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    Itil V3

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    This document maps ITIL service lifecycle functions between versions 2 and 3. In ITIL V2, there were four main functions: service support, service delivery, planning to implement service management, and continual service improvement. ITIL V3 reorganized these functions into service strategy, service design, service transition, service operation, and continual service improvement. The document shows how individual processes such as service desk, availability management, and change management map between the two versions.

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    Itil V3

    Uploaded by

    magnumzip
    176 views1 page
    This document maps ITIL service lifecycle functions between versions 2 and 3. In ITIL V2, there were four main functions: service support, service delivery, planning to implement service management, and continual service improvement. ITIL V3 reorganized these functions into service strategy, service design, service transition, service operation, and continual service improvement. The document shows how individual processes such as service desk, availability management, and change management map between the two versions.

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    ITIL_V3

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    This document maps ITIL service lifecycle functions between versions 2 and 3. In ITIL V2, there were four main functions: service support, service delivery, planning to implement service management, and continual service improvement. ITIL V3 reorganized these functions into service strategy, service design, service transition, service operation, and continual service improvement. The document shows how individual processes such as service desk, availability management, and change management map between the two versions.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    176 views1 page

    Itil V3

    Uploaded by

    magnumzip
    This document maps ITIL service lifecycle functions between versions 2 and 3. In ITIL V2, there were four main functions: service support, service delivery, planning to implement service management, and continual service improvement. ITIL V3 reorganized these functions into service strategy, service design, service transition, service operation, and continual service improvement. The document shows how individual processes such as service desk, availability management, and change management map between the two versions.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Service Lifecycle Mapping Exercise

    Service Desk
    Function
    Continual IT Operations ITIL V2
    Service
    Improvement
    Service
    Mgt Function
    Transition ITIL V3
    Application Mgt
    Supplier Mgt
    Function Functions
    Service
    Strategy Information Security Technical Mgt
    Service
    Service
    Operation
    Mgt Function
    Design

    Service Catalogue Mgt Knowledge Mgt Event Mgt

    Service Validation & Request


    Service Level Mgt
    Testing Fulfilment Mgt
    IT Service Continuity Release &
    Service Portfolio Mgt Access Mgt
    Mgt Deployment Mgt
    Service Asset &
    Demand Mgt Availability Mgt Problem Mgt
    Configuration Mgt

    Financial Mgt IT Capacity Mgt Change Mgt Incident Mgt

    Service Strategy Service Design Service Transition Service Operation

    Continual Service Improvement


    SLM Service Measurement & Reporting CSI Improvement Process
    43

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