Troubleshoot sign-in problems on smart TVs, streaming devices, & game consoles

If you can't sign in to YouTube on any device, including your computer, follow the instructions to recover your Google Account.

This article includes tips to fix issues signing in to your YouTube channel on different devices, including:

  • Smart TVs
  • Streaming devices
  • Mobile devices
  • Game consoles

Before you start: Try restarting your device; this is often a quick way to fix issues.

Troubleshoot for mobile devices

  • Uninstall and reinstall the app on your device (even if you have the latest version).  
  • Make sure you're using a Google Account to sign in.

Troubleshoot for smart TVs, streaming devices, & game consoles

  • Make sure you have the latest version of the YouTube app.
  • Make sure you're using a Google Account to sign in.
  • Reset the YouTube app (in Settings). If you’re signed in, this will sign you out.
  • Make sure your console is supported.

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