UD-42

Technical Education

Service Update Second Half 2011

Prepared by: WHIRLPOOL CONSUMER CARE

PART NO. W10446215

Forward
The following service update information is provided to make you more knowledgeable about the Whirlpool family of major appliances. Service update information is designed for the experienced service specialist. It keeps you advised of the most recent improvements and product changes, and allows you to service these products more efficiently.

WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our products by anyone other than authorized In-Home Service Professionals.

Registered trademark of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., or Maytag Properties, LLC or its related companies. MAGIC CHEF is a registered trademark of CNA International, used under license. 2011 All rights reserved.

Whirlpool Corporation, Benton Harbor, MI 49022

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Table Of Contents
Cooking Updates. ............................................................................................................................ Page 1 Maytag, KitchenAid & Whirlpool Gas Freestanding Double Oven Range. ................................ Page 1 Gas smell from upper oven during a bake cycle...................................................................... Page 1 Oven not heating but Cooktop works...................................................................................... Page 2 Lower Oven Door coming off range when being moved......................................................... Page 3 Energy Saver Mode deactivates the display to reduce energy consumption.......................... Page 4 KitchenAid Electric Freestanding Double Oven Range............................................................... Page 5 Diagnostic Mode for Cooktop Elements not Working............................................................. Page 5 Standard Clean Gas Freestanding Ranges. ................................................................................. Page 6 Surface burners will not light................................................................................................... Page 6 Whirlpool Self-Clean Gas Freestanding Ranges.......................................................................... Page 7 Self-Clean Cycle not working................................................................................................... Page 7 Control Display not functioning per Use & Care Guide Information. ....................................... Page 7 All Cooking Products with Electronic Oven Controls.................................................................. Page 8 "F9E0" error code appearing on oven control...................................................................... Page 8-9 Gas and Electric Freestanding Ranges........................................................................................ Page 9 New Passive Hinge Design ................................................................................................. Page 9-10 KitchenAid and Jenn-Air Induction Cooktop............................................................................ Page 11 Installation Over Built-in Oven............................................................................................... Page 11 All Induction Cooktops.............................................................................................................. Page 12 F47 error code flashing (Issue with line fuses or communication cables)............................. Page 12 KitchenAid and Whirlpool Microhood (MHC) Microwave....................................................... Page 13 Microwave Oven Door Difficult to Remove........................................................................... Page 13 Whirlpool Microhood (MHC) Microwave................................................................................. Page 14 F7 Error Code.................................................................................................................... Page 14-15 Jenn-Air and KitchenAid Built-In Single & Combo Microwave Oven....................................... Page 16 Microwave oven will not pop popcorn.................................................................................. Page 16 Jenn-Air and KitchenAid Freestanding Outdoor Grills............................................................. Page 17 Starting 4/11, KitchenAid will no longer be marketing and selling Freestanding Grills......... Page 17 Maytag 10 Year Limited Parts Warranty................................................................................... Page 18 Remanufactured Electronic Controls Available........................................................................ Page 19 Fabric Care Product Updates......................................................................................................... Page 21 Crosley, Maytag, and Whirlpool Top Load Washers................................................................. Page 21 Design Change/Elimination of Counter Weight..................................................................... Page 21 Maytag and Whirlpool Front Load Direct Drive Washers. ....................................................... Page 22 No Spin or Wet Clothes Complaint........................................................................................ Page 22 Amana, Estate, Crosley, Maytag, and Whirlpool Dryers.......................................................... Page 23 Drum may not ride on front panel bearing block.................................................................. Page 23 Maytag and Whirlpool Front Load Washers............................................................................. Page 24 Selector Knob Breaks............................................................................................................. Page 24 Maytag and Whirlpool Dryers. ................................................................................................. Page 25 Motor Pulley Comes Loose............................................................................................... Page 25-26 Belt Drive, Top Load Washers with Lid Strike (VMW).............................................................. Page 27 Lid Will Not Lock.................................................................................................................... Page 27 Whirlpool Gas and Electric Dryers With LCD Displays......................................................... Page 28-29 User Interface Not Responsive or Displays Error Codes................................................... Page 28-29 Classic Direct Drive Top Load Washers..................................................................................... Page 30 Splashing During Wash/Rinse Cycle....................................................................................... Page 30 VMW Belt Drive Top Load Washers.......................................................................................... Page 31 Washer squeaks/squeals during agitation or spin................................................................. Page 31

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Table Of Contents (continued)

Fabric Care Product Updates (continued)..................................................................................... Page 32 Horizon Next Generation . ........................................................................................................ Page 32 Steam Dryers Filling With Water. ........................................................................................... Page 32 Whirlpool Cabrio and Maytag Bravos Dryers........................................................................... Page 33 Beeping Before End-of-Cycle................................................................................................. Page 33 Whirlpool and Maytag Top Load HE Washers. ......................................................................... Page 34 Poor Washability.................................................................................................................... Page 34 Front Load Whirlpool Duet & Maytag Maxima LCD Washers & Dryers................................... Page 35 LCD Diagnostic Software........................................................................................................ Page 35 How do we use the LCD software to diagnose problems?.................................................... Page 35 New Whirlpool Cabrio and Maytag Bravos Dryers................................................................... Page 36 New Diagnostic Test Mode.................................................................................................... Page 36 Clean Up Updates.......................................................................................................................... Page 37 New Dishwasher - Global Wash System (GWS)........................................................................ Page 37 Global Wash System Features & Specifications..................................................................... Page 37 Skywalker Control Board. ....................................................................................................... Page 38 Skywalker Power Pin Peninsula Slots & Connector Box......................................................... Page 39 Eltek Wax Motor. ...................................................................................................................... Page 40 New Single-Piece Plastic Toe/Kick Panel. ................................................................................. Page 40 ProDry (w/Fan Assist Operation) vs. non Fan Assist Models........................................... Page 41-42 affresh Dishwasher & Disposal Cleaner................................................................................. Page 43 Door Squeaks When Opening/Closing Door............................................................................ Page 43 EZ Slide Tines May Bind. ........................................................................................................... Page 44 Techline Tips.............................................................................................................................. Page 44 New Kitchen Model Number Nomenclature............................................................................ Page 45 Refrigeration Updates. .................................................................................................................. Page 47 Broken Ice Chute Tab........................................................................................................ Page 47-50 SxS Freezer Door Consolidation............................................................................................. Page 51 KitchenAid SXS Refrigerator - Ice Cubes in Bottom of Freezer............................................... Page 51 KitchenAid & Whirlpool Measured Fill Calibration Procedure.......................................... Page 52-53 Whirlpool SXS Refrigerators Produce Too Much Ice.............................................................. Page 53 Top Mount Refrigerator Door Handles Hitting....................................................................... Page 54 Refrigerator Gasket Seal Check.............................................................................................. Page 55 Door Reversal Kit being shipped with Refrigerators.............................................................. Page 56 Crispers and Pans Difficult to Pull Out of Refrigerator........................................................... Page 57 Refrigerator Compartment Freezing...................................................................................... Page 58 Maytag and Whirlpool New EZ-Connect IceMaker Kit. .......................................................... Page 59 In-Door-Ice (IDI) Refrigerators............................................................................................... Page 60 Side by Side Refrigerators...................................................................................................... Page 61 New Drain Pump for 50# Ice Maker....................................................................................... Page 62 Service Pointer Index..................................................................................................................... Page 63 Cooking...................................................................................................................................... Page 63 Fabric Care................................................................................................................................. Page 64 Clean-Up.................................................................................................................................... Page 65 Refrigeration.............................................................................................................................. Page 66 Delivery and Installation............................................................................................................ Page 67 Training Evaluation........................................................................................................................ Page 68

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Cooking Updates
Maytag, KitchenAid & Whirlpool Gas Freestanding Double Oven Range
Gas Smell in Upper Oven Models:
Maytag
MGT8655X*-0 MGT8775X*-0 MGT8885X*-0 MET8665X*-0 MET8775X*-0 MET8885X*-0 YMET8885X*-0 YMGT8775X*-0 YMGT8885X*-0 YMET8665X*-0

KitchenAid
KGRS505X**-0 KERS505X **-0 KERS507X**-0 KDRS505XSS*-0 YKERS507X*-0

Whirlpool
GGG388LX*-0 GGG390LX*-0 GGE388LX*-0 GGE390LX*-0 YGGG390LX*-0

*All Colors

All models built before Code Date D116 (April 2011)

Concern: Gas smell from upper oven during a bake cycle. Cause: Cross-over flame on upper oven bake burner is getting too much primary air, preventing ignition, and allowing unburned gas to escape into oven. Altitude, barometric pressure, gas composition, or consistency of the cross over porting may have an effect. Solution: Close the air shutter on the upper oven bake burner to the mechanical stop creating a longer, slightly lazy flame that allows crossover for ignition. New burner orifice part # W10342662 (.055 versus .054) will also be made available to provide a better distribution of gas and air.

Loosen Adjustment Screw and close Air Shutter

These units use a glow bar for ignition.

Cooking Updates
Maytag, KitchenAid & Whirlpool Gas Freestanding Double Oven Range
Oven not heating but Cooktop works Models:

Maytag
MGT8655X*-0 MGT8775X*-0 MGT8885X*-0 *All Colors YMGT8775X*-0 YMGT8885X*-0

KitchenAid
KGRS505X**-0

Whirlpool
GGG388LX*-0 GGG390LX*-0 YGGG390LX*-0

Concern: Oven not heating but Cooktop works. Cause: Manual Gas Shut Off Lever UP in the OFF position as shown. Solution: Push lever down to turn gas supply on. This new lever manually shuts off the GAS SUPPLY for the OVENS.

This new lever manually shuts off the GAS SUPPLY for the OVENS from the regulator. Cooktop gas flow is not affected.

Cooking Updates
Maytag, KitchenAid & Whirlpool Freestanding Double Oven Range
Lower Oven Door coming off Hinges Models:
Maytag
MGT8655X*-0 MGT8775X*-0 MGT8885X*-0 MET8665X*-0 MET8775X*-0 MET8885X*-0 YMET8885X*-0 YMGT8775X*-0 YMGT8885X*-0 YMET8665X*-0

KitchenAid
KGRS505X**-0 KERS505X **-0 KERS507X**-0 KDRS505XSS*-0 YKERS507X*-0

Whirlpool
GGG388LX*-0 GGG390LX*-0 GGE388LX*-0 GGE390LX*-0 YGGG390LX*-0

*All Colors

All models built before Code Date D120 (May 2011)

Concern: Lower Oven Door coming off range when being moved. Cause: Hinge covers need to be upgraded to address hinge receiver performance. New hinge covers are currently being used in production. Solution: Replace current hinge covers with new part numbers W10410463 and W10410461.

Cooking Updates
Maytag, KitchenAid & Whirlpool Freestanding Double Oven Range
Energy Saver Mode Models:
Maytag
MGT8655X*-0 MGT8775X*-0 MGT8885X*-0 MET8665X*-0 MET8775X*-0 MET8885X*-0 YMET8885X*-0 YMGT8775X*-0 YMGT8885X*-0 YMET8665X*-0

KitchenAid
KGRS505X**-0 KERS505X **-0 KERS507X**-0 KDRS505XSS*-0 YKERS507X*-0

Whirlpool
GGG388LX*-0 GGG390LX*-0 GGE388LX*-0 GGE390LX*-0 YGGG390LX*-0

*All Colors This information is not provided in all Use and Care Guides. Energy Saver mode deactivates the display to reduce energy consumption. To Activate the Energy Saver Mode: 1. Press and hold SETTINGS for 3 seconds. Energy saver on. will appear in the upper text area. 2. The setting will be activated after 5 minutes. Any mode may be used with the range in Energy Saver by simply selecting the desired mode. To Deactivate the Energy Saver Mode: 1. Press and hold SETTINGS for 3 seconds. Energy saver off. will appear in the upper text area. 2. The clock will reappear in the display, and the range can be operated as usual.

This feature places the control into a sleep mode where the control consumes no more that 1 watt of power (verses 5 watts when the clock display is on).

Cooking Updates
KitchenAid Electric Freestanding Double Oven Range
Diagnostic Mode for Cooktop Elements not Working Models: KERS507XSS, YKERS507XSS Concern: Diagnostic procedure listed in the Tech Sheet for testing the cooktop tap touch
controls is incorrect.

Cause:

The Diagnostic mode for the cooktop is not available yet. There is a diagnostic procedure in the Tech Sheet (W10323648A), but the procedure does not work as published.

Top Burner Touch Controls

A service pointer will be issued with the correct test procedure as soon as it is available.

Cooking Updates
Standard Clean Gas Freestanding Ranges
Surface Burners not Lighting Models:
Amana
AGG222VD*0 AGR3311WD*0 AGR4422VD*0 AGR4433XD*0

Estate
TGG222VD*0 TGP305R*2 TGP305R*3 TGP305T*0 TGP305T*1 TGP310T*0 TGP310T*1

Maytag
MGR5605W*0

Roper
FGP305KW5 FGP305KW6 FGP305KW7 FGP314T*0

Whirlpool
SF110AXS*1 SF110AXS*2 SF111PXS*2 SF114PXS*1 SF114PXS*2 SF216LXS*0 SF216LXS*1 WFG110AV*0 WFG111SV*0 WFG114SV*0 WFG114SW*0 WFG231LV*0

*All Colors

TGP314T*0 Code Dates: VE040 through VE124 (October 2010 - June 2011)

Concern: Surface burners will not light. Surface igniters click, but are very slow to light burner(s). Cause: Certain burner base molds have been found to be out of specifications.

Solution: Replace burner base #98017537 or #W10243396 (see parts list), and burner caps.

Burner cap part numbers are 98017461 Cap, Burner (Black), 98017465 Cap, Burner (Grey).

Cooking Updates
Whirlpool Self-Clean Gas Freestanding Ranges
Self-Clean Cycle not working Models: WFG361LV, WFG366LV, WFG371LV, WFG374LV, WFG381LV
Code Date: R001 - present Concern: Self Clean cycle not working. Cause: Once the cleaning temperature has been reached, the electronic control requires a 12-hour delay before another self-clean cycle can be started (standard operation). Due to a software glitch on ranges built today, once a self clean cycle has been completed another self-clean cycle cannot be programmed until the range power supply is reset.

Solution: Have the customer/tech reset the power to the range for 60 seconds to reset the control board memory and provide an additional use of the self-clean cycle. This process will need to be performed after every self-clean operation. Updated controls will be available for manufacturing and field service starting August 1, 2011.
This only affects gas ranges, electric range controls do not have this same software feature

Whirlpool Self-Clean Freestanding Ranges

Control Display not functioning per Use & Care Guide Information
Concern: Control not operating as noted in the Use and Care Guide during Preheat. Cause: Use & Care states that during preheat, when START is pressed, the oven will begin preheating. Once 170F (75C) is reached, the display temperature will increase as the actual temperature of the oven increases. When the preheat temperature is reached, a tone will sound and the selected temperature will appear on the display. If when a bake cycle is selected and the oven has not cooled down below 170 from a previous cook cycle, the oven temperature readout will default to 350 and the control will only start displaying the actual oven temperature above 350 if a higher preheat temperature has been selected.

Solution: Updated controls will be available for manufacturing and field service starting July 2011.

Cooking Updates
All Cooking Products with Electronic Oven Controls
F9 E0 Error Code Concern: F9E0 error code appearing on oven control. Cause:
This code will most often indicate that the appliance is wired incorrectly at the home electrical supply, or at the hard wire connection. Production of controls with the F9 E0 error code started February 2011 on all electric low end of the model line controls.

L1 Black

Neutral White

L2 Red

Ground Green

This error code will usually occur during installation, but it could also display (at a later point in the appliance life) if a bad bake element, or any of the electrical connections within the circuit shown on the following page should malfunction, become loose, or disconnected. The highlighted circuit from L1 through the Bake and Double Line Break relays, and the bake element to the L2 side of the line is used whenever the unit is plugged in to verify a 240 volt, uninterrupted circuit. If this circuit is not operating correctly, an error code F9 E0 will appear.

Cooking Updates

Gas and Electric Freestanding Ranges

Models: See Chart on page 10
Freestanding ranges w/serial numbers starting with R (Code Date: R031 August 2010 to present), are being manufactured with a new, passive door hinge design.

The new passive design has one door hinge with a spring, and the other hinge does not. The one-spring design is engineered with enough force to balance the door properly. All current hinges will sub to a hinge kit that will require the replacement of both hinges. Please replace both Door Hinges when installing this hinge kit.

If both hinges installed in the door have springs, it will create an off balance door operation (difficult to open, will not remain open).

Cooking Updates
Hinge Kit # Model Number

AER5522VA*0 AER5522VC*0 AER5830VA*0 AER5844VA*0 AER5844VC*0 W10347463 LW P AER6011VA*0

GFE461LV*0 GFE471LV*0

IVP33800 IVP85801

MER7662W*1 MER7765W*1 MER7775W*1

RF263LXT*3 RF264LXSQ3

TES325VQ0 TES326VD0 TES355VQ0 TES356VD0

WFE361LV*0 WFE364LV*0 WFE366LV*0 WFE371LV*0 WFE374LV*0 WFE381LV*0

YGFE461LVQ0 YGFE471LVS0 YMER7651WS1 YMER7660WW1 YMER7662WS1 YMER7765WW1 YRF263LXTQ0

GFG461LV*1 GFG464LV*1 GFG471LV*1 MGR7661W*1 MGR7662W*1 MGR7665W*1

TGS325VQ1 TGS326VD1

AGR5844VD*1 AGR6011VD*1

MGR7775W*1

WFG361LV*1 WFG371LVQ1 WFG374LVS1 WFG381LVQ1

YWFE361LVS0 YWFE366LVQ0 YWFE371LVS0 YWFE381LVQ0

AER5822VAW0 W10347465 SW NP LW NP AER5822VCW0 AER5823XAW0

IER320WW0 IVE30100 IVE32300 IVE82301

RF111PXSW3 RF114PXSQ3 RF212PXSQ4

TVE30100

WFE301LVQ0 WFE321LWQ0 WFE324LWQ0

YIER320WW0 YRF115LXVQ0 YWFE301LVQ0

AER5822VAS0 W10347463 LW NP S/S AER5822VCS0 AER5823XAS0

WFE114LWS0 WFE301LVS0 WFE321LWS0 WFE324LWS0

YRF115LXVS0 YWFE301LVS0

W10368723

AER3311WAW0

FEP310VQ0

RF110AXSQ3

TEP315VQ0

MER7662WS1 MER7765WS1 MER7775WS1 W10347464 LW P S/S

RF263LXTS3

YMER7651WS1 YMER7660WS1 YMER7662WS1 YMER7765WS1

MGR7661WS1 MGR7662WS1 MGR7665WS1 MGR7775WS1

YRF263LXTS0

LW- Large Window SW- Small Window P Pyro (Self-Clean) NP Non Pyro (Standard Clean) S/S - Stainless

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Cooking Updates
KitchenAid and Jenn-Air Induction Cooktop
Installation Over Built-In Oven
Models: KICU509X, KICU569X, JIC4430X, JIC4536X IMPORTANT: For proper ventilation, a 3/16 (5 mm) vent is required under the cooktop, in the front of the cabinet, when it is installed above a built-in oven. The ventilation opening is to extend the full length of the cooktop cutout.

The New KitchenAid and Jenn-Air products launching in June 2011 are approved for installation over an oven.

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Cooking Updates
All Induction Cooktops
Models:

IKEA
ICI500X

Whirlpool
GCI3061X

KitchenAid
KICU500X KICU508X KICU568X

Jenn-Air
JIC4430X JIC4536X

Concern: F47 Error Code flashing. (Issue with line fuses or communication cables)

Engineering is not able to simulate the F47 condition in their lab. A request is being made to anyone that comes across this error code to exchange the unit and send the faulted cooktop to engineering.

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Cooking Updates
KitchenAid and Whirlpool Microhood (MHC) Microwave
Microwave Oven Door Difficult to Remove Concern: Removing oven door difficult because hinge mounting screw are stripping out. Cause:
Manufacturing is using a locking sealant on the screw that makes it difficult to remove. Hinge is welded in place, so removing it is not possible.

Solution: Use a soldering gun to heat the sealant before attempting to remove the screw.

Door Hinge Mounting Screw

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Cooking Updates
Whirlpool Microhood (MHC) Microwave
F7 Error Code Model: GMH5205XV*0

An F7 error code means that the magnetron is not operating because somewhere within the power circuit to the magnetron, there is a break in the circuit. Each of the circled components within the circuit need to be tested for proper operation. If these components test correctly, you will need to perform the following tests. The 15 step procedure below provides the voltage outputs you need to test for.
1. Unplug microwave oven or disconnect power. 2. Checked for reversed plug connection on controls or loose wiring. 3. After 40 seconds, plug in microwave oven or reconnect power.

4. If problem persists, test for 120 volts at the Printed Circuit Board Assembly (PCBA)MW relay 4903 by completing the following steps. 5. Unplug microwave oven or disconnect power. 6. Connect voltage measurement equipment. 7. Plug in microwave oven or reconnect power. If 120 volts is not available at the relay, the source of the problem is before the PCBA (thermostats, limit, door switches, fuses, etc.).

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Cooking Updates
If 120 volts is present and the MW relay 4903 does not close (send the 120 volts to the inverter boards), unplug microwave oven or disconnect power. Replace PCBA, and go to Step 14. 8. If 120 volts are supplied through the relay to the inverter: Check for 5 VDC (microwave oven off) and 2.4 VDC (microwave oven running) at connector P23-3 to P23-2 of the PCBA. If a reading of 0.15 VDC is measured, the source of the problem is either the magnetron or the inverter board. 9. Unplug microwave oven or disconnect power. 10. Test the magnetron for a short or open per the instructions in the Component Tests section of tech sheet. If magnetron tests fail, replace the magnetron. Go to Step 14. 11. Check for 1.3-3.5 VDC at the Printed Circuit Board Assembly (PCBA) connector P23-1 to P23-2 by completing the following steps: 12. Unplug microwave oven or disconnect power. 13. Plug in microwave oven or reconnect power. If voltage reading is incorrect, unplug microwave oven or disconnect power, and replace the PCBA. Go to Step 14. If 1.3-3.5 VDC is measured, unplug microwave oven or disconnect power, and replace the inverter. Go to Step 14. 14. Replace all parts and panels before operating. 15. Plug in microwave oven or reconnect power.

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Cooking Updates
Jenn-Air and KitchenAid Built-In Single & Combo Microwave Oven
Microwave oven will not pop popcorn Concern: Dedicated Microwaves and Combo Ovens not cooking popcorn properly. Solution: Service Pointer W10406260, March 2011, Microwave oven will not pop popcorn.
Field Repair Kit numbers have been released. Kit # W10394931 & W10394932 contain a control board, broil element, and instruction sheet.

NOTE: The Broil element and the control board need to be replaced, it is very important that both components in the kit are replaced when servicing this issue.

The broil elements are very similar and the differences are difficult to notice. A one inch difference between the placement of the support brace would not be evident to a service man and he might decide not to change the element. This decision will turn out to be a bad one. The new control adds time to the popcorn cycle and the element is configured differently. They must both be changed out.

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Cooking Updates
Jenn-Air and KitchenAid Freestanding Outdoor Grills
Starting April 2011, KitchenAid will NO longer be marketing and selling Freestanding Grills. For inquiries or support on KitchenAid or Jenn-Air grills listed below. Refer the consumer to: 1-877-373-2301 or www.Nexgrill.net.

KitchenAid will continue to market Built-in Grills under our current model number system. KitchenAid will continue to service and support the T-line and V-line KitchenAid Freestanding and Built-in Grills with the following model numbers:
Built-In
KBNU487VSS KBNU367VSS KBNU361VSS KBNU271VSS KBNU487TSS KBNU367TSS KBNS361TSS KBNS271TSS KBSS361TSS KBSS271TSS

Freestanding
KFRU488VSS KFRU368VSS KFRU361VSS KFRU271VSS KFRU488TSS KFRU368TSS KFRU365TSS KFRU361TSS KFRU271TSS

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Cooking Updates
Maytag 10 year Limited Parts Warranty

Appliance
Microwaves

Qualified Models
MMV5208W MMV6180W MMV6186W MET8665X MET8775X MET8885X MGT8655X MGT8775X MGT8885X MDB7600AW MDB7709AW MDB7759AW MDB7809AW MDB8050AW MDB8859AW

Component
Magnetron Oven & Cooktop Elements Burners Grates

Appliance

Qualified Models
MHWE200X MHWE250X MHWE400W MHWE450W MHWE550W MHWE950W MVWB300W MVWB450W MVWB750W MVWB850W MVWX500X MVWX550X MVWX600X MVWX700X MHW6000X MHW7000X MFX2571XE

Component

Electric Ranges

Gas Ranges

Washers

Motor Wash Basket

Dishwashers

Chopper Stainless Steel Tub Racks

Refrigerators

MFI2670XE MFI2665XE

Compressor

F.Y.I. Maytag is providing a special 10 year limited Warranty for the models and parts shown.

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Cooking Updates
Remanufactured Electronic Controls Available

CG Industries, Ltd. (CGI) will repair your control and have it returned to your attention. CGI is an Independent Appliance Control rebuilder. CGI will make every effort to rebuild your control and return it back to you within 24-48 hours of receipt. Fill out an order form similar to the one above and send payment and the control board to the address provided.

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 NOTES

20

Fabric Care Product Updates

Crosley, Maytag, and Whirlpool Top Load Washers Design Change/Elimination of Counter Weight
Initial Models:
CAW12444XW MVWX700XW1 WTW5600XW2 MVWX500XW1 MVWX700XL1 WTW5640XW2 MVWX500XL1 MVWC400XW2 WTW5700XW2 MVWX550XW1 WTW5500XW2 WTW5700XL2 MVWX600XW1 WTW5500XL2 WTW5610XW2 MVWX600XL1 WTW5550XW2 WTW4950XW2

Old Design The counter balance weight is being eliminated, see figure 1.

New Design

Figure 1 Two small tub centering springs that secure to the upper tub bosses on the right side and suspension rods have been added, see figure 2.

Figure 2 Note: A new controller with off balance detection software has been developed to compensate for the counterweight removal. The controllers look similar but are not interchangeable. Always order replacement parts by model number.

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Fabric Care Product Updates

Maytag and Whirlpool Front Load Direct Drive Washers
No Spin or Wet Clothes Complaint
Model Numbers: WFW94HEX*0 WFW95HEX*0 WFW97HEX*0 MHW6000X*0 MHW7000X*0 Serial Numbers: Prior to C053 Customer Concern: The customer may experience the washer not completing the cycle, not spinning, not draining or wet clothes at the end of the cycle. Cause: 1. Single item loads may create an off balance condition that will prevent the washer from reaching full speed spin. 2. If this is not the case, the control software may be detecting an out of balance condition. Correction: If the cause is item #2 above, Order and replace the Central Control Unit (CCU). The software has been updated to resolve these complaints.

Model Number WFW94HEX*0 WFW95HEX*0 WFW97HEX*0 MHW6000X*0 MHW7000X*0

Control Part Number W10384503 W10384504 W10384505 W10384506 W10384507

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Fabric Care Product Updates

Amana, Estate, Crosley, Maytag and Whirlpool Dryers
Drum may not ride on front panel bearing block
IV85001 CGD126SXQ0 WGD4750XQ0 Models: NGD5100TQ1 NED5100TQ1 CEDX631VQ1 7MMGP0035WQ0 WED5590VQ1 WGD5590VQ1 Serial Range: M044 - M103 Customer Concern: Drum may not ride on front panel bearing block, see figure 1. This may also damage the right hand support roller. Correction: Order replacement drum assembly and right hand support roller. Order by model number. Note: Inspect the rear bulkhead and the right hand support roller shaft for damage. Order by model part number and replace if needed. CED126SXQ0 WED4750XQ0

Figure 1

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Fabric Care Product Updates

Maytag and Whirlpool Front Load Washers
Selector Knob Breaks

Customer Concern: Selector Switch Knob Breaks. Correction: Order a new console from the attached list and install.

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Fabric Care Product Updates

Maytag and Whirlpool Dryers
Motor Pulley Comes Loose
Model Numbers Serial Number Range M035 -M105
MEDB200VQ0 MEDB400VQ0 MEDB800VQ0 MEDB850WB0 MEDB850WL0 MEDB850WQ0 MEDB850WR0 MGDB200VQ0 MGDB400VQ0 MGDB800VQ0 MGDB850WB0 MGDB850WL0 MGDB850WQ0 MGDB850WR0 WED7300XW0 WED7400XW0 WED7600XW0 WED7800XB0 WED7800XL0 WED7800XW0 WGD7300XW0 WGD7400XW0 WGD7600XW0 WGD7800XB0 WED7800XB0 WGD7800XW0 YMEDB400VQ0 YMEDB850WL0 YMEDB850WQ0 YMEDB850WR0 YWED7300XW0 YWED7400XW0 YWED7600XW0 YWED7800XL0

Customer Concern: Blower pulley comes loose from blower shaft. Cause: The pulley may not have been tightened properly. Correction:

Figure 1

1. a.) Unplug dryer or disconnect the power. Remove front panel and lint chute, see figure 1. b.) Remove the blower pulley (Figure 2), completely from the bearing shaft (if not already disengaged).

Continued on next page.

Figure 2

25

Fabric Care Product Updates

Maytag and Whirlpool Dryers
Motor Pulley Comes Loose (continued)
c.) Apply a coating of medium strength thread lock (Thread lock 242 -part # 4210460) to the entire length of threads on the blower shaft. See figure 3.

Apply thread lock

Figure 3 Install pulley and tighten. d.) Use a crescent wrench or 1 1/8 open end wrench on the pulley nut and a square drive ratchet to hold the blower wheel and tighten. See figure 4. Note: If a torque wrench is available, the torque specification is 120 in. lbs. or 10 ft. lbs. 1 1/8 Nut

1/2 Square Opening in Fan Figure 4

Install belt and check. Note: The belt should not touch the tab on the blower housing, see figure 5. e.) Install all panels and screws. f.) Plug in dryer or connect power. g.) Operate the dryer and check operation.

Figure 5

26

Fabric Care Product Updates

Belt Drive, Top Load Washers with Lid Strike (AKA VMW)
Lid Will Not Lock
Lid Will Not Lock On the top-load washers, if you receive a lid will not lock complaint, check the installation of the lid latch mechanism on the door. On some units, the lid latch was installed incorrectly on the inside of the latch bracket. The lid latch mechanism must slide over the latch bracket and secured in place. The thickness of the door latch and bracket is enough to cause problems with the locking mechanism.

Lid Latch Installed in Incorrect Position

Lid Latch Installed in Correct Position

27

Fabric Care Product Updates

Whirlpool Gas and Electric Dryers With LCD Displays
User Interface Not Responsive or Displays Error Codes
WED97HEXW0 WGD97HEXL0 YWED97HEXR0 Models: WED97HEXL0 WED97HEXR0 WGD97HEXR0 YWED97HEXW0 All Serial Numbers Customer may experience one or more of the following: The LCD display indicates the dryer is running a cycle, but the drum is not spinning. The power button will not turn off the display. Start/Pause may have no effect. The LCD displays The dryer is experiencing a problem. The display may show one of the following error codes: F6E1, F6E2, F0E0. NOTE: The dryer may have to be unplugged and plugged back in to exit this mode. Cause: The User Interface (UI) is unable to communicate to the Cycle Control Unit (CCU); although, the CCU can communicate to the UI. A good way to determine if the dryer has this particular UI issue is to check the following: After pressing power, if you open the door and the drum light turns on, the CCU is correctly detecting that the door is open and sending a command to the UI to turn on the drum light. This verifies that the UI is receiving this command from the CCU and turning on the light. It also confirms that the harness between the UI and CCU has continuity and the physical connections are good. However, if the dryer wont begin a cycle after pressing Start, its because the UI isnt sending data correctly to the CCU even though everything is physically connected in the dryer correctly. Correction: Order and Install Kit # W10383580. The kit contains a 4 pin RAST Connector (with a Resistor), a 5 pin RAST Connector (with a Resistor) and an instruction sheet. WGD97HEXW0 YWED97HEXL0

28

Fabric Care Product Updates

Whirlpool Gas and Electric Dryers With LCD Displays
User Interface Not Responsive or Displays Error Codes (continued)

P03

P12

Figure 1

Add the 4-pin connector assembly to P12. Add the 5-pin connector assembly to P03. Route the resistor assemblies through the guides as illustrated in figure 1.

Figure 2

Tape the two resistor assemblies to the back side of the User Interface using electrical tape (min 0.5 tape connected on each side). See figure 2. Run a dry cycle to verify functionality.

29

Fabric Care Product Updates

Classic Direct Drive Top Load Washers
Splashing During Wash/Rinse Cycle
Complaint: Splashing during wash/rinse cycle. Resolution: Increase load size. Wash and Rinse water levels are approximately 7. The user can adjust the Wash water level; however, the Rinse level is not user adjustable.
90 Twist Lock

Rinse Level Switch

Wash Level Switch (User Controlled)

Adjust Rinse pressure switch to increase rinse water level. 1. Unplug or disconnect power. 2. Remove control panel. 3. Remove rinse pressure switch (the switch without the shaft). Turn switch 90 to disengage from panel. 4. Using needle nose pliers, turn shaft on rinse switch CW until it clicks. This doubles the rinse level from 7 to ~14. 5. Replace all parts and panels. 6. Plug in washer or reconnect power.

30

Fabric Care Product Updates

VMW Belt Drive Top Load Washers
Washer squeaks/squeals during agitation or spin

Complaint: VMW washer squeaks/squeals during agitation and/or spin. Cause: This is not suspension related. The seals on the gear case were not lubricated properly at the factory. Resolution: 1. Drop gear case. 2. Gently pull seal back and apply grease into area under lip of seal between the spin tube and gear case (Figure 1). 3. Also, gently pull seal back and apply grease into area under lip of seal between the agitator shaft and spin tube (Figure 2). 4. Remove (wipe-off) any excess grease from outside of seals. Grease Part Number: 8182693 Retest: If noise continues, replace complete gear case.

Figure 1

Figure 2

31

Fabric Care Product Updates

Horizon Next Generation
Steam Dryers Filling With Water
WED9270XW0, 1, 2 WED9270XR0, 1, 2 WED9270XL0, 1, 2 WGD9270XW0, 1 Models: WGD9270XR0, 1 WGD9270XL0, 1 YWED9270XW0, 1, 2 YWED9270XR0, 1, 2 YWED9270XL0, 1, 2 7MWGD9270XR0, 1 7MWGD9270XL0, 1

Serial Numbers: All Whirlpool Horizon Next Generation steam dryers up to production week M124. Concern: Steam dryers are filling with water. Cause: Steam valve remains energized if steam cycle is interrupted (stopped, paused, or door is opened). This is a Control software issue. Correction: Replace the main controlorder control by model number. Until then, recommend the customer not interrupt (stop, pause, open door) any steam cycle. Once started, allow the cycle to run through until finished. If the cycle is interrupted and excessive water is found in the drum during the next cycle, unplug or disconnect power to the dryer; and then, reconnect power and use as recommended.

32

Fabric Care Product Updates

Whirlpool Cabrio and Maytag Bravos Dryers
Beeping Before End-of-Cycle
Complaint: Nuisance beeping during cycle, or before end-of-cycle, but not at end-of-cycle. This is NOT Wrinkle Shield tone related. Resolution: To stop beeping during cycle, simply turn the Damp Dry Signal to Off. Damp Dry beeps when clothes are 80% dry. This info is in the Use and Care Guide. Why Use Damp Dry: Select the Damp Dry Signal to alert you that your clothes are approximately 80% dry. This useful when you want to remove lightweight items in a mixed load to avoid over-drying or remove partially dry items that may need ironing. The Damp Dry Signal is useful when drying bed sheets/linens in a mixed load. When the signal goes off, open the door to stop the dryer, rearrange the load inside the dryer, close the door and restart the dryer to finish the drying cycle. Rearranging the load will aid in the dying process. NOTE: The Damp Dry Signal is available only with the Automatic Cycles.

Damp Dry Signal Button

33

Fabric Care Product Updates

Whirlpool and Maytag Top Load HE Washers
Poor Washability
Concern: Increased service call volume from customers concerned with cycle selection, cycle times and different sounds they are encountering with their new washer. Cause: Consumers have the expectation that this washer will act and sound like their previous machine. Because the installer is the last touch point with the consumer before they use their washer, it is important for the installer to educate consumers to ensure complete satisfaction with the new Whirlpool, and Maytag top load washers. Solution: If the consumer is available, take a few minutes to familiarize the customer with the Use and Care Guide and discuss the features of the washer with them. This will aid in setting their expectations, and eliminating service calls in the future on properly working products.

34

Fabric Care Product Updates

Front Load Whirlpool Duet & Maytag Maxima LCD Washers & Dryers
LCD DIAGNOSTIC SOFTWARE Diagnostic Home Screen

Error Diagnostic: Access Error Codes, Error History, Quick Diagnostic Test, and Clear All Errors. Component Activation: Activation and functional testing of system components and sensors. System Info: Displays model #, serial #, hardware info, and other system variables if available. Exit Diagnostics: (Not shown) Exits Service Diagnostics and returns to standby mode.

How do we use the LCD software to diagnose problems?

Quick Diagnostics: Performs a quick system level test of the washer or dryer and displays error results in a dialog box. Test stops on first error detected. Quick Diagnostics is ideal for identifying washer and dryer issues and verifying entire machine operation. Component Activation: When a component is selected from the menu, a screen appears providing component information, and if available, attributes related to the component. Component Activation is a excellent tool for isolating problems and verifying component operation. IMPORTANT: It should be common practice to use these LCD tools before and after repairs are performed.

35

Fabric Care Product Updates

New Whirlpool Cabrio and Maytag Bravos Dryers
New Diagnostic Test Mode
Concern: The service technicians are unable to access the new Cabrio and Bravos dryers using the old service diagnostic mode activation. Press/hold 2-5 seconds, release for 2-5 seconds, Press/ hold 2-5 seconds, release for 2-5 seconds, press/hold 2-5 seconds. Solution: The service diagnostic software and fault/error codes in the new Cabrio and Bravos dryers have been updated to remain consistent with other current laundry platforms. To activate the new Diagnostic Test Mode: 1. Be sure the dryer is in Standby mode (plugged-in with all indicators off). 2. Select any three buttons (except POWER) and follow the steps below, using the same buttons. Remember the buttons and the order that the buttons were pressed. Within 8 seconds, Press and Release the 1st selected button, Press and Release the 2nd selected button, Press and Release the 3rd selected button; Repeat this 3 button sequence 2 more times. 3. If the key sequence was entered successfully, all indicators on the console are illuminated for 5 seconds with 88 (Cabrio) or 888 (Bravos) showing in the estimated time remaining display. If there are no saved fault codes, all indicators on the console will momentarily turn off, and then only the seven segment display will come back on and display 88 (Cabrio) or 888 (Bravos).

Whirlpool Cabrio

Maytag Bravos

36

Clean Up Updates
New Dishwasher
Global Wash System

WDF530PAY WDF530PLY WDF730PAY WDF750SAY

WDT710PAY WDT770PAY WDT790SAY WDT790SLY WDT910SAY

2 Console Models

Fully Integrated Door (FID) Models

Start of Production: 8-8-11, Order to Ship: 9-1-11 Global Wash System Features: TurboZone Manifold Triple Filtration System Easy flip open track stops Diverter models use only 0.9 gal. of water Sound Dampener to reduce vibrations and overall sound levels Optical Water Indicator (OWI) Single piece plastic toe/kick panel with 1/4 turn fasteners Global Wash System Specifications: Electrical Supply: 120V AC, 60 Hz Water Supply Flow Rate: 120 psi maximum, 20 psi minimum Water Supply Temperature: 49 C (120 F) Water Charge (diverter models): 3.5L (0.9 gal)

37

Clean Up Updates New Dishwasher

Skywalker Control Board

Fuse Service Check: F8 = Motor Fuse F9 = Small/Triac Load Fuse Check operation of loads during Service Diagnostics Cycle. If any of the triac loads work, then F9 Fuse is OK. If all triac loads fail to work, then F9 Fuse could be open. See Resistance Check. If Wash Motor does not work, then F8 Fuse could be open. See Resistance Check. Fuse Resistance Check: 1. Unplug dishwasher or disconnect power. 2. Measure resistance of fuse F8 and/or F9. Fuses are on bottom of control board, but can be checked from top side (see Meter Check diagram). - If <3 ohms, then fuse OK. - IF >3 ohms, then fuse open. 3. If fuse is open, inspect and check resistance of all loads on fuse. If any loads are open, shorted, or have evidence of overheating or pinched wires, then replace them.

38

Clean Up Updates Skywalker Power Pin Peninsula Slots & Connector Box
Power Pin Peninsula Slots Implemented on all Skywalker controls similar to what was done on the Yoda controls. The peninsula slots open like an arc tracking fuse to stop arc tracking activity on the board instead of relying on the traditional TCO. Testing shows that the power trace or peninsula burns open very consistently and reliably when tracking occurs at the power connector, or when it originates in the power & relay circuits above/around the power connector. With the power pin on the peninsula, the peninsula burns open, and separates the incoming power pin from the rest of the PC board. The benefit of this design is that it eliminates the nuisance tripping associated with bimetals and TCOs. These peninsula slots should only open when the board has been arc tracking and burned a hole in the peninsula.

Skywalker Power Pin Peninsula Slots (P4)

Connector Box with Flame Retardant Foam Gasket W10369575

Connector Box with Flame-rated Foam Gasket (W10369575) Add connector box with foam gasket to all Skywalker and Yoda applications using the Power Pin Peninsulas. The connector box is a small cover that snaps onto the housing and connector brace of the control and covers the portion of the RAST 5 power connectors that is not already enclosed by the housing and connector brace. The connector box and flame-rated foam gasket is used to contain any superheated material from leaving the board and falling on the floor. The connector box also helps assure that the RAST 5 power connectors are fully seated. The connector box and connector brace are critical elements of the control enclosure (or more specifically its mating harness connectors); so service kits are being created for all the controls that include a spare sample of the connector brace and connector box, to make sure the originals are never lost during service and they obviously need to be reinstalled with the control is replaced.

39

Clean Up Updates
Eltek Wax Motor
Theory of Operation With the push type thermo actuators, the heat sensitive substance expands and gradually pushes the plunger out of the body (approx 60 sec). When the PTC is de-energized, the wax motor cools down and the plunger, assisted by a spring, retracts to its rest position (approximately three minutes). Service Diagnostics Wax Motor vs. SolenoidWhen the wax motor is used instead of a solenoid, it may take up to 60 seconds to actuate and up to three minutes to cool to reset vs. the immediate action of a solenoid. The time for the wax motor to actuate and reset must be considered when diagnosing component problems.

Eltek Wax Motor

New Single-Piece Plastic Toe/Kick Panel

Refer to Service Pointer W10422740 for model numbers, install and removal instructions.
Concern: The new toe/kick panel has an attachment method that is different from the old style metal panel that was secured by screws. The new toe/kick panel is fastened to the dishwasher by 2 plastic push-pin style clips that lock in place with a turn.
Lock/Unlock Fasteners

turn = Unlock

turn = Lock

40

Clean Up Updates
ProDry (w/Fan Assist Operation) vs. non Fan Assist Models
refer to Service Pointer # W10436103
Serial Range: F040 start of production Model Numbers: See table on next page

Concern: To understand the two venting designsand the possible root causes for moisture on cabinets or in between the inner and outer door panels. Overview: There are two vent designs used, fan assist and non fan assist. See figure 1 & 2. Both venting designs act similar with the exception of the dry cycle.
Wax Motor Wax Motor Seal Vent Bezel Seal

Air Inlet Vent

Vent Dampener Fan Motor Vent Tube

Vent Dampener No Fan Motor No Vent Tube

Figure 1 ProDry w/Fan Assist

Figure 2 Non Fan Assist

Fan assist models: When ProDry is selected, the vent damper closes at the start of the cycle and remains closed throughout the entire wash and rinse cycle. During the dry cycle the vent damper opens and the fan is energized during the dry portion of the cycle. When the cycle is complete and the clean indicator is on, the fan will run for an additional 60 minutes with the vent damper open; then, the vent damper will close and stay closed for an additional five hours. If ProDry is not selected, the vent damper closes at the start of the cycle and remains closed throughout the entire wash, rinse, and dry cycleand an additional six hours after the clean indicator turns on. If the cycle is paused at anytime during the wash or rinse cycle, the vent damper will open until the cycle is resumed. Once the clean indicator is on and the door is opened for 5 seconds or more, the vent will not reclose. Non fan assist models: The vent damper closes at the start of the cycle and remains closed throughout the entire wash, rinse, and dry cycleand an additional six hours after the clean indicator turns on. Once the clean indicator is on and the door is opened for 5 seconds or more, the vent damper will not reclose. Correction: If you experience moisture between the inner and outer door panels, or on cabinets around the air inlet area of the outer door panellocated near the top left side of the panel (see figure 1), verify that vent damper is closing by using the service diagnostic routine. The procedure is located in the product tech sheet. Verify that wax motor seal and vent bezel seal are not pinched or missing (see figure 2). Verify there are no leaks around the vent bezel seal allowing moisture past the bezel and into the door panel area. Verify that vent fan motor is operating by using the service diagnostic routine. The procedure is located in the product tech sheet.

41

Clean Up Updates Attention of Your Service Department TECHNICAL For Immediate Laundry Products Technical Service Pointer #: W10436103 ProDry (w/Fan Assist Operation) vs. non Fan Assist Models SERVICE Action Required: Mandatory Serial Range: F040 start of production Refrigeration Products Kitchen Release Date: July, 2011 POINTER Model Numbers: Products
KUDE60FXBL0 KUDE60FXBL1 KUDE60FXBL2 KUDE60FXPA0 KUDE60FXPA1 KUDE60FXPA2 KUDC10FXBL0 KUDC10FXBL1 KUDC10FXBL2 KUDC10FXSS0 KUDC10FXSS1 KUDC10FXSS2 KUDC10FXWH0 KUDC10FXWH1 KUDC10FXWH2 KUDC10IXBL0 KUDC10IXBL1 KUDC10IXBL2 KUDC10IXBL3 KUDC10IXSS0 KUDC10IXSS1 KUDC10IXSS2 KUDC10IXSS3 KUDC10IXWH0 KUDC10IXWH1 KUDC10IXWH2 KUDC10IXWH3 KUDE20FXBL0 KUDE20FXBL1 KUDE20FXBL2 KUDE20FXSS0 KUDE20FXSS1 KUDE20FXSS2 KUDE20FXWH0 KUDE20FXWH1 KUDE20FXWH2 KUDE20IXBL0 KUDE20IXBL1 KUDE20IXBL2 Pro Dry Model Number W10195024 KUDE60FXSS0 KUDE60HXSS0 KUDE60FXSS1 KUDE60HXSS1 KUDE60FXSS2 KUDE60HXSS2 KUDE60FXWH0 KUDE60SXSS0 KUDE60FXWH1 KUDE60SXSS1 KUDE60FXWH2 KUDE70FXPA0 Non Pro Dry Model Number W10195031 KUDE20IXSS0 KUDL15FXBL0 KUDE20IXSS1 KUDL15FXBL1 KUDE20IXSS2 KUDL15FXBL2 KUDE20IXWH0 KUDL15FXSS0 KUDE20IXWH1 KUDL15FXSS1 KUDE20IXWH2 KUDL15FXSS2 KUDE40FXBL0 KUDL15FXWH0 KUDE40FXBL1 KUDL15FXWH1 KUDE40FXBL2 KUDL15FXWH2 KUDE40FXBT0 KUDS30CXBL0 KUDE40FXBT1 KUDS30CXBL1 KUDE40FXBT2 KUDS30CXBL2 KUDE40FXPA0 KUDS30CXBL3 KUDE40FXPA1 KUDS30CXSS0 KUDE40FXPA2 KUDS30CXSS1 KUDE40FXSP0 KUDS30CXSS2 KUDE40FXSP1 KUDS30CXSS3 KUDE40FXSP2 KUDS30CXWH0 KUDE40FXSS0 KUDS30CXWH1 KUDE40FXSS1 KUDS30CXWH2 KUDE40FXSS2 KUDS30CXWH3 KUDE40FXWH0 KUDS30FXBL0 KUDE40FXWH1 KUDS30FXBL1 KUDE40FXWH2 KUDS30FXBL2 KUDE48FXBL0 KUDS30FXPA0 KUDE48FXBL1 KUDS30FXPA1 KUDE48FXSS0 KUDS30FXPA2 KUDE48FXSS1 KUDS30FXSS0 KUDE48FXWH0 KUDS30FXSS1 KUDE48FXWH1 KUDS30FXSS2 KUDE50CXSS0 KUDS30FXWH0 KUDE50CXSS1 KUDS30FXWH1 KUDE50CXSS2 KUDS30FXWH2 KUDE70FXPA1 KUDE70FXPA2 KUDE70FXSS0 KUDE70FXSS1 KUDE70FXSS2

Page 3

42

KUDS30IXBL0 KUDS30IXBL1 KUDS30IXBL2 KUDS30IXBL3 KUDS30IXBT0 KUDS30IXBT1 KUDS30IXBT2 KUDS30IXBT3 KUDS30IXSS0 KUDS30IXSS1 KUDS30IXSS2 KUDS30IXSS3 KUDS30IXWH0 KUDS30IXWH1 KUDS30IXWH2 KUDS30IXWH3 KUDS30SXBL0 KUDS30SXBL1 KUDS30SXSS0 KUDS30SXSS1 KUDS30SXWH0 KUDS30SXWH1 KUDS35FXBL0 KUDS35FXBL1 KUDS35FXBL2 KUDS35FXSS0 KUDS35FXSS1 KUDS35FXSS2 KUDS35FXWH0 KUDS35FXWH1 KUDS35FXWH2 WDF750SAYB0 WDF750SAYM0 WDF750SAYW0

Registered trademark of Whirlpool, U.S.A., KitchenAid, U.S.A., Jenn-Air, U.S.A., or Maytag Properties, LLC or its related companies. MAGIC CHEF is a registered trademark of CNA International, used under license. 2011 All rights reserved.

Clean Up Updates
affresh Dishwasher & Disposal Cleaner
refer to Training Pointer # W10388297 Concern: Phosphate-Free Dishwasher Detergents May Cause White Film. Most states have been transitioning to phosphate-free dishwasher detergents that may leave the dishwasher with odor-causing mineral build-up and white filming. Solution: Use new affresh D2 reformulated once a month along with daily use of new detergent booster (due out in 8/11) to eliminate odors and mineral build up2 tablets in the dishwasher and 1 in the disposal. New affresh has less perfume and more citric acid for cleaning hard water deposits. The new booster works as goodif not betterthen phosphates and is a environmentally safe to use.

Door Squeaks When Opening/Closing Door

refer to Installation Pointer # W10409048 Concern: Customers are complaining of squeaks when opening and closing the door. Solution: Installers did not remove the Styrofoam blocks from the rope/link pulleys. Remove and discard blocks from both sides of dishwasher. NOTE: This issue only applies to models with Stainless Steel tubs. This issue is rarely seen in the home

Repeat Procedure on Left Side

43

Clean Up Updates
EZ Slide Tines May Bind
Clips

Concern: The EZ Slide tines located on the lower rack may bind due to hard water deposits.
Clips

Solution: A drop of rinse aid on each of the clips will help lubricate the area and allow the tines to move back and forth more freely.

Lower Rack w/EZ Slide Tines

Techline Tips
DiagnosticsAlways run diagnostics and check for error codes. If an error code is present, test the suspect component(s). Replacing the control rarely resolves an error code. Repeat CallsClean Light blinking 7 times. This issue has been addressed in a Service Pointer and video on Service Matters. However, techs are still replacing controls for this issue. Refer to Service Pointer # K8178496 (Jan. 05). NOTE: the model numbers are off because we still make that code in some of the units today Leaking under the doorThis is caused by the spray arm(s) or feed-tube spraying at the door. This may be caused by a crack in the spray arm, clogged holes deflecting spray at the door, or the feed-tube not properly seated. If you have a clear dishwasher test door, this is the time to use it. Dishes are not dryingIf customer is using a rinse aid and the heater is operational, the washer is usually not the cause. Check water temperature (inside the dishwasher) for proper supply. Water temp should be ~ 120. Suggest that before starting the dishwasher, turn on the hot water faucet at the sink until the water is running hot. TURBO Dry Rinse Agent: Part #W10209291 Door not closing after replacing door gasketStainless Steel tubs only. If possible, close door and run dishwasher on high temp wash a couple of times. If door is unable to close completely, wedge door in closed position with a folded dish towel for a day or two until gasket reforms, or heat gasket with hair dryer to soften and reform gasket.

44

New Kitchen Model Number Nomenclature

Whirlpool Brand Dishwasher

1 Brand

2 Platform

3 Sub Platform / Fuel

1 = OPP A = BASE DISHWASHER MODEL C = CONVERTIBLE S = SINGLE (DRAWER) D = DOUBLE (DRAWER) P = PLUG INCLUDED (DISPOSER) X = NO PLUG INCLUDED (DISPOSER) B = 2013 D = 2014 E = 2015 F = 2016 G = 2017 H = 2018 OR DERIVATIVE B = BEST BUY C = CONTRACT H = THD K = RETAIL/KEY ACCTS L - LOWES N = NATL ACCTS S = SEARS J = 2019 A = 2012 W = WHITE 3 = LOW LINE 5 = MID LINE 7 = HIGH (GOLD) 9 = HERO (GOLD) Z = STANDARD PLASTIC TUB C = CONTINUOUS FEED (DISPOSER) S = STAINLESS TUB 0-9 0-9 P = PLASTIC TALL TUB

4 Series

5 6 Feature Feature

7 Size / Key Feature

8 Size / Key Feature / Derivative

9 Year

10 Color

DISHWASHER
STANDARD T = BISQUE/BISCUIT B = BLACK S = BLACK ON STAINLESS M = MONO STAINLESS U = SATINA STEEL
(NEW INTRODUCTION IN 2010)

W = WHR

D = DISHWASHER

F = FRONT CONTROLS

T = TRASH COMPACTOR

T = TOP CONTROLS

Q = GARBAGE DISPOSER

D = DRAWER

P = PORTABLE

I = IN-SINK

TBD

F = MONOCHROMATIC SATINA STEEL

(NEW INTRODUCTION IN 2010)

D = UNIVERSAL SILVER SPECIALITY P = PURE WHITE (CERAN) Z = BLACK ON WHITE J = BLACK ON BISQUE/BISCUIT C = PURE BISQUE/BISCUIT (CERAN) K = MONO STAINLESS W/SS CABINET L = SATINA (INTRODUCTION PRE-2010) REFRIGERATION A = MONO SATINA (INTRODUCTION PRE-2010) REFRIGERATION X = NO COLOR/PANEL READY I = WHITE WITH SILVER HANDLE O = BLACK WITH SILVER HANDLE

Clean Up Updates

45

Completely redesigned model number nomenclature to support kitchen suites and provide consistency. Common, consistent basic model structure across the Whirlpool Brand kitchen, ability to leverage model numbers to facilitate the purchase experience. Series digit provides trade and consumer with a simple way to pair product and build suites. Use the series to define specialty color placement in model line up (i.e. Biscuit/Biscuit, Universal Silver), moving from black/stainless to mono stainless as you step up the line, etc. Use to manage suite price points, VBL and feature upgrades. Common numbering system defines features important to consumers (gas/elec, stainless/plastic tub, width, etc.). Sustainable able to accommodate future drop-in models and new model lines W as standard Brand identifier; Gold defined as series 7 or 9.

 NOTES

46

Refrigeration Updates
Broken Ice Chute Tab
See Model Number List (on the following pages) The tab on the Ice Chute may break
Repair with Ice Dispenser Tab Kit (Part #8201756)

This tab may break

Do not break off this tab

Parts Included 1. Ice Door Assy 2. Torsion Spring 3. Pin - Ice Door 4. Steel Door Tab Bracket w/Tape 5. Support clip 6. Dashpot A Broken Tab installation video is available on Service Matters: RefrigIceDoorKitforBrokenTabInstallation.wmv

47

Refrigeration Updates
Broken Ice Chute Tab (continued)
Model Numbers for Broken Ice Chute Tab ASD2511WRB ASD2520WRB ASD2522VRB ASD2522WEB ASD2522WRB ASD2523WRB ASD2524VEB CS20TKXNQ CS22AEXHW CS22AFXKB CS22CFXTB CS22TKXNQ CS25AEXHW CS25AFXKQ CS25CFXTQ DDSF136DSS EC3JHAXRL EC3JHAXRL1 EC3JHAXRS EC3JHAXRS1 ED0GTKXKQ ED0GTQXKQ ED20TKXFN ED20TQXEN ED20TQXFN ED20ZKXFN ED22CQXHB ED22CQXJB ED22DKXFW ED22DQXFW ED22GWXFT ED22LFXGB ED22LFXHB ED22PEXHB ED22PKXFN ED22PQXFN ED22QFXHB ED22RFXFB ED22TQXEN ED22TQXGN ED22UEXHT ED22UQXGW ED25CEXJB ED25CQXFB ED25CQXHB ED25DQXFB ED25LFXGB ED25LFXHB ED25PEXHB ED25PQXFN ED25QFXHB ED25RFXFB ED25RQXFN ED25TEXEN ED25TQXEW ED25TQXGN ED25UEXHT ED25UQXGW ED27DQXFB ED27PEXHB ED27PQXEN ED27QFXHB ED2CHGXKQ ED2CHQXKB ED2CHQXTB ED2CHQXVB ED2DHEXWB ED2FHAXNB ED2FHAXSB ED2FHAXST ED2FHEXLQ ED2FHEXMB ED2FHEXNB ED2FHEXSB ED2FHEXTB ED2FHEXVB ED2FHGXSB ED2FTGXKQ ED2FVGXSS ED2GHEXNB ED2GHGXMB ED2GPWXKW ED2GTGXKQ ED2GTKXNQ ED2GTMXRQ ED2GTQXKQ ED2GVEXVD ED2HBEXTB ED2HHEXVB ED2HHKXTS ED2JHAXTB ED2JHEXTS ED2JHGXRB ED2KHAXVA ED2KVEXVB ED2LDEXWB ED2LHAXMB ED2LHEXTD ED2NHAXNT ED2NHEXMB ED2NHEXNB ED2NHGXMQ ED2NHGXNQ ED2NHGXRL ED2NHGXTL ED2NHGXVB ED2NTGXLQ ED2NTGXMQ ED2NTQXKQ ED2PBEXTB ED2PHAXRB ED2PHEXMB ED2PHEXNB ED2PHEXRB ED2SHAXMB ED2SHAXNB ED2SHEXMQ ED2SHEXXB ED2SHGXMQ ED2VHEXSB ED2VHEXTB ED2VHEXVB ED2VHGXMB ED2YHGXLQ ED5CHGXKQ ED5CHQXKB ED5CHQXTB ED5CHQXVB ED5DHEXWB ED5FFGXSL ED5FHAXNB ED5FHAXSA ED5FHAXVA ED5FHEXKQ ED5FHEXMB ED5FHEXNB ED5FHEXSB ED5FHEXTB ED5FHEXVB ED5FHGXKB ED5FHGXNQ ED5FHGXSB ED5FTGXKQ ED5FVAXWL ED5FVEXSS ED5FVGXSS ED5GHEXNB ED5GHGXMB ED5GTFXKQ ED5GTGXKQ ED5GTNXMQ ED5GTQXKQ ED5GVEXVD ED5HBEXTB ED5HHAXVB ED5HHEXTB ED5HHGXNL ED5HHGXTQ ED5HVAXVL ED5HVEXVB ED5JHAXML ED5JHAXTB ED5JHEXTB ED5JHGXRB ED5JHGXRL ED5JVAXTB ED5JVEXTB ED5KVEXVB ED5LDEXWB ED5LHAXMB ED5LHAXWB ED5LHEXTD ED5LHGXNB ED5LTAXVB ED5LVAXVB ED5LVAXWB ED5NHAXNB ED5NHEXMB ED5NHEXNB ED5NHGXMQ ED5NHGXNQ ED5NHGXRL ED5NHGXTL ED5NHGXVB ED5NTGXLQ ED5NTQXKQ ED5PBAXVA ED5PBEXTB ED5PHAXMB ED5PHAXRB ED5PHAXSB ED5PHEXMB ED5PHEXNL

ED22TEXHN ED2FHGXKB All Colors/All Engineering Dash Numbers

48

Refrigeration Updates
Broken Ice Chute Tab (continued)
Model Numbers for Broken Ice Chute Tab ED5PHEXRB ED5PVEXVS ED5PVEXWS ED5RHAXNB ED5RHEXMQ ED5RHEXNL ED5RHEXTL ED5RHGXMQ ED5SHAXMB ED5SHAXNB ED5SHEXB ED5SHEXKQ ED5SHEXMQ ED5SHEXXL ED5SHGXMQ ED5THAXMS ED5VBEXTB ED5VHAXVB ED5VHEXRB ED5VHEXSB ED5VHEXTB ED5VHEXVB ED5VHGXMB ED5YHEXMB ED5YHGXLQ ED7FHEXMB ED7FHGXKQ ED7FHGXKT ES2FHAXSA ES5DVAXWA ES5FHAXSA ES5LHAXSA ES5PHAXSB ES5PVAXWA GC3CHAXNB GC3JHAXTB GC3PHEXNB GC3SHAXVA GC5CHAXNB GC5SHAXVA GC5SHEXNB GC5SHGXKB GC5SHGXLB GC5THEXNB GC5THGXKB GC5THGXLB GD22DCXHB GD22DFXFB GD22DKXHW GD22DQXFW GD22SFXHS GD25BFCHB GD25DCXHS GD25DFXFB GD25DIXHB GD25DIXHW GD25DQXFW GD25FFCHB GD25SFCHS GD25YFXHW GD27DFXFB GD27DIXHB GD27DQXFW GD27YFXHW GD2LHGXKB GD2NHAXMB GD2NHGXKQ GD2NHGXKQ GD2NHGXLQ GD2SHAXKB GD2SHAXLB GD2SHAXMB GD2SHAXNB GD2SHGXKB GD2SHGXLB GD2SHKXKQ GD5FVAXVA GD5LHGXKB GD5LHGXLB GD5NHAXMB GD5NHGXKQ GD5NHGXLQ GD5PHAXLB GD5PHAXMS GD5PHAXRL GD5QHAXKQ GD5RHAXMB GD5RHAXNB GD5RHAXRB GD5RHAXSB GD5RHAXTB GD5RVAXVA GD5SHAXKB GD5SHAXLB GD5SHAXMB GD5SHAXNB GD5SHGXKB GD5SHGXLB GD5THGXKS GD5YHAXNL GD5YHAXTL GD5YHEXLS GS2KVAXVS GS2SHAXKB GS2SHAXLB GS2SHAXMB GS2SHAXNB GS2SHAXSB GS2SHEXMB GS2SHEXNB GS2SHGXKB GS2SHGXLB GS2SHKXNQ GS5DHAXVA GS5SHAXNB GS5SHAXSA GS5SHAXTB GS5SHGXKB GS5SHGXLB GS5SVAXVA GS5VHAXWA GS6QHAXKQ GS6SHANKB GS6SHANLB GS6SHAXKB GS6SHAXLB GS6SHAXMB GS6SHAXNB GS6SHEXMB GS6SHEXNB ID2GFGXRS ID2HHEXTS ID3CHEXVQ ID3CHEXWQ ID5GFGXRQ ID5HHEXTQ ID5HHEXVQ ID5HHEXWQ INQ225300 INS204300 IRQ226300 IS22AGXTQ IS25AFXRD IS25AGXRQ IS25CFXTQ KSBP23INSS KSBP25FJSS KSBP25FKSS KSBP25INBL KSBP25IVSS KSBS23INBL KSBS25FJBL KSBS25FKBL KSBS25INBL KSBS25IVBL KSCK23FVBL KSCK25FVBL KSCS22QFAL KSCS23FSBL KSCS23INBL KSCS25FJSS KSCS25FKBL KSCS25FSBL KSCS25INBL KSCS25ISWH KSCS25MSMS KSCS25MTMK KSCS25QFAL KSCS27QFAL KSFS25FJBL KSFS25FKBL KSRA22CNBL KSRA22FKBL KSRA22ILBL KSRA22KKBL KSRA22KNSS KSRA25CNBL KSRA25FKBL KSRA25ILBL KSRA25KKBL KSRA25KNSS KSRA25PNBL KSRB22FGBL KSRB22FHBL KSRB22FKBL KSRB22FNSS KSRB22FRBX KSRB22FTBX KSRB22QGSS KSRB25FGBT KSRB25FHBL KSRB25FKBL KSRB25FNSS

GC3SHEXNB GD5DHAXVA All Colors/All Engineering Dash Numbers

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Refrigeration Updates
Broken Ice Chute Tab (continued)
Model Numbers for Broken Ice Chute Tab KSRB25FRBX KSRB25FTBX KSRB25QGSS KSRB27FGBL KSRB27FHBL KSRB27QGSS KSRC25FVBL KSRD22FKBL KSRD22FTBL KSRD25FKBL KSRD27FKBT KSRE22FHBT KSRE25FHBT KSRE27FHBT KSRG22FKBL KSRG22FTBL KSRG25FKBL KSRG25FTBL KSRG25FVBL KSRG27FKBL KSRI22FNBL KSRI25FNBL KSRJ22CNBL KSRJ22IMST KSRJ25CNBL KSRJ25IMST KSRK22ILBL KSRK22XLBL KSRK25FVBL KSRK25ILBL KSRK25XLBL KSRL25FRBL KSRL25FTBL KSRP22FNBL KSRP22FSBL KSRP22FTBL KSRP22KFAL KSRP25FNBL KSRP25FTBL KSRS22KGAL KSRS22QFAL KSRS22QGAL KSRS25CHBL KSRS25CKBL KSRS25CNBL KSRS25FGAL KSRS25IHBL KSRS25IKBL KSRS25ILBL KSRS25KGAL KSRS25PNBL KSRS25QFAL KSRS25QGAL KSRS27CNBL KSRS27FGAL KSRS27IHBL KSRS27IKBL KSRS27ILBL KSRS27QFBL KSRS27QGAL KSRT25FTBT KSRT25FWBL KSRU22FKBL KSRU25CRBL KSRU25FKBL KSRU27CRBL KSRV22FVBL KSRV25FHBL KSRW22FHBL KSRW25CRSS KSRW25CSMS KSRW25FHBL KSRX22FNBL KSRX22FSBL KSRX22FTBL KSRX25FNBL KSRX25FTBL KSRX25FVBL KSRY25CRMS MCD2358WEB MSD2242VEB MSD2254VEA MSD2254VEY MSD2258KEB MSD2258KGB MSD2269KEA MSD2269KEY MSD2272VEB MSD2272WEW MSD2274VEA MSD2530WEB MSD2550VEB MSD2552VEA MSD2553WEB MSD2554VEA MSD2572VEB MSD2573VEB MSD2574VEA MSD2576VEA MSD2578VEB MSD2658KES MSD2658KGB MSD2669KEA RS20AQXFN RS20DKXFW RS20EKXEW RS22AGXTQ RS22AQXFN RS22AQXGN RS22AQXKQ RS22CFXTQ RS25AEXLQ RS25AFXMQ RS25AFXRD RS25AGXNQ RS25AQXFN RS25AQXGN RS25AQXKQ RS25CFXTQ RS25CGXTD SS22AEXHW SS22AFXKQ SS22AQXKQ SS25AEXHW SS25AFXKQ SS25AFXLQ SS25AFXMQ SS25AQXHW SS25HFXLS SS27AQXHW TS22AEXHW TS22AFXKQ TS22AGXNQ TS22AQXDW TS22AQXGN TS22CFXTQ TS25AEXHW TS25AFXHW TS25AFXKQ TS25AGXNQ TS25AGXRD TS25CFXTQ TS25CGXTD VCSF136DSS WSR25D2RYW WSR25DRRYB

KSRP25FSBL KSRX25FSBL All Colors/All Engineering Dash Numbers

50

Refrigeration Updates
SxS Freezer Door Consolidation
F.Y.I. Currently Whirlpool is undergoing a stock reduction project for Side-by-Side Freezer Doors. The program will be consolidating door designs to reduce inventories. Door kit will be constructed with many of the dispenser components not included in the kits. A Replacement Freezer Door video is available on Service Matters: RefrigReplacementFreezerDoorConsolidation.wmv

KitchenAid SXS Refrigerator Ice Cubes in Bottom of Freezer

Models: KSRJ25FX*00, KSRL25FX*00, KSD2559XEM*00
* All Colors Concern: Ice cubes fall between ice door and ice bin and collect in the bottom of the freezer section. Solution: Order a new (larger) Ice Container (Part # W10428889), and a new Ice stripper blade, (Part # W10286877), with a larger deflector plate.

NEW

OLD

Ice Container

New and Old Stripper Blade

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Refrigeration Updates
KitchenAid & Whirlpool Measured Fill Calibration Procedure
French Door/Double Door and SxS Models:
GSS30C6EY*0, GSS30C7EY*0 KFXS25RY**0, KSF26C4XY**0, KSC23C8EY**0, KSC23C9EY**0, KSC24C8EY**0, KSO24C8EY**0, KSF26C6XY**0, KSF26C7XY**0 Code Date: HR109 to HR135 (March 2011) Concern: The Smart Valve currently used in the refrigerator models listed is being phased out and replaced by a new flow washer that uses a timed fill process. Solution: It may be necessary to adjust the fill to compensate for low water pressure. A calibration video is available on Service Matters: RefrigFieldCalibrationforMeasuredFillDispenser.wmv Service Pointers that also address this Issue: W10405575 and W10405576 To Calibrate: Press SW1 and SW2 simultaneously for 3 seconds.

Release both buttons when you hear the CHIME indicator. The display will show 01 to indicate the control is in step 1 of the diagnostics routine. Toggle SW4 or SW5 to advance to Step 49.

Note: When you stop on a step, the step number will quickly illuminate and the step value continually flashes. Enter a measured fill of 8 OZ. Fill a measuring cup. If the volume is more or less than the selected amount, calibration is needed. Note: The default setting for step 49 is either 31 ml/sec ( 1.05 oz/sec) or 35 ml/sec (1.2 oz/sec). This value can be changed in whole number increments of 1 ml/sec (.03 oz). To calibrate the measured fill feature, this value needs to match the actual flow rate of the product.

Continued on next page.

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Refrigeration Updates
KitchenAid & Whirlpool Measured Fill Calibration Procedure (cont.)
Exit out of service mode and check the accuracy of the fill. Repeat the process until the measured fill is accurate. For under filling: The value in step 49 needs to be set lower. Press SW2 to decrease the number which increases the volume.

For overfilling: The value needs to be set higher. Press SW3 to increase the number which decreases the volume.

To exit Diagnostics and lock in the new setting: Press SW1 and SW2 simultaneously for 3 seconds.

Note: Always check calibration after replacing any component associated with the water dispenser system.

Whirlpool SXS Refrigerators Produce Too Much Ice

GSF26C4EX*00, GSF26C5EX*00, GSS26C4XX*00, GSS26C5XX*00, WSF26C3EX*00
Code Date: HRY01 HR040

Concern: Refrigerator continues to produce ice even though the ice bin is full. Cause: If the touch-pad is in the Lock-Out mode and the unit loses power (the Lock-Out feature is cancelled out during a power lose), once power is restored, the ice maker will constantly make ice and not shut off unless the unit is programmed back into the Lock-Out mode and then again programmed to the Unlock position. Solution: A software revision has been implemented into the control. Order a new control board (Part # W10419171).

53

Refrigeration Updates
Top Mount Refrigerator Door Handles Hitting

Handles making contactConcern: Refrigerator and Freezer door handles hit when closing the door. Solution: Remove Freezer door. Add an additional plastic washer (Part # W10428962) to the top of the center hinge. Note: A Shim Kit for Top Mount refrigerators has been developed for use with door reversal and alignment. 2 2 2 2 W10428962 Shim Kit consists of: Shims Part # 2201567 Shims Part # 2201566 Washers Part # 487576 Washers Part # 487802

Open and close freezer door to check for proper clearance.

54

Refrigeration Updates
Refrigerator Gasket Seal Check
FYI: Prior to door swing reversal or adjustment, the gasket may become pinched or compressed. Consequently, when the door swing is reversed, the door gasket may not seal properly due to the compression of the seal. Solution: If the gasket doesnt seal, use a hair dryer or heat gun to heat the gasket. Expand the gasket and reform it to its original thickness. After the gasket has been reformed into a uniform thickness, remove the heat and allow the seal to cool prior to opening and closing the door.

55

Refrigeration Updates
Maytag and Whirlpool
Door Reversal Kit being shipped with Refrigerators
Models: Whirlpool Door Reversal Kit # W10395148 WRT359SFY* WRT3L9SZY* WRT579SMY* WRT311SFY* WRT351SMY* * All Colors WRT3L1SZY* WRT571SMY* WRT5L1SMY* WRT108TFY* WRT138TFY* WRT1L1TZY* Maytag Door Reversal Kit # W10395148 M9BXXGMY* M1BXXGMY* M1BXXLZY*

FYI: A Door Reversal kit containing a badge, screws and a scraper to use when reversing the door swing on Whirlpool and Maytag refrigerators is now shipped with the unit. Kits will be attached to the Use and Care Manual.

56

Refrigeration Updates
Crispers and Pans Difficult to Pull Out of Refrigerator
Models:

WRT351SFY*0, WRT359SFY*0, WRT1L1TZY*0, WRT311SFY*0, WRT108TFY*0 WRT138TFY*0, M1TXEGMY*0

Concern: Crispers and pans do not glide smoothly when they are pulled open. Solution: Add a light coating of Silicone grease Part # 542638 to the bottom side of the outside edge of the pans.

57

Refrigeration Updates
Refrigerator Compartment Freezing
Models:
Amana A1RXNGFY*00 A9RXNGFY*00 Maytag M1TXEGMY*00 Whirlpool WRT108TFY*00 WRT138TFY*00 WRT1L1TZY*00 WRT311SFY*00 WRT351SFY*00 WRT359SFY*00 WRT3L1SZY*00 WRT3L9SZY*00

* All Colors Code Dates: VS11 VS27 (March, 2011 to July, 2011)

Concern: Foods are freezing in my refrigerator. Cause: The location and placement of the thermostatic bulb is critical. Early production of thermostat model refrigerators had the bulb mounted in the wrong position. The Thermostat must be placed directly in the EPS air channel from the Air Diffuser (located on back wall). Incorrect Positioning

Correct Positioning

58

Refrigeration Updates
Maytag and Whirlpool New EZ-Connect IceMaker Kit
M1BXXLZY*0, WRT3L9SZY*0, WRT1L1TZY*0, WRT3L1SZY*0
F.Y.I. A new EZ connect - Ice Maker kit is available for the models listed. Part number for the new kit is W10365049. (Sales # ECKMFEZ1). Models:

An Installation video is available on Service Matters: RefrigEZConnectIceMaker.wmv

59

Refrigeration Updates
In-Door-Ice (IDI) Refrigerators
The current In-Door-Ice maker module is being replaced with a new design ice maker. The new ice maker will directly replace the current model. This quality improvement includes: Open contacts to sealed switches to reduce the chance of contamination. A stronger 1-piece gear replaces the 2-piece snap together gear assembly More reliable Molex connector replaces the current Edge card connector

Current Design W10272869 Large Cube W10272870 Small Cube

New Design W10377197 Large Cube W10377153 Small Cube

60

Refrigeration Updates
Side by Side Refrigerators
Model: GC3SHAXVS03 (504 total units) Code Date: Units built between S04027119 S04027624 (October, 2010) Test model refrigerators featuring a new no-oil compressor and an inverter have been built and placed across the United States. Engineering does not want the compressor or the inverter serviced on these units. Any product requiring replacement of one or both of these components should be exchanged. All parts and products need to be returned to the manufacturer for analysis. Call the Tech Line (1-800-832-7174) for return information.

Inverter

Compressor

61

Refrigeration Updates
New Drain Pump for 50# Ice Maker

Larger pump discharge tube Drain tube going from 3/8 to ID, corrugated tube with molded end similar to dish Higher torque motor Completely encapsulated control board for moisture protection Larger reservoir (insulated) Larger check valve and relocated to reservoir inlet Ice bin to pump tube Santoprene (eliminate condensation) Increased pump flow rate by approximately 2:1 Pump mounted on same foot print as current pump for drop in on todays unit An Ice Maker Installation video is available on Service Matters: 50Lbs_IceMakerInstallation.wmv

62

Service Pointer Index

Cooking
BRAND & ID#
Whirlpool, KitchenAid 4317445A Whirlpool, KitchenAid 4317445B KitchenAid, Jenn-Air W10406260 Estate & Magic Chef W10407113

DESCRIPTION
Built-In Single and Double Ovens Oven doesnt work after Self Clean Cycle

DATE ISSUED

01/11

Built-In Single and Double Ovens Oven doesnt work after Self Clean Cycle

03/11

Single Built-In Microwave Ovens and Built-In Microwave Combination Ovens Microwave will not pop popcorn 03/11

Standing Clean Gas Freestanding Range Strange irritating noise coming from the gas oven all the time

03/11

Amana, IKEA, Maytag & Whirlpool W10412749 Built-In, Drop-In, and Slide-In Ovens PF error code and/or slow running clock KitchenAid, Jenn-Air W10406260A

04/11

Single Built-In Microwave Ovens and Built-In Microwave Combination Ovens Microwave will not pop popcorn 06/11

BRAND & ID# Whirlpool, Maytag W10393859 Whirlpool, Maytag W10407349

DESCRIPTION

Fabric Care

DATE ISSUED

Front Load Direct Drive Washers No Spin or Wet Clothes Complaint

02/11

Cabrio and Bravos 4.0 cu. ft. Dryers Motor Pulley Comes Loose

03/11

Crosley, Matyag, Whirlpool W10405379 HE Top Load Belt Drive Washers (VMW) Design Change - Elimination of Counter Weight Whirlpool, Maytag W10404630

03/11

Duet & Maxima Direct Drive, Front Load Washers Selector Knob Breaks

03/11

63

BRAND & ID# Whirlpool W10403266

DESCRIPTION Duet Front Load Direct Drive Dryers With LCD Displays User Interface Not Responsive or Displays Error Codes

DATE ISSUED

04/11

Amana, Estate, Crosley, Maytag, Whirlpool W10410553 Classic Dryer, Console-lint screen on top Drum may not ride on front panel bearing block Whirlpool, Maytag W10411107 Whirlpool W10434798

04/11

Top Load Washers Broken Lid Lock

05/11

Horizon Next Generation Steam Dryers Steam Dryers Filling With Water

06/11

Whirlpool, Maytag, Amana, Roper W10432280 All Dryers With Steam Feature Rubber Seal in W10206708 Hose Kit for Y Connector

06/11

BRAND & ID#

DESCRIPTION

Clean-Up

DATE ISSUED

KitchenAid W10398386 Tall Tub Dishwashers Revised Control for Cycle Stopping Issue Whirlpool, KitchenAid, Jenn-Air, Maytag, Amana, Roper, Admiral, Magic Chef W10388297 All Dishwashers Phosphate-Free Dishwasher Detergents May Cause White Film Amana, Crosley, Estate, Magic Chef, Maytag, Whirlpool W10402734 Tall Tub Dishwashers New Revised Control for Cycle Draining Issue Whirlpool, KitchenAid, Jenn-Air, Maytag, Amana, Roper W10422740 Undercounter Dishwasher Single PVC Toe/Kick Panel and Plastic Rentention Clips KitchenAid W10436103

02/11

03/11

03/11

07/11

Undercounter Dishwasher ProDry (with Fan Assist Operation) vs. non Fan Assist Models

07/11

64

BRAND & ID# Whirlpool, Maytag R8178825 Whirlpool R-W10375898

DESCRIPTION

Refrigeration

DATE ISSUED

26 SXS Refrigerators New Global Design Platform/Location of Water Line Connections

02/11

SXS XXL Refrigerators Water Filter Housing/Door Misaligned

02/11

Whirlpool, KitchenAid, Jenn-Air, Maytag, Amana W10365447 Bottom Mount Refrigerator Freezers w/Ice & Water Dispenser in Door Design Change-Ice door solenoid eliminated Amana, KitchenAid, Maytag, Whirlpool W10403998 25 SXS Refrigerators Adaptive Defrost Control failure may cause multiple complaints Whirlpool W10407529

03/11

03/11

Sidekick Refrigerator and Freezer Missing Screws Needed for Bracket Installation

04/11

Amana, Jenn-Air, KitchenAid, Maytag, Whirlpool W10407539 Bottom Mount Refrigerators Compressor Design Change KitchenAid W10405576 KitchenAid W10405575

04/11

French Door/Double Drawer Refrigerator Calibrating Measured Fill

04/11

SXS Refrigerators With Measured Fill Feature Measured fill volume does not match selected amount

04/11

Amana, Jenn-Air, KitchenAid, Maytag, Whirlpool W10407372 Bottom Mount Refrigerators Clogging Defrost Drain Amana, KitchenAid, Maytag, Whirlpool W10396999 22 and 25 SXS Refrigerators Packaging film residue adheres to painted surface Whirlpool W10407521 Jenn-Air, KitchenAid W10407535

04/11

04/11

20 Upright Freezers Door Gasket Drooping/Sagging

05/11

Double Drawer Under Counter Refrigerator Wire Harness Tears, Frays, or Breaks

05/11

65

BRAND & ID#

DESCRIPTION

Delivery and Installation

DATE ISSUED

Whirlpool, Maytag W10412831 Top Load Washers Increased service call volume from customers concerned with cycle selection, cycle times and the different sound they are encountering. 05/11 Whirlpool, Maytag W10419092 Top Load Washers Increased service call volume from customers concerned with cycle selection, cycle times and the different sound they are encountering. 05/11 Whirlpool, Maytag, Amana, Roper W10432291 All Dryers With Steam Feature Rubber Seal in W10206708 Hose Kit for Y Connector 06/11

66

TRAINING EVALUATION
Please use this page as a reminder to provide us with feedback on todays meeting. Complete the online evaluation form, located on the Service Matters website @: www.servicematters.com Go to Service Resources > Field Service Support > Training Evaluation Form

Instructors Name: Todays Training Date:

67