3

When I try importing contacts and organizations into vtiger 6 I get a blank page with no PHP errors. Can anyone help.

I have tried PHP Error display on, checked all the folders and files to be uploaded properly and making Smarty folder read/writable.

In the index.php file I have added the error display and I get no errors as well.

Thanks

Improve this question
9
  • check here and looks like you are not using RC version discussions.vtiger.com/index.php?p=/discussion/167157/…
    – Abhik Chakraborty
    Commented Jan 13, 2014 at 15:25
  • I am using the RC version.
    – Farsh
    Commented Jan 13, 2014 at 15:47
  • I am reinstalling the Vtiger 6 from scratch. The new version is not the RC and I will post the outcome here.
    – Farsh
    Commented Jan 13, 2014 at 18:54
  • Ok, and I have some real bad experience always with the importing feature on vtiger right from V 4.2 where I had to change code in the import module. Hope it works fine for you without having to change any code.
    – Abhik Chakraborty
    Commented Jan 14, 2014 at 6:58
  • Fresh install did not work. The same problem exists. I appreciate any help.
    – Farsh
    Commented Jan 14, 2014 at 15:09

1 Answer 1

Reset to default
1

Try after enabling debugg . May be an issue with php max execution time. in vtiger 6 if there is morethan 250 records, it will be scheduled to import later. So enable your cron also . Not sure if its help you.

Improve this answer
3
  • [2268] DEBUG VT - Exiting getActionid method ... [2268] DEBUG VT - Exiting isPermitted method ... [2268] DEBUG VT - Entering isPermittedCustomView(7,,Contacts) method.... [2268] DEBUG VT - Prepared sql query being executed : SELECT status, userid FROM vtiger_customview WHERE cvid=? [2268] DEBUG VT - Prepared sql query parameters : [7] [2268] DEBUG VT - Entering when status=0 [2268] DEBUG VT - Permission @@@@@@@@@@@@@@@@@@@@@@@@@@@ : no
    – Farsh
    Commented Jan 16, 2014 at 17:02
  • Lajeesh thank you for your reply. Import shows a blank page. So is the email function. The above is what I got. I could not also find Smarty_setup.php to add the debug (wiki.vtiger.com/index.php/DebugTechniques#Database). I could not also find any "Error"in the log otherwise.
    – Farsh
    Commented Jan 16, 2014 at 17:06
  • I believe this given debug info is not related to import. I have tested in my vtiger 6 and its working fine. While importing where you get stuck(which screen) . If you need I will have try in your vtiger instance for free
    – lajeesh k
    Commented Jan 17, 2014 at 6:27

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.