ABSTRACT This study aimed to add to knowledge by providing a more systematic integration of work ... more ABSTRACT This study aimed to add to knowledge by providing a more systematic integration of work characteristics, workers’ health and performance. The two-wave multi-source study was conducted to test the relationship over time between the healthy states of groups of service-oriented workers and their service effectiveness when their organizations provide facilitators such as training, technical support and autonomy. The study takes healthy states to be a composite of affective-motivational and competent collective states (collective vigour and service competence) and service effectiveness. Service effectiveness was a combination of service quality as assessed by customers and their loyalty intentions. Data from 53 hotels and restaurants in Spain were aggregated from 256 boundary workers (i.e. workers in direct contact with customers) and 530 customers at Time 1 and from 470 customers at Time 2 six month later. Structural equation modelling showed that organizational facilitators at Time 1 were related to the service effectiveness reported by customers at Time 2, and also that there was a relationship between service effectiveness at Time 1 and the healthy states reported by the groups at Time 2. That is, contrary to what is widely believed, there was an influence of performance on well-being.
Propuesta de intervención para el desarrollo de la inteligencia emocional en menores en situación... more Propuesta de intervención para el desarrollo de la inteligencia emocional en menores en situación de riesgo y vulnerabilidad social Intervention proposal for the development of Emotional Intelligence in children living in social risk and vulnerability
Syfte: Sambandet mellan CSR och kundlojalitet ar otydligt och kan inte faststallas. Syftet med de... more Syfte: Sambandet mellan CSR och kundlojalitet ar otydligt och kan inte faststallas. Syftet med denna studie ar att beskriva och hypotetiskt testa hur konsumenter uppfattar foretagens arbete med CSR ...
espanolEl presente articulo tiene como objetivo identificar los niveles de burnout y ansiedad en ... more espanolEl presente articulo tiene como objetivo identificar los niveles de burnout y ansiedad en profesionales del area de la salud en la ciudad de Santa Marta, Colombia. En terminos metodologicos, es una investigacion de caracter cuantitativo con un enfoque explicativo que selecciono una muestra de 59 medicos a los cuales se les aplicaron los instrumentos de medicion estandarizados: el Cuestionario de Maslach Burnout Inventory, y el Inventario de Ansiedad Rasgo-Estado (IDARE), asi como una ficha de caracterizacion sociodemografica. Se pueden mencionar entre los principales resultados la presencia de Burnout en el 25,4% de la poblacion, alarmantes niveles de ansiedad pues el 57,63% presenta un nivel medio y un 42,7%, alto. A manera de conclusiones, se expone que tanto los niveles de burnout como de ansiedad de los medicos pueden afectar su rendimiento laboral y el ejercicio profesional. EnglishThe objective of this article is to identify the levels of burnout and anxiety in health p...
This study aimed to assess the moderating effect of emotional intelligence (EI) in the direct imp... more This study aimed to assess the moderating effect of emotional intelligence (EI) in the direct impact of the stress generated by the pandemic on work performance and counterproductive work behaviors (CWB) in a multioccupational sample of 1048 professionals (60.7% women). The participants filled the Wong and Law Emotional Intelligence Scale, the Impact of Event Scale 6 and the Individual Work Performance Questionnaire. The results proved a relationship between Covid stress, performance and EI, which has a moderating effect between the stress and both indicators of performance, even when sociodemographic variables were controlled. In essence, professionals with high levels of EI and low Covid stress showed the highest performance and the lowest CWB when compared to those who presented less emotional capabilities and higher stress. These results confirm the importance of EI in improving the effectiveness of work performance and reinforce the role of EI as a protective variable that can safeguard occupational health. ☆ Comment: It is important to note that this research followed the ethical guidelines mentioned in the Declaration of Helsinki and was approved by the Ethics Committee of the Universitat Jaume I (UJI-A2018-10).
This article investigated whether cynicism and depersonalization are two different dimensions of ... more This article investigated whether cynicism and depersonalization are two different dimensions of burnout or whether they may be collapsed into one construct of mental distance. Using confirmatory factor analyses in two samples of teachers ( n = 483) and blue-collar workers ( n = 474), a superior fit was found for the four-factor model that contained cynicism, depersonalization, exhaustion, and professional efficacy as dimensions of burnout. In particular, cynicism and depersonalization emerged as unique burnout dimensions. Moreover, it appeared from multigroup analyses that this four-dimensional structure of burnout is partially invariant across both samples. Cynicism and depersonalization seemed to play a different role in both samples, particularly as far as their relationship with professional efficacy is concerned. It is recommended that future research on burnout should include the cynicism and depersonalization constructs.
This article contributes to the ongoing debate about whether or not lack of efficacy constitutes ... more This article contributes to the ongoing debate about whether or not lack of efficacy constitutes the third dimension of burnout. This debate is obscured by the fact that lack of efficacy is measured by positively framed efficacy items that are reversed in order to be indicative of burnout. ...
La preocupación de las universidades por ofrecer una enseñanza de calidad supone considerar todas... more La preocupación de las universidades por ofrecer una enseñanza de calidad supone considerar todas las variables implicadas en el proceso enseñanza-aprendizaje. En este sentido, es importante la identificación de los obstáculos y facilitadores que los ...
Investigaciones previas han demostrado la importancia de la Inteligencia Emocional (ie) en el ám... more Investigaciones previas han demostrado la importancia de la Inteligencia Emocional (ie) en el ámbito profesional, especialmente en la adaptación y el éxito de los psicólogos. El objetivo del presente estudio fue conocer las diferencias en ie entre alumnos de Psicología en su primer y último curso. La muestra estuvo formada por 90 alumnos de primer curso (18.37 ± 2.06 años; 80 % mujeres) y 90 alumnos de último curso (20.54 ± 1.28 años; 76 % mujeres). La ie (i. e., percepción, comprensión, gestión e ie total) se evaluó mediante el cuestionario Mobile Emotional Intelligence Test. Los hallazgos principales indican que los alumnos de cuarto curso del grado de Psicología presentaban puntuaciones significativamente mayores en la dimensión de gestión (104.8 vs. 97.5; p = .019), así como en la ie total (107.1 vs. 101.4; p = .011) comparadas a las de sus compañeros de primer curso. Al final del documento se discute la importancia de desarrollar la ie en los estudiantes de Ps...
This reflection paper aims to summarize the empirical evidence about the efficitiveness of the st... more This reflection paper aims to summarize the empirical evidence about the efficitiveness of the strategies based on mindfulness and the emotional intelligence (EI) oriented to solve problems which make possible to show negative emotions. In addition, this paper also proposes future challenges in order to distinguish the proposal that these two coping strategies (emotional inteligence and mindfulness) have at the time of managing and adapting to the experiencies of such emotions. The methodology used focuses on identifying experimental studies which have assessed the effect of programs directed to develop emotional intelligence and mindfulness. Finally, new types of research are proposed for futures studies which will be able to give answers to the current questions.
by the Industrial Research and Development Advisory Committee of the European Commission showed t... more by the Industrial Research and Development Advisory Committee of the European Commission showed that 48.6% of Spanish students between 18 and 24 years of age abandoned their studies during the previous academic year. However, this dropout trend among students' is not exclusive to Spain. Other countries have also identified similar problems. For instance, on 22 of September 2005, BBC News published "Student dropout rates were on the rise in British universities. Figures for the whole of the UK showed that 18,565 young students dropped out of university or college after starting their courses in 2002". Besides the high dropout rates, the well-being and performance of those students who continue their studies seems to decrease year by year. In fact, the general feeling reported by teachers is that almost every student can do more and perform better than they usually do. From my own experience and conversations with several lecturers, this situation is likely to be due to their lack of motivation. Thus, the first step of identifying the problem was completed. Consequently I began to review the existing literature and research on this issue. Finally, I applied existing knowledge in order to provide different ways of approaching to this problem. It is this process of researching that I am going to elaborate in the following thesis. This thesis therefore describes, step by step, chapter by chapter, the development of a research line aimed at developing a model for explain, from a psychosocial point of view, the relationships between students' environment (i.e. obstacles and facilitators), self-efficacy beliefs, students' well-being (i.e., burnout and engagement), and their performance.
International Journal of Environmental Research and Public Health
The study of emotional intelligence (EI) in work environments is a trending topic. However, few s... more The study of emotional intelligence (EI) in work environments is a trending topic. However, few studies have examined the relationship between EI and salary. Therefore, the presented research aims to analyze the influence of EI on salary using a multioccupational sample. The participants were 785 subjects aged between 18 and 58 years (M = 39.41; SD = 10.95). EI ability was measured using the Mobile Emotional Intelligence Test (MEIT), while the salary was collected together with other sociodemographic variables in a questionnaire created ad hoc. After controlling for the age, gender, social class, educational level, and work experience variables, the results of correlation and regression analysis showed that participants with higher EI and emotional-repair capacity generally have higher salary. These findings provide preliminary evidence that EI is a relevant variable in achieving career success. The ability to channel and manage emotions could help employees develop stronger interpe...
Upon the eruption of COVID-19, frontline health-care workers confronted substantial workload and ... more Upon the eruption of COVID-19, frontline health-care workers confronted substantial workload and stress along with braving additional difficulties when performing at work. The main aim of this research was to assess the mediating role of work engagement in the direct impact of emotional intelligence on health-care professionals’ work performance. A cross-sectional study was conducted in several Spanish hospitals during the second half of 2020. A total of 1549 health-care workers (62.1% women; mean age 36.51 years) filled the Wong and Law Emotional Intelligence Scale, the Utrecht Work Engagement Scale and the Individual Work Performance Questionnaire. Our findings demonstrated that work engagement plays a mediating effect between emotional intelligence and work performance, even when accounting for sociodemographic variables. Indeed, among the three constructs of engagement, vigor dimension (a1b1 = 0.09; CI: 0.06; 0.12; p < 0.01) emerges over dedication (a2b2 = 0.083; CI = 0.05, 0...
En los últimos años ha crecido exponencialmente el interés por conocer el papel que juega la p... more En los últimos años ha crecido exponencialmente el interés por conocer el papel que juega la práctica continuada de mindfulness, especialmente en el ámbito educativo. El objetivo de este trabajo fue analizar el efecto de un programa de mindfulness sobre el bienestar emocional, así como sobre la percepción del docente respecto a la capacidad de atención, el rendimiento escolar y el clima del aula en preescolares. El programa de intervención educativa, centrado en la práctica de mindfulness, se implementó durante 12 semanas en un centro educativo público de la comunidad autónoma de Madrid (España), en un grupo-clase de 25 alumnos de último curso de educación infantil (5-6 años). De forma paralela, se evalúo un grupo control de 24 niños de la misma escuela y edad. Empleando una metodología mixta (análisis cuantitativo y cualitativo), se completó un cuestionario para conocer el bienestar emocional y se realizaron entrevistas con el docente para evaluar su percepcio...
International Journal of Environmental Research and Public Health
Previous research has highlighted the connection between emotional intelligence (EI) and work per... more Previous research has highlighted the connection between emotional intelligence (EI) and work performance. However, the role of job burnout in this context remains relatively unexplored. This study aimed to examine the mediator role of burnout in the relationship between EI and work performance in a multioccupational sample of 1197 Spanish professionals (58.6% women). The participants completed the Wong and Law Emotional Intelligence Scale, the Maslach Burnout Inventory, and the Individual Work Performance Questionnaire. As expected, the results demonstrated a positive relationship between EI and performance, and a negative relationship with burnout, which has a mediator effect in the relationship between EI and work performance. Professionals with high levels of IE and low burnout reported the highest performance. Multiple mediation analyses showed that employees’ EI was indirectly connected to work performance via professional efficacy and exhaustion, even when controlling the eff...
ABSTRACT This study aimed to add to knowledge by providing a more systematic integration of work ... more ABSTRACT This study aimed to add to knowledge by providing a more systematic integration of work characteristics, workers’ health and performance. The two-wave multi-source study was conducted to test the relationship over time between the healthy states of groups of service-oriented workers and their service effectiveness when their organizations provide facilitators such as training, technical support and autonomy. The study takes healthy states to be a composite of affective-motivational and competent collective states (collective vigour and service competence) and service effectiveness. Service effectiveness was a combination of service quality as assessed by customers and their loyalty intentions. Data from 53 hotels and restaurants in Spain were aggregated from 256 boundary workers (i.e. workers in direct contact with customers) and 530 customers at Time 1 and from 470 customers at Time 2 six month later. Structural equation modelling showed that organizational facilitators at Time 1 were related to the service effectiveness reported by customers at Time 2, and also that there was a relationship between service effectiveness at Time 1 and the healthy states reported by the groups at Time 2. That is, contrary to what is widely believed, there was an influence of performance on well-being.
Propuesta de intervención para el desarrollo de la inteligencia emocional en menores en situación... more Propuesta de intervención para el desarrollo de la inteligencia emocional en menores en situación de riesgo y vulnerabilidad social Intervention proposal for the development of Emotional Intelligence in children living in social risk and vulnerability
Syfte: Sambandet mellan CSR och kundlojalitet ar otydligt och kan inte faststallas. Syftet med de... more Syfte: Sambandet mellan CSR och kundlojalitet ar otydligt och kan inte faststallas. Syftet med denna studie ar att beskriva och hypotetiskt testa hur konsumenter uppfattar foretagens arbete med CSR ...
espanolEl presente articulo tiene como objetivo identificar los niveles de burnout y ansiedad en ... more espanolEl presente articulo tiene como objetivo identificar los niveles de burnout y ansiedad en profesionales del area de la salud en la ciudad de Santa Marta, Colombia. En terminos metodologicos, es una investigacion de caracter cuantitativo con un enfoque explicativo que selecciono una muestra de 59 medicos a los cuales se les aplicaron los instrumentos de medicion estandarizados: el Cuestionario de Maslach Burnout Inventory, y el Inventario de Ansiedad Rasgo-Estado (IDARE), asi como una ficha de caracterizacion sociodemografica. Se pueden mencionar entre los principales resultados la presencia de Burnout en el 25,4% de la poblacion, alarmantes niveles de ansiedad pues el 57,63% presenta un nivel medio y un 42,7%, alto. A manera de conclusiones, se expone que tanto los niveles de burnout como de ansiedad de los medicos pueden afectar su rendimiento laboral y el ejercicio profesional. EnglishThe objective of this article is to identify the levels of burnout and anxiety in health p...
This study aimed to assess the moderating effect of emotional intelligence (EI) in the direct imp... more This study aimed to assess the moderating effect of emotional intelligence (EI) in the direct impact of the stress generated by the pandemic on work performance and counterproductive work behaviors (CWB) in a multioccupational sample of 1048 professionals (60.7% women). The participants filled the Wong and Law Emotional Intelligence Scale, the Impact of Event Scale 6 and the Individual Work Performance Questionnaire. The results proved a relationship between Covid stress, performance and EI, which has a moderating effect between the stress and both indicators of performance, even when sociodemographic variables were controlled. In essence, professionals with high levels of EI and low Covid stress showed the highest performance and the lowest CWB when compared to those who presented less emotional capabilities and higher stress. These results confirm the importance of EI in improving the effectiveness of work performance and reinforce the role of EI as a protective variable that can safeguard occupational health. ☆ Comment: It is important to note that this research followed the ethical guidelines mentioned in the Declaration of Helsinki and was approved by the Ethics Committee of the Universitat Jaume I (UJI-A2018-10).
This article investigated whether cynicism and depersonalization are two different dimensions of ... more This article investigated whether cynicism and depersonalization are two different dimensions of burnout or whether they may be collapsed into one construct of mental distance. Using confirmatory factor analyses in two samples of teachers ( n = 483) and blue-collar workers ( n = 474), a superior fit was found for the four-factor model that contained cynicism, depersonalization, exhaustion, and professional efficacy as dimensions of burnout. In particular, cynicism and depersonalization emerged as unique burnout dimensions. Moreover, it appeared from multigroup analyses that this four-dimensional structure of burnout is partially invariant across both samples. Cynicism and depersonalization seemed to play a different role in both samples, particularly as far as their relationship with professional efficacy is concerned. It is recommended that future research on burnout should include the cynicism and depersonalization constructs.
This article contributes to the ongoing debate about whether or not lack of efficacy constitutes ... more This article contributes to the ongoing debate about whether or not lack of efficacy constitutes the third dimension of burnout. This debate is obscured by the fact that lack of efficacy is measured by positively framed efficacy items that are reversed in order to be indicative of burnout. ...
La preocupación de las universidades por ofrecer una enseñanza de calidad supone considerar todas... more La preocupación de las universidades por ofrecer una enseñanza de calidad supone considerar todas las variables implicadas en el proceso enseñanza-aprendizaje. En este sentido, es importante la identificación de los obstáculos y facilitadores que los ...
Investigaciones previas han demostrado la importancia de la Inteligencia Emocional (ie) en el ám... more Investigaciones previas han demostrado la importancia de la Inteligencia Emocional (ie) en el ámbito profesional, especialmente en la adaptación y el éxito de los psicólogos. El objetivo del presente estudio fue conocer las diferencias en ie entre alumnos de Psicología en su primer y último curso. La muestra estuvo formada por 90 alumnos de primer curso (18.37 ± 2.06 años; 80 % mujeres) y 90 alumnos de último curso (20.54 ± 1.28 años; 76 % mujeres). La ie (i. e., percepción, comprensión, gestión e ie total) se evaluó mediante el cuestionario Mobile Emotional Intelligence Test. Los hallazgos principales indican que los alumnos de cuarto curso del grado de Psicología presentaban puntuaciones significativamente mayores en la dimensión de gestión (104.8 vs. 97.5; p = .019), así como en la ie total (107.1 vs. 101.4; p = .011) comparadas a las de sus compañeros de primer curso. Al final del documento se discute la importancia de desarrollar la ie en los estudiantes de Ps...
This reflection paper aims to summarize the empirical evidence about the efficitiveness of the st... more This reflection paper aims to summarize the empirical evidence about the efficitiveness of the strategies based on mindfulness and the emotional intelligence (EI) oriented to solve problems which make possible to show negative emotions. In addition, this paper also proposes future challenges in order to distinguish the proposal that these two coping strategies (emotional inteligence and mindfulness) have at the time of managing and adapting to the experiencies of such emotions. The methodology used focuses on identifying experimental studies which have assessed the effect of programs directed to develop emotional intelligence and mindfulness. Finally, new types of research are proposed for futures studies which will be able to give answers to the current questions.
by the Industrial Research and Development Advisory Committee of the European Commission showed t... more by the Industrial Research and Development Advisory Committee of the European Commission showed that 48.6% of Spanish students between 18 and 24 years of age abandoned their studies during the previous academic year. However, this dropout trend among students' is not exclusive to Spain. Other countries have also identified similar problems. For instance, on 22 of September 2005, BBC News published "Student dropout rates were on the rise in British universities. Figures for the whole of the UK showed that 18,565 young students dropped out of university or college after starting their courses in 2002". Besides the high dropout rates, the well-being and performance of those students who continue their studies seems to decrease year by year. In fact, the general feeling reported by teachers is that almost every student can do more and perform better than they usually do. From my own experience and conversations with several lecturers, this situation is likely to be due to their lack of motivation. Thus, the first step of identifying the problem was completed. Consequently I began to review the existing literature and research on this issue. Finally, I applied existing knowledge in order to provide different ways of approaching to this problem. It is this process of researching that I am going to elaborate in the following thesis. This thesis therefore describes, step by step, chapter by chapter, the development of a research line aimed at developing a model for explain, from a psychosocial point of view, the relationships between students' environment (i.e. obstacles and facilitators), self-efficacy beliefs, students' well-being (i.e., burnout and engagement), and their performance.
International Journal of Environmental Research and Public Health
The study of emotional intelligence (EI) in work environments is a trending topic. However, few s... more The study of emotional intelligence (EI) in work environments is a trending topic. However, few studies have examined the relationship between EI and salary. Therefore, the presented research aims to analyze the influence of EI on salary using a multioccupational sample. The participants were 785 subjects aged between 18 and 58 years (M = 39.41; SD = 10.95). EI ability was measured using the Mobile Emotional Intelligence Test (MEIT), while the salary was collected together with other sociodemographic variables in a questionnaire created ad hoc. After controlling for the age, gender, social class, educational level, and work experience variables, the results of correlation and regression analysis showed that participants with higher EI and emotional-repair capacity generally have higher salary. These findings provide preliminary evidence that EI is a relevant variable in achieving career success. The ability to channel and manage emotions could help employees develop stronger interpe...
Upon the eruption of COVID-19, frontline health-care workers confronted substantial workload and ... more Upon the eruption of COVID-19, frontline health-care workers confronted substantial workload and stress along with braving additional difficulties when performing at work. The main aim of this research was to assess the mediating role of work engagement in the direct impact of emotional intelligence on health-care professionals’ work performance. A cross-sectional study was conducted in several Spanish hospitals during the second half of 2020. A total of 1549 health-care workers (62.1% women; mean age 36.51 years) filled the Wong and Law Emotional Intelligence Scale, the Utrecht Work Engagement Scale and the Individual Work Performance Questionnaire. Our findings demonstrated that work engagement plays a mediating effect between emotional intelligence and work performance, even when accounting for sociodemographic variables. Indeed, among the three constructs of engagement, vigor dimension (a1b1 = 0.09; CI: 0.06; 0.12; p < 0.01) emerges over dedication (a2b2 = 0.083; CI = 0.05, 0...
En los últimos años ha crecido exponencialmente el interés por conocer el papel que juega la p... more En los últimos años ha crecido exponencialmente el interés por conocer el papel que juega la práctica continuada de mindfulness, especialmente en el ámbito educativo. El objetivo de este trabajo fue analizar el efecto de un programa de mindfulness sobre el bienestar emocional, así como sobre la percepción del docente respecto a la capacidad de atención, el rendimiento escolar y el clima del aula en preescolares. El programa de intervención educativa, centrado en la práctica de mindfulness, se implementó durante 12 semanas en un centro educativo público de la comunidad autónoma de Madrid (España), en un grupo-clase de 25 alumnos de último curso de educación infantil (5-6 años). De forma paralela, se evalúo un grupo control de 24 niños de la misma escuela y edad. Empleando una metodología mixta (análisis cuantitativo y cualitativo), se completó un cuestionario para conocer el bienestar emocional y se realizaron entrevistas con el docente para evaluar su percepcio...
International Journal of Environmental Research and Public Health
Previous research has highlighted the connection between emotional intelligence (EI) and work per... more Previous research has highlighted the connection between emotional intelligence (EI) and work performance. However, the role of job burnout in this context remains relatively unexplored. This study aimed to examine the mediator role of burnout in the relationship between EI and work performance in a multioccupational sample of 1197 Spanish professionals (58.6% women). The participants completed the Wong and Law Emotional Intelligence Scale, the Maslach Burnout Inventory, and the Individual Work Performance Questionnaire. As expected, the results demonstrated a positive relationship between EI and performance, and a negative relationship with burnout, which has a mediator effect in the relationship between EI and work performance. Professionals with high levels of IE and low burnout reported the highest performance. Multiple mediation analyses showed that employees’ EI was indirectly connected to work performance via professional efficacy and exhaustion, even when controlling the eff...
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