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    Interfacing and Adopting ITIL and COBIT
    Interfacing and Adopting ITIL and COBIT
    Interfacing and Adopting ITIL and COBIT
    Ebook150 pages1 hour

    Interfacing and Adopting ITIL and COBIT

    By Gary Hardy

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    About this ebook

    IT is operationally critical and strategic to an enterprise's success. Implementing best professional management practices should be a management imperative. ITIL and COBIT are two of the most widely adopted frameworks for supporting IT governance and management improvement initiatives. When used together as complementary tools they can provide an even more powerful solution to your organization's service management and governance needs.

    Key features:

    Highlights how every enterprise needs to tailor these practices to suit their individual requirements and overcome common obstacles ensuring that any improvement initiative is driven by business priorities and requirements

    If you are already using ITIL or COBIT, it will show you how to effectively adopt and utilize these two best practices as complementary tools, resulting in improved IT service capability that is aligned with business and governance requirements

    If you are new to ITIL or COBIT, it will provide a useful overview of the advantages of both practices and how and why they can be used together

    Following the guidance in this publication, you will learn how to realize the value from your IT investments and services, enabling you to achieve cost effective IT solutions, as well as better governance and management of IT services.

    LanguageEnglish
    PublisherTSO
    Release dateJan 11, 2016
    ISBN9780113315123
    Interfacing and Adopting ITIL and COBIT

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      Book preview

      Interfacing and Adopting ITIL and COBIT - Gary Hardy

      Interfacing and Adopting ITIL® and COBIT®

      London: TSO

      Published by TSO (The Stationery Office), part of Williams Lea and available from:

      Online

      www.tsoshop.co.uk

      Mail, Telephone, Fax & E-mail

      TSO

      PO Box 29, Norwich, NR3 1GN

      Telephone orders/General enquiries: 0333 202 5070

      Fax orders: 0333 202 5080

      E-mail: [email protected]

      Textphone: 0333 202 5077

      TSO@Blackwell and other Accredited Agents

      © The Stationery Office 2015

      All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise without the permission of the publisher.

      Copyright in the typographical arrangement and design is vested in The Stationery Office Limited. Applications for reproduction should be made in writing to The Stationery Office Limited, St Crispins, Duke Street, Norwich, NR3 1PD.

      Applications for reproduction should be made in writing to The Stationery Office Limited, St Crispins, Duke Street, Norwich NR3 1PD.

      The information contained in this publication is believed to be correct at the time of manufacture. Whilst care has been taken to ensure that the information is accurate, the publisher can accept no responsibility for any errors or omissions or for changes to the details given.

      This product includes COBIT 5® ©2012 ISACA® used by permission of ISACA®. All rights reserved

      The AXELOS swirl logo is a trade mark of AXELOS Limited

      The AXELOS logo is a trade mark of AXELOS Limited

      The Best Management Practice Official Publisher logo is a trade mark of AXELOS Limited

      PRINCE2® is a registered trade mark of AXELOS Limited

      MoP® is a registered trade mark of AXELOS Limited

      ITIL® is a registered trade mark of AXELOS Limited

      M_o_R® is a registered trade mark of AXELOS Limited

      COBIT 5® is a registered trademark of ISACA®

      A CIP catalogue record for this book is available from the British Library

      A Library of Congress CIP catalogue record has been applied for.

      First published 2015

      ISBN   9780113314522

      Printed in the United Kingdom for The Stationery Office

      Material is FSC certified. Sourced from responsible sources.

      Contents

      List of figures and tables

      Acknowledgements

      1Introduction

      1.1Today’s business view of IT

      1.2The benefits of ITIL® and COBIT®

      1.3Objectives of this guide

      2ITIL and COBIT

      2.1Introduction to COBIT

      2.2COBIT 5 overview

      2.3COBIT 5 process model

      2.4COBIT 5 implementation

      2.5Introduction to ITIL

      2.6ITIL Service Strategy

      2.7ITIL Service Design

      2.8ITIL Service Transition

      2.9ITIL Service Operation

      2.10ITIL Continual Service Improvement

      3Governance and management of IT services

      3.1Business context – value

      3.2IT risk

      3.3Information is a key resource for all enterprises

      3.4Key drivers affecting service management

      3.5Governance and management activities related to IT services

      4Practical applications for using ITIL and COBIT together

      4.1Objective 1 – Delivering value from an IT service

      4.2Objective 2 – Aligning IT services with enterprise objectives and risks

      4.3Objective 3 – Developing IT solutions and services to align with desired business outcomes

      4.4Objective 4 – Aligning IT service level agreements with business objectives

      4.5Objective 5 – Ensuring IT services are defined and delivered securely

      4.6Objective 6 – Managing enterprise and IT service supplier relationships

      4.7Objective 7 – Optimizing the portfolio of IT services and the service catalogue to deliver benefits and optimize costs

      5Achieving required service capability and monitoring performance

      5.1The importance of assessing capability

      5.2Driving a positive improvement culture

      5.3How to assess capability

      5.4Driving improvement

      5.5Monitoring performance

      6Conclusions

      Bibliography and further reading

      Appendix A: COBIT and ITIL mapping

      Appendix B: Examples of mappings based on enterprise goals

      List of figures and tables

      FIGURES

      Figure 2.1Meeting stakeholder needs

      Figure 2.2Processes for governance of enterprise IT

      Figure 2.3Seven phases of the implementation lifecycle

      Figure 2.4The ITIL service lifecycle

      Figure 4.1COBIT value creation

      Figure 4.2The overall value chain

      Figure 5.1Ensuring strategic alignment

      Figure 5.2Continual service improvement approach

      TABLES

      Table 3.1The objectives of effective governance and management of IT services

      Table 4.1COBIT 5 enterprise goals

      Table 4.2COBIT 5 IT-related goals

      Table 4.3COBIT 5 processes mapped to ITIL guidance for aligning objectives

      Table 4.4COBIT 5 processes mapped to ITIL guidance for designing and developing solutions and services 40

      Table 4.5COBIT 5 processes mapped to ITIL guidance for aligning IT service level agreements with business objectives 42

      Table 4.6COBIT 5 processes mapped to ITIL guidance for ensuring IT services are defined and delivered securely 44

      Table 4.7COBIT 5 processes mapped to ITIL guidance for managing enterprise and IT service supplier relationships 45

      Table 4.8COBIT 5 processes mapped to ITIL guidance for optimizing the portfolio of IT services and the service catalogue to deliver benefits and optimize costs

      Table 5.1IT service management maturity paths

      Table A.1COBIT 5 enterprise goals mapped to IT-related goals

      Table A.2IT-related goals mapped to IT processes

      Table A.3Risk scenarios mapped to IT processes

      Table A.4COBIT 5 IT-related processes mapped to ITIL 2011 guidance

      Table B.1Cascade example – top 10 COBIT 5 processes based on the enterprise goal of customer-oriented service culture

      Table B.2Cascade example – top 10 COBIT 5 processes based on the enterprise goal of business service continuity and availability

      Table B.3Cascade example – top 10 COBIT 5 processes based on the enterprise goal of optimization of service delivery costs

      Acknowledgements

      AUTHOR

      Gary Hardy, IT Winners

      REVIEWERS

      We would like to thank those who participated in the quality assurance of this publication, generously donating their time to reviewing this title, including:

      1Introduction

      1.1TODAY’S BUSINESS VIEW OF IT

      For many years, IT has been an enabler for enterprise success and a strategic tool for increasing competitive advantage. Now IT has become pervasive in all aspects of business activity, public service and personal communications. IT services are embedded in business processes and have become an integral part of enterprise operations. With the expansion of the internet providing high-capacity and low-cost mobile communications, IT is no longer confined to the IT function or just within the enterprise – it can be utilized anywhere at any time by anybody.

      Successful enterprises apply effective governance and management practices to ensure that objectives are achieved and risks are minimized. They recognize that strategic planning and execution must be driven and

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