Tropical Sky Omdömen 832

Extremely dissapointed with this so to said taylor made company. Was to be my WEDDING in Sri Lanka. Was not advised at any time of booking that Uga Bay was 6 to 7 hours away from airport after travelling 12 hours on a flight. The agent (Sunny Abazid) at no time reached out to try and suggest or solve the problem. The agent did not even address me by email by my name and comment left was 'Its a private car just for you' as if this was good enough to justify themselves that this was good enough for me to accept and they had initially put themselves out and the problem was solved! An unproffessional agent lacking in customer care, a couldn't care less lazy attitude. Appaling!

Upplevelsen ägde rum: 21 december 2024

Tropical sky have been brilliant organising a holiday to Vietnam Cambodia and Laos. Really couldn’t fault it. We chose our own hotels, they responded to many queries and emails. All went to plan, the tour was amazing, the guides and transport fabulous. Charlotte and Suzanne thank you so much! Highly recommend

Upplevelsen ägde rum: 08 november 2024

From Antigua to Vietnam and many many places (most recently Cyprus) in between, we have been using Tropical Sky since 2017 and have found them to be an exceptional company with an absolute focus on customer service and trying to meet the customer needs.
Anytime we have had any issues with or on our holidays, they have not been the fault of Tropical Sky, however they have taken the time to fix them and ensure resolution.
Having always looked at comparisons sites or alternative ways of booking, we find ourselves sticking with Tropical Sky for value for money and an all round better experience.

Upplevelsen ägde rum: 23 november 2024

Marie was really helpful in organising our trip when accommodation was tight - very efficient, easy to deal with and found us just the right thing for what we needed. Top service - couldn't fault it.

Upplevelsen ägde rum: 10 september 2024

I was so fortunate to deal with an incredible agent by the name of Katie guy in tropical sky Dublin office . She was so personable and left no stone unturned . I was looking for a holiday over Christmas for myself and my kids following my husbands recent death from pancreatic cancer: Katie put in so much work to meet my requirements , I had quite a few ! She was so good and found me such amazing deals that not only have we booked a holiday to the canaries over Christmas we have also booked a second one to the Maldives for the February , so we got two holidays for the price of one . I can’t thank katie enough . We will be using her to book all our holidays going forward . A superb travel agent to whom no request is too much . You will get the best service from Katie at Tropical sky . Thanks

Upplevelsen ägde rum: 05 november 2024

Just booked a holiday to Jamaica to celebrate my 60th birthday in February 2025. The travel agent Katie was incredibly helpful - listened to my requirements, provided clear quotes and when I changed my requirements was very happy to research further, providing additional quotes. Extremely pleased that I discovered Tropical Sky and that Katie is my contact - brilliant customer service 🤩

Upplevelsen ägde rum: 18 oktober 2024

Buyer Beware. When searching for a reputable travel company, avoid Tropical Sky (American Sky) at all costs. I found them to be inept and incapable of doing the basics right.
I was booking a two centre holiday for 11 people,Orlando followed by a Caribbean cruise. The initial price was agreed with Jade. Deposit paid only for Jade to call me back to say, she had made a mistake with the cabins. No problem, mistakes happen and I was happy to pay the extra for the cruise. Sadly, that wasn’t the end of it. Not only did the increase the cabin cost (agreed) but they then increased the flight cost by £200pp for no given reason, meaning our flights increased by £1412. I understood the mistake needed rectifying but didn’t agree with the “greedy money grab” regarding the Virgin seats. At this moment, I still haven’t had my deposit returned.

Don’t use Tropical Sky (American Sky) they really aren’t very good and they don’t stand by their word.

Upplevelsen ägde rum: 25 oktober 2024

We booked our wedding in Mauritius through Tropical Sky after seeing a recommendation on Facebook. I spoke to a lady named Karen who went through what we wanted, and she suggested the Zilwa Attitude hotel.
Easy process when booking, paying. Nothing is too much trouble for the whole team. Always there to answer any questions. Will definitely use them again.

Upplevelsen ägde rum: 20 september 2024

We had the most amazing destination wedding in Mauritius booked with Tropical Sky! The most attentive travel agent we have ever booked with, nothing was ever too much trouble before the holiday and the coordination with the travel agency reps upon landing in Mauritius was outstanding. We definitely felt like we were in safe hands throughout our holiday, and could even reach out to Tropical Sky for some help regarding legalities after our wedding which is very much appreciated. Couldn’t thank Tropical Sky team enough for the most memorable holiday and a magical wedding day!

Upplevelsen ägde rum: 30 augusti 2024

Wow, what can I say, from start to finish Katie was amazing, the information and Knowledge was superb, she had all the answers to any questions I asked, Polite, Professional, really fantastic customer service.
Great experience, would absolutely recommend 100%.

thanks Katie

Upplevelsen ägde rum: 01 oktober 2024

This was my first introduction to the company Tropical Sky. Going in, I had no expectation of the customer service that would be presented since I've been unfamiliar with this booking agency. I drafted an email inquiring on their luxury wedding packages that they offered through this booking agency. Within 24-hours, I was greeted by Katie Guy who helped me throughout this entire process. From providing timely responses on inquiries, to being very adaptive to additional requests / preferences. She was very understanding and supportive in finding packages that covered everything we inquired on. Katie personifies the customer relations aspect that any customer would want to be greeted and supported with. As long as Katie Guy is a representative of this company. Any future trips needing to be booked from my family will be going through Tropical Sky. Excellent service. Exemplary professionalism.

Upplevelsen ägde rum: 03 oktober 2024

I have dealt with Katie Guy on a number of occassions when booking holidays with Tropical Sky. I find Katie to be a true professional in every sense of the word. She is courteous, patient and most helpful, nothing seems to be a problem for her and God knows I can be a pain at times but she always perservers with me and always finds a solution and a deal that works for me. Thank you most sincerely Katie and thank you for your perserverance with me. You are a dream and Tropical Sky are lucky to have someone of your calibre. Keep up the good work.

Upplevelsen ägde rum: 02 oktober 2024

This is our second time booking with tropical sky. We booked our honeymoon with them a few years ago and it was seamless. This time we had a large group booking with 5 families. Thanks to our travel expert Katie Guy we now have an amazing family holiday booked. Katie went above and beyond her role for us with multiple quotations and options to suit all the family. Katie really loves her job and it shows! She was super helpful and really quick getting back to all our questions. Tropical sky are very lucky to have her on their team and thanks to Katie we will continue to book our family holidays with Tropical Sky!!!

Upplevelsen ägde rum: 28 september 2024

Toronto, Banff, Vancouver inclusive with 2 days on the Rocky Mountaineer (Gold Line). A well organised holiday we have just had. 12th -23rd September 2024..My wife and I had a great time , not just great but AWSESOME! .We were sent vouchers for Hotels as well as flight details and instructions how to join the Rocky Mountaineer. Also details for JONVIEW our contact in Canada in case things went wrong. This was important to us ,as we had not done a unaccompanied holiday before. Our flight from Heathrow was delayed which meant we would miss our connection in Toronto. I contacted customer services Tropical Sky who then passed the message to Jonview. Our transport was waiting for us when we arrived in Toronto. All the Hotels we stayed in were very clean , and the desk staff were very helpful printing boarding passes. . Anyone thinking about riding the Rocky Mountaineer Train go for GOLD its a 5 STAR Experience in itself .Given the chance to do this type of holiday again we will certainly be contacting TROPICAL SKY.

Upplevelsen ägde rum: 12 september 2024

The good:
We’ve been using Tropical Sky for long haul for almost 15 years. In that time we’ve never been let down. Tickets, tours, customer service, picks ups, hotels, internal flights, car hire, taxis, guides - all has gone to plan. We do always try and compare prices with other competitors but as Tropical Sky can offer discounted rates with partner hotels and have an out of date range with the airlines allowing you to book well ahead they have never been beaten on price compared to other holiday companies.
The not so good:-
Since covid tropical sky have had difficulty in retaining staff. They have put a receptionist in place to intercept calls, she/he takes details and promises that somebody will call back, but in some cases they don’t, which means you end up chasing them!! It is so frustrating especially when you’re the customer. just hope they get enough staff in place and are able to retain them as they will only end up losing business . Sort this out and you’ll deserve 5 stars.

Upplevelsen ägde rum: 26 september 2024

After looking at a few hotels through Tropical Sky, we chose one in Rhodes old town, convenient flight times, both taxi transfers arranged for us, to and from the hotel, friendly and informative of the island, the hotel suited our holiday perfectly, close to the beach, two pools, plenty of choices to eat in the hotel, all food delicious and very friendly staff. I would recommend Tropical Sky to others.

Upplevelsen ägde rum: 23 augusti 2024

Don’t go with them. They lie about your travel. An awful experience. A £22000 holiday and she lied to us about our upper class travel. We lost a £2,500 deposit but worth losing to go with Virgin. Shop around before booking with them,

Upplevelsen ägde rum: 08 september 2024

Our holiday to Thailand was lovely and well organised unfortunately hours before we were due to depart for home our British Airways flight was cancelled. We contacted Tropical Sky travel to be advised it is nothing to do with them but to contact airline directly??? Not great customer service I would not recommend or use again we had to find to find our own way home and significantly out of pocket but someone owes us a refund for flights booked paid for but cancelled

I sent all the information you requested and still I have heard nothing from you????

Upplevelsen ägde rum: 02 augusti 2024

Recently went on a coach tour of Canada, things didn’t all go to plan but not a disaster. Compensated was agreed between both parties in GBP but when settlement was paid in Euros meaning they paid a lower figure. Because we originally paid in euros.
Is this not THEFT on their behalf

Upplevelsen ägde rum: 07 juni 2024

They organised the holiday and wedding, everything in Mauritius went so smoothly because of their planning, can't thank them enough.

Upplevelsen ägde rum: 23 augusti 2024