Electronic knowledge repositories facilitate knowledge discovery and reuse by providing computer-... more Electronic knowledge repositories facilitate knowledge discovery and reuse by providing computer-mediated repositories for users to codify their expertise. However, why individuals volunteer to help strangers in these electronic networks is not well understood. There is no apparent benefit for the contributor and free-riders have same access to the public good as everyone else. Based on previous research positing that the interaction created by network participants produces an online public good of knowledge, the purpose of this paper is to investigate individuals' intention to continue sharing knowledge in electronic knowledge repository. Drawing from social cognitive theory, and cognitive evaluation theory, we propose a theoretical model employing environmental factors such as feedback, rewards, and communication, and individual motivations such as perceived knowledge self-efficacy and self-esteem to explain person's behavior (continuance intention) to contribute knowledge in the electronic knowledge repositories.
The School of Information Systems, Technology and Management, Australian School of Business is re... more The School of Information Systems, Technology and Management, Australian School of Business is researching a behavioral study on electronic community. The main purpose of the study is to examine the factors influencing individual‟s motivation to continue sharing knowledge in Wikipedia. An intriguing question: Do individuals‟ motivations affected by underlying environmental factors adequately explain their continuance intention to share knowledge in Wikipedia?
Knowledge management is one of the most important research streams in IS research since knowledge... more Knowledge management is one of the most important research streams in IS research since knowledge is being seen as a vital and significant strategic organizational resource that can influence the competitive advantages of the organization. Organizations have been trying to understand how knowledge is created, shared, and used within the organization as they need to capitalize on the knowledge they possess. Knowledge exists and is shared at different levels (individual, group, and organization level) in organizations. This paper reviews existing literature in this area and presents a framework that identifies factors that most significantly influence knowledge sharing between individuals in organizations.
While project management has become one of the more popular organizational disciplines over the l... more While project management has become one of the more popular organizational disciplines over the last few decades, ironically, project success statistics suggest that most projects still fail, and thus do not accomplish their business objectives. This therefore presents a unique opportunity to study this phenomenon to improve success rates in this discipline. As projects are complex, multi-dimensional phenomena, it can be examined from various perspectives. In this study, the phenomenon of IT project success is examined from the user perspective by developing a theoretical framework that investigates the role of user participation and involvement in determining ISD project success.
Knowledge represents one of the most valuable resources by which both individuals and organizatio... more Knowledge represents one of the most valuable resources by which both individuals and organizations leverage and extract value resulting in benefits such as increasing individual’s domain expertise, improving work performance, and achieving competitive advantage. Traditional knowledge management literature focuses mostly on knowledge creation and dissemination within organizations. Due to the recent advancements in information and communication technologies, online social structures (e.g. virtual community-of-practice) are emerged with the primary purpose of knowledge exchange. Prior research on KM has highlighted various factors that affect individual’s willingness to share knowledge. However, there has been little research focused on understanding individual’s intention of future participation in these online societies. Since members‟ continuous voluntary contribution is critical to the sustainability of an electronic environment, it is timely to investigate what drives members’ motivation to continue knowledge sharing in the electronic communities. In this study, we focus on knowledge sharing behavior in the Electronic Networks-of-Practice. We examine the motivations that drive individuals to continue sharing knowledge in the open content contributing network, specifically Wikipedia.
Electronic knowledge repositories facilitate knowledge discovery and reuse by providing computer-... more Electronic knowledge repositories facilitate knowledge discovery and reuse by providing computer-mediated repositories for users to codify their expertise. However, why individuals volunteer to help strangers in these electronic networks is not well understood. There is no apparent benefit for the contributor and free-riders have same access to the public good as everyone else. Based on previous research positing that the interaction created by network participants produces an online public good of knowledge, the purpose of this paper is to investigate individuals’ intention to continue sharing knowledge in electronic knowledge repository. Drawing from social cognitive theory, and cognitive evaluation theory, we propose a theoretical model employing environmental factors such as feedback, rewards, and communication, and individual motivations such as perceived knowledge self-efficacy and self-esteem to explain person’s behavior (continuance intention) to contribute knowledge in the electronic knowledge repositories.
Keywords Knowledge contribution, electronic knowledge repository, social capital, continuance intention
Prior research on groupware tends to focus on understanding the task processes and how technology... more Prior research on groupware tends to focus on understanding the task processes and how technology can be deployed to facilitate the task completion. However, the socio-emotional processes among Global Virtual Team (GVT) members who use the groupware have not been given due consideration. In this paper, we propose a conceptual framework explaining how the various social capital dimensions of social interaction tie, trust, reciprocity, identification and shared language can enhance the socio-emotional processes leading to improved GVT performance and satisfaction. The antecedent factors leading to the creation of the social capital are groupware features that facilitate social awareness, social presence, social identity and mutual knowledge. We then make a case for the viability of using Social Networking Sites (SNSs) such as Facebook as groupware and identify specific Facebook features that fit into our conceptual framework. A methodology is also proposed for future research to validate the conceptual framework.
Keywords Groupware, global virtual team, socio-emotional processes, social capital.
The continuous growth of e-learning community has drawn a lot of attention from IS researchers. H... more The continuous growth of e-learning community has drawn a lot of attention from IS researchers. However, studies have shown that most electronic communities are facing the problems with retaining members and motivating them for active participation. Based on irretrievable investments and IS continuance model, we propose a theoretical model employing reputation, trust, social ties, perceived usefulness and satisfaction to explain individuals’ continuance intention in an elearning community. The research model is tested with the current users of an e-learning community (Integrated Virtual Learning Environment). Reputation and social ties are found to be significant, while trust, perceived usefulness and satisfaction are not. Implications for theory and practice are drawn and discussed.
Keywords E-learning community, continuance intention, reputation, social ties, trust
Knowledge management is one of the most important research streams in IS research since knowledge... more Knowledge management is one of the most important research streams in IS research since knowledge is being seen as a vital and significant strategic organizational resource that can influence the competitive advantages of the organization. Organizations have been trying to understand how knowledge is created, shared, and used within the organization as they need to capitalize on the knowledge they possess. Knowledge exists and is shared at different levels (individual, group, and organization level) in organizations. This paper reviews existing literature in this area and presents a framework that identifies factors that most significantly influence knowledge sharing between individuals in organizations.
Electronic knowledge repositories facilitate knowledge discovery and reuse by providing computer-... more Electronic knowledge repositories facilitate knowledge discovery and reuse by providing computer-mediated repositories for users to codify their expertise. However, why individuals volunteer to help strangers in these electronic networks is not well understood. There is no apparent benefit for the contributor and free-riders have same access to the public good as everyone else. Based on previous research positing that the interaction created by network participants produces an online public good of knowledge, the purpose of this paper is to investigate individuals' intention to continue sharing knowledge in electronic knowledge repository. Drawing from social cognitive theory, and cognitive evaluation theory, we propose a theoretical model employing environmental factors such as feedback, rewards, and communication, and individual motivations such as perceived knowledge self-efficacy and self-esteem to explain person's behavior (continuance intention) to contribute knowledge in the electronic knowledge repositories.
The School of Information Systems, Technology and Management, Australian School of Business is re... more The School of Information Systems, Technology and Management, Australian School of Business is researching a behavioral study on electronic community. The main purpose of the study is to examine the factors influencing individual‟s motivation to continue sharing knowledge in Wikipedia. An intriguing question: Do individuals‟ motivations affected by underlying environmental factors adequately explain their continuance intention to share knowledge in Wikipedia?
Knowledge management is one of the most important research streams in IS research since knowledge... more Knowledge management is one of the most important research streams in IS research since knowledge is being seen as a vital and significant strategic organizational resource that can influence the competitive advantages of the organization. Organizations have been trying to understand how knowledge is created, shared, and used within the organization as they need to capitalize on the knowledge they possess. Knowledge exists and is shared at different levels (individual, group, and organization level) in organizations. This paper reviews existing literature in this area and presents a framework that identifies factors that most significantly influence knowledge sharing between individuals in organizations.
While project management has become one of the more popular organizational disciplines over the l... more While project management has become one of the more popular organizational disciplines over the last few decades, ironically, project success statistics suggest that most projects still fail, and thus do not accomplish their business objectives. This therefore presents a unique opportunity to study this phenomenon to improve success rates in this discipline. As projects are complex, multi-dimensional phenomena, it can be examined from various perspectives. In this study, the phenomenon of IT project success is examined from the user perspective by developing a theoretical framework that investigates the role of user participation and involvement in determining ISD project success.
Knowledge represents one of the most valuable resources by which both individuals and organizatio... more Knowledge represents one of the most valuable resources by which both individuals and organizations leverage and extract value resulting in benefits such as increasing individual’s domain expertise, improving work performance, and achieving competitive advantage. Traditional knowledge management literature focuses mostly on knowledge creation and dissemination within organizations. Due to the recent advancements in information and communication technologies, online social structures (e.g. virtual community-of-practice) are emerged with the primary purpose of knowledge exchange. Prior research on KM has highlighted various factors that affect individual’s willingness to share knowledge. However, there has been little research focused on understanding individual’s intention of future participation in these online societies. Since members‟ continuous voluntary contribution is critical to the sustainability of an electronic environment, it is timely to investigate what drives members’ motivation to continue knowledge sharing in the electronic communities. In this study, we focus on knowledge sharing behavior in the Electronic Networks-of-Practice. We examine the motivations that drive individuals to continue sharing knowledge in the open content contributing network, specifically Wikipedia.
Electronic knowledge repositories facilitate knowledge discovery and reuse by providing computer-... more Electronic knowledge repositories facilitate knowledge discovery and reuse by providing computer-mediated repositories for users to codify their expertise. However, why individuals volunteer to help strangers in these electronic networks is not well understood. There is no apparent benefit for the contributor and free-riders have same access to the public good as everyone else. Based on previous research positing that the interaction created by network participants produces an online public good of knowledge, the purpose of this paper is to investigate individuals’ intention to continue sharing knowledge in electronic knowledge repository. Drawing from social cognitive theory, and cognitive evaluation theory, we propose a theoretical model employing environmental factors such as feedback, rewards, and communication, and individual motivations such as perceived knowledge self-efficacy and self-esteem to explain person’s behavior (continuance intention) to contribute knowledge in the electronic knowledge repositories.
Keywords Knowledge contribution, electronic knowledge repository, social capital, continuance intention
Prior research on groupware tends to focus on understanding the task processes and how technology... more Prior research on groupware tends to focus on understanding the task processes and how technology can be deployed to facilitate the task completion. However, the socio-emotional processes among Global Virtual Team (GVT) members who use the groupware have not been given due consideration. In this paper, we propose a conceptual framework explaining how the various social capital dimensions of social interaction tie, trust, reciprocity, identification and shared language can enhance the socio-emotional processes leading to improved GVT performance and satisfaction. The antecedent factors leading to the creation of the social capital are groupware features that facilitate social awareness, social presence, social identity and mutual knowledge. We then make a case for the viability of using Social Networking Sites (SNSs) such as Facebook as groupware and identify specific Facebook features that fit into our conceptual framework. A methodology is also proposed for future research to validate the conceptual framework.
Keywords Groupware, global virtual team, socio-emotional processes, social capital.
The continuous growth of e-learning community has drawn a lot of attention from IS researchers. H... more The continuous growth of e-learning community has drawn a lot of attention from IS researchers. However, studies have shown that most electronic communities are facing the problems with retaining members and motivating them for active participation. Based on irretrievable investments and IS continuance model, we propose a theoretical model employing reputation, trust, social ties, perceived usefulness and satisfaction to explain individuals’ continuance intention in an elearning community. The research model is tested with the current users of an e-learning community (Integrated Virtual Learning Environment). Reputation and social ties are found to be significant, while trust, perceived usefulness and satisfaction are not. Implications for theory and practice are drawn and discussed.
Keywords E-learning community, continuance intention, reputation, social ties, trust
Knowledge management is one of the most important research streams in IS research since knowledge... more Knowledge management is one of the most important research streams in IS research since knowledge is being seen as a vital and significant strategic organizational resource that can influence the competitive advantages of the organization. Organizations have been trying to understand how knowledge is created, shared, and used within the organization as they need to capitalize on the knowledge they possess. Knowledge exists and is shared at different levels (individual, group, and organization level) in organizations. This paper reviews existing literature in this area and presents a framework that identifies factors that most significantly influence knowledge sharing between individuals in organizations.
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Papers by KK Oo Tha
In this study, we focus on knowledge sharing behavior in the Electronic Networks-of-Practice. We examine the motivations that drive individuals to continue sharing knowledge in the open content contributing network, specifically Wikipedia.
Keywords: Electronic Network-of-Practice (ENoP), online communities, knowledge sharing, knowledge management, Wikipedia
users to codify their expertise. However, why individuals volunteer to help strangers in these electronic networks is not well
understood. There is no apparent benefit for the contributor and free-riders have same access to the public good as everyone
else. Based on previous research positing that the interaction created by network participants produces an online public good
of knowledge, the purpose of this paper is to investigate individuals’ intention to continue sharing knowledge in electronic
knowledge repository. Drawing from social cognitive theory, and cognitive evaluation theory, we propose a theoretical model
employing environmental factors such as feedback, rewards, and communication, and individual motivations such as
perceived knowledge self-efficacy and self-esteem to explain person’s behavior (continuance intention) to contribute
knowledge in the electronic knowledge repositories.
Keywords
Knowledge contribution, electronic knowledge repository, social capital, continuance intention
facilitate the task completion. However, the socio-emotional processes among Global Virtual Team (GVT) members who use
the groupware have not been given due consideration. In this paper, we propose a conceptual framework explaining how the
various social capital dimensions of social interaction tie, trust, reciprocity, identification and shared language can enhance
the socio-emotional processes leading to improved GVT performance and satisfaction. The antecedent factors leading to the
creation of the social capital are groupware features that facilitate social awareness, social presence, social identity and
mutual knowledge. We then make a case for the viability of using Social Networking Sites (SNSs) such as Facebook as
groupware and identify specific Facebook features that fit into our conceptual framework. A methodology is also proposed
for future research to validate the conceptual framework.
Keywords
Groupware, global virtual team, socio-emotional processes, social capital.
shown that most electronic communities are facing the problems with retaining members and motivating them for active
participation. Based on irretrievable investments and IS continuance model, we propose a theoretical model employing
reputation, trust, social ties, perceived usefulness and satisfaction to explain individuals’ continuance intention in an elearning
community. The research model is tested with the current users of an e-learning community (Integrated Virtual
Learning Environment). Reputation and social ties are found to be significant, while trust, perceived usefulness and
satisfaction are not. Implications for theory and practice are drawn and discussed.
Keywords
E-learning community, continuance intention, reputation, social ties, trust
and significant strategic organizational resource that can influence the competitive advantages of the organization.
Organizations have been trying to understand how knowledge is created, shared, and used within the organization as they
need to capitalize on the knowledge they possess. Knowledge exists and is shared at different levels (individual, group, and
organization level) in organizations. This paper reviews existing literature in this area and presents a framework that
identifies factors that most significantly influence knowledge sharing between individuals in organizations.
KEYWORDS
Knowledge Management, Intension-based Models, Behavioral Models, User Acceptance, Knowledge Sharing
In this study, we focus on knowledge sharing behavior in the Electronic Networks-of-Practice. We examine the motivations that drive individuals to continue sharing knowledge in the open content contributing network, specifically Wikipedia.
Keywords: Electronic Network-of-Practice (ENoP), online communities, knowledge sharing, knowledge management, Wikipedia
users to codify their expertise. However, why individuals volunteer to help strangers in these electronic networks is not well
understood. There is no apparent benefit for the contributor and free-riders have same access to the public good as everyone
else. Based on previous research positing that the interaction created by network participants produces an online public good
of knowledge, the purpose of this paper is to investigate individuals’ intention to continue sharing knowledge in electronic
knowledge repository. Drawing from social cognitive theory, and cognitive evaluation theory, we propose a theoretical model
employing environmental factors such as feedback, rewards, and communication, and individual motivations such as
perceived knowledge self-efficacy and self-esteem to explain person’s behavior (continuance intention) to contribute
knowledge in the electronic knowledge repositories.
Keywords
Knowledge contribution, electronic knowledge repository, social capital, continuance intention
facilitate the task completion. However, the socio-emotional processes among Global Virtual Team (GVT) members who use
the groupware have not been given due consideration. In this paper, we propose a conceptual framework explaining how the
various social capital dimensions of social interaction tie, trust, reciprocity, identification and shared language can enhance
the socio-emotional processes leading to improved GVT performance and satisfaction. The antecedent factors leading to the
creation of the social capital are groupware features that facilitate social awareness, social presence, social identity and
mutual knowledge. We then make a case for the viability of using Social Networking Sites (SNSs) such as Facebook as
groupware and identify specific Facebook features that fit into our conceptual framework. A methodology is also proposed
for future research to validate the conceptual framework.
Keywords
Groupware, global virtual team, socio-emotional processes, social capital.
shown that most electronic communities are facing the problems with retaining members and motivating them for active
participation. Based on irretrievable investments and IS continuance model, we propose a theoretical model employing
reputation, trust, social ties, perceived usefulness and satisfaction to explain individuals’ continuance intention in an elearning
community. The research model is tested with the current users of an e-learning community (Integrated Virtual
Learning Environment). Reputation and social ties are found to be significant, while trust, perceived usefulness and
satisfaction are not. Implications for theory and practice are drawn and discussed.
Keywords
E-learning community, continuance intention, reputation, social ties, trust
and significant strategic organizational resource that can influence the competitive advantages of the organization.
Organizations have been trying to understand how knowledge is created, shared, and used within the organization as they
need to capitalize on the knowledge they possess. Knowledge exists and is shared at different levels (individual, group, and
organization level) in organizations. This paper reviews existing literature in this area and presents a framework that
identifies factors that most significantly influence knowledge sharing between individuals in organizations.
KEYWORDS
Knowledge Management, Intension-based Models, Behavioral Models, User Acceptance, Knowledge Sharing