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research report on diversity

Advanced professional communication Research assignment Submitted by: Surya John Submitted on: 22/ 11/1014 Submitted to: Professor Sam Roodi Diversity is a broad concept, which mainly encompasses acceptance and respect. In other words, diversity understands each other’s unique traits or characteristics. Characteristics can be age, sex, ethnicity, nationality and physical abilities. As a part of the educational requirement, I interviewed Ms. Anu Nikita James, to understand her concept of diversity. Ms. Anu works as an assistant counsellor at Fanshawe College. The interview was conducted on the 13 November and the location was her office. In this paper, I intend to include the main concepts discussed during the interview and MS Anu’s views about diversity. First of all, her response to the question what makes us diverse in nature was interesting. She believes that people around the globe follow different customs, traditions moral values and believes, which makes him unique from others. In addition, she thinks that physical traits also play a significant role in diversity. For instance, colour of the skin, body features such as weight and height. Secondly, she shared her approaches towards different people in her workplace. She said that she works with diverse people during her work. According to her, it is simple and easy to work with different personalities if one understands the concept of individual difference. She says that this is the secret of her success in a workplace. During her everyday work, she consults a lot of people from different nationalities and diverse culture. Ms. Anu counsels her clients by focusing on their needs rather than their ethnicity or background. Interacting with diverse people also helped her to understand about different cultures and this in turn helped her to overcome the barriers of individual difference. Finally, I asked her how to incorporate diverse people in our lives. The response was interesting. According to her, the best way to incorporate diverse people to one’s life is to learn different culture. She says that learning is a broad concept. It is possible to learn diverse culture by interacting with them different people by communicating with them, reading books and articles, which emphasis other cultures. In addition, travelling is another effective way to learn about others. This understanding ultimately helps a person to accept the concept of individual different. This in turn helps a person to respect others irrespective of their back ground. In her personal life, she read a lot of books and watched different shows, which portrays others cultures. As a preparation for an interview, I short listed the names of the people, who interact with diverse people in their work environment and whom I can approach easily. This helped me to choose the correct person for the interview. I felt that Ms. Anu would be a right choice as she interacts and council a lot of people every day as a part of her duty. I approached Ms. Anu with a consent form provided by my course facilitator Mr. Sam Roodi and she accepted it. She provided me an appointment. During the interview she was very co-operative and enthusiastic. She encouraged me to ask questions and responded very well to each questions. From the interview sessions, I learned that the best way to incorporate diverse people in one’s life is to accept individual difference. In other words, as one respect their culture, others culture also should be respected. Another important lesson I learned during the session was the different ways, which MS. Anu used in order to incorporate diverse culture in her life. I did not know that reading and watching were effective ways to learn about new culture. The most interesting part of the interview was to conduct the interview. As we were both known to each other, she was a bit nervous to give me the interview. But later on, the session was interesting and enthusiastic. She provided me with adequate and reliable information. The difficult part of the interview was conducting interview and taking notes simultaneously. I found it difficult to do both at the same time. Even though, I thought of just listening without taking notes, I was afraid to do that. But Ms. Anu was very co-operative. She patiently explained each concept and in certain times she repeated the answers. . The communication skills I practised was reading and speaking. I read diversity related article and practiced the questions before the interview. The interview would have been more important, if I had enough interviewing skills. In certain times, I failed to keep the conversation on track. As a result of this, the interview was bi long than planned. In addition, I need to focus on my communication skills such as speaking and writing. If I could take notes while interviewing, unnecessary delays would have been avoided. To conclude, diversity is accepting and respecting individual difference. Incorporating diversity plays a crucial role in a workplace. The interview helped me to learn more about the concept of diversity and how people include this in their daily life.