Very frustrated
I ordered a book on Wednesday 15th January and paid an additional fee for 24 hour delivery as I needed the book the next day. The book did not arrive until today, 5 days later. Whilst this is not directly Awesome Books fault when I tried to log into my account with them my email address was not recognised. So I tried replying to the email that Awesome Books had sent to my address when confirming my order but when I tried to submit the online form provided I got 'Oops something has gone wrong' and the message I had tried to send was lost. Patronising, annoying and very frustrating.
Date of experience: 20 January 2025