I love love love my new bag!
Great service
Great bags!
Come to Great Britain - everyone will buy Paul Marius, we have nothing like it here.
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Excellent product livraison super vite. Tres contente
The ordering process on the website was very easy and straightforward, however I still did not receive my order, and I have no way of finding out what local shipping firm is actually delivering my package. Also, after a while, I noticed that you didn't follow up on the package with the emails, even though it is not yet delivered.
We've bought a school sachet in orange with brown leather details as a birthday gift. It's a beautiful bag of high quality and extraordinary design.
Company details
- Leather Goods Manufacturer
- Bag Shop
- Bags and Luggage Store
- Handbags Shop
- Leather Goods Store
- Luggage Store
About Paul Marius
Written by the company
Créée en 2010 par Florent Poirier, PAUL MARIUS est devenu iconique grâce à son univers à la fois audacieux, innovant et intemporel.
Notre volonté : vous surprendre continuellement et vous offrir une expérience unique.
A travers ses collections de maroquinerie et prêt-à-porter, PAUL MARIUS n'a de cesse de voyager, oser, créer !
Retrouvez notre histoire et nos valeurs sur paulmarius.fr. Découvrir l'univers paul mariusContact info
Rouen, France
- [email protected]
- paulmarius.fr
Verified
Paul Marius est superb
Excellent product livraison super vite. Tres contente
Date of experience: 04 December 2024
Verified
I love love love my new bag
I love love love my new bag!
Great service
Great bags!
Come to Great Britain - everyone will buy Paul Marius, we have nothing like it here.
Date of experience: 10 December 2024
Verified
Order still not shipped
The ordering process on the website was very easy and straightforward, however I still did not receive my order, and I have no way of finding out what local shipping firm is actually delivering my package. Also, after a while, I noticed that you didn't follow up on the package with the emails, even though it is not yet delivered.
Date of experience: 13 November 2024
Reply from Paul Marius
Mrs,
We are sorry to hear that you haven't received your package yet.
Also, it seems that you haven't reached our services about this problem. We invite you to write to us at [email protected].
Regards,
PAUL MARIUS' team
Verified
Verified
Absolutely gorgeous!
Absolutely gorgeous!
The purse is a gift. It's beautifully made. My daughter will be thrilled. Thank you!
Date of experience: 06 November 2024
Very good service and friendly…
Very good service and friendly costumerservice.
Date of experience: 26 October 2024
Verified
A masterpiece!
We've bought a school sachet in orange with brown leather details as a birthday gift. It's a beautiful bag of high quality and extraordinary design.
Date of experience: 16 September 2024
Verified
It's okay ras
Date of experience: 17 July 2024
Verified
Great experience
Great experience ! Amazing quality bag plus I had a little gift (red heart key ring). Very fast delivery and also nice communication (not too many emails).
Date of experience: 31 May 2024
Verified
Reply from Paul Marius
Bonjour Madame,
Si vous rencontrez un souci avec votre commande, nous vous invitons à prendre contact avec notre Service Client à l'adresse [email protected].
Bien cordialement,
L'équipe PAUL MARIUS
Verified
Verified
My bag was already ripping at the seams…
My bag was already ripping at the seams by the time I got it. Very sad about it honestly.
Date of experience: 26 January 2024
Reply from Paul Marius
Good morning Mrs,
We are very to hear that you've encountered some issues with your model.
In order to provide you with a solution, please write to our Customer Services at [email protected].
Best regards,
PAUL MARIUS' team
My bag has broken very soon after…
My bag has broken very soon after buying it and I cannot get in touch with customer service. I have emailed and phoned several times and have not got any response.
Date of experience: 29 January 2024
Reply from Paul Marius
Dear Madam,
We're very sorry to hear about this problem.
However, our team has returned to you by e-mail to propose a solution. We invite you to reply by sending the requested information.
Yours faithfully
L'Équipe PAUL MARIUS
Verified
Top de top !!
Date of experience: 15 January 2024
Order missing, no repsonse on daily calls since 1 week & 4 tickets raised
Ordered 29/12
Potential delivery @15/1 after +14d but claimed nobody @home although BPost delivered a package at the same time & date.
Dropped at a collection point on 16/1 but without a reference our an address.
Today 23/1 or 1 week later still missing any reference to my order with no response on my daily calls & 4 tickets raised via the website.
Conclusion: their French service provider LaPoste - Collisimo no doubt lost the package & customer service / helpdesk does not exist @Paul Marius.
Customer Service Response = 11/4 or 79 days after posting this review. Non-delivered product / service was reimbursed, which is no more than the minimum to be expected.
Defining this a "problem solved" sets & confirms the customer service priorities. Maybe some advise: customer experience is not defined by the problems that occur, but by the way the company is actively resolving the customer's concern !
Date of experience: 23 January 2024
Reply from Paul Marius
Hello,
We are sorry to read about your experience.
Our Customer Service team has provided a favorable response to your request and solve your problem.
Kind regards.
L'équipe PAUL MARIUS.
Verified
I don’t want to answer your questions…
I don’t want to answer your questions in english
The end
Date of experience: 15 December 2023
Reply from Paul Marius
Bonjour Monsieur,
Nous vous invitons, pour ce faire, à vous désabonner de notre newsletter (lien au bas de nos emails).
Au plaisir de vous retrouver dans l'une de nos boutiques et sur notre site internet.
Cordialement,
L'équipe Paul Marius.
Verified
Beautiful bad bought
Beautiful bad bought, very fast delivery. Perfect!
Date of experience: 18 December 2023
Verified
Defect and poor customer service
The inside zip of the purse sticks and does not open properly. As it has a defect I wish to return it. On the website it is written that for returns due to defects that I must write directly to customer services. I wrote to the given customer services email days ago (asking to be reimbursed) and have have no reply - apart from an automatic one telling me my message has been received, please don't write another one.
As company policy, frustratingly, doesn't allow me take it back to a Paul Marius shop as bought online, I'm stuck with an unusable purse waiting, and hoping, for a reply.
Update : SIX working days later I received a message asking me for visual proof of defect and proof of purchase which I promptly submitted (or in the case of proof of purchase REsubmitted as I had already sent it, I doubt that they read my email properly).
They then accepted the return of the article, however they (again) had not noticed (or ignored) my request of reimbursement and have the intention of sending me a new purse. Having lost trust in the goodwill of the company and the quality of their products, I have asked them to confirm that I will, in fact, be reimbursed before sending back the article and am waiting on their reply.
The time and energy spent trying to getting our money back is annoying and tiring, which is not, unfortunately, a good reflection of their customer services.
Date of experience: 18 December 2023
Reply from Paul Marius
Dear Sir or Madam
Thank you for taking the time to write to us. We apologize for any inconvenience caused.
Our Customer Relations department has received your e-mail and will get back to you as soon as possible to suggest a solution.
Thank you for your understanding!
Yours faithfully,
L'Équipe PAUL MARIUS
Verified
Easy and efficient
I am satisfied with the order I made. The items and categories are clearly listed and thus the order is made quick.
Date of experience: 15 December 2023
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