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“Our work, our relationships, and our lives succeed or fail one conversation at a time. While no single conversation is guaranteed to transform a company, a relationship, or a life, any single conversation can. Speak and listen as if this is the most important conversation you will ever have with this person. It could be. Participate as if it matters. It does.”
― Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
― Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“The only person I can count on is myself. It's up to me to create the life I want. I can't blame my parents or Scott or anyone else for the way things are.”
― So Much Closer
― So Much Closer
“Joseph Pine wrote that today's economy is an "experience economy", meaning that customers want more than a good product or service; they want to enjoy the experience of using a product or service, which begins with their first interaction with a company. So if, in spite of all your customer-service training and "customer-facing" procedures, policies, and scripts, customers aren't feeling the love, you're in trouble. Love? Yes.”
― Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
― Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
“You get what you tolerate.”
― Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
― Fierce Conversations: Achieving Success at Work and in Life One Conversation at a Time
“The world is changing. No matter what any of us is shopping for, we can find good products, good services, good solutions. We want to enjoy the experience of using those products, those services. This firm doesn't have a lock on brilliance. Your prospective clients can find that elsewhere. They want to enjoy the experience of implementing a brilliant solution in collegial and congenial partnership with teh people who brought it to them.”
― Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
― Fierce Leadership: A Bold Alternative to the Worst "Best" Practices of Business Today
Moyetpage’s 2024 Year in Books
Take a look at Moyetpage’s Year in Books, including some fun facts about their reading.
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