The magic formula that successful businesses have discovered is to treat customers like guests and employees like people.
Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first.
Community. A friend started a real estate brokerage a few years ago. By the time she'd added her second employee, she was a pillar of her 35,000-person community. No rule says that only the local banker or car dealer can organize the program to raise supplemental funds for the public library or send the high school band on a well-earned special trip. Participating in community affairs, with time more than dollars, is good business from day one. It gets your name around, adds to your distinctiveness, and, best of all, makes you an attractive employer (which is the key to sustained success).
The common wisdom is that ... managers have to learn to motivate people. Nonsense. Employees bring their own motivation.
Have you thanked a front-line employee for carrying around a great attitude ... today?
Creating in all employees the awareness that their best efforts are essential and that they will share in the rewards of the company's success.
Follow AzQuotes on Facebook, Twitter and Google+. Every day we present the best quotes! Improve yourself, find your inspiration, share with friends
or simply: