Zenodo (CERN European Organization for Nuclear Research), Dec 31, 2019
the purpose of this paper is to examine the application of quality management in the airline's se... more the purpose of this paper is to examine the application of quality management in the airline's sector and analyze it in the context of the Glykas Quality Compass (GQC). We present GQC with its categories and basic concepts. We provide a literature survey of the field of quality management classified in the four main categories of GQC, namely: philosophies, frameworks, standards and excellence awards. We also provide a survey of all quality related issues associated with the airline's sector. The application of the four aforementioned quality categories in the airline's sector is also envisaged and finally we conclude with the presentation of the quality audit process in the airline's sector as an indicative application of quality standards.
International Journal of Information Management, Dec 1, 2004
This paper examines the effects of the dramatic changes incurred in the sector of printing and pu... more This paper examines the effects of the dramatic changes incurred in the sector of printing and publishing after the introduction of digital printing. The print production process is rapidly shifting from analogue to digital technologies as the infrastructure (or basis) for workflows. The efficiency of the production process requires the digitalisation of all steps and elimination of analogue methods and materials from the process flow apart from the starting and finishing phase. Across networks, printing will be a dial tone service simple, reliable, ubiquitous, fast, and cheap. The combination of all these aspects offers very important competitive advantages to printing and publishing firms, which will be able to adapt their business processes, according to the technological and organisational framework of digital printing. This includes both the improvement of the already offered services in terms of best-value-for-money publishing and printing as well the introduction of new services. In this article, we present a workflow solution over the web that allows printing and publishing firms to capitalise fully the opportunities offered by digital printing. We also present results from performance measurement and reorganisation after the introduction of the D-PRINT solution to three printing and publishing firms.
Balkans Journal of Emerging Trends in Social Sciences, Dec 30, 2022
The results of a literature survey on the application of management science fields to sport manag... more The results of a literature survey on the application of management science fields to sport management are presented. The most prominent Critical Success Factors and Enablers for their achievement, identified in the SM maturity assessment frameworks are specified. Existing published work in sport management per critical success factor and enabler category is also presented thus providing a theoretical basis for their significance in the sport management field. A novel holistic sports management maturity assessment framework is proposed. The framework is based on and includes, a ten-by-ten matrix, the most prominent critical success factors and enablers identified in the literature survey. The proposed framework is then applied to the most known sport management competencies accreditation framework called COSMA. The result of this application is a proposed novel "tracking matrix". Both the proposed maturity frameworks and the tracking matrix can be used by both academics and practitioners in the SM field.
The goal of the paper is to suggest a comprehensive and integrated knowledge management implement... more The goal of the paper is to suggest a comprehensive and integrated knowledge management implementation and maturity assessment model based on the most common critical success factors and corporate enablers discovered during a systematic overview of the knowledge management maturity models and the related literature review. Summarizing the review leads to the discovery of KMMMs CSFs and key themes, while simultaneously examining the idea of standardization through accepted KM standards and their core principles. To provide a model that can be used by both practitioners and researchers in the future to improve organizational performance and to be used as a tool for knowledge management performance measurement, the implementation stages of the proposed framework, the maturity levels, the proposed assessment measuring tools and methods are presented in an approach that encompasses the core guidelines of ISO 30401.
Recently, there has been an increasing interest in defining Corporate Social Responsibility (CSR)... more Recently, there has been an increasing interest in defining Corporate Social Responsibility (CSR) and the factors that have the potential to influence it. CSR has become an essential strategic tool and its initiatives have increased in variety and scope, impacting communities and businesses in economic, environmental, and social terms as a means of raising the social profile and maximizing the corporation's long-term economic and social value. This paper aims to introduce the concept of Corporate Social Responsibility and to investigate the key enabling factors and constraints that play a crucial role in the adoption and implementation of CSR initiatives. For this, a holistic framework, namely a Corporate Social Responsibility Maturity Model (CSRMM) for CSR assessment will be analyzed and presented.
Abstract Business Process Management (BPM) has been in existence for decades. It uses, complement... more Abstract Business Process Management (BPM) has been in existence for decades. It uses, complements, integrates and extends theories, methods and tools from other scientific disciplines like: strategic management, information technology, managerial accounting, operations management etc. During this period the main focus themes of researchers and professionals in BPM were: business process modeling, business process analysis, activity based costing, business process simulation, performance measurement, workflow ...
Abstract This paper describes a methodology for the development of a proactive balanced scorecard... more Abstract This paper describes a methodology for the development of a proactive balanced scorecard (PBSCM). The balanced scorecard is one of the most popular approaches developed in the field of performance measurement. However, in spite of its reputation, there are issues that require further research. The present research addresses the problems of the balanced scorecard by utilizing the soft computing characteristics of fuzzy cognitive maps (FCMs). By using FCMs, the proposed methodology generates a dynamic network of ...
International Journal of Medical Informatics, Jun 1, 2004
Speech and language therapists (SLTs) are faced daily with a diversity of speech and language dis... more Speech and language therapists (SLTs) are faced daily with a diversity of speech and language disabilities, which are associated with a variety of conditions ranging from client groups with overall cognitive deficits to those with more specific difficulties. It is desirable that those working with such a range of problems and with such a demanding workload, plan care efficiently. Therefore, the introduction of methodologies, reference models of work and tools, which significantly improve the effectiveness of therapy, are particularly welcome. This paper describes the first web-based tool for diagnosis, treatment and e-Learning in the field of language and speech therapy. The system allows SLTs to find the optimum treatment for each patient, it also allows any non-specialist user-SLT, patient or helper (relative etc.)-to explore their creativity, by designing their own communication aid in an interactive manner, with the use of editors such as: configuration and vocabulary. The system has been tested and piloted by potential users in Greece and the UK.
Evolution and Challenges in System Development, 1999
Process thinking has expanded in recent years mainly due to the need for improved quality of oper... more Process thinking has expanded in recent years mainly due to the need for improved quality of operations. As a result of this, there is a growing need for business modelling and analysis techniques that provide justification for understanding and analysis of the organisational environment with the aim of developing appropriate solutions for redesign. There is a lack of systematic approach that can lead a process redesigner through a series of steps for the achievement of process redesign. Most of the existing methodologies are based either on real life experience with little attention on the modelling and analysis of the business environment or vice versa. In this paper we present a manufacturing company case study describing a specific framework for business modelling and analysis.
Proceedings of the Twenty-Seventh Hawaii International Conference on System Sciences HICSS-94, 1994
Abstract Business process redesign (BPR) has its roots in the manufacturing industries. In manufa... more Abstract Business process redesign (BPR) has its roots in the manufacturing industries. In manufacturing, the emphasis is usually on the description of the flow of material through manufacturing processes. More recently, BPR has been taken into consideration by the management accounting and information systems development community. Each one of these communities has focused on different aspects of BPR, with its own weaknesses and strengths. Lately, BPR methodologies based on organisational theory have started ...
This paper presents the application of a Fuzzy Cognitive Map (FCM) based theoretical framework an... more This paper presents the application of a Fuzzy Cognitive Map (FCM) based theoretical framework and its associated modeling and simulation tool to Strategy Maps (SMs). Existing limitations of SMs are presented in a literature survey. The need for scenario based SMs with inherited ability to change scenarios dynamically as well as the missing element of time are highlighted and discussed upon. FCMs are presented as an alternative to overcome these shortfalls with the introduction of fuzziness in their weights and the robust calculation mechanism. An FCM tool is presented that allows simulation of SMs as well as interconnection of nodes (performance measures) in different SMs which enable the creation of SM hierarchies. An augmented FCM calculation mechanism that allows this type of interlinking is also presented. The resulting methodology and tool are applied to two Banks and the results of these case studies are presented.
Social networks have gain a vast momentum and a widespread audience in recent years and have by f... more Social networks have gain a vast momentum and a widespread audience in recent years and have by far the biggest audience of users ever in the world targeted by marketeers and companies worldwide. The objective of this chapter is to propose a new complementary approach to Social Network Analysis (SNA) based on Fuzzy Cognitive Maps (FCMs). Initially we provide an analysis of all types of Social Networks. The objective is to clarify basic concepts and make evident to the reader that social networks are part of our daily routine ...
The use of general descriptive names, registered names, trademarks, etc. in this publication does... more The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use.
Technology and Assessment of Safety-Critical Systems, 1994
Petrochemical plants have inherent economic and personal risks associated with their operation. T... more Petrochemical plants have inherent economic and personal risks associated with their operation. To give a concrete illustration of the scale of loss of life, personal injury and costs which can arise from plant incidents, the New York Times of 19th June 1991 lists 14 petrochemical disasters from 1987 to 1991 in the USA alone. Figures for these incidents were 7 dead, 138 injured and a cost of 5246 million. It is therefore in the interests of the plant owner 10 apply best practices 10 ensure safe and cost effective plant operation, and it is in the public interest to encourage this. There are two root causes of incidents leading to personal and economic loss. One is the lack of a trusted means for operational staff 10 access consistent, reliable and high quality information about the plant's overall operational status and the procedures for operating it Secondly, there is the absence within management of a verifiable organisational model that accurately reflects the required behaviour of the organisational agents in performing safety-critical tasks. This is a necessary foundation 10 cope with the 'multifarious changes and unexpected events that occur in a complex plant The LIFETRACK project brings together an international petrochemical company (BP), a supplier of plant information and control systems (Honeywell) and an academic decision-support group. We are working IOgether in a united" attempt to make an in-depth investigation inlO the information needs of plant personnel when operating in safety-critical situations and how reliable information systems can be designed and maintained over the lifetime of a plant This paper illustrates how we have been developing the object-relationship modelling (ORM) and Object Life Cycle (OLC) languages for the problem of designing an organisational model as a prerequisite to an information system 10 support permit management. In addition 10 this, we also demonstrate the application of an object-oriented variant of the Z specification language 10 the verification of this model. Through this example, the principles of organisational modelling and verifICation for safety-critical tasks we are developing for the LIFETRACK project will be illustrated.
Zenodo (CERN European Organization for Nuclear Research), Dec 31, 2019
the purpose of this paper is to examine the application of quality management in the airline's se... more the purpose of this paper is to examine the application of quality management in the airline's sector and analyze it in the context of the Glykas Quality Compass (GQC). We present GQC with its categories and basic concepts. We provide a literature survey of the field of quality management classified in the four main categories of GQC, namely: philosophies, frameworks, standards and excellence awards. We also provide a survey of all quality related issues associated with the airline's sector. The application of the four aforementioned quality categories in the airline's sector is also envisaged and finally we conclude with the presentation of the quality audit process in the airline's sector as an indicative application of quality standards.
International Journal of Information Management, Dec 1, 2004
This paper examines the effects of the dramatic changes incurred in the sector of printing and pu... more This paper examines the effects of the dramatic changes incurred in the sector of printing and publishing after the introduction of digital printing. The print production process is rapidly shifting from analogue to digital technologies as the infrastructure (or basis) for workflows. The efficiency of the production process requires the digitalisation of all steps and elimination of analogue methods and materials from the process flow apart from the starting and finishing phase. Across networks, printing will be a dial tone service simple, reliable, ubiquitous, fast, and cheap. The combination of all these aspects offers very important competitive advantages to printing and publishing firms, which will be able to adapt their business processes, according to the technological and organisational framework of digital printing. This includes both the improvement of the already offered services in terms of best-value-for-money publishing and printing as well the introduction of new services. In this article, we present a workflow solution over the web that allows printing and publishing firms to capitalise fully the opportunities offered by digital printing. We also present results from performance measurement and reorganisation after the introduction of the D-PRINT solution to three printing and publishing firms.
Balkans Journal of Emerging Trends in Social Sciences, Dec 30, 2022
The results of a literature survey on the application of management science fields to sport manag... more The results of a literature survey on the application of management science fields to sport management are presented. The most prominent Critical Success Factors and Enablers for their achievement, identified in the SM maturity assessment frameworks are specified. Existing published work in sport management per critical success factor and enabler category is also presented thus providing a theoretical basis for their significance in the sport management field. A novel holistic sports management maturity assessment framework is proposed. The framework is based on and includes, a ten-by-ten matrix, the most prominent critical success factors and enablers identified in the literature survey. The proposed framework is then applied to the most known sport management competencies accreditation framework called COSMA. The result of this application is a proposed novel "tracking matrix". Both the proposed maturity frameworks and the tracking matrix can be used by both academics and practitioners in the SM field.
The goal of the paper is to suggest a comprehensive and integrated knowledge management implement... more The goal of the paper is to suggest a comprehensive and integrated knowledge management implementation and maturity assessment model based on the most common critical success factors and corporate enablers discovered during a systematic overview of the knowledge management maturity models and the related literature review. Summarizing the review leads to the discovery of KMMMs CSFs and key themes, while simultaneously examining the idea of standardization through accepted KM standards and their core principles. To provide a model that can be used by both practitioners and researchers in the future to improve organizational performance and to be used as a tool for knowledge management performance measurement, the implementation stages of the proposed framework, the maturity levels, the proposed assessment measuring tools and methods are presented in an approach that encompasses the core guidelines of ISO 30401.
Recently, there has been an increasing interest in defining Corporate Social Responsibility (CSR)... more Recently, there has been an increasing interest in defining Corporate Social Responsibility (CSR) and the factors that have the potential to influence it. CSR has become an essential strategic tool and its initiatives have increased in variety and scope, impacting communities and businesses in economic, environmental, and social terms as a means of raising the social profile and maximizing the corporation's long-term economic and social value. This paper aims to introduce the concept of Corporate Social Responsibility and to investigate the key enabling factors and constraints that play a crucial role in the adoption and implementation of CSR initiatives. For this, a holistic framework, namely a Corporate Social Responsibility Maturity Model (CSRMM) for CSR assessment will be analyzed and presented.
Abstract Business Process Management (BPM) has been in existence for decades. It uses, complement... more Abstract Business Process Management (BPM) has been in existence for decades. It uses, complements, integrates and extends theories, methods and tools from other scientific disciplines like: strategic management, information technology, managerial accounting, operations management etc. During this period the main focus themes of researchers and professionals in BPM were: business process modeling, business process analysis, activity based costing, business process simulation, performance measurement, workflow ...
Abstract This paper describes a methodology for the development of a proactive balanced scorecard... more Abstract This paper describes a methodology for the development of a proactive balanced scorecard (PBSCM). The balanced scorecard is one of the most popular approaches developed in the field of performance measurement. However, in spite of its reputation, there are issues that require further research. The present research addresses the problems of the balanced scorecard by utilizing the soft computing characteristics of fuzzy cognitive maps (FCMs). By using FCMs, the proposed methodology generates a dynamic network of ...
International Journal of Medical Informatics, Jun 1, 2004
Speech and language therapists (SLTs) are faced daily with a diversity of speech and language dis... more Speech and language therapists (SLTs) are faced daily with a diversity of speech and language disabilities, which are associated with a variety of conditions ranging from client groups with overall cognitive deficits to those with more specific difficulties. It is desirable that those working with such a range of problems and with such a demanding workload, plan care efficiently. Therefore, the introduction of methodologies, reference models of work and tools, which significantly improve the effectiveness of therapy, are particularly welcome. This paper describes the first web-based tool for diagnosis, treatment and e-Learning in the field of language and speech therapy. The system allows SLTs to find the optimum treatment for each patient, it also allows any non-specialist user-SLT, patient or helper (relative etc.)-to explore their creativity, by designing their own communication aid in an interactive manner, with the use of editors such as: configuration and vocabulary. The system has been tested and piloted by potential users in Greece and the UK.
Evolution and Challenges in System Development, 1999
Process thinking has expanded in recent years mainly due to the need for improved quality of oper... more Process thinking has expanded in recent years mainly due to the need for improved quality of operations. As a result of this, there is a growing need for business modelling and analysis techniques that provide justification for understanding and analysis of the organisational environment with the aim of developing appropriate solutions for redesign. There is a lack of systematic approach that can lead a process redesigner through a series of steps for the achievement of process redesign. Most of the existing methodologies are based either on real life experience with little attention on the modelling and analysis of the business environment or vice versa. In this paper we present a manufacturing company case study describing a specific framework for business modelling and analysis.
Proceedings of the Twenty-Seventh Hawaii International Conference on System Sciences HICSS-94, 1994
Abstract Business process redesign (BPR) has its roots in the manufacturing industries. In manufa... more Abstract Business process redesign (BPR) has its roots in the manufacturing industries. In manufacturing, the emphasis is usually on the description of the flow of material through manufacturing processes. More recently, BPR has been taken into consideration by the management accounting and information systems development community. Each one of these communities has focused on different aspects of BPR, with its own weaknesses and strengths. Lately, BPR methodologies based on organisational theory have started ...
This paper presents the application of a Fuzzy Cognitive Map (FCM) based theoretical framework an... more This paper presents the application of a Fuzzy Cognitive Map (FCM) based theoretical framework and its associated modeling and simulation tool to Strategy Maps (SMs). Existing limitations of SMs are presented in a literature survey. The need for scenario based SMs with inherited ability to change scenarios dynamically as well as the missing element of time are highlighted and discussed upon. FCMs are presented as an alternative to overcome these shortfalls with the introduction of fuzziness in their weights and the robust calculation mechanism. An FCM tool is presented that allows simulation of SMs as well as interconnection of nodes (performance measures) in different SMs which enable the creation of SM hierarchies. An augmented FCM calculation mechanism that allows this type of interlinking is also presented. The resulting methodology and tool are applied to two Banks and the results of these case studies are presented.
Social networks have gain a vast momentum and a widespread audience in recent years and have by f... more Social networks have gain a vast momentum and a widespread audience in recent years and have by far the biggest audience of users ever in the world targeted by marketeers and companies worldwide. The objective of this chapter is to propose a new complementary approach to Social Network Analysis (SNA) based on Fuzzy Cognitive Maps (FCMs). Initially we provide an analysis of all types of Social Networks. The objective is to clarify basic concepts and make evident to the reader that social networks are part of our daily routine ...
The use of general descriptive names, registered names, trademarks, etc. in this publication does... more The use of general descriptive names, registered names, trademarks, etc. in this publication does not imply, even in the absence of a specific statement, that such names are exempt from the relevant protective laws and regulations and therefore free for general use.
Technology and Assessment of Safety-Critical Systems, 1994
Petrochemical plants have inherent economic and personal risks associated with their operation. T... more Petrochemical plants have inherent economic and personal risks associated with their operation. To give a concrete illustration of the scale of loss of life, personal injury and costs which can arise from plant incidents, the New York Times of 19th June 1991 lists 14 petrochemical disasters from 1987 to 1991 in the USA alone. Figures for these incidents were 7 dead, 138 injured and a cost of 5246 million. It is therefore in the interests of the plant owner 10 apply best practices 10 ensure safe and cost effective plant operation, and it is in the public interest to encourage this. There are two root causes of incidents leading to personal and economic loss. One is the lack of a trusted means for operational staff 10 access consistent, reliable and high quality information about the plant's overall operational status and the procedures for operating it Secondly, there is the absence within management of a verifiable organisational model that accurately reflects the required behaviour of the organisational agents in performing safety-critical tasks. This is a necessary foundation 10 cope with the 'multifarious changes and unexpected events that occur in a complex plant The LIFETRACK project brings together an international petrochemical company (BP), a supplier of plant information and control systems (Honeywell) and an academic decision-support group. We are working IOgether in a united" attempt to make an in-depth investigation inlO the information needs of plant personnel when operating in safety-critical situations and how reliable information systems can be designed and maintained over the lifetime of a plant This paper illustrates how we have been developing the object-relationship modelling (ORM) and Object Life Cycle (OLC) languages for the problem of designing an organisational model as a prerequisite to an information system 10 support permit management. In addition 10 this, we also demonstrate the application of an object-oriented variant of the Z specification language 10 the verification of this model. Through this example, the principles of organisational modelling and verifICation for safety-critical tasks we are developing for the LIFETRACK project will be illustrated.
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Papers by michael glykas