DPD UK Reviews

1,918,344  Excellent
TrustScore 4.5 out of 5

4.5

In the Courier service category

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Reviews4.5

1,918,344 total


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Rated 5 out of 5 stars

It was incredible

It was incredible. The delivery guy came to the door, handed me the package I'd ordered, he scanned something, said goodbye, then walked away.
I have to say, I've had things delivered before, but never with such panache, verve and all encompassing professionalism.
Now I find my life is boring, because I'm not due to have anything else delivered by DPD.

Date of experience: 28 December 2024


Rated 5 out of 5 stars

Excellent service

Told the time slot for the delivery very early in the day so I could plan my time. Package delivered within the time slot by a friendly, polite DPD driver. Sending a PIN code to my mobile, to quote on delivery, is a great security measure to make sure that the right person receives the package.

Date of experience: 27 December 2024


Rated 4 out of 5 stars

Successful 2nd Delivery attempt

Would have been 5 stars but this was a replacement flower delivery by DPD. In the original delivery the flowers and box were crushed and thrown by the driver onto a neighbouring porch rather than the intended recipients address. Replacement flowers were provided by Moonpig

Date of experience: 28 December 2024


Rated 5 out of 5 stars

Top service

DPD is always agile and offers the best care for our parcels. All the drivers are respectfull and very professionals.
Hope other companies follow their example.

Date of experience: 28 December 2024


Rated 5 out of 5 stars

DPD are by far the best delivery…

DPD are by far the best delivery service available. Drivers are great, always on time and always make sure the items are left according to your instructions. Can’t fault them.

Date of experience: 28 December 2024


Rated 5 out of 5 stars

The tracking was great

The tracking was great.
Oliver was very polite and customer focused.
Waited while we unpacked and re packaged the old sky box up.
Highly satisfied 😊

Date of experience: 28 December 2024


Rated 5 out of 5 stars

Great delivery experience

Delivery on Christmas eve after a late purchase the day before. Arrived on time at the start of the delivery window. Friendly and helpful driver, Lewis.

Date of experience: 24 December 2024


Rated 5 out of 5 stars

You delivered my parcel with great…

You delivered my parcel with great honesty and kindness, after it had already been lost before with a different courier previously it was very hard for me to reorder the item with different courier. I am very happy with you’re great service.

Date of experience: 28 December 2024


Rated 5 out of 5 stars

Polite and Professional

Gulsher was very polite and professional, making sure that I took delivery of the parcel rather than leaving it outside in the rain. Thanks

Date of experience: 28 December 2024


Rated 5 out of 5 stars

Delivered on time

Delivered on time and carefully, checking my name ensuring it was delivered safely to the right address. Like the tracking feature on the App

Date of experience: 28 December 2024


Rated 5 out of 5 stars

Remind me!

Service is great as always the reminders are brilliant and always on time!
It's really good as it allows you to re-direct to a different location.
Great service

Date of experience: 28 December 2024


Rated 1 out of 5 stars

Totally appalling lack of service

Totally appalling lack of service. Driver named FLOFIER was 5 minutes from my address, well within my 1hr timeslot. Suddenly the tracker tells me they are unable to find my address/gain access. Total lies. He never even attempted delivery as I was watching up and down the road at all times and saw no sign of either van or driver. Totally lazy and unprofessional

Date of experience: 28 December 2024


Rated 1 out of 5 stars

shocking service

Expensive item was dumped at the pick up point. Marked as delivered, received by “delivered”, no QR code as the driver marked it as a home delivery. Took sometime to persuade guys at the pick up point to give it to me. Mind blowing attitude. Dumping parcels by the entrance where anyone can pick it up or see names and addresses, I already had items went missing in the past, don’t want it to happen again.

Date of experience: 24 December 2024


Rated 5 out of 5 stars

Smile

The delivery speed is very fast, and there are text message reminders for the delivery date and time

Date of experience: 28 December 2024