This study explored the reasons behind monthly changes in expenditure allocation in bottom of the... more This study explored the reasons behind monthly changes in expenditure allocation in bottom of the pyramid (BoP) consumer households. To date, no research has explored the specific dynamics driving monthly modification of consumer expenditure in this segment. The qualitative data were collected through a panel of interviews conducted with 80 BoP households in four South African provinces over a period of four monthly waves. The research yielded a set of eight clear themes that describe monthly expenditure modifications. These themes included: trading groceries for entertainment or eating out; seasonal effects; recovery after income shocks; inter-month budgetary trade-offs; once off expense with ripple effect; business-home expense trade-off and informal savings effects. The range of behaviours were mainly driven by financial constraints and the pressure of scarcity. The study findings further our understanding of BoP consumer behaviour in a South African context.
The use of personally owned devices among learners has remained a contentious issue in schools ac... more The use of personally owned devices among learners has remained a contentious issue in schools across the globe. While several studies have been devoted to explaining the importance of such initiatives, the debate has continued to rage on, with most school authorities imposing a blanket ban on the use of these devices within their premises. In this study, we seek to contribute by examining in-service teachers’ perceptions of the use of personally owned devices in schools within the global south context. The qualitative study explores teachers’ understanding of the usefulness of technology and associated devices such as smartphones in the classroom. The Unified Theory of Use and Acceptance of Technology (UTUAT) was used to draw up a conceptual framework. Purposive sampling was employed to select in-service secondary school teachers who had at some time previously enrolled in an introduction to information technology course at a tertiary institution. Constant comparison analysis and t...
This paper evaluates factors contributing to misalignment of the South African National Cybersecu... more This paper evaluates factors contributing to misalignment of the South African National Cybersecurity Framework (SA-NCPF) and suggest better ways to align the national policy framework to national, regional and global cyberlaws. The SA-NCPF is designed to mitigate, address and provide the regulatory guidelines relating to escalating cybercrimes, however, the complexity and interplays of factors contributing to misalignment make it difficult to achieve and measure alignment of national cyberlaws. The SA-NCPF recognises the complexities, inconsistencies, fragmentation and poor coordination of e-legislation, thus, it is imperative to recommend the removal of hindrances. By reviewing various literature, we were able to discuss and integrate a number of theoretical works that explain inconsistencies/misalignments in law. We synthesised literature to produce an integrated theoretical framework, which is a major innovation of this study. The integrated theoretical framework provides a broa...
African Journal of Hospitality, Tourism and Leisure, 2020
Tourism is essential to Africa’s economic growth, yet it is constrained by the limitations of the... more Tourism is essential to Africa’s economic growth, yet it is constrained by the limitations of the airline industry. The African airline industry faces challenges which inhibit its ability to provide the level of air transport connectivity demanded to fully realise the potential of tourism, into and within, Africa. This study proposes a synoptic model which will enable the impact of the African airline industry’s challenges to be assessed in terms of their effect on the tourism industry. This then lays the groundwork for a remediation strategy. In this qualitative study, data was collected through C-Suite face-to-face interviews with purposively selected senior managers in the airline industry. The study revealed the key challenges facing the African airline industry and proposed a conceptual model to enable informed decisions for improving airline connectivity. The major contribution of the study is the development of a proposed African Air connectivity Model which quantifies a conn...
Background: This study analysed entrepreneurial dynamics, activities and challenges confronting s... more Background: This study analysed entrepreneurial dynamics, activities and challenges confronting small agricultural businesses in the Mopani District Municipality in Limpopo, South Africa. Mopani is a rural district municipality and home to 1,2 million people of whom 77% live below the poverty line. Agriculture is a major income-generating sector for many disadvantaged communities in rural areas of South Africa, and it plays a significant role in the economy. Objectives: The objectives of the study were to investigate the operational practices that contribute to the success/failure of emerging agricultural small enterprise owners in their agricultural activities within Mopani District – a district with large numbers of highly competitive and commercial farmers. In addition, the study suggested interventions that could help smallholder farmers to sustain their income-generating businesses.Method: A qualitative research method was adopted to gain insights from 30 small agricultural bus...
Knowledge management (KM) has been cited as a strategic asset and a source of competitive advanta... more Knowledge management (KM) has been cited as a strategic asset and a source of competitive advantage for organisations. While the issues of KM have been widely discussed by many researchers, there is a paucity of studies pertaining to the role of KM in enhancing organisational performance, especially in the banking sector. The focus of this research was to investigate the role of KM in enhancing organisational performance in selected banks of South Africa. The objective was to find out how knowledge was identified, captured, organised and retained in order to enhance performance of the banks. There is uncertainty about whether the use of KM could partly solve the banks" approaches to improving their quality of service to their communities in the modern information environment. Though KM has been implemented in commercial and business environments towards operational advantages and financial gains, KM survival principles and tools might help South African banks improve performance and fulfil their mandate. Knowledge, when properly managed, can significantly enhance an organisation"s performance. The research design that was used in this study was an embedded case study design. Quantitative data were collected from a sample of middle level managers with the aid of a survey whilst interviews and document analysis were used to collect qualitative data. The findings of this study indicated that KM concepts were not universally understood at selected banks. The findings showed that collaboration between banks and the communities in creating a meaningful and relevant knowledge environment was essential for the survival of organisations. The banking industry practices were not deliberately based on KM but the study established that they were amenable to KM practices. The recommendation was to perform a knowledge inventory which could help develop appropriate institution-wide policies and practices for proper and well-organised methods of integrating work processes, collaborating and sharing (including the efficient use of knowledge technology platforms), and developing an enabling institutional culture.
South African Journal of Information Management, Jun 23, 2015
This article has been republished with a correction under the 'How to cite this article' section.... more This article has been republished with a correction under the 'How to cite this article' section. The publisher apologises for omitting the first author details.
This study explores information systems security implications posed by Bring Your Own Device conc... more This study explores information systems security implications posed by Bring Your Own Device concept in financial services firms. Thus, the findings and recommendations from this study will help financial services and other organisations to be cognisant of the importance of BYOD policy formulation. The use of BYOD has become prevalent in the workplace due to the increased dependence on the Internet and advancements in technologies. It is beneficial to the organisation in that employees buy, use and insure their own devices, thus, the organisation does not bear these costs. However, there is a huge cost to the company if the use and connection of BYODs to the company’s Information Technology infrastructure is not regulated and monitored. BYODs expose information and information systems assets to threat actors. Financial institutions handle very sensitive information, making them a target for data breach and the adoption of BYODs more hazardous. A qualitative research method was condu...
Background: The novel Coronavirus Disease-2019 (COVID-19) pandemic, a deadly contagious disease h... more Background: The novel Coronavirus Disease-2019 (COVID-19) pandemic, a deadly contagious disease has left the global village in disarray, driving people and firms, especially healthcare service providers to rely heavily on information communication technologies (ICTs) for administering telemedicine through digital tools. This study contributes to knowledge and information sharing and debates on cybersecurity. Objective: The objective was to analyse the impact of cybercrimes on the global economy at a time when the whole world is focused on fighting and minimising the spread of COVID-19. The study also analysed common cybersecurity threats, attacks and information systems security vulnerabilities during the period of the pandemic. Method: The study adopted a systematic literature review from December 2019 to June 2020. There are global research studies on cybersecurity issues brought about by the coronavirus pandemic, and therefore, literature survey was not limited to any geographic area. A mixed method research was adopted in this study. Results: The study revealed that there is an exponential growth of cyberattacks and threats because the global economy has been paying much attention to the COVID-19 pandemic. During the pandemic, large corporations, healthcare industry and government agencies have been targets for cyberattacks and threats. Conclusion: It has been demonstrated that cyberattacks and threats during the COVID-19 pandemic are rising exponentially, creating another wave of challenges for the global economy, which is already reeling under the novel coronavirus. Thus, exerting excessive pressure on financial and human resources that have to contend with the novel coronavirus, with the expectation that resources have to be mobilised to deal with cybercrimes. The study recommends that firms and individuals should devise cybersecurity interventions to protect their data and information systems infrastructure.
Background: Information literacy (IL) skills are significant in the knowledge and information eco... more Background: Information literacy (IL) skills are significant in the knowledge and information economy because the IL skills allow information users to cope with the challenges of an evolving and complex information landscape. IL is one of the most important aspects in academic libraries because it equips university communities with the skills of finding, locating and using information effectively and efficiently.Objectives: The study focused on evaluating the IL programmes and practices, as well as the challenges of implementing IL at selected academic libraries in Zimbabwe. The objective was to establish the existing policies and skills required by institutions of higher learning to implement and teach IL.Method: Qualitative data collected using face-to-face interviews and focus group interviews were analysed with the assistance of Qualitative Data Analysis Software (Atlas. ti version 8). Participants of the study included the library directors and assistant librarians with regard ...
Background: The purpose of this study was to review existing research on mobile banking diffusion... more Background: The purpose of this study was to review existing research on mobile banking diffusion and investigate the adoption of mobile banking in sub-Saharan Africa (SSA).Objectives: Based on the failure of the M-Pesa in South Africa, this article also attempted to determine why mobile money service systems are difficult to apply transnationally.Method: This was a literature survey, analysing mobile money literature during the period 2006–2016. Because of the current explosiveness of mobile money in SSA, the focus of this literature survey was limited geographically to South Africa, Zimbabwe and Kenya.Results: The results of the literature survey and the real-world examples mainly show that a transnational application of mobile money service systems is difficult to implement.Conclusion: This research elucidates the demand and need for mobile money service systems in SSA while underlining the explosiveness promoted mainly by rapid technological progress.
This study explored the reasons behind monthly changes in expenditure allocation in bottom of the... more This study explored the reasons behind monthly changes in expenditure allocation in bottom of the pyramid (BoP) consumer households. To date, no research has explored the specific dynamics driving monthly modification of consumer expenditure in this segment. The qualitative data were collected through a panel of interviews conducted with 80 BoP households in four South African provinces over a period of four monthly waves. The research yielded a set of eight clear themes that describe monthly expenditure modifications. These themes included: trading groceries for entertainment or eating out; seasonal effects; recovery after income shocks; inter-month budgetary trade-offs; once off expense with ripple effect; business-home expense trade-off and informal savings effects. The range of behaviours were mainly driven by financial constraints and the pressure of scarcity. The study findings further our understanding of BoP consumer behaviour in a South African context.
The use of personally owned devices among learners has remained a contentious issue in schools ac... more The use of personally owned devices among learners has remained a contentious issue in schools across the globe. While several studies have been devoted to explaining the importance of such initiatives, the debate has continued to rage on, with most school authorities imposing a blanket ban on the use of these devices within their premises. In this study, we seek to contribute by examining in-service teachers’ perceptions of the use of personally owned devices in schools within the global south context. The qualitative study explores teachers’ understanding of the usefulness of technology and associated devices such as smartphones in the classroom. The Unified Theory of Use and Acceptance of Technology (UTUAT) was used to draw up a conceptual framework. Purposive sampling was employed to select in-service secondary school teachers who had at some time previously enrolled in an introduction to information technology course at a tertiary institution. Constant comparison analysis and t...
This paper evaluates factors contributing to misalignment of the South African National Cybersecu... more This paper evaluates factors contributing to misalignment of the South African National Cybersecurity Framework (SA-NCPF) and suggest better ways to align the national policy framework to national, regional and global cyberlaws. The SA-NCPF is designed to mitigate, address and provide the regulatory guidelines relating to escalating cybercrimes, however, the complexity and interplays of factors contributing to misalignment make it difficult to achieve and measure alignment of national cyberlaws. The SA-NCPF recognises the complexities, inconsistencies, fragmentation and poor coordination of e-legislation, thus, it is imperative to recommend the removal of hindrances. By reviewing various literature, we were able to discuss and integrate a number of theoretical works that explain inconsistencies/misalignments in law. We synthesised literature to produce an integrated theoretical framework, which is a major innovation of this study. The integrated theoretical framework provides a broa...
African Journal of Hospitality, Tourism and Leisure, 2020
Tourism is essential to Africa’s economic growth, yet it is constrained by the limitations of the... more Tourism is essential to Africa’s economic growth, yet it is constrained by the limitations of the airline industry. The African airline industry faces challenges which inhibit its ability to provide the level of air transport connectivity demanded to fully realise the potential of tourism, into and within, Africa. This study proposes a synoptic model which will enable the impact of the African airline industry’s challenges to be assessed in terms of their effect on the tourism industry. This then lays the groundwork for a remediation strategy. In this qualitative study, data was collected through C-Suite face-to-face interviews with purposively selected senior managers in the airline industry. The study revealed the key challenges facing the African airline industry and proposed a conceptual model to enable informed decisions for improving airline connectivity. The major contribution of the study is the development of a proposed African Air connectivity Model which quantifies a conn...
Background: This study analysed entrepreneurial dynamics, activities and challenges confronting s... more Background: This study analysed entrepreneurial dynamics, activities and challenges confronting small agricultural businesses in the Mopani District Municipality in Limpopo, South Africa. Mopani is a rural district municipality and home to 1,2 million people of whom 77% live below the poverty line. Agriculture is a major income-generating sector for many disadvantaged communities in rural areas of South Africa, and it plays a significant role in the economy. Objectives: The objectives of the study were to investigate the operational practices that contribute to the success/failure of emerging agricultural small enterprise owners in their agricultural activities within Mopani District – a district with large numbers of highly competitive and commercial farmers. In addition, the study suggested interventions that could help smallholder farmers to sustain their income-generating businesses.Method: A qualitative research method was adopted to gain insights from 30 small agricultural bus...
Knowledge management (KM) has been cited as a strategic asset and a source of competitive advanta... more Knowledge management (KM) has been cited as a strategic asset and a source of competitive advantage for organisations. While the issues of KM have been widely discussed by many researchers, there is a paucity of studies pertaining to the role of KM in enhancing organisational performance, especially in the banking sector. The focus of this research was to investigate the role of KM in enhancing organisational performance in selected banks of South Africa. The objective was to find out how knowledge was identified, captured, organised and retained in order to enhance performance of the banks. There is uncertainty about whether the use of KM could partly solve the banks" approaches to improving their quality of service to their communities in the modern information environment. Though KM has been implemented in commercial and business environments towards operational advantages and financial gains, KM survival principles and tools might help South African banks improve performance and fulfil their mandate. Knowledge, when properly managed, can significantly enhance an organisation"s performance. The research design that was used in this study was an embedded case study design. Quantitative data were collected from a sample of middle level managers with the aid of a survey whilst interviews and document analysis were used to collect qualitative data. The findings of this study indicated that KM concepts were not universally understood at selected banks. The findings showed that collaboration between banks and the communities in creating a meaningful and relevant knowledge environment was essential for the survival of organisations. The banking industry practices were not deliberately based on KM but the study established that they were amenable to KM practices. The recommendation was to perform a knowledge inventory which could help develop appropriate institution-wide policies and practices for proper and well-organised methods of integrating work processes, collaborating and sharing (including the efficient use of knowledge technology platforms), and developing an enabling institutional culture.
South African Journal of Information Management, Jun 23, 2015
This article has been republished with a correction under the 'How to cite this article' section.... more This article has been republished with a correction under the 'How to cite this article' section. The publisher apologises for omitting the first author details.
This study explores information systems security implications posed by Bring Your Own Device conc... more This study explores information systems security implications posed by Bring Your Own Device concept in financial services firms. Thus, the findings and recommendations from this study will help financial services and other organisations to be cognisant of the importance of BYOD policy formulation. The use of BYOD has become prevalent in the workplace due to the increased dependence on the Internet and advancements in technologies. It is beneficial to the organisation in that employees buy, use and insure their own devices, thus, the organisation does not bear these costs. However, there is a huge cost to the company if the use and connection of BYODs to the company’s Information Technology infrastructure is not regulated and monitored. BYODs expose information and information systems assets to threat actors. Financial institutions handle very sensitive information, making them a target for data breach and the adoption of BYODs more hazardous. A qualitative research method was condu...
Background: The novel Coronavirus Disease-2019 (COVID-19) pandemic, a deadly contagious disease h... more Background: The novel Coronavirus Disease-2019 (COVID-19) pandemic, a deadly contagious disease has left the global village in disarray, driving people and firms, especially healthcare service providers to rely heavily on information communication technologies (ICTs) for administering telemedicine through digital tools. This study contributes to knowledge and information sharing and debates on cybersecurity. Objective: The objective was to analyse the impact of cybercrimes on the global economy at a time when the whole world is focused on fighting and minimising the spread of COVID-19. The study also analysed common cybersecurity threats, attacks and information systems security vulnerabilities during the period of the pandemic. Method: The study adopted a systematic literature review from December 2019 to June 2020. There are global research studies on cybersecurity issues brought about by the coronavirus pandemic, and therefore, literature survey was not limited to any geographic area. A mixed method research was adopted in this study. Results: The study revealed that there is an exponential growth of cyberattacks and threats because the global economy has been paying much attention to the COVID-19 pandemic. During the pandemic, large corporations, healthcare industry and government agencies have been targets for cyberattacks and threats. Conclusion: It has been demonstrated that cyberattacks and threats during the COVID-19 pandemic are rising exponentially, creating another wave of challenges for the global economy, which is already reeling under the novel coronavirus. Thus, exerting excessive pressure on financial and human resources that have to contend with the novel coronavirus, with the expectation that resources have to be mobilised to deal with cybercrimes. The study recommends that firms and individuals should devise cybersecurity interventions to protect their data and information systems infrastructure.
Background: Information literacy (IL) skills are significant in the knowledge and information eco... more Background: Information literacy (IL) skills are significant in the knowledge and information economy because the IL skills allow information users to cope with the challenges of an evolving and complex information landscape. IL is one of the most important aspects in academic libraries because it equips university communities with the skills of finding, locating and using information effectively and efficiently.Objectives: The study focused on evaluating the IL programmes and practices, as well as the challenges of implementing IL at selected academic libraries in Zimbabwe. The objective was to establish the existing policies and skills required by institutions of higher learning to implement and teach IL.Method: Qualitative data collected using face-to-face interviews and focus group interviews were analysed with the assistance of Qualitative Data Analysis Software (Atlas. ti version 8). Participants of the study included the library directors and assistant librarians with regard ...
Background: The purpose of this study was to review existing research on mobile banking diffusion... more Background: The purpose of this study was to review existing research on mobile banking diffusion and investigate the adoption of mobile banking in sub-Saharan Africa (SSA).Objectives: Based on the failure of the M-Pesa in South Africa, this article also attempted to determine why mobile money service systems are difficult to apply transnationally.Method: This was a literature survey, analysing mobile money literature during the period 2006–2016. Because of the current explosiveness of mobile money in SSA, the focus of this literature survey was limited geographically to South Africa, Zimbabwe and Kenya.Results: The results of the literature survey and the real-world examples mainly show that a transnational application of mobile money service systems is difficult to implement.Conclusion: This research elucidates the demand and need for mobile money service systems in SSA while underlining the explosiveness promoted mainly by rapid technological progress.
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Papers by Joel Chigada