Conference Presentations by Professor Yogesh C. Joshi
In the wake of need for efficient means of urban travel the governments across the world have inv... more In the wake of need for efficient means of urban travel the governments across the world have involved private equity and enterprise in provision of a variety of public transport to ever increasing urban population. In emerging economies like India, governments are awaking to this need for efficient public transport as well. Hence, Public Private Partnerships (PPPs) are increasingly used to provide city bus services. Urban Local Bodies (ULBs) face perennial problems such as productive inefficiencies, capacity shortages, financial constraints and so on and hence run after the PPPs as a panacea for burgeoning problem of urban travel.
The last decade or two has seen many PPPs in city bus services in India. Ideally, such public service provisions are the responsibility of government. However, due to resource constraint and need for efficiency PPPs have emerged as preferred mode of providing such public services in developed as well as developing countries in the world. Privatization results in permanent transfer of ownership of assets to the private players leading to its monopoly hence, PPP is considered a better instrument as the ownership rights remain jointly with government and private player and operation are regulated substantially so that the society at large is not exposed to problems that arise out of abusive monopoly in infrastructure. PPPs in city bus transport are either in the Gross Cost Contract (GCC) or Net Cost Contract (NCC) forms. Most of the ULBs in India preferred NCC as it relieved ULBs from making any payments to the bus operators. On the contrary, the operators paid ULBs the annual premium for the rights earned to run the bus operations. However, the sustainability of NCCs started to be questioned when the profitability of the bus services was not achievable and frequent route changes and service quality went for a toss. This brought in GCC, wherein the ULBs paid the bus operator on per kilometer basis and hence ULBs assuming the revenue risk.
This paper analyse the challenges associated with City bus operations broadly classified as strategic, tactical and operational and the instrumentality of PPPs in overcoming city bus operation challenges. The paper also highlights some shortfalls of PPPs and recommends measures that could make PPPs more marketable.
Papers by Professor Yogesh C. Joshi
International Journal of Basic Sciences and Applied Computing, 2019
Determination of customer satisfaction is one of the very important parameters for the telecom op... more Determination of customer satisfaction is one of the very important parameters for the telecom operators in India. This paper undertakes analysis of different factors, which enables to ear mark the major aspects that leads to satisfaction of mobile users. The study had been carried out among the mobile users of the state of Gujarat. The paper also tries to find out the gaps between customer expectation and their service satisfaction. The study also investigates the potentiality of the revenue generation and customer retention tools for telecom operators. Opinions of about 800 mobile users from 20 districts of Gujarat were captured through close ended questionnaire. Simple random sampling method was used, where the perception of individuals of various strata of the society were captured. Other than recording the personal data of the mobile users, in terms of name, age, gender, locality, profession, income and qualification, other useful information related to satisfaction from mobile...
International Journal of Recent Technology and Engineering (IJRTE), 2019
Telecommunication services market in India is a hot bed of competition.With the advent of new Tel... more Telecommunication services market in India is a hot bed of competition.With the advent of new Telecommunication operator ,Reliance JIO, the competition had further been cut throat.In such a situation,retaining an existing customer is more significant then acquisition of a new one. Hence building trust and loyalty among telecommunication service users is quite pivotal as it act as a bridge, which can in the long run help in retaining a customer.The study analyzes the effect of trust,loyalty,service quality,perception and switching cost on customer satisfaction among mobile users of Gujarat.The research study centers around the mobile users of Gujarat state and its various zones.Various analysis like factor analysis,Principal component analysis and multiple regression analysis have been utilized,which helped to determine the factors of customer satisfaction and the relationships between service quality-customer satisfaction, loyalty-customer satisfaction, perception-customer satisfact...
Agricultural Economics Research Review, 2020
Marketing Science, 2009
We analyze firms' decisions to invest in customer relationship management (CRM) initiatives s... more We analyze firms' decisions to invest in customer relationship management (CRM) initiatives such as acquisition and retention in a competitive context, a topic largely ignored in past CRM research. We characterize each customer by her intrinsic preference towards each firm, the contribution margin she generates for each firm, and her responsiveness to each firm's retention and acquisition efforts. We show that a firm should invest most heavily in retaining those customers that exhibit moderate responsiveness to its CRM efforts. Further, a firm should most aggressively seek to attract those customers that exhibit moderate responsiveness to their provider's CRM efforts and those that are moderately profitable for their current provider. Investing more in customers that are more responsive does not always lead to higher firm profits, because stronger competition for such customers tends to erode the effects of higher CRM efforts of an individual firm. When firms develop a c...
International Journal of Recent Technology and Engineering (IJRTE), 2019
Satisfaction of customers is extremely critical for any industry especially the highly competitiv... more Satisfaction of customers is extremely critical for any industry especially the highly competitive Telecom industry in India. This research examines statistical association of various demographic factors like age, gender, marital status, income, qualification, profession and locality with customer satisfaction of the mobile users of Gujarat, the 5th largest state of India in terms of area. In this research, responses of 800 mobile users with various demographic factors and from 4 different zones of Gujarat were gathered using various close ended questionnaires and simple random sampling. To capture the information and attributes related to satisfaction from mobile services a 5 point Likert Scale was used. The results were analyzed using ANOVA (Welch test, Brown-Forsythe and F test as applicable) and independent samples T test to reach to the desired objectives. Further post hoc tests (Games Howell and Tukey tests) as applicable were also carried out to pin point the group with signi...
Marketing Letters, 2008
The tailoring of a firm's marketing mix to the individual customer is the essence of one-to-one m... more The tailoring of a firm's marketing mix to the individual customer is the essence of one-to-one marketing. In this paper, we distinguish between two forms of one-to-one marketing: personalization and customization. Personalization occurs when the firm decides what marketing mix is suitable for the individual. It is usually based on previously collected customer data. Customization occurs when the customer proactively specifies one or more elements of his or her marketing mix. We summarize key challenges and knowledge gaps in understanding both firm and customer choices in one-to-one markets. We conclude with a summary of research opportunities.
Indian Journal of Dairy Science, 2020
evaluated the use of EVM initially for management of bovine mastitis and subsequently for managem... more evaluated the use of EVM initially for management of bovine mastitis and subsequently for management of other common ailments of dairy animals. It was observed that EVM was helpful in successfully managing mastitis (85%), diarrhoea (86%), fever (85%), indigestion (87%), anoestrus (77%), worm infestation (89%), wound healing (79%) and ecto-parasite infestation (87%) with high clinical cure rate. It was economical compared to conventional allopathic treatment. A reduction in residues of common antibiotics (quinolones, tetracycline, sulphonamide, ß-lactam) in milk was observed in the area of operation. Drug resistant bacteria (S. aureus including methicillin resistant S. aureus-MRSA; and E. coli including Extended Spectrum Beta Lactamase producing-E. coli-ESBL), were isolated from the milk of bovines suffering from mastitis. EVM was able to cure even these animals. However, awareness about EVM is limited among animal health service providers and other stakeholders. EVM needs to be given adequate focus and mainstreamed. This would entail concerted efforts and initiatives in policy, research and development and infrastructure.
International Journal of Higher Education, 2020
Good governance enhances efficiency both in public and private sector organizations. Productivity... more Good governance enhances efficiency both in public and private sector organizations. Productivity and good governance are closely associated to aid value for investment both in terms of time and money, and end-user satisfaction. Productivity Enhancement and quality improvement of higher education depend on governance-trends and productive leadership of the institution. Discipline, and quality vision set, and policy practiced by the leadership in Higher Education Institutions (HEIs) propagate down the timeline-hierarchy. This article addresses the pivotal factors and parameters worldwide studied, accepted and opined in various case studies and policy making schemes for good governance of Higher Education Indian Institution (HEIIs). This is necessary to enable their leadership enhancing the organizational productivity for 21st-century Indian subcontinent. The 3rd largest youth in the world studying in HEIIs would contribute the most to the growth of 21st-century Indian economy and liv...
Gadjah Mada International Journal of Business, 2021
Globalization has unlocked and exposed domestic and overseas marketers to superior market opportu... more Globalization has unlocked and exposed domestic and overseas marketers to superior market opportunities. Additionally, it presents consumers worldwide with a vast number of local and foreign brand choices. Indian consumers, also now, have a broader choice of merchandise at their disposal as economic liberalization and privatization along with globalization have reduced the barriers to trade. In such a setting, the concept of consumer ethnocentrism can deliver deep insights about the preference of consumers toward domestic merchandise. The study aims to develop the Indian Consumer Ethnocentrism Scale (ICE-Scale) and validate the same. Data are collected using a structured questionnaire from urban and rural regions. The study constructed the Indian Consumer Ethnocentrism Scale (ICE-Scale), explored its dimensionality on a sample of 450 respondents, and validated the scale with another sample of 450 using exploratory factor analysis. It was established that the ICE-Scale encompasses tw...
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Conference Presentations by Professor Yogesh C. Joshi
The last decade or two has seen many PPPs in city bus services in India. Ideally, such public service provisions are the responsibility of government. However, due to resource constraint and need for efficiency PPPs have emerged as preferred mode of providing such public services in developed as well as developing countries in the world. Privatization results in permanent transfer of ownership of assets to the private players leading to its monopoly hence, PPP is considered a better instrument as the ownership rights remain jointly with government and private player and operation are regulated substantially so that the society at large is not exposed to problems that arise out of abusive monopoly in infrastructure. PPPs in city bus transport are either in the Gross Cost Contract (GCC) or Net Cost Contract (NCC) forms. Most of the ULBs in India preferred NCC as it relieved ULBs from making any payments to the bus operators. On the contrary, the operators paid ULBs the annual premium for the rights earned to run the bus operations. However, the sustainability of NCCs started to be questioned when the profitability of the bus services was not achievable and frequent route changes and service quality went for a toss. This brought in GCC, wherein the ULBs paid the bus operator on per kilometer basis and hence ULBs assuming the revenue risk.
This paper analyse the challenges associated with City bus operations broadly classified as strategic, tactical and operational and the instrumentality of PPPs in overcoming city bus operation challenges. The paper also highlights some shortfalls of PPPs and recommends measures that could make PPPs more marketable.
Papers by Professor Yogesh C. Joshi
The last decade or two has seen many PPPs in city bus services in India. Ideally, such public service provisions are the responsibility of government. However, due to resource constraint and need for efficiency PPPs have emerged as preferred mode of providing such public services in developed as well as developing countries in the world. Privatization results in permanent transfer of ownership of assets to the private players leading to its monopoly hence, PPP is considered a better instrument as the ownership rights remain jointly with government and private player and operation are regulated substantially so that the society at large is not exposed to problems that arise out of abusive monopoly in infrastructure. PPPs in city bus transport are either in the Gross Cost Contract (GCC) or Net Cost Contract (NCC) forms. Most of the ULBs in India preferred NCC as it relieved ULBs from making any payments to the bus operators. On the contrary, the operators paid ULBs the annual premium for the rights earned to run the bus operations. However, the sustainability of NCCs started to be questioned when the profitability of the bus services was not achievable and frequent route changes and service quality went for a toss. This brought in GCC, wherein the ULBs paid the bus operator on per kilometer basis and hence ULBs assuming the revenue risk.
This paper analyse the challenges associated with City bus operations broadly classified as strategic, tactical and operational and the instrumentality of PPPs in overcoming city bus operation challenges. The paper also highlights some shortfalls of PPPs and recommends measures that could make PPPs more marketable.