Refund policy

U.S. Returns

Shopping outside the US, and have some questions? Click here for some answers.

What is your online return policy?

For online orders in the U.S., We accept stuff in new condition with original tags attached for a full refund. Shipping costs will not be refunded.

You have 30 days from when you receive your order to send back your return. Your refund will be credited to the original form of payment used to make the purchase.
Please note that all apothecary, underwear, pierced jewelry, customized or personalized items, and items marked 'Final Sale are non-returnable, unless they arrive damaged or defective. We do not accept returns if there is significant damage to the shoe box or if the shoe box has been used as the shipping box.

VAST monitors returns to identify potential misuse or abuse of our return policies.
We reserve the right to refuse service to anyone.

How do I return or exchange an order from within the U.S.?

Please reach out to Customer Love so that we can assist you.
Quick tip: If you're returning an order, you have the option for Instant VAST Credit.

How do I return an order from outside the U.S.?

For more information on returns from outside the U.S., click here.

What if my return is late?

All returns should be in new, unworn condition with the tags still attached. After 30 days from when you receive your order, items are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.

Can I return Final Sale items? What if it was a gift?

Final Sale items cannot be returned. No exceptions will be made for sizing, fit, or fabric issues. We understand that buying Final Sale items can be tricky, so if you have any questions about the style, please reach out to Customer Love before placing your order.
Sorry, but items purchased as a gift are still applicable to our 'Final Sale' policy and cannot be returned
This return policy is in addition to, and does not affect, the separate legal right of withdrawal which is available only to EEA Consumers in some circumstances. Please reach out to Customer Love if you have additional questions or need help completing a return.

Can I exchange an item from my order?

You can! If you want to swap an item for a new size or color, you can create an exchange. Customized items are not eligible for exchange. Make sure to send back your return within 30 days of receiving your order to avoid being charged and/or to receive your refund.

Please reach out to Customer Love so that we can assist you.

What is instant VAST Credit?

If you want to make another purchase and don't want to wait for your return to be processed, you can select instant VAST Credit when you request a return.

All orders purchased with Instant VAST Credit are only eligible for return for store credit. Make sure to send back your return within 30 days of receiving your order to avoid being
charged and/or to receive your refund.

When will I get my refund?

Once we receive your return, please allow 3-4 business days for your return to be
processed at our factory and then 5-10 business days for your bank to post the refund to your account. Your refund can only be credited back to the original form of payment. We'll send you an email when our team has processed your refund so you know it's on the way.