All of our decorated & drop cookies include individual bagging at no extra cost! We use heat-sealed cellophane bags that have a small Southern Sugar Bakery logo printed on the back of the bag. The bags do not include a ribbon or tie closure, and it offers a clean and streamlined look for the cookies. If you prefer for yours to not be wrapped, please let us know in the comments box at checkout (this does not reduce the price, however). To ensure freshness and safety in transit, all shipped cookies (both decorated and drop cookies) are individually wrapped.

Our decorated sugar cookies and cookie cakes are nut free, but we do produce certain drop cookies containing peanut butter in our facility. Production of these baked goods are done at separate times but not on separate equipment (although they are cleaned throughly between processing). Because we are not a nut-free facility, we leave ordering for those with nut allergies up to the discretion of our customers.

We offer three different sizes of our cookie cakes: 10" for $35, 14” for $45, and 16” for $60. Holiday cookie cakes have special pricing that varies. The cookie cakes are made with premium Ghirardelli chocolate and range in weight from 3 to 7 pounds, so they are not your typical cookie cake! They can serve quite a few people depending on how they are cut/served. The price includes two colors of buttercream icing and a simple message.

At this time, we are not a retail bakery location, so we do not have cookies ready made for walk-in customers. Every order is previously placed on our website, so every cookie we create is made to order.

Yes! Our cookies can be frozen for up to 6 months, and we encourage customers to store the cookies in freezer containers to ensure freshness. To keep the cookie design looking its best, we also recommend placing a sheet of wax paper between each layer of cookies (if not individually wrapped).

Sorry, we are no longer using the previous multiship application.

Orders going to multiple addresses of 10 or less should be manually entered.

Orders of 11 or more addresses should contact [email protected]. You will be given a link to a spreadsheet to be filled in. The order and shipping will be calculated and an invoice for payment will be emailed.

Our address is 4517 Lead Mine Road, Suite B, Raleigh, NC 27612. We are located in the garden level below Crabtree Chiropractic Center – when you arrive, drive down the parking lot and curve left around the side of the building into the side parking lot. You will see the awning over the door and our logo on the separate entrance.

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At this time, we do not offer delivery service. However, you may pick up your cookie order from our bakery location, or we can ship a cookie package anywhere in the United States!

Unfortunately, no – we need at least one week for a cookie order due to the time it takes to process an order (this includes the baking, decorating, drying time, and packaging). We recommend placing your order as soon as you can to ensure that our calendar is not booked! If you need to place an emergency order (less than one week from date needed) of a cookie cake or order of sea salt chocolate chip cookies, please email us at [email protected] and we will do our best to help you if we can accomodate the order.

• The shipping date you chose at checkout is the date the order will leave the bakery. If you select the date at checkout that you want the cookies delivered and do NOT select the date that you would like the cookies shipped from our bakery, we will not offer refunds if the cookies arrive later than your event. We have multiple disclaimers at each step of checkout warning customers to select the SHIP date and not the delivery date and cannot be held responsible for late packages in these circumstances. By agreeing to these terms and conditions, you void your right for a refund in this specific case.
• Shipping options will generate at checkout and each method should give you an estimated ship time.
• We ship via UPS or United States Postal Service to all 50 states in the US. We cannot offer international shipping at this time, including Mexico and Canada.
• We package the cookies with extra care in order for them to avoid breaking while in transit.
• You will receive a tracking number for your package via email. If your order arrives damaged due to shipping carrier negligence or the cookies arrive broken, please contact us at [email protected] with a description and pictures of the issue. If your order is delayed from the original estimated delivery date or lost due to the fault of the shipping carrier, we are unable to offer refunds for your order.
• Once the package leaves our bakery, we do not have control over the package any longer. This is included in the terms and conditions you agree to at time of purchase.