The authors of the paper, "The Patient Experience in Ontario 2020: What is Possible?", ... more The authors of the paper, "The Patient Experience in Ontario 2020: What is Possible?", framed both the current state as well as the future of what patient experience might look like in five years. To ensure intention is catalyzed into meaningful change to improve experience and outcomes, we suggest four winning conditions. The first is to change the language; patients are people too, irrespective of their disease or illness; person-centred is inclusive language and ought to be the focus. The second condition is focused on leaders who play a critical role to establish, build and embed person-centred within the organization. The third and fourth winning conditions are building the evidence base and using effective and meaningful engagement, moving beyond advice, to partnership, respectively. Person-centred care is not the flavour of the month, it is here to stay. Ontarians are important actors in the system not only as users of the system but owners as well. To those who mig...
Experience Based Design (EBD) uses patient and staff experiences to identify quality improvement ... more Experience Based Design (EBD) uses patient and staff experiences to identify quality improvement opportunities in healthcare settings. An EBD Collaborative was established to share successes and challenges related to the EBD projects. This paper summarizes the various lessons lea minutes and audio recordings, email communications, newsletters, project updates surveys and interviews. A total of ten key themes were identified. While EBD t experience led to successful quality improvement initiatives. In particular, staff gained new insights from the patients' perspective, which enhanced their understanding of patient experience. improve the patient experience requires work, commitment, time and leadership. There are several strategies that the EBD teams found effective as outlined in th listen and act on what is heard.
The authors of the paper, "The Patient Experience in Ontario 2020: What is Possible?", ... more The authors of the paper, "The Patient Experience in Ontario 2020: What is Possible?", framed both the current state as well as the future of what patient experience might look like in five years. To ensure intention is catalyzed into meaningful change to improve experience and outcomes, we suggest four winning conditions. The first is to change the language; patients are people too, irrespective of their disease or illness; person-centred is inclusive language and ought to be the focus. The second condition is focused on leaders who play a critical role to establish, build and embed person-centred within the organization. The third and fourth winning conditions are building the evidence base and using effective and meaningful engagement, moving beyond advice, to partnership, respectively. Person-centred care is not the flavour of the month, it is here to stay. Ontarians are important actors in the system not only as users of the system but owners as well. To those who mig...
Experience Based Design (EBD) uses patient and staff experiences to identify quality improvement ... more Experience Based Design (EBD) uses patient and staff experiences to identify quality improvement opportunities in healthcare settings. An EBD Collaborative was established to share successes and challenges related to the EBD projects. This paper summarizes the various lessons lea minutes and audio recordings, email communications, newsletters, project updates surveys and interviews. A total of ten key themes were identified. While EBD t experience led to successful quality improvement initiatives. In particular, staff gained new insights from the patients' perspective, which enhanced their understanding of patient experience. improve the patient experience requires work, commitment, time and leadership. There are several strategies that the EBD teams found effective as outlined in th listen and act on what is heard.
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Papers by Lesley Moody