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Audience

Anyone who wants to chat for free via the WhatsApp application

About WhatsApp

Simple. Secure. Reliable messaging. With WhatsApp, you'll get fast, simple, secure messaging and calling for free*, available on phones all over the world. WhatsApp Business is a free to download app that built with the small business owner in mind. Create a catalog to showcase your products and services. Connect with your customers easily by using tools to automate, sort and quickly respond to messages. WhatsApp can also help medium and large businesses provide customer support and deliver important notifications to customers. Learn more about WhatsApp Business API. Some of your most personal moments are shared on WhatsApp, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even WhatsApp.

Pricing

Free Version:
Free Version available.

Integrations

Ratings/Reviews - 22 User Reviews

Overall 4.6 / 5
ease 4.9 / 5
features 4.7 / 5
design 4.7 / 5
support 4.4 / 5

Company Information

Meta
Founded: 2004
United States
www.whatsapp.com

Videos and Screen Captures

WhatsApp Screenshot 1
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Product Details

Platforms Supported
SaaS
Windows
Mac
iPhone
iPad
Android
Training
Not Offered
Support
Online

WhatsApp Frequently Asked Questions

WhatsApp Product Features

Customer Communications Management

Batch Communications
Chat / Messaging
Multi-Channel Communications
On-Demand Communications
Video Content
Content Management
Email Distribution
Interactive Content
Personalization
Print Management
Template Management

Internal Communications

Chat/Messaging
Photo Gallery
Telephony
Video Chat
Voice Chat
App Integration
Blogs
Email Management
Employee Directory
Event Calendar
Newsletter Management
Social Sharing
Survey Management

Live Chat

Proactive Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Messaging

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Stickers / GIFs
Video Conferencing
Voice Calling
Self-Destructing Messages
Threaded Discussion

Team Chat

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Stickers / GIFs
Video Conferencing
Voice Calling
Self-Destructing Messages
Threaded Discussion

Team Communication

Audio Calls
Chat / Messaging
Mobile Access
Push Notifications
Video Conferencing
Activity / News Feed
Calendar Management
Discussion Threads
File Sharing
Search
Surveys & Feedback
Task Management

Telephony

VoIP
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
  • Namarata G.
    Business Analyst
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Helping me communicate better!"

    Edited 2023-03-13

    Pros: I find WhatsApp to be a great and exciting platform to communicate with other users with an ease. Besides instant messaging, WhatsApp also allows me to create group, join communities, share multimedia files, share statuses, make and take both voice and video calls.

    Cons: WhatsApp is a good platform for all my instant communication needs and I have not came across any issues while using it.

    Overall: I had a great experience using WhatsApp for my personal and professional communication needs. WhatsApp has a feature rich UI and is easy to understand even for the new users. WhatsApp has changed the way I communicated with my team and clients. It has also been helpful in customer support and lead generation.

    Read More...
  • Jevendra G.
    Student
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent and easy to use app."

    Posted 2022-03-16

    Pros: - It only takes your phone number and that's it. It doesn't ask any other details of the user to use this app.
    - It is very user-friendly and easy to use app with no ads and completely free to use.
    - User can delete the scent message which is a good feature that WhatsApp offers to the users.
    - it has brilliant audio and video calling features, which uses fewer data than its competitors.

    Cons: - The data is stored in the servers, which is a security concern and is not full proof.
    - you cannot send a video file bigger than 61mb and a document having size bigger than 100 MB, which is one of the biggest cons of WhatsApp.
    - WhatsApp group accommodates fewer number of people whereas its competitors like telegram accommodates 1000x more people.

    Overall: WhatsApp is a great app and very easy to use. For me, it has more advantages than disadvantages, and it is my go-to messaging app.

    Read More...
  • Sackitey F.
    Farmer
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A good website"

    Edited 2021-10-26

    Pros: I am very interested in this project so far . it has been very useful for communication and also granting high quality videos.

    Cons: Sometimes during conversation or video calls the connection get interrupted but I think the is from the internet provider not the application.

    Overall: My experience with WhatsApp has been very great. I have been WhatsApp for so many years ago and it has been a great honour to have the contact of everyone I know.

    Read More...
  • Purab J.
    Front End Web Developer
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "A widely used messaging application."

    Posted 2021-06-15

    Pros: - WhatsApp is the most widely use application that gives you a platform to connect with your contacts.
    - All the chats on this platform are 128 bit end-to-end encrypted that gives the utmost security to its user privacy.
    - All the chats can be easily backed up on local storage as well as on google drive. It gives the user the flexibility to restore chats on a new device.

    Cons: The chats on WhatsApp are end to end encrypted, however, the backup datastore on google drive is not, So, the WhatsApp user data can be easily hacked if the google account gets hacked.

    Overall: Overall, WhatsApp is a globally accepted messaging application that can be easily used by people of any age group. It comes with a smooth and easy-to-use user-friendly interface.

    Read More...
  • Mohammed D.
    Student
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Excellent messaging app"

    Posted 2021-03-23

    Pros: - Simple and user friendly application
    - Voice call and video call available
    - Instantly able to send a message to all over the world
    - Live-location sharing feature

    Cons: - Privacy policy issues
    - Media files up to 16mb only can be transferred
    - Need to share personal number in order to communicate

    Overall: Excellent app with free of cost. Easy to communicate with friends, family or anyone at long distance with great features.
    However they need to update their privacy policies so that users can use this application with more security assurance.

    Read More...
    1 user found this review helpful.
  • Shreyas P.
    Intern
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great for messaging"

    Posted 2020-11-22

    Pros: Instant messaging.
    Can send attachment of up to 200mb.
    Has end to end encryption.
    Can use voice and video calls over the internet.

    Cons: Can use the web version only when your phone is connected to internet.
    You need to install additional apps in phone for stickers.

    Overall: It is one of the most used messaging apps professionally and personally.
    It has a business account option too for using it with api.
    Has end to end encryption so it's as secure as it gets.
    Free to use and has no ads in app.

    Read More...
  • A WhatsApp User
    Execute
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "WhatsApp review"

    Posted 2020-10-17

    Pros: WhatsApp is amazing application for communicate. We can share messages with our friends easily and it is making fun.

    Cons: When we forward messages can't forward message over 5 numbers.

    Overall: WhatsApp is good Messenger. It is helping us to share photos, videos and text messages. And it is easy for use.

    Read More...
  • Muqthar K.
    Student
    Used the software for: Free Trial
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "It's too feasible for my business. "

    Posted 2020-08-15

    Pros: User friendly software
    Fast and secure application
    Easily accessible all over the world
    Voice and video calls.

    Cons: Addicting application
    It is a good application. Not many cons for this application.

    Overall: WhatsApp is my favourite application to text and call my friends and family. It is a very efficient, reliable, and feasible application.

    Read More...
  • Farhan H.
    Computer engineering
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1,000 - 4,999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "The Best Thing This review was provided in exchange for a $5 Amazon gift card by the provider of this product.” "

    Edited 2020-08-07

    Pros: -Its the best social networking app used by anyone who uses a smartphone.
    -Its pretty simple to use.
    -It can be used to text call and video call.
    -We can send different kinds of files

    Cons: There are not much cons about it but theres one thing which changed the way WhatsApp was.

    Status option wasn't a necessary option on WhatsApp.

    Overall: This app is the best and most useful app a mobile user can download.

    During this pandemic everything including work and classes are conducted via WhatsApp.

    Read More...
  • Akilesh R.
    Dr
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "One app that changed the face of communication"

    Posted 2020-06-09

    Pros: The app registers you using your phone number so you don't have to remember PIN or tags. It shows all your WhatsApp contacts at one place.

    The new status option lets you share moments and it turned the app into a mini social media hub.

    It also has a desktop client so you can use it without your phone.

    No ads

    Free for life

    Cons: Doesn't have a report button to report fake news and texts. It's needed in countries like India where fake news is rampantly spread.

    Overall: It's a must have app as it includes video/VoIP and instant messaging under one roof. Above all it's a free app and has no ads, which is great.

    Read More...
  • A WhatsApp User
    Student
    Used the software for: Less than 6 months
    Frequency of Use: Yearly
    User Role: User
    Company Size: 20,000 or More
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "What good is an end-to-end encrypted chat app if you can't use it"

    Posted 2020-06-08

    Pros: I was pretty hyped about WhatsApp because it offers end-to-end encryption, and many of my friends highly recommended it. It also has a sidebar extension in Opera Developer Browser on laptops/desktops, so I thought it would be convenient to use.

    Cons: Upon signing up with my phone number, which I've had for years, and never used WhatsApp before, I ended up getting an account disabled message as soon as I sent my first message to a friend. I contacted support and they got back after a day, but it happened again. This repeated three times and by that time I basically didn't care for the app anymore.

    Overall: My experience was very bad and very short on account of its unusability. I get why it needs phone number verification, but why is my number getting banned when it's never been used for WhatsApp before, and I completed all verification steps?

    Read More...
  • Umesh R.
    Business Analyst
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Whatsapp - The new way of communication"

    Posted 2020-06-05

    Pros: (+) Easy to understand and use.
    (+) Great UI and UX
    (+) Varied themes and background settings.
    (+) Ability to share different file formats
    (+) 128 bit secured encryption communication.

    Cons: (-) Not able to send multiple pictures and photos or files at once.
    (-) Backup can be background thing.
    (-) Sometimes the app crashes and takes time to restore.

    Overall: I am using WhatsApp almost since its inception in India, I have also signed up for the beta testing program and they like to test a lot of new features and constantly upgrade. Whatsapp always gives great competition to its competitors and tries to launch and add all the features possible.

    Sometimes Whatsapp can be a mess as the messages are encoded on a 128-bit level which can be used for negative purposes and these calls and messages cannot be tracked or traced because of its level on encryption

    Read More...
  • Girish K.
    Consultant
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "The best there is in the business"

    Posted 2020-06-02

    Pros: 1) Not required to login. Initial registration of Mobile number and name and that's it! You are online.
    2) Good encryption set between chats.
    3) Update frequency is usually 1 month.

    Cons: 1) Updates do not indicate the exact feature. It is usually "Bugs and improvement fixes"

    Overall: This app revolutionized the chatting era right from free online chats to video calls to status updates. No complaints on this.

    Read More...
  • A WhatsApp User
    Student
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "One of the best messaging apps"

    Posted 2020-05-28

    Pros: - It allows us to delete a wrongly sent message which is a life saver.
    - Auto download can be tweaked in the settings so as to save data.
    - One can backup their chats and media automatically in an interval defined by the user.

    Cons: - A forwarded media occupies double the space on the device. It is saved in both the sent and received folder.
    - Dark mode is not available.
    - WhatsApp stickers does not have a lot of variety. Third party apps are the only hope there.

    Overall: I use this almost all day to chat with my friends, sharing funny stuff and stickers. I also use it to interact with formal groups to work out some serious stuff as well.

    Read More...
  • A WhatsApp User
    Business Development
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Great Alternative"

    Posted 2020-05-26

    Pros: I love that you can use this app to contact anyone who has it, for free, regardless of where they live in the world.

    Cons: This is trivial, but I didn't like how it was automatically downloading pictures texted to my phone - I was running out of storage and didn't realize why.

    Overall: I think it's a great way to keep in touch with people you otherwise may not be able to text or call.

    Read More...
  • A WhatsApp User
    Engineer
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 500 - 999
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "The world is on it and its for free!"

    Posted 2020-05-25

    Pros: - The dark mode feature is really helpful for the eyes.
    - The design and ease of use are simply superb. It is quite easy to set up and running even for those who are not very good at tech. This is where it beats other platforms like Telegram.

    Cons: - Still supports only 4 people in a video chat.
    - The WhatsApp web feature still requires both the devices to be online and connect while apps like Telegram have a much better implementation of these features.
    - The update policy is really annoying. I should be able to use the app even without forcible upgrades.

    Overall: WhatsApp has changed the way how we use instant messaging for the better. It definitely has a long way to go in dealing with fake news and mass forwards which is going to be particularly difficult given the end-to-end encryption.

    Read More...
  • Rohan J.
    Software Developer
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "The communication app for everyone"

    Posted 2020-05-25

    Pros: Easy to use.
    Web app for desktop use.
    Two way encryption for security.
    Video and voice calling over internet.

    Cons: No feature to block unknown numbers from messaging or adding you to groups.
    No option to opt out of Status feature.

    Overall: Due to its ease of use and features Whatsapp has become synonymous with Messaging in general. Whatsapp Business makes connecting with client easier and faster.

    Read More...
  • Maria G.
    Sales Manager
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Quick conversation starter"

    Posted 2020-05-24

    Pros: I have tried many other applications but no one came close to WhatsApp in terms of simple user interface and ability to get the conversation going. The video call feature works great and helps to talk with remote people. Groups can be easily created for discussions.

    Cons: The application can have option to have more group members similar to the telegram. The WhatsApp web does not work If the Internet connection is not strong.

    Overall: Hands down the best chat application I have ever used. Just download it If you haven't already. More features from the slack application can be added to make it more powerful.

    Read More...
  • Chet N.
    Ceo
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Cool way to communicate globally"

    Posted 2020-04-18

    Pros: Love the ease it provides to communicate with anyone around the world. Love how we can call and text over it with no cost.

    Cons: Not much I dislike about it to be honest. Love what it does.

    Overall: Great way to use your existing number to connect with anyone around the world without having an additional cost.

    Read More...
  • A WhatsApp User
    Student
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Very useful"

    Posted 2020-04-13

    Pros: Connect to our friends and family using contact via WhatsApp.
    Free to use voice and video calls. There is no limit for number of texts.
    We can share videos, documents etc with our contacts.

    Cons: Everything is good with WhatsApp. No disadvantages.

    Overall: I've been using this software from a long time. I find this a very good platform to interact with friends and family. We can create groups with office people too.

    Read More...
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