Het is moeilijk om een onderscheid te maken, tussen
Connections, connections.be, Norton,Norton.be etc
Connections was Connections voor Corona
Is Connections nu aangetast door Corona??
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Good help to find the best fares within the right schedule. Good job Martin ! Also good insurance proposal.
The salesman is very accommodating, he explains well all the details of our flight and he made sure that we don't miss a copy or information about everything. Thank you...
the problem is to reach the compagny with our difference time zone for me is +6H00 to 7H00 when i am not in Belgium. only stable communication is by email . internet doesn t work allways
Company details
About Connections
Information provided by various external sources
We open every week day from 9am until 7pm and on Saturdays from 10am until 5pm. Give us a call at +32 70 23 33 13* or send us an e-mail via [email protected].
* 0,174 euro/minute during week days, 0,087 euro/minute on Saturday. Prices are valid for a landline connection operated by Proximus. For all other telecom providers please consult your operator to verify the rates.
* 0,174 euro/minute during week days, 0,087 euro/minute on Saturday. Prices are valid for a landline connection operated by Proximus. For all other telecom providers please consult your operator to verify the rates.
Any questions? Contact us...
Written by the company
Why Connections?
* 28+ years of experience and skilled travel experts
* Your one stop travel shop: flights, hotels, excursions, rental cars and insurance
* 31 travel shops: in your neighbourhood and at the airport
* Available 24/7 to answer all your questions
*+77.000 affordable flight fares with 200+ airlines
* Your one stop travel shop: flights, hotels, excursions, rental cars and insurance
* 31 travel shops: in your neighbourhood and at the airport
* Available 24/7 to answer all your questions
*+77.000 affordable flight fares with 200+ airlines
Contact info
Luchthavenlaan 10, 1800, Vilvoorde, Belgium
- [email protected]
- connections.be
Verified
Het is moeilijk om een onderscheid te…
Het is moeilijk om een onderscheid te maken, tussen
Connections, connections.be, Norton,Norton.be etc
Connections was Connections voor Corona
Is Connections nu aangetast door Corona??
Date of experience: 09 December 2024
Reply from Connections
Beste Frans,
Bedankt voor uw feedback. We begrijpen dat het soms verwarrend kan zijn met verschillende namen en platforms. Voor alle duidelijkheid: Connections.be is onze officiële website.
Wat betreft uw opmerking over "voor en na corona": de reisindustrie heeft, zoals vele andere sectoren, inderdaad grote veranderingen doorgemaakt tijdens en na de pandemie. Bij Connections hebben we echter hard gewerkt om ons aan te passen en blijven we ons inzetten om u de best mogelijke reiservaring te bieden.
Als u specifieke vragen of opmerkingen heeft, helpen we u graag verder. Aarzel niet om contact met ons op te nemen!
Met vriendelijke groet,
Tine Verreck
Senior Manager Customer Care
Verified
Good help to find the best fares within…
Good help to find the best fares within the right schedule. Good job Martin ! Also good insurance proposal.
Date of experience: 07 December 2024
Reply from Connections
Dear Martin,
Thank you for your positive feedback about Martin from our Brussels Uptown shop. We're thrilled to hear that he provided excellent assistance in finding the best fares that matched your schedule and offered a great insurance proposal. We'll make sure Martin knows his efforts are appreciated! Safe travels, and we look forward to helping you again.
Kind regards,
Tine Verreck
Senior Manager Customer Care
Verified
Flight booking
The website is clear and concise.
There are no hidden costs you see in advance what you are going to pay for your ticket.
Date of experience: 27 November 2024
Reply from Connections
Dear Jeffrey,
Thank you for your feedback! We're delighted to hear that you found our website clear and concise. Transparency is very important to us, so we're glad you appreciated seeing all costs upfront without any hidden surprises.
We look forward to assisting you with your next travel plans!
Best regards,
Tine Verreck
Senior Manager Customer Care
Verified
Laura was top!
Date of experience: 29 November 2024
Reply from Connections
Beste Alex,
Bedankt voor uw enthousiaste feedback! Wat fijn om te horen dat Laura top was. We delen dit compliment zeker met haar.
We kijken ernaar uit om u in de toekomst opnieuw van dienst te zijn voor bijkomende vragen of voor nieuwe reisavonturen.
Met vriendelijke groet,
Tine Verreck
Senior Manager Customer Care
Verified
ttime to reach the compagny
the problem is to reach the compagny with our difference time zone for me is +6H00 to 7H00 when i am not in Belgium. only stable communication is by email . internet doesn t work allways
Date of experience: 28 November 2024
Reply from Connections
Dear Paul,
Thank you for your feedback!
We understand the challenges of reaching us due to the time difference when you're not in Belgium. We strive to make our services accessible globally, but we recognize that internet connectivity issues can add another layer of difficulty.
To better assist you, we recommend using our email support as a stable option for communication, especially when internet access is unreliable. Additionally, our 24/7 Duty Manager service is available to assist you with urgent travel-related matters. You'll find the contact details on your travel documents for immediate support.
We appreciate your understanding and are here to help make your travels as smooth as possible.
Best regards,
Tine Verreck
Senior Manager Customer Care
Verified
Very accommodating
The salesman is very accommodating, he explains well all the details of our flight and he made sure that we don't miss a copy or information about everything. Thank you...
Date of experience: 24 November 2024
Reply from Connections
Dear Geert,
Thank you so much for your kind words! We're delighted to hear that our colleague was able to assist you effectively and provide all the necessary details for your flight. We truly appreciate your feedback and look forward to serving you again in the future!
Kind regards,
Ilse
Team Connections
Verified
Reply from Connections
Chère Christine,
Merci pour votre retour positif concernant notre shop à Waterloo ! Nous sommes ravis de savoir que vous avez apprécié l’accueil chaleureux, la patience et l’efficacité de notre équipe. Votre satisfaction est notre priorité, et nous espérons vous accompagner à nouveau dans vos futurs projets de voyage.
Bien cordialement,
Tine Verreck
Senior Manager Customer Care
Verified
Service was efficient and excellent
Service was efficient and excellent, as always.
Date of experience: 01 November 2024
Reply from Connections
Dear Kenneth,
Thank you for sharing your positive feedback on Yasmine at our Antwerp shop! We’re delighted to hear that her service was efficient and excellent, as you’ve come to expect. Looking forward to helping you plan your next journey with the same level of care and professionalism. Safe travels!
Kind regards,
Tine Verreck
Senior Manager Customer Care
Verified
Top Service
Personal approach, flexibility, open to discuss, non-binding proposal
Date of experience: 10 October 2024
Reply from Connections
Dear Lieven,
Thank you for your kind feedback! We're delighted to hear that Carolien’s personal approach, flexibility, and open communication made a positive impact on your experience. Providing tailored, non-binding proposals to fit your needs is exactly what we strive for. Looking forward to assisting you with future plans!
Kind regards,
Tine Verreck
Senior Manager Customer Care
Verified
Reply from Connections
Cher Gauthier,
Merci beaucoup pour votre retour positif concernant Mélanie de notre agence à Namur ! Sa réactivité est en effet l'un de nos atouts majeurs, et nous sommes ravis qu'elle ait pu répondre à vos attentes. Chez Connections, nous nous efforçons de fournir un service rapide et efficace pour que chaque expérience de voyage soit inoubliable. Nous sommes impatients de vous accompagner à nouveau dans vos prochaines aventures !
Bien cordialement,
Tine Verreck
Senior Manager Customer Care
Verified
they always helping me
they always helping me - correct - friendly - honest
Date of experience: 06 October 2024
Reply from Connections
Dear Todd,
Thank you for your feedback! We're thrilled to hear that Shani and the team in our Antwerp shop have been consistently helpful, friendly, and honest. Providing correct and trustworthy service is our top priority, and we appreciate your continued trust. Looking forward to assisting you with your future travel plans!
Kind regards,
Tine Verreck
Senior Manager Customer Care
Verified
Best travel agency good price good…
Best travel agency good price good service, correct I’m very impressed with your service
Date of experience: 06 October 2024
Reply from Connections
Dear Nyima,
Thank you so much for your kind words! We’re thrilled to hear that you're impressed with our online booking service. Our goal is to provide the best travel experience with great prices and efficient service. We truly appreciate your trust in us and look forward to helping you plan more unforgettable trips in the future!
Kind regards,
Tine Verreck
Senior Manager Customer Care
Verified
Impressively quick and helpful service
I'm always impressed with the service I receive from the agents at Connections. They go out of their way to help find the best travel options, best prices, and they always take our needs and concerns into account.
They are quick and helpful.
Date of experience: 16 September 2024
Reply from Connections
Dear Samara,
Thank you so much for your wonderful feedback regarding Bruno and our shop in Vilvoorde. We're thrilled to hear that you consistently receive quick and helpful service from our team. It's great to know that we are able to meet your travel needs and provide the best options and prices while keeping your concerns in mind.
We truly appreciate your trust in Connections and look forward to assisting you with your future travel plans!
Best regards,
Tine Verreck
Senior Manager Customer Care
Verified
Reply from Connections
Dear Utchara,
Thank you for your positive feedback! We are happy to hear that you are satisfied with the service at our shop in Leuven. It's always our goal to help our customers quickly, friendly and clearly, and it's great to hear that this was the case for you. We look forward to serving you again in the future!
Regards,
Tine Verreck
Senior Manager Customer Care
We were only informed about flight data…
We were only informed about flight data very late, causing us to pay additional 250 USD for United Flight to be able to have seats togheter for the two of us.
Date of experience: 19 September 2024
Reply from Connections
Dear Bart,
Thank you for the feedback but without any file reference or full name, I cannot verify if there was an issue. Please forward me your file at the following email address : [email protected]
Regards,
Tine Verreck
Senior Manager Customer Care
Verified
The people on the phone where very…
The people on the phone where very polite and helpfull.
Date of experience: 13 September 2024
Reply from Connections
Dear Heikki,
Thank you for your kind feedback! We're thrilled to hear that our team provided you with polite and helpful service over the phone. We're always here to assist you, and we look forward to helping you again in the future!
Best regards,
Tine Verreck
Senior Manager Customer Care
Verified
When everything is OK, no problem...but when it starts going wrong, it goes really wrong
It looked easy to book a flight. However, I tried to book a journey and it was impossible for several flights. The response time to provide an answer was too long to keep good prices. The team does not call but send emails which is very inconvenient. However, when calling the contact center, the people are really nice and provide good information. And as mentioned in the title, from the moment the booking can be easily done, then, this is really easy.
Date of experience: 21 August 2024
Reply from Connections
Dear Laurence,
Thank you for your feedback. We’re glad to hear that you found our contact center team to be helpful and informative. However, we’re sorry to hear about the challenges you faced with booking your flight. We understand that timely responses are crucial, especially when prices fluctuate. We’re working on improving our processes to ensure a smoother and more efficient experience for our customers in the future. Your insights are valuable, and we appreciate you sharing them with us.
Kind regards,
Tine Verreck
Senior Manager Customer Care
Fabulous trip to USA!
Fabulous trip to USA!
Everything was arranged, good hotels at the best spot!
We enjoyed every minute😉
Date of experience: 04 July 2024
Reply from Connections
Dear Lies,
Thank you so much for your wonderful feedback!
It’s fantastic that you enjoyed every minute of your journey! We look forward to helping you plan your next adventure.
Best regards,
Ilse
Team Connections
Verified
trustful company
Use connections for more than a dozen travels.
Always on top with affordable prices.
Date of experience: 07 August 2024
Reply from Connections
Dear,
Thank you for your trust and fidelity!
We’re delighted that you’ve chosen Connections for many travels. It’s great to know that we’ve met your expectations.
We look forward to assisting you with many more journeys in the future!
Best regards,
Ilse
Team Connections
Verified
The agency didn’t tell me about the…
The agency didn’t tell me about the rough (dangerous neighborhood)… You can’t call the little water on the rooftop a ‘pool’…
Date of experience: 06 August 2024
Reply from Connections
Dear,
Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We take your concerns seriously and we'll be contacting you personally to better understand your experience.
Thank you for bringing this to our attention.
Kind regards,
Ilse
Team Connections
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