Effectiveness of Employee Welfare in Maruti Suzuki in Varanasi Region

RESEARCH ARTICLE
EFFECTIVENESS OF EMPLOYEE WELFARE IN MARUTI

SUZUKI IN VARANASI REGION
Sweta Singh
Asst. Prof., FMS BHU, RGSC
E-mail: [email protected]
ABSTRACT
Welfare of employee and his family members is an effective advertising and also a method of buying the gratitude and
loyalty of employees. Employee welfare is a comprehensive term including various services, benefits and facilities offered by the
employer. The basic purpose of labour welfare is to enrich the life of employees and keep them happy and contented.
Welfare facilities enable workers to have a richer and more satisfying life. It raises the standard of living of workers by
indirectly reducing the burden on their pocket. Welfare means improving, faring or doing well. It is a comprehensive term, and
refers to the physical, mental, moral and emotional well-being of an individual. Further, the term welfare is a relative concept,
relative in time and space. It therefore, varies from time to time, region to region and from country to country. Labour welfare is
an important aspect in every organization with some added incentives which enable the workers to lead a decent life.
INTRODUCTION
The term labour welfare or employee welfare
may be defined to include the voluntary efforts of the
employers to establish within the existing industrial
system, working and sometimes living and cultural
conditions of the employees beyond that which is
required by law, the custom of the industry and the
conditions of the market. . The term should be used
broadly to include all measures which promote the
physical, psychological, and general wellbeing of the
workers.
All measures and activities undertaken by the
government, employers and association of workers
for improvement of standard of living of workers and
promotion of their economic and social well being
are called labour welfare. Thus it may be defined as
any work for improving the health, safety, and
general well being and work efficiency of the
workers which improve their health and bring high
morale.
Welfare work may be classified into two categories,
viz.
a) Statutory Welfare Work
b) Voluntary Welfare work
The first variety of work has to taken up by the
industry as per the provisions of various labor
enactments. Such provisions may relate to working
conditions, hours of work, industrial safety and
various other facilities to be provided to the worker to
make his work smooth and enjoyable. For example,
the Factories Act, 1948 provides for several welfare
activities such as provision of drinking water,
cleanliness, sanitation, canteens, crches, medical and
education facilities, first aid appliances, recreational
facilities, amusement, games and sports, housing
accommodation, etc.
Voluntary welfare work is done by employers
without any compulsion of any law. It includes such
activities conductive to the welfare of the workers
which are undertaken by the employers on their own

free will. This type of work is taken up even by some
social organizations.
SIGNIFICANCE OF LABOUR WELFARE
The modern concept of labour welfare entails all
those activities of the employers which are directed
towards providing the employees with certain
facilities and services in addition to wages or salaries.
These are not a form of employers goodwill or
charity to the workers, but are facilitative services to
maintain the morale of the workers to ultimately
achieve the objectives of the organization. It is not
only in the interest of the employees to provide them
with necessary medical benefits, recreation facilities,
retirement benefits, etc., but also in the interest of the
organization itself because employees feel satisfied if
they are provided with such services and they like to
be committed to the organization. That is why, these
are merely maintenance factors and not motivators,
yet they are necessary for the health of the
organization since they bear close connection with
productivity of labour.
NEED OF THE STUDY OR PROBLEM
STATEMENT
Of the 5 m's management man, machine,
material, methods and money, Out of these resources
man power is an asset to the organization. It also
called knowledge capital. As the management Guru
Peter F. Drucker rightly says "knowledge is the only
meaningful resource today" for access to other
resources is no longer limited. Capital freely flows
across the borders, seeking out the companies that
need it. Today the human resources is very
demanding and they are look at jobs to test their own
knowledge, organization are also realizing the
importance of people resources in this liberalized,
globalized and privatized economy. Labor securities
and welfare can be statistically proved is directly co
Journal of Management Research and Analysis, April - June 2015;2(2):150-161
150
Singh Sweta
Effectiveness of Employee Welfare in Maruti Suzuki in Varanasi Region
related to customer satisfaction. Every organization

should determine whether the employees working are
satisfied with the facility provided by the
organization. This is the need of the labor because
satisfied employees will ensure satisfied customers.
In order to make them happy, feel satisfied and retain
them, organization plan retention strategies. To make
this possible one has to determine whether the present
employees perceived satisfaction towards the labor
securities and welfare facilities. The survey on
employee satisfaction will help the organization to
evaluate its return on investment in the important area
like labor securities and welfare measures. Hence, in
this study I propose the need to understand the impact
of different employee labour welfare measures on
employee performance and satisfaction at Maruti
Suzuki.
RESEARCH OBJECTIVE
1. To identify the various welfare measures
provided at Maruti Suzuki.
2. To analyze the employees views on the
provided welfare measures.
3. To study the employees satisfaction level
towards welfare measures at Maruti Suzuki.
RESEARCH METHODOLOGY
Research type- It is of Descriptive type
Sampling technique- Random Sampling
Method of Data Collection: a) through the
interviews:
b) by questionnaires:
Research Technique- The technique used for
analyzing the collected samples is done by the
method of percentage analysis.
Sampling Unit- Maruti Suzuki AGR, Varanasi.
Data analysis tools- Bar graphs.
Population size- 200
Sampling Size- 25
Location- Varanasi.
DATA INTERPRETATIONS
The total numbers of samples are 25 from which
the findings on different aspects of employee welfare
activities are as following1. Working years of the employees.
88% of employees are working for 0-5 years in
Maruti Suzuki, Varanasi.
8% of them are working for 5-10 years and
4% of them are working for 10-15 years.
2. Satisfaction with working environment
Table 1: Represents Interpretation of Q2

Level of Satisfaction
No. of responses
Highly Satisfied
Satisfied
Averagely Satisfied
Dissatisfied
Highly Dissatisfied
2(8%)
18(72%)
2(8%)
1(4%)
2(8%)
Chart 1: Satisfaction with Working Environment
In per cent
80
60
40
In per cent
20
0
Highly Satisfied
3.
Satisfied
Averagey
Dissatisfied
Highly
dissatisfied
Facilities availed for the employees

No. of facilities
No. of respondents
2-5
5-8
8 and above
14(56%)
7(28%)
4(16%)
151
Singh Sweta
Chart 2: Represent Facilities Availed For the Employees

60
50
40
30
20
10
0
2-5 facility
5-8 facility
8 & above
In per cent
4.
Wages are according Government criteria.

Response
No. of responses
YES
15(60%)
NO
9(36%)
NOT KNOWN
1(4%)
Chart 3: Represents Wages According Government Criteria
In per cent
80
60
40
In per cent
20
0
Yes
5.
No
Not known
Suitable ventilation & environment of work place

Responses
No. of responses
YES
NO
NOT KNOWN
22(88%)
2(8%)
1(4%)
Chart 4: Represent Suitable Ventilation & Environment of Work Place
152
Singh Sweta
6.
Work place is cleaned

Response
YES(in percent)
NO (%)
92
No. of responses
Chart 5: Represent Cleanliness of Work Place
In per cent
100
In per cent
0
Yes
7.
No
Satisfaction by procedure of availing routine welfare activities

Level of
Satisfaction
Highly Satisfied
Satisfied
Averagely Satisfied
Dissatisfied
Highly Dissatisfied
11
(44%)
7
(28%)
7
(28%)
0
(0%)
0
(0%)
No. of responses
Chart 6: Represents Satisfaction by Procedure of Availing Routine Welfare Activities

50
In per cent
0
Highly Satisfied
8.
Satisfied
Averagey
Dissatisfied
Highly dissatisfied
Satisfaction by sitting arrangement in the Organization

Level of
Satisfaction
No. of responses
Highly Satisfied
Satisfied
6(24%)
15(60%)
Averagely
satisfied
4(16%)
Dissatisfied
Highly dissatisfied
0(0%)
0(0%)
Chart 7: Represent Satisfaction by Sitting Arrangement

100
50
In per cent
0
Highly Satisfied
9.
Satisfied
Averagey
Dissatisfied
Highly
dissatisfied
Satisfaction with working hours of the Organization

No. of respondents
Highly Satisfied
Satisfied
Averagely atisfied
Dissatisfied
Highly dissatisfied
8(32%)
14(56%)
3(12%)
0(0%)
0(0%)
153
Singh Sweta
Chart 8: Represents Satisfaction with Working Hours
In per cent
60
40
20
In per cent
0
Highly Satisfied
Satisfied
Averagey
Dissatisfied
Highly
dissatisfied
10. Rating for overtime allowance offered by the Organization

No. of responses
Highly Satisfied
Satisfied
Averagely satisfied
Dissatisfied
Highly dissatisfied
0(0%)
12(48%)
6(24%)
7(28%)
0(0%)
Chart 9: Represent Rating for Overtime Allowance

60
40
20
In per cent
0
Highly Satisfied
Satisfied
Averagey
Dissatisfied
Highly
dissatisfied
11. Rating of conveyance allowances by the Organization

No. of responses
Highly Satisfied
Satisfied
Averagely satisfied
Dissatisfied
Highly dissatisfied
3(12%)
13(52%)
4(16%)
4(16%)
1(4%)
Chart 10: Represents Rating of Conveyance Allowances

60
40
20
In per cent
0
Highly Satisfied
Satisfied
Averagey
Dissatisfied
Highly
dissatisfied
12. Sufficient numbers of toilets

Response
No. of responses
YES
NO
20(80%)
5(20%)
154
Singh Sweta
Chart 11: represents numbers of toilets
In per cent
100
In per cent
0
Yes
No
13. Satisfaction with rest room & lunch facility

No. of responses
Highly Satisfied
Satisfied
Averagely satisfied
Dissatisfied
Highly dissatisfied
5(20%)
15(60%)
4(16%)
1(4%)
0(0%)
Chart 12: Represent Satisfaction with Rest Room & Lunch Facility
In per cent
80
60
40
20
0
In per cent
Highly Satisfied
Satisfied
Averagey
Dissatisfied
Highly
dissatisfied
14. Regular increment

Response
No. of responses
YES
NO
17(68%)
8(32%)
Chart 13: Represent Regular Increment
In per cent
100
50
In per cent
0
Yes
No
15. Satisfaction with Leave policy of the Organization

No. of responses
Highly Satisfied
Satisfied
Averagely Satisfied
Dissatisfied
Highly dissatisfied
6(24%)
12(48%)
4(16%)
3(12%)
0(0%)
155
Singh Sweta
Chart 14: Represents Satisfaction with Leave Facility
In per cent
60
40
20
0
In per cent
Highly Satisfied
Satisfied
Averagey
Dissatisfied
Highly
dissatisfied
16. T.A/D.A. facilities

Response
No. of responses
YES
NO
17(68%)
8(32%)
Chart 15: represents TA/DA facilities

100
50
In per cent
0
Yes
No
17. How much allowance company avail?

Allowance paid
Complete
Half
Limited
No. of responses
6(24%)
2(8%)
17(68%)
Chart 16: Represents % of Allowance Company Availing
In per cent
100
50
In per cent
0
Complete
Half
Limited
17. Time for sanctioning the welfare facility

Time taken(in weeks)
No. of responses
1-2 weeks
2-3 weeks
3 & more weeks
20(80%)
3(12%)
2(8%)
156
Singh Sweta
Chart 17: Represents Time Taken in Sanctioning of Welfare Facility
In per cent
100
50
In per cent
0
1-2 week
2-3 week
3 & more
18. Satisfaction with medical facility given by the Organization

No. of responses
Highly Satisfied
Satisfied
Averagely Satisfied
Dissatisfied
Highly Dissatisfied
3(12%)
14(56%)
3(12%)
3(12%)
2(8%)
Chart 18: Represents Satisfaction with Medical Facility
In per cent
60
40
20
0
In per cent
Highly Satisfied
Satisfied
Averagey
Dissatisfied
Highly
dissatisfied
19. Medical reimbursement provided by the Organization

Reimbursement Paid
No. of responses
Full Reimbursement
Half Reimbursement
No Reimbursement
Not Applicable
4(16%)
12(48%)
5(20%)
4(16%)
Chart 19: Represents Medical Reimbursement Facility

60
40
In per cent
20
0
Full reimbursement Half reimbursement No reimbursement
Not applicable
20. Is there security in the Organization

Response
No. of responses
Yes
No
No Respond
22(88%)
2(8%)
1(4%)
157
Singh Sweta
Chart 20: Represents Security in Organization

100
50
In per cent
0
Yes
No
No respond
21. Company take safety measures for employees and also for night workers
Response
No. of responses
Yes
No
No Respond
19(76%)
5(20%)
1(4%)
Chart 21: Represents Safety Measures Used in Organization

80
60
40
In per cent
20
0
Yes
No
No respond
22. Time interval at which training or workshop is provided

Time Taken
Yearly
Half Yearly
Quarterly
Monthly
Occasionally
No. of responses
6(24%)
3(12%)
0(0%)
5(20%)
10(40%)
Chart 22: Represents Time Interval at Which Training is provided

50
40
30
In per cent
20
10
0
Yearly
Half yearly
Quarterly
Monthly
Occasionally
23. Satisfaction with training facility

No. of responses
Highly Satisfied
Satisfied
Averagely Satisfied
Dissatisfied
Highly Dissatisfied
6(24%)
15(60%)
3 (12%)
1(4%)
0(0%)
158
Singh Sweta
Chart 23: Represents Satisfaction with Training Facility

70
60
50
40
30
In per cent
20
10
0
Highly Satisfied
Satisfied
Averagey
Dissatisfied
Highly
dissatisfied
24. Satisfaction with Bottom off counseling

No. of responses
Highly Satisfied
Satisfied
Averagely Satisfied
Dissatisfied
Highly Dissatisfied
4(16%)
17(68%)
3(12%)
1(4%)
0(0%)
Chart 24: Represents Satisfaction with Bottom off Counseling

80
60
40
In per cent
20
0
Highly Satisfied
Satisfied
Averagey
Dissatisfied
Highly
dissatisfied
25. Satisfaction by the procedure of availing welfare facility

Highly Satisfied
Satisfied
Averagely Satisfied
Dissatisfied
Highly Dissatisfied
No. of responses
3(12%)
19(76%)
3(12%)
0(0%)
0(0%)
Chart 25: Represents Satisfaction by Procedure

80
60
40
In per cent
20
0
Highly Satisfied
Satisfied
Averagey
Dissatisfied
Highly
dissatisfied
159
Singh Sweta
26. Welfare benefits plays a Motivational role

Level of Agreement
No. of responses
Highly Agree
Agree
Do Not Agree
No Respond
16(64%)
6(24%)
2(8%)
1(4%)
Chart 26: Represents Welfare Benefits As Motivational Tools

80
60
40
In per cent
20
0
Highly agree
Agree
Do not agree
No respond
27. Overall satisfaction with employee welfare activities of the Organization

Level of
Satisfaction
No. of
responses
Highly
Satisfied
Satisfied
Averagely Satisfied
Dissatisfied
Highly Dissatisfied
No Respond
5(20%)
14(56%)
2(8%)
2(8%)
0(0%)
2(8%)
Chart 27: Represents Overall Satisfaction of Employee with Employee Welfare

60
50
40
30
20
10
0
In per cent
Highly Satisfied
Satisfied
Averagey
Dissatisfied
Highly
dissatisfied
28. Suggestion for the improvement or addition in welfare activity.
No improvement
2(8%)

At time interval
Early action needed
16(64%)
6(24%)
No respond
1(4%)
Chart 28: Represent Improvement in Welfare Activity

80
60
40
In per cent
20
0
No improvement
At time interval
Early action
No respond
160
Singh Sweta
CONCLUSION
The study was conducted to find out the
company's welfare policies. The important factors
which contribute to these policies are: medical
facilities, clean and good work place, trainings,
bottom off counseling, safety, allowances and etc.
Majority of employees are happy and doing their job
satisfactorily and some of them are dissatisfied with
the welfare works of the Organization. So, in todays
informative world where information is readily
available to general public welfare has been an
important part of any organization to be successful.
Organization in present world cannot be successful
without taking into account the welfare of their
employees as employees are on the more valuable
asset for the Organization.
BIBLIOGRAPHY
1.
2.
3.
V.S.P. Rao, Human Resource Management

C.R.Kothari & Gaurav Garg, Research Methodology III
edition
Maruti Suzuki report of 2012-2013, 2014-15
INTERNET SITES USED FOR THE PROJECT

1.
2.
3.
4.
5.
www.google.com
www.marutisuzuki.com
www.msil.com
http://delhi.gov.in/wps/wcm/connect/lib_dlwb/DLWB/Ho
me/
Delhi welfare board
REFERENCE
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
From the survey I got to know that 88% employees are

satisfied with the work environment, timing of the
Organization, with 12% are dissatisfied with it.
According to 56% employees they are getting the wages
as per Govt. criteria.
28% replies that no they are not getting wages according
to Govt. criteria and 16% of them dont know about it.
Approx 75% of them are satisfied with the overtime and
conveyance allowances offered by company and rest
~25% are dissatisfied.
88% are satisfied with the leave policy of company from
them 24% are highly satisfied with it, and rest 12% are
dissatisfied with it.
According to 68% employees they are getting limited
amount of T.A/D.A. apart from this 24% are getting Full
payment and 8% get half amount.
80% of the employees are agree on the point that it takes
1-2 weeks for sanctioning a welfare facility, according to
12% it takes 2-3 weeks while rest 8% says it takes more
than 3 weeks.
80% employees are satisfied with the medical facility of
the Organization and also get reimbursement but reduced
amount from which 16% get full reimbursement and rest
20% are not satisfied with it.
About 80% employees are in agreeing with the safety
measures taken by the Organization for the employees
while ~20% are not.
Satisfaction with the training or workshop facility is
~85% but 40% of them get it occasionally from which
24% are highly satisfied with it.
About 90% of employees are satisfied with Bottom off
counseling.
Employees are completely satisfied with the procedure of
availing welfare facilities.
96% employees are in favour that yes welfare facilities
play a motivational role for the employees in the
Organization.
Overall 84% are satisfied with the welfare facilities
provide by the Organization.
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