personal care segments and has demonstrated consistent superior growth since
inception.
Today, GCPL has five manufacturing facilities in India at Malanpur, Guwahati, Baddi,
Katha and Sikkim. It also has strong international manufacturing and marketing presence.
GCPL has also completed
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Accretive international acquisitions in the UK (Keyline Brands Limited) and Africa (Rap
idol PtyLimited). GCPL acquired Godrej Global Mideast FZE in October 2007, to expand
its presence into theGCC countries and the Middle East. In April 2008, GCPL completed
the acquisition of Kinky Group(Proprietary) Ltd., in South Africa. This acquisition enables
GCPL diversify into a new line of business along with expansion of its hair product
portfolio.
COMPANY OVERVIEW
Name: Godrej Consumer Products Limited
Stock code Reuters: GOCP.BO Bloomberg: GCPL.IN
NSE: GODREJCP, BSE: 532424
Sector: FMCG
Market cap (as on 31-Mar-09): Rs. 34.28 billion
Floating stock (ex-promoter holding): 30.27% (as on 31-March-09)
Floating stock market cap: Rs. 10.37 billion (as on 31-March-09)
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Shareholding structure as on March 31, 2009
Category
Promoter Holding
Promoters
% holding
179,186,185
69.73
Sub-Total 179,186,185
69.73
Non-Promoter Holding
Institutional Investors
a) Mutual Funds/ UTI
b) Banks, Financial Institutions,
Insurance Companies(Central/State
Govt. Institutions/Non-Government
Institutions)
c) Foreign Institutional Investors
4,007,459
424,952
44,629,199
1.56
0.17
17.37
No of shares held
19.10
49,061,610
Sub-Total
Others
a) Corporate Bodies
2.43
6,252,921
Sub-Total 28,706,113 11.17
Grand Total 256,953,908 100.00
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BUSINESS DRIVERS, SUSTAINERS, ENABLERS
Godrej Consumer Products is a well entrenched, focused and growth oriented FMCG
Company.
Key drivers
• Focus on completely understanding consumer requirements and behavior and
introduction of innovative new products
• Consistent focus on delivering Value for Money products
• Consistently augmenting domestic marketing and sales reach and distribution
• Globalization – introducing new product ranges, new variants and exploring new
Geographies
Key sustainers
• Rich heritage and experience across identified segments
• Competent and experienced management team backed by committed executives and
Workforce
• Cutting edge manufacturing and operating infrastructure.
• Well developed brands across both soap and personal care portfolios.
Key enablers
• Introduction of efficiency oriented measures like ‘EVA’ to encourage a result oriented
Approach and reward correct decision-making.
• Focus on brand building.
• Cutting edge IT and systems infrastructure designed to optimize accounting,
Manufacturing, marketing and sales.
• Robust technology base and established systems and processes to ensure consistency in
Quality.
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ORGNAIZATIONAL DEVELOPMENT
To grow in an increasingly competitive and dynamic environment, the Company places
great Importance on developing its human resources. Various initiatives are undertaken
keeping in mind Overall organizational development, with a strong emphasis on
enhancing employee productivity, Accountability and efficiency, while also allowing the
Company to be more market focused, Consumer-centric, cost conscious with deep
consumer insights. As a testimony of the Company’s well Structured HR approach, GCPL
was ranked as the 11th Best Employer in India in the Outlook Business Hewitt Best
Employers in India 2009 Study and as one of the 25 Best Employers in Asia in the Wall
Street Journal Asia – Hewitt Best Employers in Asia 2009 Study. GCPL was ranked 6th in
the Best Companies to Work For in India Survey conducted by Business Today and
Mercer TNS and was Ranked9th amongst 250 companies in India as the Great Place to
Work conducted by The Great Place to Work Institute in 2008. Some of the initiatives
taken by the Company are given below:
GCPL has a Performance Linked Variable Remuneration approach in its compensation
policies, facilitating a transparent performance management system. This system, based
upon the’ Balanced Scorecard’ methodology, has a strong focus on EVA enhancement
among the Employees, creates a framework for performance evaluation and translates
strategy into Tangible objectives and measures.
Being part of the Godrej Group offers executives both cross-functional and cross industry
Experiences through stints with affiliate Group companies. This not only enables the
Development of new skill sets, but also facilitates knowledge sharing and promotes best
practices across the Company.
A stimulating work environment and well structured coaching programmes for all
executives have also succeeded in improving GCPL’s ability to attract and retain the best
talent and expertise.
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To tap the young talents of GCPL, the Company set up two strategic teams – Blue and
Red teams which analyzed GCPL’s strengths, weaknesses, opportunities and threats and
then presented a three-year strategic business plan to the Company’s senior management
team. A Plum Team consisting of the senior management and the two teams selects the
best options and ideas for implementation. This activity is carried out once every two
years.
Young Executive Board - an initiative intended to energize and motivate young decision
makers. This Board includes young managers from the Godrej Group and develops
strategies for the group.
Apart from several team-building activities through various methods such as outbound
workshops, training programmes, etc, GCPL also conducted the Advanced Management
Program for Managers, who have 5-10 years of professional experience. The program
involved an exposure to the basics in respect of all functional areas, followed by a
comprehensive curriculum, covering advanced management knowledge.
The Malanpur factory has the executed 5th long term settlement with workmen
representatives in a win-win manner. This agreement has resulted in improving
noodles/soap production &productivity, rationalizing labour, leveraging multi-skilling, job
rotation and flexibility and sustaining key performance indicators with respect to
TQM/TPM initiatives.
GCPL has extended its HR practices to its overseas subsidiaries of Keyline (UK), Rap
idol (SA)Godrej Global Middle East, Dubai and Kinky (SA). The Company has also been
able to deploy human resources to these subsidiaries from GCPL, India thereby
strengthening key functions and providing global exposure to our Indian workforce.
Notably, this year, the company launched the new Godrej logo initiative, encouraging
employee involvement across all levels and locations during the launch. The Company
conducted various initiatives to enhance employee engagement around the new brand such
as the “Bedhadak Bolo “contest, career counseling for the employee’s children and
preventive health check-ups for all employees.
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COMPANY PROFILE
Started in 1897 as a locks manufacturing company, the Godrej Group is today one of the
most accomplished and diversified business houses in India. Godrej's success has been
driven by the company's commitment to delivering innovation and excellence. Through
the consistent application of this commitment and a century of ethical business conduct,
Godrej has earned an unparalleled reputation for trust and reliability.
The beginning of the Godrej Group can be traced to India's freedom struggle. Its founder,
Ardershir Godrej, a lawyer by profession and a staunch nationalist, believed that India
could attain freedom only by being self-reliant. In doing so, India would overcome
economic degradation.
On 7th May, 1897, Ardershir Godrej gave up law and took up lock making. Godrej and
Boyce Mfg. Co. Ltd., was established at Lalbaug, Mumbai. This was the holding
company of the Godrej Group. On 3rd March, 1932, it was incorporated with limited
liability. Even though Boyce was a business partner for a limited period only, his name
was retained for legal purposes.
The Godrej Name displaced well established foreign brands from the Indian market. The
name 'Godrej' engraved into the shiny metal of the Godrej Locks came to be known as a
symbol of self reliance, trust-worthiness, assertiveness and progressiveness for a new
generation of Indians.
Godrej & Boyce Mfg. Co. Ltd. – Appliance Division is in the business of manufacturing
and/ or marketing Refrigerators, Washing Machines, Air Conditioners, DVD Players and
Microwave Ovens.
Godrej began manufacturing of refrigerators in 1958. From creating a revolution with PUF
(Polyurethane Foam) in 1989 to, colored doors and vinyl draping, 100% CFC free
Refrigerators, to Godrej Pentacool – five side cooling in 2001 and Pentafresh Technology
in 2004 and now – EON range of Frost Free Refrigerators with seven wonders including
revolutionary Cool Shower Technology, we have been at the forefront of product
innovation.
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Godrej started manufacturing Washing Machines in 1996. We have a complete range of
Hi – Tech Semi Automatic, Fully Automatic and Front Loading Washing Machines. Our
manufacturing facilities are located in Shirwal (near Pune) & Mohali (near Chandigarh).
In the AC category – we have over 15 models straddling Split and Window segments.
Equipped with Blue Fin and I-TREC technology, Godrej ACs offer best in class cooling
and efficiency.
We have recently stepped into the Microwave Oven category and in a short span of time
garnered a good market presence, through our range of models across solo, grill and
convection segments.
DVD players mark our foray into the Consumer Electronics segment. With a portfolio of 4
unique models which club great aesthetics and big sound, and plans of more models – we
are geared to making our presence felt here as well.
In addition to the above products, we also have the Godrej Smartcare Service brand to
provide excellent 'After Sales Service'. With 370 service centers spread over the country,
consumers continue to rate Godrej After Sales Service the best in the industry.
Apart from catering to the domestic consumers, Godrej is also a key OEM supplier in
India. After the success achieved in the domestic market, Godrej is also looking at Exports
in a big way and has launched its Refrigerators and Washing Machines in Sri Lanka. We
also export our products to Singapore, Afghanistan, the Middle East, Egypt, Kenya,
Rwanda, Bahrain and Oman.
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Consumer electronics milestones
1958 -1st Indian Company to manufacture Refrigerators.
1987 - Pioneered PUF (Polyurethane Foam) Technology in India.
1989 - First company to introduce PUF (Polyurethane Foam)
1989 - Introduces India's first and only 100% CFC, HCFC, HFC free refrigerators
1989 - First company to sell 10 million appliances
1994 - 1st Company in India to sell 10 million appliances.
1995 - Obtains ISO 9001 Certification
1996 - Launches Washing Machines by commissioning a new manufacturing set-up at
Shirwal - State-of-art Manufacturing Plant starts operation at Mohali.
1997 - Launches Air Conditioners - Obtains ISO 14001 certification.
2000 - First Durable Company in India to launch Branded Customer Service -
SMARTCARE
2001 - Launches Pentacool Refrigerators with Revolutionary Five Side Cooling.
2002 - 1st and only Company in India to make its Entire Refrigerator Range Green (100%
CFC, HCFC & HFC free).
2004 - Godrej Refrigerator awarded the Super Brand Status. Declared No. 1 in
Businessworld Consumer Delight Survey.
2005 - Launches Microwave Ovens and DVD players. Declared the Most Preferred Brand
in CNBC Awaaz Consumer Awards.
2006 - Launches Eon Refrigerators with Cool Shower Technology that are adjudged the
Best Design in Consumer Durables Category at Businessworld NID Design Awards.
- 1st Company in India to introduce Steam Microwave Oven.
- Declared the Most Trusted Refrigerator Brand in India by Reader’s Digest.
2007 - Godrej Refrigerators win ‘Trusted Brand – Gold’ award for the second consecutive
year from Readers Digest consumer survey
- Godrej Refrigerators adjudged ‘Most Preferred Brand’ award for the third
consecutive year as per the CNBC Consumer Awaaz Survey
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CORPORATE INFORMATION
BOARD OF DIRECTORS
Mr. Adi B Godrej, Chairman
Mr. Hoshedar K Press, Vice-Chairman
Mr. Dalip Sehgal, Managing Director
NON EXUCATVE DIRECTORS
Mr. Bala V Balachandran
Mr. Jamshyd N Godrej
Mr. Nadir B Godrej
Ms Rama Bijapurkar
Dr. Omkar Goswami
Mr. A Mahendran
Mr. D Shivakumar
Mr. Bharat Doshi
Mr. Aman Mehta
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Registered & Corporate Office:
Pirojshnagar,
Eastern express highway,
Vikhroli,Mumbai – 400079.India
Phone;022-25188010,25188020,25188030
Fax;022-25188040
Website:http://www.godrej.com
Lucknow office:
Godrej & Boyce Mfg.Co.Ltd
43-C ,newal kishore Road
Near akashwani,
Lucknow,UP India
0522- 2215142.
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VISION
GODREJ IS dedicated to DELIVER SUPERIOR STAKEHOLDER VALUE by providing
solutions to existing and emerging consumer needs in the Household & Personal Care
business.
We will achieve this through ENDURING TRUST & RELENTLESS INNOVATION
delivered with PASSION & ENTREPRENEURIAL SPIRIT.”
MISSION
Godej’s Mission is to operate in existing and new Businesses Which Capitalize on the
Godrej brand and our corporate image of reliability and integrity .our objective is to
delight our customer both in India and abroad.
We shall achieve this objective through continuous improvement in quality; cost and
customer service .we shall strive for excellence by nurturing, developing and empowering
our employees and suppliers.
We shall encourage an open atmosphere conducive to learning and team work.
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VALUES
Commitment to Quality.
Customer Orientation...
Dedication & Commitment.
Discipline.
Honesty & Integrity.
Learning Organization.
Openness & Transparency.
Respect/Care & Concern for People.
Teamwork.
Trust.
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Appliances Product of Godrej and Boyce Mfg Co. Ltd
_ Refrigerators .
_ Direct cool
Cold Gold Deluxe
Pantacool v2
Pantacool
Axis
No.1
GDC 110
Edge
_ Frost free
EON
Pantacool
_ Air-Conditioners .
_ Spilt AC
Mirror Star Series
Silver Line Series
Pearl Series
Ivory Series
_ Window AC
Navigator Series
Maxi Miser Series
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_ Washing Machines .
_ Fully Automatic
_ Semi Automatic
_ Microwave Ovens .
_ Steam
_ Convection
_ Grill/combination
_ Solo
_ DVD Players .
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On completion of his 50 years, Godrej celebrating his
programme jubilee of smiles.with offering new schmes and prizes on every purchase by
customer.
Godrej gives his consumers a better living .By Offering
Him, His new smart care service, in this service Godrej gives the additional warranty to
their customers for a fix period and the money taken against it is called insurance premium
.by using it any customer can call in the company for any little fault.
In Godrej Appliances, Consumer Service is not a job. It is our opportunity for bonding
with the consumer. Over the years we at Godrej have nurtured and invested in Consumer
Service. The expanding family of satisfied Godrej consumers who have been using our
appliances are testimony to the fact that today they acknowledge it as a part of our Brand
DNA.
From offering Godrej Service only in the 18 towns where the company's branches exist,
we have begun the aggressive transition to making it more accessible. The Godrej Brand
of Consumer Appliance Service has been christened to "SmartCare" to signify this
objective of Reaching you - with Service for a better living.
"SmartCare" steps in with a desire to provide answers to customers' Appliance Service
needs.
When your domestic appliance like refrigerator, washing machine or air-conditioner fails
to work, it is always necessary to spend some time in deciding whom to call for service.
You have known through the newspapers and various other media that many times service
technicians rip-off customers. The best way to overcome such situation is to become a
knowledgeable customer.
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Price need not be the only consideration while requesting service. Our website will tell
you what options are available to try to help you decide what route should be taken.
Our extensive Smart Tips section may help you avoid expensive repairs or even the need
for service entirely. In order to save your monthly electricity bill, we have provided
Energy Saving Tips that are easy to practice.
We believe in customer relations and with the same belief, the Service Products section
can help you in knowing details of service contracts and accessories we have for
customers like you. The terms and conditions of the warranty and optional service
contracts are listed under Service Support section. If you have simply forgotten how to
operate your appliance and you've misplaced the instructions, our Use & Care Guide part
will help in pointing you to resources to order.
To enable you to know more on current events of our service you may refer to the section
titled Service News where you will gather information on the necessity of change in
refrigeration technology, service training programs etc. Also frequently asked questions
are answered in the FAQ part.
If you are the hands-on type and want to attempt to repair your appliance yourself, the
Problem Solver section is the best resource you could look for. Along with the Smart
Tips section, you should be well on your way to repairing your domestic appliance
yourself. However for any reason you need our assistance please refer to Contact us
section.
For those desiring to purchase new appliances, Helpful Shopping Guide will be linked
that is useful. The On-line Service Request enables our customers to register a service
call, in case of any problem, guidance-required etc. Finally, you will be able to send us
your feedback on our service through On-line Survey part of the website.
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