Quality Management Healthcare
Quality Management Healthcare
Quality Management Healthcare
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Guiding Principles
Most health care organizations establish standards, or guiding principles, that
flush out their service expectations. For instance, a guiding principle may be the expectation that
patients shall not wait more than 24 hours to get a phone call returned by their doctor. Quality
management plays a big role in establishing guiding principles. According to the U.S.
Department of Health and Human Services, the health care field is full of legal regulations (such
as HIPAA, a confidentiality law), so quality management departments are responsible for
identifying which statutes apply to their organization, and developing guiding principles for their
company to adhere to.
Monitoring Compliance
o
Risk Management
o
When errors or weaknesses are found during audits or observations, the quality
management team will work with the particular employee (or entire department) to make things
right. Technical assistance trainings may be provided so that employees can gain an educational
background on the compliance areas, as well as ask questions to the QM staff.
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1. Check sheet
The check sheet is a form (document) used to collect data
in real time at the location where the data is generated.
The data it captures can be quantitative or qualitative.
When the information is quantitative, the check sheet is
sometimes called a tally sheet.
The defining characteristic of a check sheet is that data
are recorded by making marks ("checks") on it. A typical
check sheet is divided into regions, and marks made in
different regions have different significance. Data are
read by observing the location and number of marks on
the sheet.
Check sheets typically employ a heading that answers the
Five Ws:
2. Control chart
3. Pareto chart
5.Ishikawa diagram
Ishikawa diagrams (also called fishbone diagrams,
herringbone diagrams, cause-and-effect diagrams, or
Fishikawa) are causal diagrams created by Kaoru
Ishikawa (1968) that show the causes of a specific event.
[1][2] Common uses of the Ishikawa diagram are product
design and quality defect prevention, to identify potential
factors causing an overall effect. Each cause or reason for
imperfection is a source of variation. Causes are usually
grouped into major categories to identify these sources of
variation. The categories typically include
People: Anyone involved with the process
Methods: How the process is performed and the
specific requirements for doing it, such as policies,
procedures, rules, regulations and laws
Machines: Any equipment, computers, tools, etc.
required to accomplish the job
Materials: Raw materials, parts, pens, paper, etc.
used to produce the final product
Measurements: Data generated from the process
that are used to evaluate its quality
Environment: The conditions, such as location,
time, temperature, and culture in which the process
operates
6. Histogram method