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Maniphest T137337

not being able to send emails via Special:EmailUser (Yahoo / GMail)
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Description

Today several users in fawiki, has reported to me that they are unable to use Special:EmailUser, and they are unable to send email or receive from others, I asked to two users to send a email to me, I got the notifcation that they have sent email to me via Special:notification but didn't receive the actual emails, to test again I tried to send an email to the same person via Special:EmailUser I was successful and I also received a copy for myself, It would be great if you could take a look to this

first email sender: fawiki user: Diako1971
second email sender: fawiki user:Rmashhadi

See Also:
T130723: Specific user with Yahoo address cannot use "email this user" function (unsubscribed after 5 bounces)
T134886: Special:EmailUser emails sometimes not delivered due to bounce
T136468: Cannot send any email via "Email this user" on ru.wikipedia.org
T137337: not being able to send emails via Special:EmailUser (Yahoo / GMail)

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Event Timeline

• Mardetanha created this task.Jun 8 2016, 7:10 PM
Restricted Application added subscribers: Zppix, Aklapper. · View Herald TranscriptJun 8 2016, 7:10 PM
Ladsgroup added a project: MediaWiki-Email.Jun 8 2016, 8:11 PM
Luke081515 edited projects, added Mail, SRE; removed MediaWiki-Email.Jun 8 2016, 8:21 PM
Luke081515 subscribed.

It seems like this is an wikimedia issue, and related to fawiki, since personally my wikimail today (from dewiki) got delivered.

Aklapper mentioned this in T130723: Specific user with Yahoo address cannot use "email this user" function (unsubscribed after 5 bounces).Jun 10 2016, 7:40 PM
Aklapper mentioned this in T136468: Cannot send any email via "Email this user" on ru.wikipedia.org.
Aklapper mentioned this in T134886: Special:EmailUser emails sometimes not delivered due to bounce.
Aklapper updated the task description. (Show Details)
Quiddity subscribed.Jun 10 2016, 7:55 PM

@Mardetanha Would you be able to find out what domain the editors are using as their email provider? (e.g. Yahoo.com, Gmail.com, Mail.ru, etc. Not their personal address prefixes.)
Some of the other bug reports seem to indicate that these issues are only related to a few specific email providers, and it would be helpful to know if that is the case here. Thanks.

• Mardetanha added a comment.Jun 10 2016, 9:01 PM
In T137337#2372774, @Quiddity wrote:

@Mardetanha Would you be able to find out what domain the editors are using as their email provider? (e.g. Yahoo.com, Gmail.com, Mail.ru, etc. Not their personal address prefixes.)
Some of the other bug reports seem to indicate that these issues are only related to a few specific email providers, and it would be helpful to know if that is the case here. Thanks.

I just asked and they both use Yahoo as their wiki email and mine is gmail.

Ladsgroup subscribed.Jun 12 2016, 8:33 AM
matej_suchanek mentioned this in T138070: Emails sent via EmailUser interface sometimes have long delay.Jun 17 2016, 9:44 AM
fgiunchedi triaged this task as Low priority.Jul 12 2016, 10:05 AM
fgiunchedi subscribed.

there were indeed many exim queued messages around the time this issue was reported, are the delays still present?

• Mardetanha added a comment.Jul 12 2016, 11:22 AM
In T137337#2452020, @fgiunchedi wrote:

there were indeed many exim queued messages around the time this issue was reported, are the delays still present?

yes

Huji subscribed.Jul 13 2016, 9:16 PM

If it helps, I received emails on a GMail account and always receive them, but I learn about having an email through Flow hours before I actually see it in my inbox.

Mehdi subscribed.Jul 18 2016, 4:31 AM
Aklapper renamed this task from not being able to send emails via Special:EmailUser to not being able to send emails via Special:EmailUser (Yahoo / GMail).Aug 11 2016, 12:02 PM
• Krassotkin subscribed.Oct 27 2016, 8:37 AM
Legoktm closed this task as a duplicate of T66795: Email server's DMARC config prevents users from sending emails via Special:EmailUser.Nov 26 2016, 9:32 PM
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