CFPB Privacy Brochure Web 16 April 2015

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About the CFPB

The CFPB is focused on making the


consumer financial markets work for
families by empowering consumers to
take more control over their financial lives.
We are working to foster a marketplace:
Where customers can see prices and
risks up front and where they can
easily make product comparisons.
In which no one can build a business
model around unfair, deceptive, or
abusive practices.
That works for American consumers,
responsible providers, and the
economy as a whole.

Get help now

consumerfinance.gov

Submit a complaint

Online
consumerfinance.gov/complaint
 y phone
B
855-411-CFPB (2372);
TTY/TDD 855-729-CFPB (2372)
Online resources
 ell your story about other financial products
T
consumerfinance.gov/your-story
 ind a HUD-approved housing counselor
F
consumerfinance.gov/find-a-housing-counselor
 et answers to your financial questions
G
consumerfinance.gov/askcfpb

Financial
Coaching Program
Joint project of the Offices of
Financial Empowerment and
Servicemember Affairs.

Contact us

 nline
O
consumerfinance.gov

By email

[email protected]

By phone

(202) 435-7000

By mail
Consumer Financial Protection Bureau
1700 G Street NW
Washington DC 20552

Consumer Financial
Protection Bureau

Office of
Financial Empowerment

We work to empower low-income and


economically vulnerable consumers to make
informed financial decisions by providing
them with tools and information and
promoting a more inclusive and fair financial
marketplace. Our focus is on consumers with
low incomes and who are underserved in the
financial services marketplace.

Office of
Servicemember Affairs

The Office of Servicemember Affairs is here to


ensure that military personnel, veterans and
their families have a voice at the Consumer
Financial Protection Bureau. Military life and
transition to veteran status can have some
extra challenges that can sometimes have
powerful financial repercussions. Contact us at
[email protected].

The CFPB Financial


Coaching Program

TThe CFPB Financial Coaching Program


provides financial coaching services
at critical points in consumers lives as
they move along the path to financial
stability. The program helps recentlydischarged veterans and economically
vulnerable consumers (such as those
who have low incomes, or who are
financially underserved) who are seeking
assistance from other service providers,
such as Department of Labor American
Job Centers or community-based nonprofit organizations providing housing
or social services. Sixty diverse partner
organizations from around the country
have been selected to host professional
financial coaches.

Notice of Collection Under the


Privacy Act of 1974, 5 U.S.C.
552aAs Amended
(Privacy Act Statement)
The information requested is being
collected to assist in providing you with
financial coaching services. The Consumer
Financial Protection Bureau (CFPB) will
not obtain or access any information
that directly identifies participants, and
any answers you provide will not be tied
to you individually. The agency will only
obtain and access de-identified results and
aggregated analyses of those results.
The collection of this information is
authorized by Public Law 111-203, Title
X, Sections 1013 and 1022, codified at 12
U.S.C. 5493 and 5512. The information
is collected pursuant to the CFPBs
published Privacy Act system of records
notice CFPB.021 Consumer Education
and Engagement Records although no
identifiable information will be disclosed.
A limited number of participants will be
contacted by Urban Institute to take part
in a program assessment after going
through the program, which may include
an invitation to participate in an interview
or a survey. Taking part is voluntary but
we encourage your participation in order
to ensure that the program is meeting the
needs of current and future participants.
Participation in this program is voluntary
and you are not required to submit or
provide any identifying information.

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