BugHerd

Pros: + It's very practical How you can get feedback regardless if the website is in desktop mode or mobile website mode. This was very easy and feedback for me to be able to have the same experience regardless of whether it is the browser or mobile phones, since web pages are not only accessed within desktop browsers, but many people also access them from their browser. of mobile devices and it is necessary to review the practicality of a website Since in mobile versions it is more summarized and compact than the desktop web. This makes a website appear since in mobile versions it is more summarized and compact than the desktop web. This means that certain functions are lost as they are not in desktop mode, therefore this tool allows you to know what is not working when they visit a company's website through their Smartphone. Likewise, also on the desktop website.

+ I have had good customer service from this platform, which I feel very grateful for providing me with solutions At the moment of not understanding certain functions of BugHerd, So I can say that I am more satisfied with the support provided by the support team technical. having a support that supports me immediately is very important for my company since when I want a solution I hope to have a short response time since every time that passes can be valuable time which other solutions can be found within me business or implement new things to improve workflow. That is why I am very satisfied with the support team of this platform since it provides me with solutions in a short response period.

+ I like that this platform is very simple to be able to implement within my company since it did not require so much effort or a typical installation of any desktop software. I only had to download a Google Chrome browser extension since it is the most compatible for you to do this type of work due to the integration that most of the websites currently have. It can also be downloaded with Edge since it is currently very similar to Google because it works with the same base and has the same feature to install this platform in both browsers, I don't know if it can be implemented from other browsers. With the fact of using only the BugHerd extension, I have had a good experience being able to leave comments, take screenshots and mark certain areas where changes can be made or some function is failing without the need to use any special software on the desktop, giving me more security since I don't have to leave anything to the team, but I can work everything within the browser.

Cons: - It does not have updates every time changes are made or every time there is a new entry, this is important since you always have to update the browser and I am upset because I want all the data that will be entered from the visitors to be shown in real time without having to update anything manually. It does not always happen but mostly when there is a large number of traffic the counter tends to hit and the browser has to be reflected.

- I wish there was a category specifically for customers since currently there are only categories for guest members and administrators.com guests I would like there to be a category specifically for customers since currently there are only categories for guest members and administrators. With the guests I can give a certain privilege to be able to review some information about what we do with this platform, however, they are not specific about what it would be like to have access as a client which gives close privileges to members who work within BugHerd to solve problems of website. With this, I would solve certain problems that are caused within my website for certain clients, which sometimes do not load certain functions available on my website. So I have to adapt to many types of browsers that do not have certain functions enabled. an example would be a function that is not compatible with Firefox browsers and certain clients do not have such a function So I would have to adapt to certain browsers depending on the client's needs

- A bit of updating is needed in its interface since I have been working with this platform for a long time and its same way of working. It is essential to have a friendlier and more accessible workspace for everyone so that it is easier to have a learning experience for new members without getting confused in the process and also not having such a steep learning curve. I say this because certain functions already seem very complicated to access when you have a large number of uses. I consider that you should have easy access to these tools without having so much complication.

Overall: It has allowed me to have a better quality control of my company's website to reduce the errors of any type of browser in which the website is going to be viewed. This platform streamlines the entire review process within the same space, thus being able to have comments where certain aspects of my company's website can be improved without the need to carry out large processes of notification of errors, failures or any implementation required for the site Web. helped to minimize all the problems that the end user may have when they go to my website, also with BugHerd it has facilitated the implementation of new ideas by the members in charge of automating the company's website and improving all its aspects. BugHerd has improved me in many aspects, but above all it has allowed the improvements implemented within my website to generate more traffic by making it easier for clients or users to conveniently navigate and be accessible to the public.

Pros: HugHerd has helped organize and improve our as it has been able to prioritize more than all the bugs I've had. Thanks to this platform we have had an easy feedback with customers since this tool is very easy to use and launch on our website.

º This platform facilitates the compilation of comments from websites since it is well known that in order to have a good user experience you have to listen to what customers want, improving the attention of visitors by having everything ordered and direct.

º I can keep both the record, as well as the follow-up and also the culmination of each edition that has been made on the wealthy website, so I can visually notice all the improvements to the changes that have been made and know if errors were corrected.

º Understanding the monitoring of the actions that a client has done on the website is extremely simple, this functionality is very complete since it allows me to see where he has clicked, what the site has shown him when he has entered a specific section, It also allows me to see heat maps specifying where my customers go the most and which section they don't like to visit.

º The interaction that customers have with my website is instant feedback. Being able to see the tracking live without any problem and solve a problem almost immediately to improve the customer experience.

º I can leave comments in any section of the website so that the developers take care of the respective improvements, this can be whether I work collaboratively with them or I get on the client side and have a better perspective of how they see my website.

º I like that web extensions and scripts can be added without any problem so that we can have a complete follow-up to our website with more details, as well as the ease with which I can easily work with HTML to know through the elements what errors that the website may have since with these I can also locate the problems and apply solutions.

º I can work alone or as a team, thus being able to add them as one more user within my account to work collaboratively with others, thus having better feedback, try to improve our site and read the comments of others, as well as assign tasks each individual on our team to make corrections faster and more efficiently.

º Clients can add tasks if they are included in our work team, making it easier for the client to have control over what they want us to improve and not just leave comments. In addition, the tracking can be attached as a screenshot of the different sections of our website.

Cons: º It's been a long time since its last interface update, I can say that at first the user experience has been incredible but there are other times where everything is simpler and more comfortable to work with and that's what BugHerd hasn't improved.

º It has become difficult to keep customers informed due to the simple fact that on several occasions part of the company's internal communications have escaped. You should be able to tag within the conversation what is for the customer and what is for the internal.

º For the user who is not very trained in what technology is, that is why I commented on the improvement of the user experience because not only website experts are the ones who use this platform but also as an individual to be able to improve their website, but without any knowledge it is difficult. It would be good to put more understandable functions with their respective help section right there or small tutorials.

º Implementation was the hardest thing for me, definitely not all site builders and implementing BugHerd for a handmade website is easier more however you have to know a bit of code for this.

º I have a problem sometimes with the comments that I wanted to leave, for example to an image. This problem causes me stress sometimes because the comment goes to any section of the website randomly. It is uncomfortable to work like this since you have to be putting the comment well until it stays in its place.

º I also have problems with the tasks similarly when I put comments on the website, I mean that my tasks tend to get out of order frequently and the task manager that this platform has about the changes that I have to make is simply vague and wrong optimized with respect to other platforms.

Overall: With the help of BugHerd and my web development team, a large number of design and programming errors have been corrected. Not only that, I have also been able to complete a large number of projects through the tasks that can be assigned within this platform for the publication of my website. With this platform we have proposed to collect comments about the experience that our customers have had when visiting our website, what we do to speed everything up is to determine a time in which it allows a large number of comments that customers have about our site. accumulate and thus be able to solve them immediately. I know that with this platform I can solve problems almost instantly, but the higher the number of traffic and the more errors there are, the more there is to respond and solve. In short, BugHerd has allowed us to improve the quality control of the services we offer by greatly improving our website to facilitate handling within it and also that the user has a good experience by being able to trust us when we do everything right.