Privacy Policy
Jitbit values the privacy of those who visit the Jitbit.com website and uses it's hosted services (Jitbit Helpdesk and others). If you are our customer, you will be notified about any major changes we make to the privacy policy.
Types of information we collect
We collect the email addresses of those who communicate with us via email and information voluntarily provided by them. It may include your name, company name, address and telephone number. We may use it to contact you when necessary.
We DO NOT store any information about your credit cards and billing addresses, all payments, including recurring subscriptions, are handled by our payment provider (Fastspring). In case you have any questions, refer to their privacy policy.
We collect anonymous information about the pages you access on our website and on any of our services. This is done in good faith and we use this information exclusively to improve the quality of our services. The information is NOT personally-identifiable.
We collect and store any information you or your customers provide using our hosted services (like tickets submitted to the helpdesk), storing this type of information is required for correct functioning of the services. We may access this information, but only with your permission (for example, when we need it to fix a bug). We can also run anonymous analysis to get the usage statistics to increase the quality of our services.
We will never sell or share your information with other companies or officials. All our products are compliant with US and EU privacy laws.
Security and storage
Your privacy and privacy of your clients is our top priority and we will take any reasonable measures to protect it. Our servers are hosted at the industry standard Amazon data center in North Virginia. We monitor the servers 24/7 to prevent attacks or downtimes. All information is being backed up to secure servers daily.
We use SSL, which makes all connections and data transfers between your browser (or any other client) and our services encrypted.
You retain all rights of ownership to the data you have stored on Jitbit Services and we will not share it with any third-parties or use this data to contact your clients.
Questions
If you have any questions regarding our privacy policy, please contact our support.
Third-party vendors
We rely on third-party services to host our servers, process payments and other things. Here is the full list:
| Vendor | Description | Privacy policy |
|---|---|---|
| Amazon Web Services (AWS) | Host all our servers, software and databases | AWS Privacy Policy |
| Github | Host our code repositories and internal issue tracking, no customer data | Github Privacy Policy |
| GMail | If you decide to connect your GMail mailbox to the helpdesk app, we will pull emails as support tickets | Google Privacy Policy |
| FastSpring | Payment processing | FastSpring Privacy Policy |
Latest from
New Design is out of beta, Old UI is no longer maintained
We're excited to announce that the open beta of our new design is finished!
While you can still use the old design if you'd like, we won’t be fixing any
minor bugs or adding new features to it. Going forward, the new UI will be the
only version we actively support.
Jitbit Helpdesk: A New Look on the Horizon (Whether We Like It or Not)
We're thrilled (read: mildly terrified) to announce that a full UI redesign for Jitbit Helpdesk is finally in the works. This refresh aims to bring a more contemporary look to our platform while maintaining the efficiency and ease of use that has been our hallmark.
Google OAuth Support for Gmail Mailboxes in Jitbit Helpdesk
Jitbit Helpdesk has started rolling out support for Google OAuth in our SaaS version specifically for connecting Gmail mailboxes. This is an important update that aligns with Google's ongoing efforts to enhance security by phasing out login/password authentication for IMAP and SMTP in favor of OAuth.
New Design is out of beta, Old UI is no longer maintained
We're excited to announce that the open beta of our new design is finished! While you can still use the old design if you'd like, we won’t be fixing any minor bugs or adding new features to it. Going forward, the new UI will be the only version we actively support.
Jitbit Helpdesk: A New Look on the Horizon (Whether We Like It or Not)
We're thrilled (read: mildly terrified) to announce that a full UI redesign for Jitbit Helpdesk is finally in the works. This refresh aims to bring a more contemporary look to our platform while maintaining the efficiency and ease of use that has been our hallmark.
Google OAuth Support for Gmail Mailboxes in Jitbit Helpdesk
Jitbit Helpdesk has started rolling out support for Google OAuth in our SaaS version specifically for connecting Gmail mailboxes. This is an important update that aligns with Google's ongoing efforts to enhance security by phasing out login/password authentication for IMAP and SMTP in favor of OAuth.