Answer 5: (7 Marks) (5 Marks)

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question 5

(a) All business letters have certain elements in common. List out those elements and explain them
briefly. (7 marks)
(b) Draw a sketch of a business letter and name their parts. (5 marks)
ANSWER 5
(a) ritin! business letter is the most sensitive issue that can either acquire credibility or spoil
corporate ima!e of any or!ani"ation due to poor style# vocabulary# format or expressions.
$he most common elements of business letters is their or!ani"ation (introduction# body and
conclusion). $heir purpose and style either to inform# request or persuade# they provide written
records and enhanced ima!e.
Introduction
%t reveals the sub&ect and purpose of the messa!e. %ntroduction depends on the form either a
!ood news or bad news messa!e. %f introduction is well structured it creates confidence and
trust amon! readers to further read the stuff.
Body
$he body tells and explain the main purpose. %t should be more comprehensive coherent and
must link all thou!ht to the main idea.
Conclusion
%t provides a vivid and perceptible end. $he main thou!ht or points are re'emphasised.
(b)
(ompany name
Address
$elephone# fax eb site
)'mail
Letter *ead
+, -une ,../ Date
$he 0ana!er 123
+4,'Lon! Litton
Lahore
%nside Address
Dear 5ir 5alulation
%nquiry re!ardin! services 5ub&ect line
0ain 6ody
5incerely (omplimentary close
5i!nature
)nclosure

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