Papers by Georgette Dumont
Cogent Education, 2021
Abstract This article examines a case study regarding pre- and post-COVID-19 faculty adoption pat... more Abstract This article examines a case study regarding pre- and post-COVID-19 faculty adoption patterns for online teaching. It is based on a usable sample of 184 faculty from a relatively typical, teaching/research institution, in which the bulk of the faculty had some modest level of hybrid or fully online teaching. The Unified Theory of Acceptance and Use of Technology (UTAUT)is used as the framework for the analysis for this descriptive case. The findings indicate that the trajectory of increasing online teaching is likely to continue and grow, despite reasonable and persistent faculty concerns. Based on the case study and literature, twenty recommendations are provided that can encourage faculty adoption and promote high quality online implementation systems.
2017 APPAM Fall Research Conference, Nov 4, 2017
Public Administration Quarterly, Jun 22, 2010
In his recent inaugural address, US President Barack Obama revisited a theme raised 48 years earl... more In his recent inaugural address, US President Barack Obama revisited a theme raised 48 years earlier in John Kennedy's inaugural address by reminding Americans of "the price and the promise of citizenship." This paper argues that academic public administration has focused over much on the promise of citizenship, in terms of what citizens can expect from their governments. What has been overlooked, though, is Obama's "price" of citizenship: responsible democratic participation on the part of the public itself. Consultative, participatory processes are doomed without this responsible participation. This raises two key questions for the public administrator. The first is an indirect one, in terms of how society can encourage responsible civic participation. The second question is a more direct one, in terms of how the public administrator can challenge irresponsible civic participation without risking a populist backlash costing a job. Finally, this paper discusses how improved communication in public affairs might best prepare public managers to contribute to this responsible citizenship.
Journal of Nonprofit Education and Leadership, 2018
Much research has been done to understand how to make online teaching increasingly effective for ... more Much research has been done to understand how to make online teaching increasingly effective for students, but more needs to be understood about the implications of such a medium for faculty members, departments, and universities. We relied on survey data to explore the challenges and advantages that faculty members who teach nonprofit management courses have with hybrid and online courses. We also discuss faculty recommendations on what their departments and universities could do to help facilitate online teaching. The findings indicate that the main advantage of teaching hybrid courses is the ability to be innovative and the main advantage to teaching online courses is working remotely. However, for hybrid and online courses, the main challenge is decreased interaction with students. Suggestions that respondents had for university administrators included increased training and updating policies related to online teaching.
The purpose of the study was to understand the role of and capacity for program evaluation from t... more The purpose of the study was to understand the role of and capacity for program evaluation from the perspectives of leaders in the Northeast Florida nonprofit sector. The study was a two-phased qualitative design and had three research questions related to the role of program evaluation, the capacity for program evaluation, and the influence of the relationship between providers and funders on these efforts. The first phase was a nominal group process using the Delphi survey method. The second phase involved in-depth interviews. Study participants were chosen based on specific criteria. The Delphi phase had four rounds of surveys. Findings from the Delphi phase of the study indicated that leaders in Northeast Florida perceived there were eight distinct roles of program evaluation. The roles included assessing impact of programs, advancing organizational learning, cultivating funding collaborations, informing program management decisions, enhancing communication with multiple stakeholders, facilitating quality assurance, determining resource allocation, and validating organizational credibility. Findings regarding the essential capacity elements needed for program evaluation efforts included having sufficient time, sufficient financial resources, a positive culture, functional program evaluation designs/methods, sufficient human resources, realistic expectations from the philanthropic community, ongoing collaboration, and ongoing training. Study participants reported that these capacity elements were lacking in the Northeast Florida nonprofit sector. Interviews produced similar findings as the Delphi survey. In particular, the use of reflective practice as a role within program evaluation efforts and as a program evaluation approach were core topics of interviews. Additional findings from the study were related to program evaluation capacity development strategies, the dynamics of the relationships between xi providers and funders, and the influence of these variables on the culture of the Northeast Florida nonprofit sector. 1 Chapter 1: Introduction The nonprofit sector is an integral part of American society. Nearly 1.5 million nonprofit organizations are registered with the IRS, representing almost $2 trillion of revenue and over $4 trillion in assets (Roeger, Blackwood, & Pettijohn, 2011). Increasingly, government is divesting itself from providing essential services to United States citizens and contracting with nonprofits to fill the void (Candler & Dumont, 2010; Hall, 2010). The evolution of the nonprofit sector from a grassroots movement to a multi-million dollar industry has prompted the public, funders, and regulators to require accountability from nonprofits through assessment of organizational and program effectiveness. In short, communities want to know that their dollars invested produce results and make an impact in society as commissioned. Although the genesis of evaluating program effectiveness harkens back to the 1960s, the push for organizational accountability through determination of effectiveness in the nonprofit sector took root in the 1990s. Furthermore, funding sources increasingly are linking documenting outcomes and impact to continuation of funds (Hendricks, Plantz, & Pritchard, 2008). Currently, the intense focus on validating the efficacy of nonprofit programs does not appear to be decreasing. Unfortunately, nonprofits are playing catch-up to meet the growing accountability demands for information regarding effectiveness that results from quality program evaluation efforts. Funders and nonprofits allocate minimal resources for program evaluation. Nonprofit staff rarely have the time, resources, education, skills, or knowledge to conduct quality program
Cogent Education, 2021
Abstract This article examines a case study regarding pre- and post-COVID-19 faculty adoption pat... more Abstract This article examines a case study regarding pre- and post-COVID-19 faculty adoption patterns for online teaching. It is based on a usable sample of 184 faculty from a relatively typical, teaching/research institution, in which the bulk of the faculty had some modest level of hybrid or fully online teaching. The Unified Theory of Acceptance and Use of Technology (UTAUT)is used as the framework for the analysis for this descriptive case. The findings indicate that the trajectory of increasing online teaching is likely to continue and grow, despite reasonable and persistent faculty concerns. Based on the case study and literature, twenty recommendations are provided that can encourage faculty adoption and promote high quality online implementation systems.
Journal of Nonprofit Education and Leadership, 2018
Much research has been done to understand how to make online teaching increasingly effective for ... more Much research has been done to understand how to make online teaching increasingly effective for students, but more needs to be understood about the implications of such a medium for faculty members, departments, and universities. We relied on survey data to explore the challenges and advantages that faculty members who teach nonprofit management courses have with hybrid and online courses. We also discuss faculty recommendations on what their departments and universities could do to help facilitate online teaching. The findings indicate that the main advantage of teaching hybrid courses is the ability to be innovative and the main advantage to teaching online courses is working remotely. However, for hybrid and online courses, the main challenge is decreased interaction with students. Suggestions that respondents had for university administrators included increased training and updating policies related to online teaching.
Cases on Strategic Social Media Utilization in the Nonprofit Sector
Social media need to be understood as more than engagement tools as they also impact an organizat... more Social media need to be understood as more than engagement tools as they also impact an organization's internal systems. This chapter analyzes how the Cummer Museum of Art and Gardens (The Cummer), a medium-sized museum in Jacksonville, Florida, continues to adapt to both environmental and technical changes to successfully utilize social media, how it has overcome some obstacles, and the challenges it still faces. Using sociotechnical theory as a framework, the intersection of the museum's technical, social, and behavioral systems are brought to the fore to better understand the strategic changes the museum had to undergo to better utilize social media tools to align with its mission. A key component of effective social media use for The Cummer has been its ability to adapt its policies and procedures for online engagement through integration of its online and offline systems, so that online media align with off-line messaging and the dynamic changes in the technological pla...
In his recent inaugural address, US President Barack Obama revisited a theme raised 48 years earl... more In his recent inaugural address, US President Barack Obama revisited a theme raised 48 years earlier in John Kennedy's inaugural address by reminding Americans of "the price and the promise of citizenship." This paper argues that academic public administration has focused over much on the promise of citizenship, in terms of what citizens can expect from their governments. What has been overlooked, though, is Obama's "price" of citizenship: responsible democratic participation on the part of the public itself. Consultative, participatory processes are doomed without this responsible participation. This raises two key questions for the public administrator. The first is an indirect one, in terms of how society can encourage responsible civic participation. The second question is a more direct one, in terms of how the public administrator can challenge irresponsible civic participation without risking a populist backlash costing a job. Finally, this paper discusses how improved communication in public affairs might best prepare public managers to contribute to this responsible citizenship.
VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, 2014
Nonprofit and Voluntary Sector Quarterly, 2013
This article introduces the Nonprofit Virtual Accountability Index (NPVAI) as a tool for nonprofi... more This article introduces the Nonprofit Virtual Accountability Index (NPVAI) as a tool for nonprofits to strategically plan their online accountability, as well as for researchers to empirically analyze nonprofit Web sites. The index is developed first from the theoretical literature on nonprofit accountability, on government virtual accountability, and on best practice in website design. An exploratory factor analysis is then carried out on the index adapted from these sources. The nonprofit virtual accountability components identified were accessibility, engagement, performance, governance, and mission. The index is applied to nonprofits in Illinois to test its validity. The findings confirm the validity of the index as a tool to measure nonprofit virtual accountability.
International Review of Public Administration, 2013
Transparency and accountability are two issues that are ubiquitous for nonprofits. Today, the app... more Transparency and accountability are two issues that are ubiquitous for nonprofits. Today, the application of these issues has moved from solely traditional mediums to include online technologies. Through content analyses of nonprofit websites and in-depth interviews, this paper seeks to determine if nonprofit leaders see a conceptual connection between transparency and accountability and their online communication mediums. It was found that most still visualize online communication tools as a medium to push information out to stakeholders. In addition, a pattern was found between an executive director’s conceptualization of the purpose of online tools and the organization’s use of its website with regard to the amount of information it provided and the tools it adopted.
Canadian Public Administration, 2010
A non-profit accountability framework is developed from the broader academic literature, both wit... more A non-profit accountability framework is developed from the broader academic literature, both within non-profit studies and beyond. The framework includes a comprehensive set of stakeholders that non-profits need to be accountable to, as well as resources to be accountable for. These stakeholders and resources are then contrasted on a matrix. Sommaire : Un cadre d'imputabilité pour le secteur à but non lucratif est élaboré à partir de la documentation. Le cadre inclut un ensemble exhaustif de parties prenantes auxquelles le secteur à but non lucratif doit rendre des comptes, ainsi que des ressources pour lesquelles il est imputable. Ces parties prenantes et les ressources sont alors mises en contraste sur un tableau.
The American Review of Public Administration, 2005
By making it possible for once dispersed individuals to communicate and cooperate online, the Int... more By making it possible for once dispersed individuals to communicate and cooperate online, the Internet has raised the importance of cybercommunities—informal, online collectivities that provide support by means of many-to-many communication—as an overlooked delivery system for the provision of public goods. The importance to public administration of these communities is discussed through multisectoral analysis. Existing case study-based research on the topic is empirically assessed by mapping the cyberuniverses of three issue areas discussed in that research. Although many of the findings of the existing research remain valid, the internal governance, and so the accountability and legitimacy, of cybercommunities are found to be weak. This raises serious questions about current understanding regarding the implications of online organization for public administration.
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Papers by Georgette Dumont