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Micah Solomon
Micah Solomon is one of the world’s leading authorities on customer service, company culture, and the customer experience. He’s a bestselling author, customer service consultant, a...view moreMicah Solomon is one of the world’s leading authorities on customer service, company culture, and the customer experience. He’s a bestselling author, customer service consultant, and popular keynote speaker. Additionally, he’s a frequent contributor to Forbes and has been featured in The Washington Post, The New York Times, Harvard Business Review, as well as on ABC and CBS.
Solomon is a business leader and entrepreneur, and he was an early investor in the technology behind Apple’s Siri. His broad expertise includes the hospitality industry, healthcare (patient experience), AI (artificial intelligence), retail, automotive, manufacturing, technology, banking, finance, nonprofit, and government.view less
Books by Micah Solomon
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience Rating: 0 out of 5 stars0 ratingsThe Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets Rating: 5 out of 5 stars5/5Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever Rating: 0 out of 5 stars0 ratings
Audiobooks by Micah Solomon
Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization Rating: 4 out of 5 stars4/5Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever Rating: 0 out of 5 stars0 ratings