293 total
Booked a family ski trip through NUCO after our kids had a good experience while at Uni. Easy to book and excellent website that made life easy. There were no reps at resource so it was only a booking experience but would use again.
Date of experience: 13 January 2025
(part of the CERN ski trip)
Our reps (Emilie and Flick) were amazing, the organisation was perfect with so many fun activities organised. Everything went smoothly, so would highly recommend
Date of experience: 18 January 2025
Went with CERN as a Whiteroads group to Tignes for a week, had an amazing time, our reps were Flick and Emilié, Emilié was super friendly, fun and made sure everyone knew what the plan was and checked in on everyone constantly. Flick was a great head rep, brought such a fun energy to the trip, really made everyone get involved and have an amazing time! Cannot overstate how good the reps were and how fun they made our time! Cant wait to go again!
Date of experience: 22 January 2025
Everything was dead easy on the website when booking, had complete clarity of what was included and how much optional extras were - needed a bit of support after booking and spoke to Ruth on the phone who was great as well and answered everything I needed. 5*
Date of experience: 10 January 2025
Went on the CERN ski trip. I had a superb time! Our reps Emilie and Flick were well organised, informed and great fun. I would want them to be leading any future trips I’m going on.
Date of experience: 22 January 2025
I was on a Whiteroad group with Flick and Emilie in Tignes and they were just the best! Can’t quite believe it was just the two of them managing the group, and with such professionalism and fun, only being in their early twenties.
Date of experience: 25 January 2025
Had a great experience booking my ski holiday with NUCO. Calum was amazing in creating the perfect package for myself and my friends and was very knowledgeable. He could not have been more helpful and was always at hand to answer my questions. Will be recommending to others.
Date of experience: 24 January 2025
Reply from NUCO Travel Group
Hi Victoria, thank you for your review. We are pleased you had a great time and will pass your comments on to Calum.
Jane.
Fantastic customer service. Sean has been brilliant from start to finish. I wish all customer service could be as good as him. Provided answers to all my questions (no matter how silly they were!!).
NUCO have now been passed onto friends who are looking to book also.
Can't recommend these guys enough and they'll be the only ones i book with moving forward. Well done Sean and NUCO
Date of experience: 25 October 2024
Reply from NUCO Travel Group
Hi Phil, thank you so much for your review. We will pass your kind comments on to Sean.
Amazing experience. Booked again for this April. Thank you to Rob Paul for being fantastic and provided me with necessary transport and visa information promptly.
Date of experience: 14 December 2024
We had the most amazing time. We booked with Emmeke and everything was organised perfectly. Our holiday went super smoothly - we didn’t feel like we had to organise anything ourselves! The focus was entirely on enjoying ourselves, all the boring bits were sorted for us! Thank you NUCO and to Emmeke you star!
Date of experience: 11 January 2025
Reply from NUCO Travel Group
Thank you Jamine, we are delighted everything went smoothly and we will pass your comments on to Emmeke.
I want to leave a review for Emmeke who has done a fantastic job of organising and managing my ski trip to Val Cenis. Everything went super smoothly and she was quick to support me with my enquiries and issues throughout the experience.
I shall definitely be using NUCO travel again in the future
Date of experience: 18 January 2025
Reply from NUCO Travel Group
Hi Jack, thank you for your review. We will forward your comments to Emmeke and we look forward to being able to help you again in the future.
Super helpful staff, especially Emmeke!
I'm amazed that everything was organised for me for a price much cheaper than I'd have ever been able to organise.
Very very lovely experience overall!
Date of experience: 11 January 2025
Reply from NUCO Travel Group
Thanks so much Dylan. We are pleased you had a great time and will pass your comments on to Emmeke.
Price and quality matched what my group paid. Staff were pretty helpful, although sometimes gave contradictory information. Staff tried to assist part of my group with transfers who had had their flight changed.
Date of experience: 04 January 2025
Everything we booked was perfect, there weren’t any issues when we got there. We just had to collect the ski pass and gear which were right next to the hotel too. All the vouchers were sent to us within the time said. And instructions were very clear for every part of the journey.
Date of experience: 11 January 2025
Reply from NUCO Travel Group
Hi Ajan, thanks for your review. We really appreciate it and we are pleased it all went smoothly.
I wouldn't use this company again. They did a good job of getting the trip booked but when it came to ensuring everything was smooth with the actual trip they were no help so I would rather book everything on my own next time.
Flight delayed but no assurance from the company we would get our transfer
Flight delayed by 5 hours so the accommodation charged us 30 euros late fee which we couldn't do anything about.
You use a travel company for skiing so the trip runs more smoothly but as soon as our flight was delayed Nuco did nothing to help make the transfer or hotel check in easier.
They did not communicate that our apartment wasn't run by the hotel building it was in, instead we had to pick up our keys 15 minute walk away from the hotel and drop them back despite the hotel having a 24/7 reception. 15 minute walk down a steep icy slop when you arrive in the night ins't ideal especially when they have their own reception. It didn't make sense and this wasn't communicated.
Date of experience: 11 January 2025
Had a mint time skiing in Val Cenis last week all arranged by Emmeke who made sure everything was set up for us, thanks!
Date of experience: 11 January 2025
Reply from NUCO Travel Group
HI Jamie, thank you for your great review. We are really pleased you had a great time in Val Cenis.
I can't say enough good things about Sean and Emmy! I recently had a stressful situation with a flight name change, and they made the entire process seamless and stress-free. Their professionalism, patience, and willingness to go above and beyond were truly exceptional. They not only fixed the issue quickly but also kept me informed every step of the way. It's rare to find such dedicated and efficient customer service, and Sean and Emmy truly deserve all the recognition. Thanks to them, I can now look forward to my trip with peace of mind. Highly recommend their service!
Date of experience: 09 January 2025
Fantastic customer service. Had an amazing ski trip with Nuco. Special mention to Emme, who booked our ski package. All went smoothly. Beautiful hotel and easy to get ski equipment and lift passes. Then helped when we had massive issues with Easy jet.
Would definitely recommend.
Date of experience: 28 December 2024
I was so impressed by the support and quick response that was made by Nuco to help us get to our destination. We had a horrendous journey and experience from Luton airport. Flight was delayed by 3 hours. Arrived in Geneva at midnight and had missed transfers. I got a phone call from Nuco to say they were arranging a taxi for us. It was like receiving a call from an angel 😇. Everything else about the holiday ran smoothly. Apartment was well kitted out. I can’t praise Nuco more. Thank you. We will certainly be using you again next year.
Date of experience: 04 January 2025
Booking process was simple and effective with an easy to use website. However, searching for dates other than Saturday to Saturday was difficult. Everything else was great, adding extras, choosing options and managing booking afterwards was straightforward. An issue occurred after booking and the customer service team were friendly and helpful with no long wait time on hold.
Date of experience: 03 January 2025
