Purpose of this study was to investigate the relationship between ethical climate, job satisfacti... more Purpose of this study was to investigate the relationship between ethical climate, job satisfaction, organizational commitment and intention to leave, among employees in Shiraz electric distribution company. This study is applied research, and correctional study, was conducted in 1390. The Statistical Society included 100 people from employees of Shiraz electric distribution company. In this study, measurement tools, was standardized questionnaires. Islamic ethics questionnaire Yousef Darwish, 2000, Spector Job Satisfaction Questionnaire, 1997, blav intention to leave questionnaire 1978 and Alen and Mier organizational commitment questionnaire 2004. Lisrel and Spss software were used for analysis. The results confirm the causal model. Results of research showed that ethical climate has positive effect on organizational commitment and and job satisfaction and organizational commitment have negative effect on intention to leave. The results of research can improve job satisfaction and organizational commitment bye improve ethical climate and can reduce intention to leave in organization.
Interactions between smaller companies in order to share capabilities and weaknesses coverage are... more Interactions between smaller companies in order to share capabilities and weaknesses coverage are very common in holding companies. Although holding value creation by creating synergies among subsidiaries, easy looks but unpleasant practical experiences show that in some organizations the lack of precise identification of opportunities for synergies between the companies, leading to the establishment of relationships between companies that are not only useful, but it can lead to major problems. Accordingly, the main objective of this paper is to provide a fuzzy system is to explore opportunities for synergy in holding, so that the potential opportunities and synergies between related companies specified and the organization existing information system must be developed. Therefore, based on the possible links between the activities and manageability of these relations in associated companies of holding, fuzzy matrix of exploration opportunities for synergy designed and the position o...
Outsourcing is a powerful tool for organizations to gain advantage in competition, but like any t... more Outsourcing is a powerful tool for organizations to gain advantage in competition, but like any tool it may cause vulnerabilities if used improperly. The main purpose of this study is to identify risks of outsourcing projects in an electrical generation management company. Then to prioritize the major and minor risks as well as identifying them. This research is an applied research and the method is descriptive with survey. In this study, the Gray DEMATEL technique and Interpretive Structural Modeling(ISM) is combined to identify and design the pattern of relationships indicators. With the use of DEMATEL technique, we identify the causal relationships between variables. The ISM is used to analyze the results. After analyzing the factors we conducted that two risks of communication and contract problems are the main risks in outsourcing project. the company should take into account the two risks in order to achieve the …
When decisions are made in uncertainty, robust analysis is a reliable method to evaluate the cons... more When decisions are made in uncertainty, robust analysis is a reliable method to evaluate the consequences of an initial decision during time. In this method sequential decisions would be implemented during a period of time and assessed. To establish robust analysis, we need to develop future scenarios and extract initial commitments which are more robust. Although it's abilities, robust analysis is a simple approach for gathering expert opinions and loses lots of information. The proposed model in this article, combines fuzzy screening phases with robust planning. The model here is then tested in a case study. In workshops six experts in Shiraz ED Co. cooperated to extract future scenarios, system configurations and needed commitments. Eventually by structuring the problem and evaluating this based on selected criteria, the desired configurations were specified. These configurations made the strategic solutions for logistics network for long term. The results show the combination of fuzzy screening and robust analysis can be used efficiently as a strategic planning framework for ambiguity and unstructured problems.
The purpose of this study is to investigate and compare factors affecting customer satisfaction i... more The purpose of this study is to investigate and compare factors affecting customer satisfaction in public and private sector hospitals. The study is based on a survey of 385 customers of Tehran city hospitals. The sampling approach is cluster sampling, which is taken from private and public sector hospitals. Primarily interviews were used to identify behavioral and organizational factors, which affect customer satisfaction. Then using a questionnaire in Likert scale type we gathered the data. The data were analyzed with SPSS software package. The effects of some customer-related factors on satisfaction of customers are tested in this study. These factors include good behavior with patients, qualified services, accountability of personnel and the patients' attitudes. The results show a positive relationship between these factors and satisfaction of customers. Based on the satisfaction level of the patients, this study also shows that there is a significant difference between public sector and private sector hospitals. In fact, the satisfaction level of patients in the private sector is higher than that in the public sector.
Purpose of this study was to investigate the relationship between ethical climate, job satisfacti... more Purpose of this study was to investigate the relationship between ethical climate, job satisfaction, organizational commitment and intention to leave, among employees in Shiraz electric distribution company. This study is applied research, and correctional study, was conducted in 1390. The Statistical Society included 100 people from employees of Shiraz electric distribution company. In this study, measurement tools, was standardized questionnaires. Islamic ethics questionnaire Yousef Darwish, 2000, Spector Job Satisfaction Questionnaire, 1997, blav intention to leave questionnaire 1978 and Alen and Mier organizational commitment questionnaire 2004. Lisrel and Spss software were used for analysis. The results confirm the causal model. Results of research showed that ethical climate has positive effect on organizational commitment and and job satisfaction and organizational commitment have negative effect on intention to leave. The results of research can improve job satisfaction and organizational commitment bye improve ethical climate and can reduce intention to leave in organization.
Interactions between smaller companies in order to share capabilities and weaknesses coverage are... more Interactions between smaller companies in order to share capabilities and weaknesses coverage are very common in holding companies. Although holding value creation by creating synergies among subsidiaries, easy looks but unpleasant practical experiences show that in some organizations the lack of precise identification of opportunities for synergies between the companies, leading to the establishment of relationships between companies that are not only useful, but it can lead to major problems. Accordingly, the main objective of this paper is to provide a fuzzy system is to explore opportunities for synergy in holding, so that the potential opportunities and synergies between related companies specified and the organization existing information system must be developed. Therefore, based on the possible links between the activities and manageability of these relations in associated companies of holding, fuzzy matrix of exploration opportunities for synergy designed and the position o...
Outsourcing is a powerful tool for organizations to gain advantage in competition, but like any t... more Outsourcing is a powerful tool for organizations to gain advantage in competition, but like any tool it may cause vulnerabilities if used improperly. The main purpose of this study is to identify risks of outsourcing projects in an electrical generation management company. Then to prioritize the major and minor risks as well as identifying them. This research is an applied research and the method is descriptive with survey. In this study, the Gray DEMATEL technique and Interpretive Structural Modeling(ISM) is combined to identify and design the pattern of relationships indicators. With the use of DEMATEL technique, we identify the causal relationships between variables. The ISM is used to analyze the results. After analyzing the factors we conducted that two risks of communication and contract problems are the main risks in outsourcing project. the company should take into account the two risks in order to achieve the …
When decisions are made in uncertainty, robust analysis is a reliable method to evaluate the cons... more When decisions are made in uncertainty, robust analysis is a reliable method to evaluate the consequences of an initial decision during time. In this method sequential decisions would be implemented during a period of time and assessed. To establish robust analysis, we need to develop future scenarios and extract initial commitments which are more robust. Although it's abilities, robust analysis is a simple approach for gathering expert opinions and loses lots of information. The proposed model in this article, combines fuzzy screening phases with robust planning. The model here is then tested in a case study. In workshops six experts in Shiraz ED Co. cooperated to extract future scenarios, system configurations and needed commitments. Eventually by structuring the problem and evaluating this based on selected criteria, the desired configurations were specified. These configurations made the strategic solutions for logistics network for long term. The results show the combination of fuzzy screening and robust analysis can be used efficiently as a strategic planning framework for ambiguity and unstructured problems.
The purpose of this study is to investigate and compare factors affecting customer satisfaction i... more The purpose of this study is to investigate and compare factors affecting customer satisfaction in public and private sector hospitals. The study is based on a survey of 385 customers of Tehran city hospitals. The sampling approach is cluster sampling, which is taken from private and public sector hospitals. Primarily interviews were used to identify behavioral and organizational factors, which affect customer satisfaction. Then using a questionnaire in Likert scale type we gathered the data. The data were analyzed with SPSS software package. The effects of some customer-related factors on satisfaction of customers are tested in this study. These factors include good behavior with patients, qualified services, accountability of personnel and the patients' attitudes. The results show a positive relationship between these factors and satisfaction of customers. Based on the satisfaction level of the patients, this study also shows that there is a significant difference between public sector and private sector hospitals. In fact, the satisfaction level of patients in the private sector is higher than that in the public sector.
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