Project Full Completed

1.
1 INTRODUCTION
Human resource management (HRM) is the practice of recruiting, hiring,
deploying and managing an organization’s employees .HRM is often referred to simply as human
resource (HR) .A company or organisation’s HR department is usually responsible for creating putting
into effect and over seeing policies governing worker’s and the relationship of the organisation with it’s
employees. The term Human Resource was first used in the early 1900’s, and then more widely in the
1960’s, to describe the people who work for the organisation, in aggregate.
HRM is employee management with an emphasis on employees

as asset of the business. In this context, employees are sometimes referred to as human capital. As with
other business asset, the goal is to make effective use of employees reducing risk and maximizing return
on investment.
“Employee welfare is a term that refers to the benefit and services that an employer provides to their
employees. It’s including anything that is done for the comfort and improvement of employees over and
above the wages paid”.
The employee welfare measures can include:-
• Physical safety
• Mental health
• Stress management programs
• Employee benefits
• Health insurance
• Vacation time
• Retirement plans
Other supporting services
1.2 REVIEW OF LITERATURE
Employee welfare can be in any form, not just monetary. Welfare measures can help keep employee
morale and motivation high, which can help retain employees for longer. Employee who are satisfied with
their benefits and the organisational culture are more likely to be satisfied with their work. They may also
be more willing to contribute to business goals and commit to the company.
Definitions
Prof. H.S. Kirkaldy :- The whole field of welfare is one which much can be done to combat the sense of
frustration of the industrial workers, to relieve them of the personal and family worries,to improve their
health to offer them some sphere in which they can excel, other and to help them to a wider conception of
life
N.M. Josh :- Employee welfare covers all the efforts which employer make for the benefits of their
employees over and above the working conditions fixed by the factories Act and the provisions of the
social legislation providing against accident, old age, unemployment and sickness etc.
Copeland (2009) :- In research paper on the welfare effects of incentives schemes, found that the change
in welfare associated with the introduction of incentives
Tyagi (1982) :- In his book, “ labour economics and social welfare” discussed the labour practices in
India such as the provision of intramural and extra-mural welfare facilities .He also discussed the various
agencies involved in labour welfare. However, the study is totally theoretical in nature.
Michael (2001) :- In his book, “ Human Resource Management and Human Relation” said that the
provision of intramural and extra-mural welfare facilities help in improving the quality of work life of
employee’s thereby good human relation will develop among different cards of employees
Naveen and Madhavi (2017) :- Analysed the different dimensions of labour welfare measures and
satisfaction levels of employees. This study helps to improve the welfare schemes in N.T.P.S
Ibrahimpatnam . The data was collected through well-structured questionnaire. Primary and secondary
sources have been used as source of data. Percentage analysis and mean square method has been used for
data analysis.
Ramya et al., (2016):- Discussed the factors of employee satisfaction and understanding of various
welfare benefits offered by the company to keep workers happy, as well as theaffect of welfare facilities
on worker satisfaction. Johri and Mehrotra (2014), says that voluntary welfare measure should be given to
employees. They examine the level of awareness of various welfare measures by the employees.
Bharti and Kumar (2013) :- Says that there is a link between welfare measures and employee
satisfaction. His study also examines on welfare benefits s and employee satisfaction. Mohan &Panwar
(2013), conducted a study about employee welfare schemes prevalent in retail stores in the Udaipur
region. Their studies not only give information about intra-mural facilities but also extra-mural facilities.
Its goal is to explore the retail sector which creates innovative concepts to attract and retain talented
employees over a long period of time.
Chaudhary (2011) :- Identifies the employee welfare measures in Indian railways. The study analysed
that insufficient customers. From the study, it suggests that railways should reduce the cost of social
burden and apply government royalties to improve benefits. Venugopal & Usha (2011) conducted a study
in the chittoor industry to learn more about the welfare program already implemented by the industry. In
doing so, they want to assess the overall level of satisfaction with welfare programs. The study aims to
correlate statutory and non-statutory social protection activities in industry and to establish a relationship
between the social assistance and their impact.
Manzini and Gwandure (2018) :- Conducted a staff well-being study that was used by various
organizations like an approach to improve employee efficiency. Particularly in mobile segment industry,
occupation associated issues will affect the value of life of staff& their work.
Loen (2017) :- Says that it is the duty of an employer to develop compliance and due diligence. Apart
from operational risk the employer has legal and financial justification for monitoring welfare. To
measure welfare conditions, the use of benchmark methodology has been adopted. The employer is
responsible for employee welfare.
Aguilar (2016) :- Who has conducted a study of restaurant management techniques and their operations,
explained that managing employees by owning and managing a business restaurant does not mean it has
to be done perfectly. As the maximum manager of the institution, the employer must consider all areas
where the creation of employers could work effectively. However, the well-being of workers is already
very important today, as the employer should never overlook or take for granted by the employer.
Mathew (2011) :- Argued that employee welfare measures are an incentive to employee motivation, it
not only increases the workers' efficiency but to solve unique organizational issues that will ultimately
leads for high performance and thus increases levels of employee productivity service delivery in an
organization.
Meaning of employee welfare
Employee welfare means, such services, facilities and amenities such as canteens, rest and recreation
facilities, arrangement for travel to and for the accommodation of workers employed at a distance from
their home, and such other services, amenities and facilities including social security measures as
contribute to improve the condition under which workers are employed.
Definition of employee welfare
The ILO (International Labour Organization) defined, "welfare as a term which is understood to include
such services and amenities as may be established in or the vicinity of undertaking to perform their work
in healthy, congenial surrounding and to provide them with amenities conductive to good health and
high morale".
Employee welfare measures can include monetary benefits and non monetary benefits
• MONETARY
Salary
Bonuses
Stock Options
Profit Sharing Plans
Paid Time off
Pension Schemes
• NON-MONETARY
Job Security
Flexible Work Hours
Working Conditions
Work/Life Balance
Training Opportunities
Career Development
Employee Discount
Fringe Benefits
REFERENCE
https://www.getwaiter.com/blog/getwaiter/rewards-and-incentives-getwaiter/
http://lrc.acharyainstitutes.in:8080/jspui/bitstream/123456789/4081/1/A%20Study%20on%20Employee%
20Welfare%20Measures%20at%20BHEL.pdf
https://www.academia.edu/22674295/Project_Report_on_Welfare_Measures
Joshi,M.M, (1927) Trade union Movement in India, Bombay Pp. 155-169
Tyagi, Ahuja kk (1988) “ Labour welfare and social security” in personnal management , , , ,kalyani
publishers, New Delhi, Pp 935- 947
1.3 STATEMENT OF THE PROBLEM
The study is conducted to know the job satisfaction level of employees in Milco Dairy Attingal . The
study helps to understand if employees are fully satisfied with their work within the organization, so that
they are motivated to work effectively in the organization.
1.4 OBJECTIVE OF THE STUDY
• To identify various employee welfare measures offered by Milco Dairy, Attingal
• To study the working environment of the organisation
•. To study the monetary benefits offered by the organisation
• To know how employee welfare measures influence the satisfaction level of the employees
• To provide suggestions to improve employee welfare measures of the firm
1.5 NEED OF THE STUDY
The purpose of employee welfare is to develop personality of the workers to make

better workforce. Welfare schemes, it create efficient, healthy, loyal and satisfied labour force for the
organisation. Providing such facilities make them work life better and leads to good standard of living .
Employee welfare measures increase the

productivity of organisation and promote healthy industrial relations thereby maintaining industrial peace.
1.6 SCOPE OF THE STUDY
The goal of the current study is to examine and determine the efficacy of employee welfare initiatives. To
learn about the practical challenges associated with welfare measurements that can be assessed through
this research. The study can be utilized to identify a remedy to the issue that employees who take
advantage of welfare measures are experiencing.
1.7 RESEARCH METHODOLOGY
According to Clifford Woody, research comprises of defining and redefining problems formulating
hypothesis, collecting, organizing and evaluating data, making dedications and research conclusion and
at last carefully testing conclusions to determine whether they fit the formulating of hypothesis.
Research is a system method of finding solution of the problem. Research methodology refers
to a method of gathering data through extensive interview and the method collected data is analyses
within the parameter of evaluation method to prepare the final report.
RESEARCH PERIOD
The research is required to be completed within the period 14th February 2024 to 21th February 2024
SAMPLING PLAN
• Universe
The universe of the study is all the employees of MILCO DAIRY
• Sampling frame
In this study the respondents were selected from the permanent employees list and management in
MILCO DAIRY
• Sample unit
The employees of MILCO DAIRY
• Sample size
The researcher has taken a sample size of 100 respondents
SOURCES OF DATA
The data sources refers to the sources from which the data is collected for conducting the study.
Data are of two types primary data and secondary data
• Primary data
The primary data is collected from individual including employees who are
representatives of organization. Primary data are those collected by the investigator himself for the
first time. They are original and give first-hand information. It can be collected by different
methods such as interviews and
questionnaires. A structures and formal
standardized method of questionnaire is used in gathering the data. The key point here is that the
data you collect is unique to you and your research and, until you publish, no one else has access
to it. There are many methods of collecting primary data and the main methods include:
1. Questionnaire
2. Interview
3. Observation
• Secondary data
The data collected by the investigator from the data already completed by
others for some other purpose are called secondary data. Thus, secondary data are
distilled data from primary data . Secondary data are collected through :-
1. Company Records
2. Company’s Brochure
3. Company’s Official Website
STRATEGIC TOOLS
• Percentage Analysis
Percentage refers to a special kind of ratio, percentage are used in making comparison between
two or media. Percentage is used to describe relationship, Since the percentage reduced everything
to a common base and thereby allow meaningful comparison to be made.
1.8 LIMITATIONS OF THE STUDY

• The accuracy of the findings depends upon the information provided by the responders
• Some of the responders where busy to connect
• The time period is limited
• The respondent had the fear that the questionnaire may be shown to the management
• Few employees refused to answer the question
2.1 INDUSTRY PROFILE
A diary is a business enterprise established for the harvesting of animal milk. Milk producing animals
have been domesticated for thousands of years. As the community moved about the country, their animals
accompanied them. With industrialization and urbanization, the supply of milk becomes a commercial
industry. With specialized breeds of cattle being developing for dairy as distinct from beef or draught
animals. The structure of dairy industry varies in different parts of the world. In major milk producing
countries most milk is distributed through wholesalers markets.
Since 1971 the dairy co-operative have played a prominent role and made notable contribution in the
overall development of the dairy industry in the country. More than 83 % of milk is being collected
through co operatives in India. There are managerial and operational defects in working of milk co-
operatives in India. There managerial drawbacks can be removed if we follow proper methods in milk
collection. The dairy co- operational should provide the required help to the producers by providing high
yielding mulch animals, fodder, veterinary aid etc., by roving these constraints, the co-operatives as well
as the dairy industry is sure to succeed. The federation board of co-operatives is made up elected
chairman of the union and the government representatives with special interest. This policy maker under
Annand type cooperatives systems are drawn from primary co-operative level and can get elected to the
managing committee, to the union board and Finally to the federation level. The districts union and
federation have over the years worked to develop the co-operative societies to a state level federation has
been on evolutionary process in the history in the co-operative movement in the dairy sector and is now
being extended to the other plans of India.
India is the world's largest producer of dairy products by Volume, accounting for more than 13% of the
world s' total milk production. Milk and has world s' largest dairy herd. As the country consumer almost
all of its own milk production. India was neither an active importer nor an exporter of dairy products prior
to year 2000. However, 'since the implementation of Operation Flood Program, the situation changed
significantly and imports of dairy products reduced to very small quantities from 2001. India has become
a net exporter of dairy products and after 2003 India's daily imports has dipped while exports have
increased at a fast rate. Yet the country's hare in global dairy trade still remains at minor levels of 0.3 and
0.4 Percent for exports and imports respectively. This is due to the direct consumption of liquid milk by
the produce households as well as the demand for proceed dairy product that has increase whit the growth
of income levels, which have left little dairy product such as casein for food processing or
pharmaceuticals. The Indian
dairy sector is also different from other dairy producing countries as India place its emphasis on both
cattle and buffalo milk. In 2010, the government and the National Dairy Development Board have drawn
up a National Dairy Plan (NDP) that proposes to nearly double India's milk productivity, improve access
to quality fees and improve farmer access to the organized market. These goals will be achieved through
activities that focus on increasing cooperative membership and growing the network of milk collection
facilities throughout India.
Despite its huge production volume, India nevertheless faces a milk supply can due to increasing demand
from a growing middle class population. Estimation suggests that Indian dairy production is growing at a
rate of about four per cent per year, yet consume demand is growing at approximately double that rate.
Apart from the rapidly increasing demand for milk and dairy products , other reasons such as the
increased cattle feeds cost and low availability of dairy from labour in the rural areas have also resulted in
increasing in the cost of production. On the other hand, the strong pressure from EU to open up its market
as well as the prop free trade agreement with the Australia and New Zealand may also put India's dairy
sector in the risk of being paradised. In order to maintain the development of its dairy industry, focus
needs to be placed on several areas. First, cost of production has to be reduced through increasing
productivity of animals, improve animal health care and breeding facilities and management of dairy
animals. Second, Indian dairy industry needs to further develop proper dairy production, processing and
marketing infrastructure, which is capable of meeting international quality requirement. Third, India can
focus on buffalo milk based specialist products, such as Mozzarella cheese, in order to meet the needs of
the target consumers.
India is the world's largest producer of dairy products by volume and has world's largest dairy herd. The
country accounts for more than 13% of world s' total milk production and also the world's largest
consumer of dairy products, consuming almost all of its own milk production.Dairying has been regarded
as one of the activities that could contribute to alleviating the poverty and unemployment especially in the
drought- prone and rain- fed areas. In India, about three-fourth of the population live in rural areas and
about 38% of them are poor. Therefore, among these peoples as well as large vegetarian segment of
country's population, dairy products provide a Critical source nutrition and animal protein to millions of
people in India. Prior to year 2000, India was not noticed by most international dairy company, as the
country was neither an active importer nor an exporter of dairy products. Although India has imported
some milk powder and butter oils as aid between 1970 and 1990, exports from India were insignificantly
small and it was not until 2000 onwards, when India dairy products started having more presence in
global markets. Milk
production in India has developed significantly in the past few decades from a low volume of 17 million
tons in 1951 to 110 million tonnes in 2009. Currently, India dairy market is growing at an annual rate of
7%. Despite the increase in production, a demand supply gap has become imminent in the dairy industry
due to the changing consumption habits, dynamic demographic patterns, and the rapid urbanization of
rural India. This means that there is an urgent need for the growth rate of the dairy sector to match the
rapidly growing India economy.
Dairy farmers were set up by the British in 1886 and alive stock census was taken in1919. The
cooperative movement has its genesis in 1946 when the farmers of Kaira District (Gujarat) realized that
they had to end their exploitation by the middlemen working for poison s of Bombay. The farmers went
on strike and refused to supply Milk in order to press for their demands.
The highest milk producer in the entire globe India boasts of that status. India is otherwise known as the
Oyster of the global dairy industry, with opportunities Galore to the entrepreneurs globally. Anyone
might want to capitalise on the largest and fastest growing milk and milk products market. The dairy
industry in India has bee witnessing rapid growth. The liberalized economy provides more opportunities
for MNCs and foreign investors to release the full potential of this industry. The main aim of the Indian
dairy industry is only better manage the national resources to enhance milk production and upgrade milk
processing using innovative technologies.
History of dairy industry in India
During the 1950s and 1960s, India had a milk shortage and was dependent on imports; annual production
growth was negative for several years. Throughout the first decade after independence, milk production
recorded a CAGR of 1.64%, which fell to 1.15% during the 1960s.
Despite having the world’s biggest cattle population, the nation generated less than 21 MT of milk annually.
The National Dairy Development Board (NDDB) was established in 1965 to assist the Operation Flood
programme, which was to be executed in stages, in establishing the Anand Pattern of dairy cooperatives
throughout the country. The inaugural chairman of NDDB was Dr. Varghese Kurien, who is well-known in
India as the Father of the White Revolution. Dr. Kurien and his team started working on the project’s launch,
which called for establishing Anand Pattern cooperatives in milk sheds throughout the nation, from which
liquid milk produced and purchased by milk cooperatives would be carried to cities.
Growth over time
India's dairy industry is expected to maintain 15 per cent compounded annual growth (CAGR) over 2016-
20, and attain value of Rs 9.4 trillion on rising consumerism, a report said. India's dairy industry is worth
Rs 5.4 trillion by value, having grown at 15 per cent CAGR during 2010-16. Going ahead, the dairy
industry is expected to maintain 15 per cent CAGR over 2016-20, and attain value of Rs 9.4 trillion on
rising consumerism," Edelweiss Securities said in a report. India has progressed from being deficient in
milk production at 20 million MT in 1970 to becoming the world's largest milk producer at 160 million
MT, accounting for 18.5 per cent of global milk production. Further, India is expected to emerge as the
largest dairy producer by 2020, the report said. The Union government implemented the Central Scheme
National Dairy Plan - Phase 1 during 2012-17 to improve productivity of dairy cooperatives through
several input activities. Investments by private players in the domestic dairy sector is also expected to
further augment milk productivity, it explained.
Going ahead, India's milk production is expected to outperform global production and grow at a similar
4.2 per cent CAGR to 185 million MT per annum, and surpass EU to emerge the largest dairy producer
by 2020. Interestingly, the country's per capita milk consumption has also been increasing at 3 per cent
CAGR as compared to 1 per cent CAGR globally. The report notes that there is huge scope for India's per
capita milk consumption to spurt led by growth in value-added products (VADP), which is at 34 per cent
of industry versus 86 per cent for the global mature markets like EU, the report said. India has a potential
of 15-30 per cent plus growth in VADP like cheese, whey, UHT milk over next few years, it added. Led
by rising disposable income, and growing consumer preference for branded and value-added milk and
milk products, investments by organised players also in the sector has been on the rise.
The report pointed out that other top milk producing geographies like EU, USA, China, Pakistan are
expected to grow their production volumes at 2 per cent growth over 2020, which is lower than India's
growth estimates.
2.2 COMPANY PROFILE
Milco is a co-operative government undertaking which manufactures milk and milk products. It is one of
the leading milk dairies in Kerala. It started its commercial production on 27 of February 2005. Within a
short period, Milco achieved an important place in the dairy industry.
Milco is a unit of Melkadakkavur Ksheera Vyavasaya Sahakarana Sangam Ltd. No. T-17(D) which is
registered and functioning under the Kerala State Dairy Development Department with the objective of
socio-economic development of the people as well as the area and especially the development of the dairy
farmers. The dairy plant is now handling about 5000 liters of milk per day paying reasonable price to the
farmers. It is anticipated that milk procurement of the society will increase about 30% by the end of the
year. It is essential that the price of the milk offered by the farmers should be continued at the same rate
or a little higher. It is not easy to handle the excess milk, which is anticipated in the future year, with the
present infrastructure available in the society. Society can face the issues of marketing only if they
establish a unit for processing milk for which a huge investment is required. It is merely difficult to
procure such a large amount of capital as it is to be brought by the members of the co-operative society.
The society has proposed to setup a dairy unit at Kilauea which is only 2 kms apart from the Attingal
town. The site is having all the services facilities like Water, three-phase power connection, access road
communication facilities and is away from industrial waste. They have their own dairy farm near their
processing unit, which enables them to collect milk for their day- to-day activities. As Milco is a HACCP
certified organization, they have to satisfy the quality parameters in order to sell in the market. Therefore,
there is no fall off from selling the products at minimum quality. The demand for milk in urban and Semi-
urban areas are very high when compared to rural areas. Although there are various agencies and cycle
vendors for supplying milk, most of them did not able to win the confidence of the customers because of
their unrealizable quality. Also, it was advised to fill the milk in the plastic packets for easy handling.
They usually take advantage of festival season for marketing their products like ice-creams, sweets etc.
They also offered discount coupons to the customers. This in turn created new loyal customers and
retained the old customers.
HISTORICAL BACKGROUND OF THE COMPANY
The society is now handling about 4000 liters of milk per day paying reasonable price to
the farmers. It is anticipated that milk procurement of the day society will increase about
30% by Melkadakkavur Ksheera Vyavasaya Sahakarana Sangam Ltd. T-17 (D) is a milk
co- operation society registered and functioning under Kerala State dairy development
department with the main object of socio-economic development of the people as well as
the area especially the diary farmers, the end of this year.
The head quarter of the society is located at Melkadakkavur. The society proposed to set up a mini diary
unit at Kollampuzha which is only two kilometers from Attingal town. The site proposed is having all
service facilities like water, 3-phase power connection; asses road communication facilities and is away
from industrial waste. Moreover the location of the proposed site is in the midst of the milk collection and
consumption centre. Thus it is possible for the plant to collect the entire production of milk from the dairy
farmers and market them as products. The society owns one acre of land along with building valued at
Rs.1 crore at current market price. The society has a steady and consistent history or growth over a long
period. The society proposes to establish a mini diary plant of 1000 litres per capacity for processing of
milk and for production of other milk products. The proposed project is intended to build processing and
marketing infrastructure under the society to help both producers as well as consumers. This help to
create a direct and indirect employment opportunities for about 750 people. Hence the proposed project is
development projects aimed at the uplifment of dairy farmers and create employment opportunities.
Melkkadakvur Ksheera Sahakarana Sangam Ltd No.T-17(D) is a milk co-operative society registered and
functioning under Kerala State Dairy Development Department with an object of Socio-economic
development of the people as well as the areas especially the Dairy Farmers. The society is now handling
about 4,000 liters of milk per day and paying reasonable price to the Farmers. It is anticipated the milk
procurement of the society will increase about 30% by the end of this year. It is essential that the price of
the milk offered the Farmers should be continued at the same level or little better in the infracture
available at the society. It is not easy to handle excess milk which is anticipated in the future year. The
society will acute problem on marketing unless the society establishes a unit for processing of milk.
The society proposed this to setup dairy unit at Kollampuzha which is only two kilometers from Attingal
town. The site proposed is having all service facilities like water, 3-face power connection, assess road
communication facilities and is away from industrial waste. In Urban and semi-urban areas demand for
milk is very high. Although there are various agencies including cycle vendor, supplying milk etc. Most
of them have not been able to their unreliable quality. Milk being perishable product, it will get spoiled
within a few hours unless it is processed. Shelf like milk can be increased pasteurization to insure the
quality. Also, it is advisable to fulfill the milk in pouches for easy handling. Though there is much
demand for milk frame semi-urban and urban areas, being perishable nature, the society will not be able
to meet their demand. The main constraint is the lack of processing. For marketing the entire quantity of
milk which is produced by the society, it is essential to establish a processing unit of 10000 litres per day
capacity to avoid huge loss due to the spollage of milk during transportation and marketing.
Melkkadakvur Ksheera Sahakarana Sangam Ltd is registered as a milk co-operative society in 1972 under
the Kerala Co-operative society Act, in 1969 with the panchayath ward Chirayankeezhu block. The
society has its role about 760 members as on 3103-200. The headquarters of the society is located at
Melkkadakvur. The society owns one acre of land along with building valued at Rs.1 Crores at current
market price. The society has steady and consistent proposes to establish a mini dairy plant of 1,000 litres
per capacity for processing milk for production of other milk products. The proposed project is intended
to build processing and marketing infrastructure under the society to help both procedures as well as
consumers. This help to create a direct and indirect employment opportunities for about 700 people.
Hence the proposed project is a development project aimed at the upliftment of dairy farmers and creates
opportunities.
2.3 PRODUCT PROFILE
The main products of Milco Dairy are;
1. Toned milk (500 ml and 250 sachets-orange colour packets)2. Bright milk (500 ml and 250 ml sachets-
orange colour packet) 3. Double toned milk (500 ml and 250 sachets- blue colour packet)4. Curd (500 ml
and 250 sachets)
5. Ghee (50 ml, 100 ml, 200 ml, 500 ml, 3 Litre and 15 Litre Bottles)
6. Butter milk (sambharam) in 200 ml sachets
7. Milk sip-up (30 ml tubes - vanilla, chocolate flavours)
8. Cow dung powder
9. Ice cream
Types of Ice cream
100 ml cup:
a. Vanilla / strawberry
b. Mango
c. Chocolate
½ Ltr Family Pack
a. Vanilla / strawberry
b. Mango
c. Pineapple
1 Ltr Family Pack
a. Vanilla /strawberry
b. Mango
c. Pineapple
d. Chocolate / Pista / Butterscotch
e. Choco-bar
f. Ltr Bulk
Milk is almost an ideal food. It has high nutritive value, It supplies body-building proteins, bone-forming
minerals and health-giving vitamins and furnishes energy-giving lactose and milk fat. Besides supplying
certain essential fatty acids, it contains the above nutrients in a cosily digestible and assailable form. AII
the properties make mill an important food for pregnant mothers, growing children, adolescents, adults
invalids. Convalescents and patients alike. Milk is a powerful nutrition packages containing nine essential
nutrients including calcium, protein and potassium. Milk is the perfect beverage for today's kids and
teens.
VISION OF THE COMPANY
To make MILCO, one of the most respected brands in diary/food products category,
in Kerala in next 15 years.
MISSION OF THE COMPANY
1. Highest practice adapted in the areas of environment Food and Safety, health and
Hygiene, management of village co-operative societies and wellbeing of customers and
stakeholders.
2. Rapid transportation of raw milk to diary plant.
3. Accelerated milk handling at the diary reception dock has retained the freshness of
milk being received at diary plant.
4. Training programs for the people involved.
5. Laboratories are equipped with state of art equipment and well trained professionals.
6. Promote rural excellence.
7. Promote rural development.
TAGLINE OF THE COMPANY
"MILCO... THE NAME THAT CAN BE RELAYED ON.."

• Opinion About The Cleanliness & Hygiene Maintained in MILCO
DIARY Table: 3.1
Opinion No. of respondents percentage

Highly satisfied 60 60%
Satisfied 30 30%
Neutral 10 10%
Dissatisfied 0 0%
Highly dissatisfied 0 0%
Total 100 100%
Figure: 3. 1
Highly satisfied satisfied Neutral Dissatisfied Highly

dissatisfied
70
60
Interpretation
50
The above table shows that 60% employees are highly satisfied with cleanliness and hygiene
40
maintenance of MILCO DIARY meanwhile 30% are satisfied and 10% neutral
30
20
10
0
• Opinion about company uniform and protective clothing provided by the company
Table: 3.2
Opinion No. of respondents Percentage

Satisfied 80 80%
Neutral 0 0%
Dissatisfied 0 0%
Total 100 100%
Figure: 3.2
Highly satisfied Satisfied Neutral Dissatisfied Highly

dissatisfied
90
80
Interpretation
70
The above table shows that 20% employees are highly satisfied with company uniform and other
60
protective clothing facilities 80% choose the opinion satisfied
50
40
30
20
10
0
• Opinion about lunch room and rest room facilities provided by the company
Table: 3.3

Very Good 20 20%
Good 60 60%
Acceptable 20 20%
Bad 0 0%
Very Bad 0 0%
Total 100 100%
Veru Good Good Acceptable Bad Very Bad
Figure: 3.3
70
60
Interpretation
50
The above table shows that 20% are acceptable with lunch room and rest room facilities 60% choose good
opinion and4020% choose very good
30
20
10
0
• Satisfactory level towards medical facilities provided by the company
Table: 3.4

Highly Satisfied 0 0%
Satisfied 35 35%
Neutral 45 45%
Dissatisfied 20 20%
Highly Dissatisfied 0 0%
Total 100 100%
Highly Satisfied Satisfied Neutral Dissatisfied Highly

Dissatisfied
Figure: 3.4
50
45
40
Interpretation
35
The
30 above table shows that 45% employees choose neutral in medical facilities meanwhile 35%
25 and 20% are dissatisfied
Are satisfied
20
15
10
5
0
• Opinion about drinking water facilities provided by the company
Table: 3.5

Satisfied 10 10%
Neutral 0 0%
Dissatisfied 0 0%
Total 100 100%

Dissatisfied
Figure: 3.5
100
90
80
Interpretation
70
The60above table shows that the 90% employees are highly satisfied with the drinking water
facilities provided
50
by the company and 10% are satisfied
40
30
20
10
0
• Rate the latrine and urinal facilities provided by the company
Table: 3.6
Opinion No. of respondent Percentage

Satisfied 30 30%
Neutral 30 30%
Dissatisfied 30 30%
Total 100 100%

Dissatisfied
Figure: 3.6
35
30
Interpretation
25
The above table shows that 10% employees are highly satisfied with the latrine and urinal
20
facilities, meanwhile 30% are satisfied 30% are neutal and other 30% are dissatisfied
15
10
0
• Opinion about ventilation and lighting facilities
Table : 3.7

Satisfied 30 30%
Neutral 30 30%
Dissatisfied 30 30%
Total 100 100%
Highly satisfied Satisfied Neurtal Dissatisfied Highly

dissatisfied
Figure : 3.7
35
Interpretation
30
25
The above table shows that 10% of employees are highly satisfied with ventilation
and lighting facilities meanwhile 30% are satisfied, 30% are neutral and other 30% are
20
dissatisfied.
15
10
5
• Opinion about first-aid facilities
Table : 3. 8
Opinion No. of respondents percentage

Satisfied 50 50%
Neutral 10 10%
Dissatisfied 0 0%
Total 100 100%

0 dissatisfied
10
20
30
40
50
Figure : 3.8
60
Interpretation
The above table shows that 50% of employees are satisfied with first-aid facilities
provided by the company, 40% are highly satisfied, 10% are neutral.
• Opinion about grievance handling procedure
Table : 3.9

Always 50 50%
Sometimes 20 20%
Extremely rare 15 15%
Never 15 15%
No opinion 0 0%
Total 100 100%
Always Sometimes Extremely rare Never No opinion

0
10
20
30
40
50
Figure : 3.9
60
Interpretation
The above table shows that 50% of employees opinion about grievance handling is
always, 20% of employees are sometimes, 15% of employees is extremely rare and other 15% is never.
• Opinion about working hours
Table : 3. 10

satisfied 40 40%
Neutral 10 10%
Dissatisfied 40 40%
Total 100 100%
Highly satisfied satisfied Neutral Dissatisfied Highly dissatified
Figure : 3.10
45
40
Interpretation
35
The above table shows that 40% of employees are satisfied with working hours,
10% are 30
highly satisfied, 10% are neutral and 40% of employees are dissatisfied with working hours.
25
20
15
10
0
• Opinion about accident prevention measures
Table : 3.11

Satisfied 30 30%
Neutral 50 50%
Dissatisfied 0 0%
Total 100 100%
Highly satisfied satisfied Neutral Dissatified Highly

0 Dissatisfied
10
20
30
40
50
Figure : 3.11
60
Interpretation
The above table shows that 20% of employees highly satisfied with accident
prevention measures provided by the company, 30% are satisfied and 50% are neutral.
• Opinion about transportation facilities
Table : 3.12

Satisfied 30 30%
Neutral 0 0%
Dissatisfied 0 0%
Total 100 100%

dissatisfied
Figure : 3. 12
80
70
Interpretation
60
The above table shows that 70% of employees are highly satisfied with
transportation
50 facilities provided by the company and 30% of employees are satisfied with transportation
facilities.
40
30
20
10
0
• Opinion about safety movement of goods and machinery and easy handling of equipment
Table : 3.13

Strongly agree 50 50%
Agree 50 50%
Neutral 0 0%
Disagree 0 0%
Strongly disagree 0 0%
Total 100 100%
Strongly agree Agree Neutral Disagree Strongly disagree

0
10
20
30
40
50
Figure : 3.13
60
Interpretation
The above table shows that 50% of employees strongly agree about safety
movement of goods and machinery and 50% of employees are agree that there are enough space for
safety movement of goods and machinery and easy handling of equipment.
• Rate the training section provided by the company
Table : 3. 14

Satisfied 60 60%
Neutral 10 10%
Dissatisfied 10 10%
Total 100 100%

sdissatisfied
Figure : 3. 14
70
Interpretation
60
50 The above table shows that 20% of employees are highly satisfied with training
section provided by the company, 60% are satisfied, 10% are neutral and other 10% is dissatisfied with
40section provided by the company.
the training
30
20
10
• Satisfactory level about safety appliance
Table : 3.15

Satisfied 30 30%
Neutral 10 10%
Dissatisfied 30 30%
Total 100 100%

dissatisfied
Figure : 3.15
35
Interpretation
30
25 The above table shows that 10% of employees are Highly satisfied with safety
appliances, 30% are satisfied, meanwhile 10% are neutral 30% are dissatisfied and 20% employees are
20
highly dissatisfied with safety appliance.
15
10
0
• Opinion about working environment of the organisation
Table : 3.16

Satisfied 20 20%
Neutral 0 0%
Dissatisfied 0 0%
Total 100 100%

dissatisfied
Figure : 3.16
90
80
Interpretation
70
The above table shows that 80% employees are highly satisfied with the working
60
environment of the organisation and 20% employees are satisfied with the working environment of the
organisation.
50
40
30
20
10
• Opinion about pattern of attendance
Table : 3.17
Opinion No. of respondent Percentage

Satisfied 30 30%
Neutral 20 20%
Dissatisfied 0 0%
Total 100 100%

0 dissatisfied
10
20
30
40
50
Figure : 3.17
60
Interpretation
The above table shows that 50% of employees are highly satisfied with the pattern
of attendance, meanwhile 30% are satisfied and 20% employees choose neutral.
• Opinion about the overall allowance offered by the organisation
Table : 3.18

Very good 35 35%
Good 35 35%
Acceptable 20 20%
Bad 10 10%
Very bad 0 0%
Total 100 100%
Very good Good Acceptable Bad Very bad
Figure : 3.18
40
35
Interpretation
30 The above table shows that 35% of employees opinion are very good with the
allowance offered by the organisation, 35% are satisfied, meanwhile 20% employees opinion are
25
acceptable and 10% employees opinion are the company allowance is bad
20
15
10
0
• Opinion about the remuneration method followed by the organisation
Table : 3.19

Satisfied 50 50%
Neutral 30 30%
Dissatisfied 10 10%
Total 100 100%

0 dissatisfied
10
20
30
40
50
Figure : 3.19
60
Interpretation
The above table shows that 10% of employees are highly satisfied with the
remuneration method followed by the company, 50% are satisfied, 30% are neutral and 10% employees
are dissatisfied with the remuneration method followed by the organisation.
• Opinion about sick leave policies
Table : 3.20

Satisfied 10 10%
Neutral 10 10%
Dissatisfied 20 20%
Total 100 100%

dissatisfied
Figure : 3.20
70
Interpretation
60
50 The above table shows that 60% of employees are highly satisfied with the sick
leave policies of the organisation, meanwhile 10% are satisfied, 10% are neutral and 20% employees are
dissatisfied40with the sick leave policies of the organisation.
30
20
10
0
• Opinion about top-management interaction with employees
Table : 3.21

Very good 20 20%
Good 50 50%
Neutral 30 30%
Bad 0 0%
Very bad 0 0%
Total 100 100%
Very good Good Neutral Bad Very bad

0
10
20
30
40
50
Figure : 3.21
60
Interpretation
The above table shows that 20% of employees are highly satisfied by the top-
management interaction with employees, 50% employees choose good, meanwhile 30% are neutral.
• Do the welfare measures help in solving the problems faced by the employees
Table : 3.22

Always 18 18%
Sometimes 66 66%
Never 0 0%
No opinion 0 0%
Total 100 100%
Figure : 3.22
70
Interpretation
60
The above table shows that 18% of employees says the welfare measures help to solve the
50
problem faced by employees ,66% says something and remaining 16% employees says extremely rare.
40
30
20
10
0
• Opinion about current monetary benefits provided by the company
Table : 3.23
Opinion No. Of respondents Percentage

Satisfied 90 90%
Neutral 0 0%
Dissatisfied 0 0%
Total 100 100%
Highly satisfied Stisfied Neutral Dissatisfied Highly

dissatisfied
Figure : 3.23
100
90
Interpretation
80
70 The above table shows that 10% employees are highly satisfied with the current
monetary benefits provided by the company remaining 90% employees are satisfied with the current
60
monetary benefits provided by the organisation.
50
40
30
20
10
0
• Opinion about getting advice and assistance from your superior at work
Table : 3.24

Always 50 50%
Sometimes 20 20%
Never 10 10%
No opinion 10 10%
Total 100 100%

0
10
20
30
40
50
Figure : 3.24
60
Interpretation
The above table shows that 50% of employees says that they always get advice and
assistance from their superiors,20% says sometimes, 10% says extremely rare ,10% says never and
remaining 10% they have no opinion.
• Opinion about overall welfare measures adopted by Milco Dairy
Table : 3.25

Satisfied 30 30%
Neutral 20 20%
Dissatisfied 0 0%
Total 100 100%
Figure : 3.25

dissatisfied
60
50
Interpretation
40
The above table shows that 50% employees are highly satisfied with the overall
30
welfare measures of the organisation, 30% are satisfied and remaining 20% of employees choose neutral
on overall20
welfare measures of the organisation .
10
0
FINDING S
• Majority of employees with 60% are highly satisfied with the cleanliness and hygiene
maintained in MILCO DAIRY.
• Majority of employees with 80% are satisfied with company uniform and protective clothing.
• Most of employees with 60% says that the lunch room and rest room of the organization is good .
• 45% of employees are impartial with the medical facilities provided by the company
• 90% of employees are highly satisfied with the drinking water facilities provided by
the organization .
• 30% employees satisfied , 30% are impartial and 30% are dissatisfied with the latrine-
urinal facilities and ventilation and lighting facilities provided by the organization.
• Majority of employees with 50% are satisfied with the first -aid facilities provided by
the organization.
• 50% of employees says that their problems has been solved always.
• 40% of employees are satisfied and 40% of employees are dissatisfied with the working hours.
• 50% of employees are impartial with accident prevention measures adopted by the company.
• Most of the employees with 70% are highly satisfied with transportation facilities
• 50% of employees strongly agree that there are enough space for safety and easy movement
of goods and equipment’s.
• Majority of employees with 60% are satisfied with the training section provided by
the organization.
• Most of the employees with 80% are highly satisfied with working environment of
the organization .
• 50% employees satisfied with the pattern of attendance.
• 35% of employees says that the overall allowance offered by the company is very good .
• 50% are satisfied with the remuneration method of the organization .
• Most of the employees with 60% are highly satisfied with the sick leave policies .
• 50% of says that the top-management interaction is good .
• Majority of employees with 90% are satisfied with the current monetary benefits provided by
the organization .
• 50% of employees says that they always get advice and assistance from their superiors .
• Majority of employees with 50% are highly satisfied with overall welfare measures provided by
the organization .
SUGGESTIONS
• Provide opportunities for training and development to help employees grow their skills
and advance in their careers within the company.
• Implement a recognition program to acknowledge and reward employees for their hard work
and achievements.
• Promote initiatives such as paid time off, parental leave, and family-friendly policies to
support employees in maintaining a healthy work-life balance.
• Ensure a safe working environment by implementing safety protocols, providing proper
training, and regularly inspecting equipment and facilities.
• Encourage employee participation in community service activities or volunteer opportunities
to foster a sense of belonging and purpose.
• Offer competitive benefits such as health insurance, retirement plans, and other perks to
attract and retain top talent.
CONCLUSION
Based on the study conducted on employee welfare at Milco dairy, it's evident that the company has
implemented several effective measures to ensure the well-being of its workforce. The research indicates
that Milco dairy prioritizes employee satisfaction by offering competitive benefits packages, promoting a
healthy work-life balance, and fostering a supportive work environment. This commitment to employee
welfare not only enhances morale and productivity but also contributes to employee retention and loyalty.
However, the study also highlights areas where Milco dairy

can further improve its employee welfare initiatives. There may be opportunities to enhance
communication channels between management and employees, address any existing gaps in benefits or
support services, and continuously assess and adapt welfare programs to meet evolving employee needs.
By addressing these areas, Milco dairy can further strengthen its position as a workplace that values and
prioritizes the well- being of its employees.
BIBILIOGRAPHY
https://www.getwaiter.com/blog/getwaiter/rewards-and-incentives-getwaiter/
http://lrc.acharyainstitutes.in:8080/jspui/bitstream/123456789/4081/1/A%20Study%20on%20Employee%
20Welfare%20Measures%20at%20BHEL.pdf
https://www.academia.edu/22674295/Project_Report_on_Welfare_Measures
Joshi,M.M, (1927) Trade union Movement in India, Bombay Pp. 155-169
Tyagi, Ahuja kk (1988) “ Labour welfare and social security” in personnal management , , , ,kalyani
publishers, New Delhi, Pp 935- 947
SPECIMEN OF THE QUESTIONNAIRE
A STUDY ON EMPLOYEE WELFARE MEASURES AT MILCO DAIRY
PERSONAL DATA
NAME :
AGE : □ 18 - 29 □ 30 – 39
□ 40 - 49 □ ABOVE 50
EDUCATION : □ BELOW SSLC □ SSLC
⬜ ABOVE SSLC □ ILLITERATE
MARTIAL STATUS : □ MARRIED □ UNMARRIED
□ DIVORCED □ WIDOW
WORK EXPERIENCE : □1–3 □3–5
□ 5 – 10 ⬜ ABOVE 10
HOUSE STATUS : □ OWNED □ RENTED

QUESTIONNAIRE
1. Rate the cleanliness and hygiene maintenance of organisation ?
□ Highly Satisfied ⬜ Satisfied ⬜ Neutral
□ Dissatisfied ⬜ Highly Dissatisfied
2. Are you satisfied with the company uniform and protective clothing ?
3. How do you feel about the lunch room and rest room facilities provided by the company ?
□ Very Good. ⬜ Good ⬜ Acceptable
□ Bad ⬜ Very Bad
4. Rate the satisfactory level towards medical facilities provided by the company ?
5. Are you satisfied with the drinking water facilities ?

6. Is the organisation providing with sufficient latrine and urinal facilities. Rate ?
7. Do you agree with proper ventilation and lighting facilities provided by the company ?
□ Strongly Agree ⬜ Agree ⬜ Neutral
□ Disagree ⬜ Strongly Disagree
8. Are you satisfied with the first-aid facilities provided by the organisation ?
9. Does your organization provide with grievance handling procedure to have a good atmosphere ?
□ Always. ⬜ Sometimes. ⬜ Extremely Rare
□ Never ⬜ No Opinion
10. How do you feel about the working hours of the organisation ?
□ Highly Satisfied ⬜ Satisfied. ⬜ Neutral ⬜ Dissatisfied. ⬜ Highly Dissatisfied
11. Are you satisfied with the accident prevention measures provided by the company?
12. Are you satisfied with the transportation facilities provided by the company?
13. Is the organisation providing enough space for safe movement of machinery and easy handling
of equipment?
□ Strongly Agree. ⬜ Agree. ⬜ Neutral
□ Disagree. ⬜ Strongly Disagree
14. Are you satisfied with the training section provided by the company ?
□ Highly Satisfied ⬜ Satisfied. ⬜ Neutral
□ Dissatisfied. ⬜ Highly Dissatisfied
15. Are you satisfied with the safety appliance ?

16. How do you feel about the working environment of the organisation?
17. Are you satisfied with the pattern of attendance?

18. Rate the overall allowance offered by the organisation?

□ Very Good. ⬜ Good ⬜ Acceptable
□ Bad ⬜ very Bad
19. How do you feel about the remuneration method followed by the organisation?
20. How do you rate your sick leave policies ?


21. The top-management interaction with you?
□ Very Good ⬜ Good ⬜ Neutral
□ Bad ⬜ Very Bad
22. Do the welfare measures help in solving the problems faced by the employees?
□ Always ⬜ Sometimes ⬜ Extremely Rare
23. Are you satisfied with the current monitory benefits provided by the company ?
24. Are you getting advice and assistance from your superiors at your work?
□ Always ⬜ Sometimes ⬜ Extremely Rare
25. Are you satisfied with overall welfare measures adopted by the organisation?

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1.

HRM is employee management with an emphasis on employees

The employee welfare measures can include:-

Meaning of employee welfare

Definition of employee welfare

Profit Sharing Plans

Paid Time off

Flexible Work Hours

Joshi,M.M, (1927) Trade union Movement in India, Bombay Pp. 155-169

1.4 OBJECTIVE OF THE STUDY

• To identify various employee welfare measures offered by Milco Dairy, Attingal

• To study the working environment of the organisation

•. To study the monetary benefits offered by the organisation

• To provide suggestions to improve employee welfare measures of the firm

1.5 NEED OF THE STUDY

The purpose of employee welfare is to develop personality of the workers to make

Employee welfare measures increase the

1.6 SCOPE OF THE STUDY

1.8 LIMITATIONS OF THE STUDY

History of dairy industry in India

The main products of Milco Dairy are;

6. Butter milk (sambharam) in 200 ml sachets

7. Milk sip-up (30 ml tubes - vanilla, chocolate flavours)

8. Cow dung powder

Types of Ice cream

½ Ltr Family Pack

d. Chocolate / Pista / Butterscotch

in Kerala in next 15 years.

MISSION OF THE COMPANY

Hygiene, management of village co-operative societies and wellbeing of customers and

2. Rapid transportation of raw milk to diary plant.

milk being received at diary plant.

4. Training programs for the people involved.

6. Promote rural excellence.

7. Promote rural development.

TAGLINE OF THE COMPANY

"MILCO... THE NAME THAT CAN BE RELAYED ON.."

DIARY Table: 3.1

Opinion No. of respondents percentage

Highly satisfied satisfied Neutral Dissatisfied Highly

Opinion No. of respondents Percentage

Highly satisfied Satisfied Neutral Dissatisfied Highly

Opinion No. of respondents Percentage

Veru Good Good Acceptable Bad Very Bad

Opinion No. of respondents Percentage

Highly Satisfied Satisfied Neutral Dissatisfied Highly

Opinion No. of respondents Percentage

Highly Satisfied Satisfied Neutral Dissatisfied Highly

Opinion No. of respondent Percentage

Highly Satisfied Satisfied Neutral Dissatisfied Highly

Opinion No. of respondents Percentage

Highly satisfied Satisfied Neurtal Dissatisfied Highly

Opinion No. of respondents percentage

Highly satisfied Satisfied Neutral Dissatisfied Highly

Opinion No. of respondents Percentage

Always Sometimes Extremely rare Never No opinion

Opinion No. of respondents Percentage

Highly satisfied satisfied Neutral Dissatisfied Highly dissatified

Opinion No. of respondents Percentage

Highly satisfied satisfied Neutral Dissatified Highly