HTM 660 Final Presentation

Project Proposal
Mercy Hospital:
Patient Portal Implementation
HTM 660: System Management & Planning
Professor Susan Leonard
Danica Ramos
Anjolee Retuya
Ashley Winans
Project Presenters
Danica Ramos, CIO, Project Manager
MS Health Informatics candidate, 2016
Anjolee Retuya, CMIO
Ashley Winans, COO, CFO
MA English: Literature, 2008
Project Proposal: Patient Portal

Implementation
Scenario: Mercy Hospital will be conducting a proposal for patient
portal implementation.
Vision
Mercy Hospital is committed to providing the highest quality patient
care by implementing a patient portal. This will give patients access
to their health records and lab results, as well as the capability to
securely message providers and access financial information.
Patient Portal= A patient portal is a secure online website that

gives patients convenient 24-hour access to personal health
information from anywhere with an Internet connection.
Patient Portal Capabilities

Key features and functionalities:
Two-way secure messaging
Lab results
Simple password reset process
Mobile device compatibility
Scheduling capabilities
Medication refill requests
Billing capabilities
Business Justification
Goal
1.Impro
ve
patient
access
and
educati
on by
providin
g
patients
the
ability
to view
online,
downloa
d and
Measure
1
More
than 50
percent
of all
unique
patients
seen by
inpatien
t or
emerge
ncy
depart
ment
during
the EHR
reportin
Measure
2
Statement of Need
Provider/Patient Communication
User satisfaction
User value realization
Consumer Empowerment
Increased patient satisfaction
Three Phases of Implementation
Pre-Implementation
Implementation
Post- Implementation
Implementing a Portal
Implementing a patient portal is not the same as
implementing an EHR
New stakeholders with new needs
Change in mindset
Three Distinct Phases
Portal Selection
Questions to ask when selecting a portal:
1.Is this portal covered by HIPAA?
2.How will this portal integrate with my EHR?
3.Can patients edit part or all of their record?
4.What features are included in this portal?
In our case, we will be selecting the HealthE Connect which
Time vs. Relevancy

Anticipated timeline = 6 months
Staggered staff training (4 weeks)
Patient population study (4 weeks)
Pilot testing program (16 weeks)
Patient registration (4 weeks).
Hardware/software/interfacing testing (2 weeks).
Go-live!
Timeline
Timeline
Profit Fit
1) Streamlined data management for labs
2) Streamlined med info for pharmacies
3) Improved workflow for the front office staff and admitting
departments
4) Accessible patient medication history for the emergency
department
Alternative Impacts
Effectives on business
workflow.
Opportunities
Staffing Impacts
Importance of Marketing:
Annual
IT
Budget:
$500,000
Annua
l
Existi
ng
Expen
ses
QTY
Price
Tot
al
Hardware
Serve
rs
$30,
000
$60
,00
0
Comp
uters
316
$550
$17
,05
0
Software
Progra
ms/Ap
plicati
ons
$2,7
00
$2,
700
EHR:
$50,
$50
Proposed
Patient
Portal
Budget:
$117,808
Portal
Imple
menta
tion
Budge
t
U
ni
t
Ty
p
e
U
n
it
s
R
a
t
e
T
o
t
a
l
Techn
ology
Develo
pment
ho
ur
s
1
4
0
$
2
1
0
$
2
9
,
4
0
0
Consu
mer
Studie
s
ev
e
nt
s
$
1,
6
0
0
$
6
,
4
0
0
Interfa
ce
in
te
$
7,
$
2
Training Strategy
Training Scope
Senior leadership
HIM professionals
Physicians/clinicians
Risk management/legal counsel/compliance
Privacy and security officer(s)
Information technology
Patients/patient advocates
Registration/scheduling
Training Approach
Training Material Development
Communication Plan
Project Meetings
Scope Change Management
Proposed Workflow
Enable portal
settings in
Cerner
Back Office staff

and Providers are
also enabled to
enroll patients
Trains and enable

all staff to enroll
patients
Communication
is encouraged by
Providers
Assign or hire an
Enrollment
Advisor
Re-inforce with
the Marketing
Plan
Proposed Marketing Plan

1.Create Hand-outs and flyers
2.Create waiting room access
3.Snail Mail tactics
4.Utilize other existing channels
5.Integrate into other workflow practices
Meaningful Use Objectives Addressed:

1. Patient-Specific Education Resources
2. Provide Clinical Summaries
3. Provide Electronic Access to Health Information
Evaluation
Prospective Studies
Phone Interviews
Surveys
Focus Groups
Retrospective Study: Measure

improvement of organization
efficiency
Advantages of
Enhance patient care
Convenient
Remove barriers
Secure means of communication
24/7 access to your PHI
Return on Investment
Save staff time
Increase patient engagement
Easy reminders about vaccinations and
other procedures
Access to billing
Q&A

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Project Proposal

Project Proposal: Patient Portal

Patient Portal= A patient portal is a secure online website that

Patient Portal Capabilities

Two-way secure messaging

Simple password reset process

Mobile device compatibility

Medication refill requests

Three Phases of Implementation

Time vs. Relevancy

Back Office staff

Trains and enable

Proposed Marketing Plan

Meaningful Use Objectives Addressed:

Retrospective Study: Measure

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