Amazing app for new/seasoned dropshippers
Amazing app for new and seasoned dropshippers. Mariane, Pauline and Nyka in Customer Success has helped tremendously. Fast and great support.
Date of experience: 16 December 2024
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Reviews4.5
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I am a new small business owner and am…
I am a new small business owner and am blown away by the level of support coming to me from Zendrop. I feel like I have 2-3 team members working my tickets, Sooo happy
Date of experience: 22 December 2024
Reply from Zendrop
Thank you so much for your wonderful feedback! We're thrilled to hear that you’re happy with the support you’ve received from Zendrop. We’re here to help you every step of the way as you grow your business, and we truly appreciate your trust in us!
Zendrop's service is excellent
Zendrop's service is excellent! The team is incredibly professional, and every staff member is kind and helpful. Highly recommend!
Date of experience: 26 December 2024
Great customer service
Mariane was very quick to help me out with any problems and easily solved it for me. Customer service was great.
Date of experience: 26 December 2024
Reply from Zendrop
Thank you for your feedback! We’re so happy to hear that Mariane was able to quickly resolve your issues and provide great customer service. We truly appreciate your support!
Merjerrie Deserves a Raise 💸
Merjerrie did an amazing job. I addressed my issue and she fix it within minute super quick. She’s a professional and deserves a raise!
Date of experience: 21 December 2024
Reply from Zendrop
Thank you for sharing your positive experience! We’re thrilled to hear that Merjerrie was able to assist you quickly and professionally. Your kind words mean a lot, and we’ll be sure to pass along your feedback!
Mariane provided exceptional…
Mariane provided exceptional assistance! She was incredibly helpful, patient, and went above and beyond to solve my issue. Her attention to detail and dedication made a big difference. I truly appreciate her support and would highly recommend her!
Date of experience: 23 December 2024
Reply from Zendrop
Thank you for sharing your positive experience! We’re so glad to hear that Mariane went above and beyond to assist you. Your kind words mean a lot, and we’ll be sure to pass along your appreciation to her. Thank you for recommending her!
Issues with linking to my store...
I had issues connecting my shopify store with Zendrop but Khubaib was able to troubleshoot and get to the root of the problem. He took his time and was patient until the issue was resolved. I was quite satisfied with his kindness throughout and overall I give him a five-star rating.
Date of experience: 15 December 2024
Reply from Zendrop
Thank you for sharing your experience! We're so glad Khubaib could help resolve the issue with your Shopify store and that his patience and kindness made a positive impression. Your five-star rating is greatly appreciated!
Had an issue with my connected store…
Had an issue with my connected store not being able to access it and they took care of it for me.
Date of experience: 23 December 2024
Reply from Zendrop
Thank you for sharing your experience! We're glad to hear that our team was able to resolve the issue with your connected store. If you need further assistance, feel free to reach out anytime!
Cancelled and was still being charged and no refund…
I cancelled My subscription In December of last year. However my account remained open. I have never actually used the service at all yet They continued to charge me all year up to November. I contacted them about it and was told they it's outside of their refund policy time and nothing can be done. Absolutely Criminal behaviour.
Date of experience: 26 December 2024
I am sorry I writing my problem here…
I am sorry I writing my problem here but I cannot find the support chat. I can not link my shopify store with zendrop, Can someone help me?
Date of experience: 21 December 2024
Reply from Zendrop
No problem at all! We’re here to help. Please reach out to our support team at [email protected], and they’ll assist you in linking your Shopify store with Zendrop. Alternatively, you can check this link on how to contact us: https://support.zendrop.com/en/articles/8514763-module-3-how-to-get-help-from-zendrop-support. Hope this helps!
Mariane from ZD came thru to help !
I am new to ZD and was feeling a little overhelmed with connecting Shopify to ZD, my fault to cause I connected the wrong store. However Mariane was able to put me at ease and have my correct store connected within minutes. Thank you Mariane!!!
Date of experience: 12 December 2024
Reply from Zendrop
Thank you for sharing your experience! We're so glad Mariane could help you quickly and make the process easier. Welcome to Zendrop, and don’t hesitate to reach out if you need further assistance!
I recently started using Zendrop
I recently started using Zendrop, and so far, I’ve been impressed with how easily customer service addresses any issues. It gives me a great sense of security knowing support is just a click away. I also love their branding section—it’s fantastic! When I received my first order, there were a few missing items, but Ivan resolved the issue quickly. Overall, I’m extremely satisfied and highly recommend Zendrop! Mariane helped me along the way and love her fast response on everything!
Date of experience: 03 December 2024
Reply from Zendrop
Thank you so much for sharing your experience! We're thrilled to hear that you're enjoying Zendrop and that both Ivan and Mariane could assist you quickly and effectively. Your feedback means a lot to us, and we’re glad you’re feeling secure with our service. We appreciate your recommendation and look forward to supporting you further!
Outstanding Customer Service
I contacted Zendrop customer service and their professional manner put me at ease and the speedy resolution to my problem was a masterpiece of customer service. Jo was great to talk with. So not only does Zendrop have great products, their Best asset is their customer service team. Keep up the good work.
Date of experience: 09 December 2024
Reply from Zendrop
Thank you so much for your kind words! We’re thrilled to hear about your positive experience with our customer service team, especially Jo. Your support means a lot to us, and we’ll continue striving to provide exceptional service.
Liezel helped me quick and easy!
Liezel helped me quick and easy!
needed assistance fo a refund and she got back to me in second after the request and everything was set to my liking in a few minutes! amazing customer service.
Date of experience: 13 December 2024
Reply from Zendrop
Thank you for your fantastic feedback! We’re so happy to hear Liezel was able to assist you quickly and efficiently. We truly appreciate your kind words and are here for any future support you need!
Wrong billing method
Wasn't specified on the pricing section of the website that after you added a product you will get billed from the free plan. Unacceptable. Don't go with zendrop.
Date of experience: 27 November 2024
Reply from Zendrop
Thank you for bringing this to our attention, and we’re sorry for any confusion or inconvenience caused. Rest assured, our team will reach out to address your concerns and provide clarity.
The service was magnificent he helped…
The service was magnificent he helped me with every single thing I asked for it’s means a lot of me.
Date of experience: 16 December 2024
Reply from Zendrop
Thank you for your kind words! We're delighted to hear that the service exceeded your expectations and made a meaningful impact.
Zendrop has been amazing at support
Zendrop has been amazing at support. This is a complex business (drop-shipping), but they have their game down and won't leave you high and dry.
Date of experience: 09 December 2024
Reply from Zendrop
Thank you for your feedback! We're so glad to hear that our support has been helpful. We strive to make the dropshipping process as smooth as possible, and it's great to know we're meeting your expectations.
Reply from Zendrop
Thank you for your feedback! We're glad to hear that your issue was resolved quickly. If you need any further assistance, feel free to reach out!
"Order Credit Top-Up System is a Waste…
"Order Credit Top-Up System is a Waste of Time and Money"
I recently tried to order a sample from Zendrop, only to discover I didn’t have enough credits. No problem, right? I promptly added $80 to my account via PayPal, thinking it would streamline the process. But when I tried to use those credits for the sample, I was greeted with a baffling message: Order credits cannot be used for samples.
To add insult to injury, the sample and fulfillment costs are exactly the same price. If this isn’t a scam or just bad business, I don’t know what is. Theoretically, I could create a discount in my Shopify store and have the item shipped to myself for the exact same price using those credits—completely bypassing this ridiculous restriction.
This system is not only inefficient but leaves a terrible impression of the company. It’s made me wonder: if something as basic as credit usage is this convoluted, what else might Zendrop be trying to nickel-and-dime its users for?
Zendrop, you need to change this. Until then, consider this review a reflection of my wasted time and frustration.
Date of experience: 21 December 2024
Reply from Zendrop
Thank you for sharing your feedback, and we’re truly sorry for the frustration this caused. We value your input and take it seriously. Please contact us at [email protected] and we'll further look into this issue.
Mariane from Zen Drop Assistance helped…
Mariane from Zen Drop Assistance helped me answer my questions clearly and provided me with more information related to my queries. I appreciate her wonderful assistant.
Date of experience: 14 December 2024
Reply from Zendrop
Thank you for your kind feedback about Mariane! We're thrilled she could assist you effectively and provide the information you need.