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    Complaint Against Serve Provided

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    7405085831083
    Mr. L J Magane has submitted a complaint against MTN regarding service provided under his account and cell phone number. He signed a 24 month contract that ended in November 2009. In January 2010, he reported his phone as stolen and requested cancellation of the contract. However, MTN has continued to provide service and bill him. He requests that MTN urgently address his complaint by stopping billing, refunding payments, and honoring the cancellation to avoid further financial and emotional costs.

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    Complaint Against Serve Provided

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    7405085831083
    31 views2 pages
    Mr. L J Magane has submitted a complaint against MTN regarding service provided under his account and cell phone number. He signed a 24 month contract that ended in November 2009. In January 2010, he reported his phone as stolen and requested cancellation of the contract. However, MTN has continued to provide service and bill him. He requests that MTN urgently address his complaint by stopping billing, refunding payments, and honoring the cancellation to avoid further financial and emotional costs.

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    Mr. L J Magane has submitted a complaint against MTN regarding service provided under his account and cell phone number. He signed a 24 month contract that ended in November 2009. In January 2010, he reported his phone as stolen and requested cancellation of the contract. However, MTN has continued to provide service and bill him. He requests that MTN urgently address his complaint by stopping billing, refunding payments, and honoring the cancellation to avoid further financial and emotional costs.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    31 views2 pages

    Complaint Against Serve Provided

    Uploaded by

    7405085831083
    Mr. L J Magane has submitted a complaint against MTN regarding service provided under his account and cell phone number. He signed a 24 month contract that ended in November 2009. In January 2010, he reported his phone as stolen and requested cancellation of the contract. However, MTN has continued to provide service and bill him. He requests that MTN urgently address his complaint by stopping billing, refunding payments, and honoring the cancellation to avoid further financial and emotional costs.

    Copyright:

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    Download as DOCX, PDF, TXT or read online from Scribd
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    Name: Mr L J Magane

    Account no: A1671408

    Cell phone no: 083 567


    6759

    www.mtnsp.co.za

    Dear Sir/Madam

    RE: COMPLAINT AGAINST SERVICE PROVIDED UNDER ACCOUNT NO:


    A1671408, CELL PHONE NO: 0835676759

    1. I am highly aggrieved, distressed and totally dissatisfied with the service


    provided to me as a customer.

    2. Kindly enquire into this matter speedily and inform me accordingly as I’ve got
    no joy from your service centre in Jabulani Mall before it closed down.

    3. According to my understanding of the cell phone contract I signed with you, I


    was suppose to pay R89.00 a month and the contract would be terminated
    after 24 months, which period had ended at the end of November 2009.

    4. On the 4th of January 2010 I did the following when I went to your service
    centre in Jabulani Mall Soweto:

    4.1 I reported that my cell phone (which obviously had a sim card in it) was
    stolen;

    4.2 I made a request for cancellation of the contract, since the agreed
    period had elapsed anyway;

    4.3 I received a fax call report from your service centre, confirming that
    my request for cancellation of the contract was successfully send
    to you.

    5. In my opinion and understating of the cancellation request you had 1


    calendar month to process the cancellation on the contract. Therefore as far
    as am concerned by the 4th of February 2010 there was no agreement to
    provide further service to me.

    6. Moreover, according to my understanding of the term and a condition of our


    contact, even if the agreed term of the contract was supposedly not over yet,
    immediately after I report to you that my cell phone was stolen, you had to
    suspend further service to me.

    7. On the statement I received dated on or around 20th February 2010, I was


    shocked that you have failed to suspend the use of my phone and that you
    have further topped up my account after I have reported the phone stolen.

    8. I subsequently went back to your service centre to enquire and I was told that
    the request does not appear on the system yet but the problem would be
    fixed.

    9. Kindly inform me of the reasons to refuse or fail to cancel my contract and


    reasons for continuing to forcefully provide unwanted and non beneficial
    service to me. As the period of the contract has lapsed, I have informed you
    accordingly in January 2010 that I am cancelling the contract and that I
    cannot enjoy your services as my phone was stolen.

    10. As your customer I do not think is unreasonable to expect you as my service


    provider to look after my interests and not allow a thief to continue benefiting
    at my expense by not suspending service and cancelling the contract when
    requested to do so.

    11. Further inform me accordingly of the following:

    11.1 When will stop billing me for this unwanted and non beneficial
    service?

    11.2 When will you cease debiting my bank account for superfluous and
    detrimental service?

    11.3 When can I expect a refund for the amount I am not bound to pay to
    you in terms of our contract?

    11.4 What will it take to honour my cancellation request?

    12. Please attend to this complaint urgently, as this matter is costing, robbing
    and hurting me financially and emotionally.

    13. Further also ensure that this matter is dealt with before the end of June 2010
    or before further making any debits on my bank account which ever may
    come first.

    14. I await your prompt response.

    Yours distressed customer

    Mr. L J Magane

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