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    Subject: TQM and Six Sigma Roll No.

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    sachin121083
    The document contains a list of 20 multiple choice or short answer questions about quality management, Six Sigma, customer needs, quality costs, and different quality philosophies. It addresses topics such as definitions of quality, types of customers and quality levels, quality circle introduction, zero defect philosophy, DMADV and DMAIC models, and the behavioral approach to quality management. The questions are part of a test or quiz on quality management and process improvement concepts.

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    Subject: TQM and Six Sigma Roll No.

    Uploaded by

    sachin121083
    18 views2 pages
    The document contains a list of 20 multiple choice or short answer questions about quality management, Six Sigma, customer needs, quality costs, and different quality philosophies. It addresses topics such as definitions of quality, types of customers and quality levels, quality circle introduction, zero defect philosophy, DMADV and DMAIC models, and the behavioral approach to quality management. The questions are part of a test or quiz on quality management and process improvement concepts.

    Original Description:

    Questions paper in TQM and six Sigma

    Original Title

    TQM and Six Sigma

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    The document contains a list of 20 multiple choice or short answer questions about quality management, Six Sigma, customer needs, quality costs, and different quality philosophies. It addresses topics such as definitions of quality, types of customers and quality levels, quality circle introduction, zero defect philosophy, DMADV and DMAIC models, and the behavioral approach to quality management. The questions are part of a test or quiz on quality management and process improvement concepts.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    18 views2 pages

    Subject: TQM and Six Sigma Roll No.

    Uploaded by

    sachin121083
    The document contains a list of 20 multiple choice or short answer questions about quality management, Six Sigma, customer needs, quality costs, and different quality philosophies. It addresses topics such as definitions of quality, types of customers and quality levels, quality circle introduction, zero defect philosophy, DMADV and DMAIC models, and the behavioral approach to quality management. The questions are part of a test or quiz on quality management and process improvement concepts.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 2

    Date : 11/08/2014 Maximum Marks: 10

    Program/Batch: PGDM-2013-15 (rimester !"# Duratio$ : 20 mi$


    Subject : %M a$& 'ix 'igma (o)) *o+ :
    %1 hree t,-es o. /ustomers are:
    1+ 2+ 3+
    %+ 2 0ho has &e1e)o-e& PD/2 /,c)e:
    %+3 0ho has &e1e)o-e& PD'2 /,c)e:
    %+4 he &e.i$itio$ o. %ua)it, is 34it$ess .or 5se6 Gi1e$ 7,:
    %+5 %ua)it, circ)es are i$tro&uce& 7,:
    %+8 hree 9e1e)s o. %ua)it,:
    1+ 2+ 3+
    %+: 0hat are 1arious t,-es o. %ua)it, costs
    %+ 8+ ;ero De.ect Phi)oso-h, Gi1e$ B,:
    %+ < 4u)) .orm o. DM2!/ a$& DM2D" or D4''
    %+ 10 + (P* is &e.i$e& as:
    %+11 !$ %M=> mo&e) PM is -art o. ?-eratio$s Mgt+ (/4#
    %+ 12 he 7asic .ormu)a .or 5/9 is @ A BkC ( /4#
    %+ 13 5'9D 5/9 (/4#
    %+ 14 De.i$e 'e1erit,
    %+ 15 De.i$e ?ccurre$ce
    %+ 18 De.i$e Detectio$
    %+ 1: 'tate three ki$&s o. customer $ee&s
    1+ 2+ 3+
    %+ 18 Beha1iora) 2--roach to %M has 7ee$ co$tri7ute& most), .rom 5'2 (/4#
    %+ 1< Di..ere$tiate i$ the -hi)oso-hies
    %/ %2 %/ %M
    %+ 20 0hat is 4M=2 (o$e se$te$ce # a$& Ehe$ a$& .rom Ehere it has 7ee$ starte&+

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