Http Dx Doi Org 10 1080 13606710701339322, Dec 4, 2010
Ticket distribution channels for live music events have been revolutionised through the increased... more Ticket distribution channels for live music events have been revolutionised through the increased take-up of internet technologies, and the music supply-chain has evolved into a multi-channel value network. The assumption that this creates increased consumer autonomy and improved service quality is explored here through a case-study of the ticket pre-sale for the US leg of the Depeche Mode 2005–06 World Tour, which utilises an innovative virtual channel strategy, promoted as a service to loyal fans. A multi-method ...
International Journal of Entrepreneurial Behavior & Research, 2015
ABSTRACT The purpose of this paper is to understand more about the conditions which foster certai... more ABSTRACT The purpose of this paper is to understand more about the conditions which foster certain women’s resilience in science engineering and technology (SET) entrepreneurship. The research responds to the so-called “leaky pipeline”, which sees progressively smaller numbers of women participating in SET at each developmental stage from training to employment, and asks why some women establish and grow their businesses while others are discouraged. In all, 15 female SET entrepreneurs, with businesses that had progressed beyond the initial start-up phase were selected from national databases. Data were collected from semi-structured interviews and documentary records over a six-month period and analysed using both manual and software-based thematic review. Responses were mapped to bring narratives to the forefront, and were compared using relevant literature on emerging gender topics. Findings suggest that female SET entrepreneurs undertake a continual process of adjustment to cope with the perceptual tendencies of visibility, contrast and assimilation (Kanter, 1993). They make frequent allowances and/or arrangements for their “unusual” status within the industry. In overcoming limited opportunities for women in traditional SET roles, participants perceived assimilation in terms of becoming an “honorary man”, occasionally in attitude, but primarily via hard-earned proof of personal expertise. This research considers an under-researched group, dealing both with female entrepreneurship generally and women’s involvement in the SET sector specifically, and demonstrates the complexity of responses to gendered business environments. Increased awareness of the issues facing women in SET is vital in beginning to address the leaky pipeline.
Ticket distribution channels for live music events have been revolutionised through the increased... more Ticket distribution channels for live music events have been revolutionised through the increased take-up of internet technologies, and the music supply-chain has evolved into a multi-channel value network. The assumption that this creates increased consumer autonomy and improved service quality is explored here through a case-study of the ticket pre-sale for the US leg of the Depeche Mode 2005–06 World Tour, which utilises an innovative virtual channel strategy, promoted as a service to loyal fans. A multi-method ...
Recent debate on the quality of arts events has concentrated on the requirement to deliver agains... more Recent debate on the quality of arts events has concentrated on the requirement to deliver against a complex range of political, social, and cultural criteria with an emphasis on the external partnerships that are forged. Yet those aspects of quality over which event organizers have more direct control have been accorded minor examination. The authors believe that operational effectiveness is key to service quality in the cultural context, and seek to demonstrate that a balanced consideration of both process and product is vital to fully
deliver quality arts events. This article identifies areas of emergent research and practice and focuses on issues in the front-of-house environment where the breakdown of service quality is a real concern, using the experience of one UK not-for-profit arts organization as a case study to illustrate potential management responses.
Key words: Service quality; Operations management; Arts events; Front-of-house; Ticketing
Http Dx Doi Org 10 1080 13606710701339322, Dec 4, 2010
Ticket distribution channels for live music events have been revolutionised through the increased... more Ticket distribution channels for live music events have been revolutionised through the increased take-up of internet technologies, and the music supply-chain has evolved into a multi-channel value network. The assumption that this creates increased consumer autonomy and improved service quality is explored here through a case-study of the ticket pre-sale for the US leg of the Depeche Mode 2005–06 World Tour, which utilises an innovative virtual channel strategy, promoted as a service to loyal fans. A multi-method ...
International Journal of Entrepreneurial Behavior & Research, 2015
ABSTRACT The purpose of this paper is to understand more about the conditions which foster certai... more ABSTRACT The purpose of this paper is to understand more about the conditions which foster certain women’s resilience in science engineering and technology (SET) entrepreneurship. The research responds to the so-called “leaky pipeline”, which sees progressively smaller numbers of women participating in SET at each developmental stage from training to employment, and asks why some women establish and grow their businesses while others are discouraged. In all, 15 female SET entrepreneurs, with businesses that had progressed beyond the initial start-up phase were selected from national databases. Data were collected from semi-structured interviews and documentary records over a six-month period and analysed using both manual and software-based thematic review. Responses were mapped to bring narratives to the forefront, and were compared using relevant literature on emerging gender topics. Findings suggest that female SET entrepreneurs undertake a continual process of adjustment to cope with the perceptual tendencies of visibility, contrast and assimilation (Kanter, 1993). They make frequent allowances and/or arrangements for their “unusual” status within the industry. In overcoming limited opportunities for women in traditional SET roles, participants perceived assimilation in terms of becoming an “honorary man”, occasionally in attitude, but primarily via hard-earned proof of personal expertise. This research considers an under-researched group, dealing both with female entrepreneurship generally and women’s involvement in the SET sector specifically, and demonstrates the complexity of responses to gendered business environments. Increased awareness of the issues facing women in SET is vital in beginning to address the leaky pipeline.
Ticket distribution channels for live music events have been revolutionised through the increased... more Ticket distribution channels for live music events have been revolutionised through the increased take-up of internet technologies, and the music supply-chain has evolved into a multi-channel value network. The assumption that this creates increased consumer autonomy and improved service quality is explored here through a case-study of the ticket pre-sale for the US leg of the Depeche Mode 2005–06 World Tour, which utilises an innovative virtual channel strategy, promoted as a service to loyal fans. A multi-method ...
Recent debate on the quality of arts events has concentrated on the requirement to deliver agains... more Recent debate on the quality of arts events has concentrated on the requirement to deliver against a complex range of political, social, and cultural criteria with an emphasis on the external partnerships that are forged. Yet those aspects of quality over which event organizers have more direct control have been accorded minor examination. The authors believe that operational effectiveness is key to service quality in the cultural context, and seek to demonstrate that a balanced consideration of both process and product is vital to fully
deliver quality arts events. This article identifies areas of emergent research and practice and focuses on issues in the front-of-house environment where the breakdown of service quality is a real concern, using the experience of one UK not-for-profit arts organization as a case study to illustrate potential management responses.
Key words: Service quality; Operations management; Arts events; Front-of-house; Ticketing
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deliver quality arts events. This article identifies areas of emergent research and practice and focuses on issues in the front-of-house environment where the breakdown of service quality is a real concern, using the experience of one UK not-for-profit arts organization as a case study to illustrate potential management responses.
Key words: Service quality; Operations management; Arts events; Front-of-house; Ticketing
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deliver quality arts events. This article identifies areas of emergent research and practice and focuses on issues in the front-of-house environment where the breakdown of service quality is a real concern, using the experience of one UK not-for-profit arts organization as a case study to illustrate potential management responses.
Key words: Service quality; Operations management; Arts events; Front-of-house; Ticketing