Chip and Pin Apacs Faq

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Chip and PIN APACS FAQ

When will cardholders no longer be allowed to sign if they forget the PIN of their
chip and PIN card?

After 14 February 2006, you must use your PIN to be sure you can pay with your chip
and PIN card. Allowing signature on chip and PIN cards gives fraudsters a window of
opportunity between the time they steal a card and the time the owner reports it lost or
stolen, during which time they can claim they don’t know the PIN and forge the
signature. By getting all shoppers to use their PINs on chip and PIN cards we will prevent
this from happening.
Of course, we recognize that using a PIN may be more difficult than signing for some
customers, and if you are unable to use chip and PIN due to a disability you should speak
to your card company who will provide you with an alternative such as a chip and
signature card.

Who is liable for card fraud now — the consumer or the retailer?

With the introduction of chip and PIN there is no change in liability for the cardholder.
Consumers remain fully protected from the cost of card fraud and are covered under The
Banking Code. From 1 January 2005 there was a shift in liability for some types of card
fraud from banks to retailers, but this does not affect cardholders in any way.
If businesses have chip and PIN terminals in store, they are covered from the cost of card
fraud whether people enter their PIN or their signature, just so long as staff follow the on-
screen prompts and carry out the routine checks ensure cards have not already been
reported lost or stolen.
Banks will continue to be liable for the cost of card fraud committed on old-style non-
chip and PIN cards, so by accepting them no business is putting itself at risk in any way.

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