The worlds of work and of financial services (FS) are changing at high speed. Consumer expectatio... more The worlds of work and of financial services (FS) are changing at high speed. Consumer expectations are rising as FS companies face growing competition from digital startups and technology companies that are setting new benchmarks for customer and workforce experiences. At the same time, a new generation is entering the workforce, bringing with it new demands of the workplace and new ways of thinking and collaborating.
From big data to the Internet of Things to intelligent automation, the pace of technology change, too, is accelerating. Disruptive technologies that automate mundane tasks and processes, or that augment human expertise, creativity and skill with realtime information and new capabilities will completely change the shape of the FS workforce over the next five to 10 years.
Our econometric value modelling estimates that 7-10 percent of tasks in the FS workforce could be automated by 2025, while 43-48 percent could be augmented with technology. The resulting cost savings and productivity gains could deliver between $87 billion and $140 billion of cumulative value for the North American FS industry between 2018 and 2025.
The worlds of work and of financial services (FS) are changing at high speed. Consumer expectatio... more The worlds of work and of financial services (FS) are changing at high speed. Consumer expectations are rising as FS companies face growing competition from digital startups and technology companies that are setting new benchmarks for customer and workforce experiences. At the same time, a new generation is entering the workforce, bringing with it new demands of the workplace and new ways of thinking and collaborating.
From big data to the Internet of Things to intelligent automation, the pace of technology change, too, is accelerating. Disruptive technologies that automate mundane tasks and processes, or that augment human expertise, creativity and skill with realtime information and new capabilities will completely change the shape of the FS workforce over the next five to 10 years.
Our econometric value modelling estimates that 7-10 percent of tasks in the FS workforce could be automated by 2025, while 43-48 percent could be augmented with technology. The resulting cost savings and productivity gains could deliver between $87 billion and $140 billion of cumulative value for the North American FS industry between 2018 and 2025.
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Papers by Helen Lindsay
growing competition from digital startups and technology companies that are setting new benchmarks for customer and workforce
experiences. At the same time, a new generation is entering the workforce, bringing with it new demands of the workplace and
new ways of thinking and collaborating.
From big data to the Internet of Things to intelligent automation, the pace of technology change, too, is accelerating. Disruptive technologies that automate mundane tasks and processes, or that augment human
expertise, creativity and skill with realtime information and new capabilities will completely change the shape of the FS
workforce over the next five to 10 years.
Our econometric value modelling estimates that 7-10 percent of tasks in the FS workforce could be automated by 2025, while 43-48 percent could be augmented with technology. The resulting cost savings
and productivity gains could deliver between $87 billion and $140 billion of cumulative value for the North American FS industry between 2018 and 2025.
growing competition from digital startups and technology companies that are setting new benchmarks for customer and workforce
experiences. At the same time, a new generation is entering the workforce, bringing with it new demands of the workplace and
new ways of thinking and collaborating.
From big data to the Internet of Things to intelligent automation, the pace of technology change, too, is accelerating. Disruptive technologies that automate mundane tasks and processes, or that augment human
expertise, creativity and skill with realtime information and new capabilities will completely change the shape of the FS
workforce over the next five to 10 years.
Our econometric value modelling estimates that 7-10 percent of tasks in the FS workforce could be automated by 2025, while 43-48 percent could be augmented with technology. The resulting cost savings
and productivity gains could deliver between $87 billion and $140 billion of cumulative value for the North American FS industry between 2018 and 2025.