Scribd Logo
Upload

Welcome to Scribd!

  • 24 views

    Active Listening

    Uploaded by

    bradleyjtennant
    The document outlines an active listening course with the following key points: 1) The course will teach active listening skills and techniques through exercises and practice. 2) Active listening is important for effective business communication and leadership by building trust, empowering colleagues, and showing empathy. 3) The course is divided into two parts: part one focuses on listening skills and techniques, while part two examines the relationship between leadership and listening.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd

    Active Listening

    Uploaded by

    bradleyjtennant
    24 views10 pages
    The document outlines an active listening course with the following key points: 1) The course will teach active listening skills and techniques through exercises and practice. 2) Active listening is important for effective business communication and leadership by building trust, empowering colleagues, and showing empathy. 3) The course is divided into two parts: part one focuses on listening skills and techniques, while part two examines the relationship between leadership and listening.

    Original Title

    Bpo

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The document outlines an active listening course with the following key points: 1) The course will teach active listening skills and techniques through exercises and practice. 2) Active listening is important for effective business communication and leadership by building trust, empowering colleagues, and showing empathy. 3) The course is divided into two parts: part one focuses on listening skills and techniques, while part two examines the relationship between leadership and listening.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    24 views10 pages

    Active Listening

    Uploaded by

    bradleyjtennant
    The document outlines an active listening course with the following key points: 1) The course will teach active listening skills and techniques through exercises and practice. 2) Active listening is important for effective business communication and leadership by building trust, empowering colleagues, and showing empathy. 3) The course is divided into two parts: part one focuses on listening skills and techniques, while part two examines the relationship between leadership and listening.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 10

    ACTIVE LISTENING

    I like to listen. I have learned a great deal from listening carefully. Many people never listen Ernest Hemingway

    ACTIVE LISTENING
    The idea of using a coaching tool communicating effectively through Active Listening
    The importance of Active Listening in Business English Communication Studies. The relationship between effective leadership and active listening The course outline for Active Listening component

    ACTIVE LISTENING
    Why use a coaching tool approach?
    Why is Active Listening important in Business English Communication Studies? What is the relationship between Active Listening and Effective Leadership?

    ACTIVE LISTENING
    Objectives of Active Listening Component:
    Understand the skills of communication and focus on the art of Active Listening Identify and understand the techniques of effective listening Understand the benefits of improved listening skill Learn the impact of Active Listening on Leadership Practice improved listening skill and listening from different perspectives

    ACTIVE LISTENING
    Course Outline for Active Listening component.

    Part I : Focuses on Listening Skill


    Part II : Focuses on the importance of Active Listening in Leadership

    ACTIVE LISTENING
    Part I A Listening verses Hearing Levels of Listening B What is Active Listening? Body Language Tone of voice Words used Techniques for Active Listening Listening Empathetically Practice! Practice! Practice!

    C D E

    ACTIVE LISTENING
    Part II
    F The Relationship between Leadership and Listening.

    G The Barriers of a Leader to Effective Listening


    H The importance of Listening from Different Perspectives I More Practice!

    ACTIVE LISTENING
    So why must corporate leaders and executives listen well?
    To build trust and rapport with colleagues, workers, teammates etc. To be able to empower them to be more positive in carrying out their work and eventually take them to the next level To support their efforts to address their day to day challenges in their organizations To show that they care and caring is the essence of empathy. To make sure the people they are dealing with feel heard and can retain their uniqueness. To make people feel important!

    ACTIVE LISTENING

    ACTIVE LISTENING

    You might also like