cancellations, returns, and exchanges


***Our cancellation, returns, and exchanges policy covers tangible products found in the MAIN STORE only and excludes digital products and products purchased from the Outlet Store.

CANCELLATIONS

You may cancel within 24 hours of placing your order or if a mailing label has not been generated, whichever comes first, and receive a full refund for qualifying products. If an order is paid entirely with a discount code received as a prize, only the shipping cost (if paid) will be refunded and the discount code is forfeited (it will not be re-issued).

DAMAGED PRODUCTS

If any product in your order arrives damaged, let us know within 7 days of receiving your order and we’ll replace it (if in-stock) at no cost or issue a refund of the cost of the damaged product. We do ask that you take a photo of the damaged product and email it to us at [email protected].

RETURNS

We will accept returns up to 15 days from date of delivery. The product(s) must be unopened, unused, and in its original packaging — in short, it the product(s) must be in sell-able condition. For returns, please email [email protected] for information on how and where to ship back the product(s).

If you are returning a product(s):

  • You are responsible for return shipping, except when the fault is ours (i.e., we sent you the wrong product, in which case you can keep the product and we will mail the correct product at our expense).

  • You may opt for store credit (a coupon code whose value is equivalent to the cost of the item) or refund of the cost of the item for any item in unopened new condition.

  • Shipping charges are not refundable.

Any further questions, you can reach us at [email protected] or through our Contact Us page.