Scribd Logo
Upload

Welcome to Scribd!

  • 104 views

    Resume Christy West

    Uploaded by

    api-248937572
    The document is a resume for Christy J. West, who has over 5 years of experience as a virtual instructor and learning specialist providing customer service training to clients worldwide. She also has experience in HR, payroll, and benefits roles at various companies. Her expertise includes web-based instruction, curriculum design, coaching, and distance education.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Resume Christy West

    Uploaded by

    api-248937572
    104 views3 pages
    The document is a resume for Christy J. West, who has over 5 years of experience as a virtual instructor and learning specialist providing customer service training to clients worldwide. She also has experience in HR, payroll, and benefits roles at various companies. Her expertise includes web-based instruction, curriculum design, coaching, and distance education.

    Original Title

    resume--christy-west

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document is a resume for Christy J. West, who has over 5 years of experience as a virtual instructor and learning specialist providing customer service training to clients worldwide. She also has experience in HR, payroll, and benefits roles at various companies. Her expertise includes web-based instruction, curriculum design, coaching, and distance education.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    104 views3 pages

    Resume Christy West

    Uploaded by

    api-248937572
    The document is a resume for Christy J. West, who has over 5 years of experience as a virtual instructor and learning specialist providing customer service training to clients worldwide. She also has experience in HR, payroll, and benefits roles at various companies. Her expertise includes web-based instruction, curriculum design, coaching, and distance education.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    CHRISTY J.

    WEST
    3161 Loblolly Lane, Wake Forest, NC 27587 (919)528-4536 (252)767-5752
    [email protected] http://www.linkedin.com/in/christywest08

    Virtual Training & Learning Specialist Adjunct


    Online Instructor
    Seasoned and results-focused virtual instructor and learning specialist with 5 years of
    experience educating clients worldwide in customer service techniques and technology.
    Extensive background in HR, payroll, and benefits, along with educational, human resources,
    and information technology skills. Demonstrated ability to develop curriculum, mold customer
    service professionals by helping them strengthen their interpersonal skills to achieve customer
    satisfaction and learn new skills they can use beyond the work environment, ensure students
    achieve course objectives, and provide top-notch customer service. Seek to benefit top
    educational institutions by utilizing cutting-edge virtual instructional technology and skills with
    students.

    Areas of Expertise & Technical Skills

    Web-Based Instruction
    Technology-Based
    Instruction
    Virtual Instruction
    Discussion Boards
    Curriculum Design

    Web Logs
    Audio Podcasts
    Coaching/Mentoring
    Benefits
    Distance Education

    Payroll
    Problem Resolution
    Claims
    Billing
    ESL

    Professional Experience
    CHRISTYS BUSINESS SERVICES, LLC, Wake Forest, NC
    2010-Present
    Virtual Instructor | Virtual Customer Service Representative & HR Payroll Specialist
    Provide virtual instruction services to domestic and international adult learners on effective
    customer service techniques by using Adobe Classroom and implementing course design
    through Web-based training, chat, email, and phone services. Incorporate experience and
    technical knowledge into presentations that emphasize interactive and hands-on practice and
    share feedback with learners, designers, and leads pertaining to course materials and learner
    performance. Continually ensure curriculum is current with changing requirements. Provide
    turnkey customer service, benefits, and payroll support to corporate clients.
    Key Accomplishments:
    Facilitate learners understanding of best practices when communicating technical
    troubleshooting and system requirements to customers.
    Evaluate performance through assessments, on-the-job training, and performance.
    Drove change in a clients organizational processes by showing them how to use prep
    time in a way that did not take away from the learners time. This significantly
    decreased response time to student questions and made instructors more prepared for
    class.
    Performance reviews are consistently at 90 or higher on a 100-point scale.
    Student attrition rate is consistently above the average of 57%.
    KEY CUSTOMER SERVICE & HR PAYROLL PROJECTS:

    Christy J. West

    Resume, Page

    Virtual Customer Service Project


    Client: Arise, Marimar, FL | Customers Served Weekly: 200+ | Contract Term: 3/2010-1/2014
    Provided independent virtual customer services to mobile customers by assisting them with billing
    and account management. Troubleshot customers mobile devices (Windows, Apple, and Android)
    while virtually educating them on how to do system updates and navigation. Helped payroll and
    tax customers navigate tax and budget software. Updated, implemented, and troubleshot Intuit
    software on customers personal computers during screen share sessions.
    Key Accomplishments:
    Promoted from customer service representative to instructor, which inspired a new
    career direction.
    HR Payroll Specialist Project
    Services: HR Payroll Specialist Client: Frankel Staffing, Raleigh, NC Contract Term: 4/20139/2013
    Processed weekly and bi-weekly payroll for full-time and temporary farm and warehouse workers
    on behalf of 9 companies, as well as created and maintained paper and electronic payroll records.
    Reported and processed state and federal taxes for each payroll and reconciled bank statements.

    AICPA, Durham, NC
    2008-2010
    HR Benefits/Payroll Coordinator
    Created, maintained, and deleted records in payroll and HRIS master files using Paychex and
    Oracle. Processed all employee changes. Input and updated employee benefit elections and
    qualifying life changes through insurance carrier databases on behalf of more than 800
    employees and 5 carriers. Counseled, processed, and monitored staff who were out on all
    types of disability leaves, including Family Medical Leave and Workers Compensation.
    Collaborated with Internal Audit and Payroll to ensure compliance with audit findings.
    Reconciled and processed all benefits invoices to include medical, dental, vision, AICPA
    insurance trust invoice, GVUL, IDI, and transit as well as other HR invoices, in a timely manner.
    Monitored, audited, and communicated HR and indirect budgets.
    Key Accomplishments:
    Filled in for the HR manager during a more than 6-month absence, including oversight
    of retiree payments and benefit administration.
    Received numerous thank you cards from employees for supporting them during life
    changes that affected their benefits.
    FIDELITY INVESTMENTS, Raleigh, NC
    2005-2008
    HR Payroll Specialist II
    Planned and coordinated weekly and monthly payroll process runs for more than 45,000
    employees using the Human Resource Access (HR Access) payroll system. Identified and
    implemented process improvements Maintained accurate and comprehensive payroll files and
    electronic records in Oracle. Provided customer service support for payroll processes by
    educating employees and managers, as well as resolving issues. Processed individual
    payments for benefit reimbursements, terminations, bonuses, and disability payments.
    Key Accomplishments:
    Served as the subject matter expert (SME) for both on demand (processing) and
    research/resolution.
    Assisted in the conversion of more than 45,000 electronic files from the Oracle payroll
    system to HR Access.
    Promoted from Payroll Specialist I to Payroll Specialist II; handled more strenuous payroll
    responsibilities and served as the key contact for team issues.
    Recognized for team leadership and support during the payroll systems transition.

    Christy J. West

    Resume, Page

    Education & Training


    Master of Arts, Adult Education
    University of Phoenix, Phoenix, AZ
    Master of Arts, Business Administration and Accounting/Public Accounting
    Strayer University, Raleigh, NC
    Bachelor of Arts, Business Administration and Accounting/Accounting & Finance
    American Intercontinental University, Atlanta, GA

    You might also like