Best in Contact Lenses Supplier

14 hours ago

SR

I have been using this company for 4 years, initially no problems excellent service. However my orders in 2024 have had constant delays, the seem to be putting profit before customer service, which unfortunately seems to happen all too often today. The delivery used to take approx 3 days, when they were using An POST this all changed when they started using Fastway, delivery can be anything up to 10+ days, and of course the treasure hunt of actually finding where Fastway have thrown the parcel is always fun. To add to Feel Good Contacts's money saving scheme, the customer service although showing a Dublin number, is going directly to a call centre in India I assume, where the operator seems to be housed in a very noisy airhanger or perhaps a noisy street ? anyhow no sense or resolution to be had. I have found another supplier, with my contacts delivered in 2 days by An Post, lets hope they do not go on a cost cutting scheme any time soon. My advise switch supplier

9 hours ago

RO

Pathetic supplier, I will never buy from vision direct again! My contacts took almost 3 weeks to arrive and came with the wrong prescription. Do not buy from these!!

16 hours ago

CU

Great service, speedy delivery and very responsive :)

2 days ago

GA

Great range, super quality and fast delivery. All at a great price.

23 Dec 2024

MN

Great! Would use it again

23 Oct 2024

Have not received my refund, and they state that they did not received my glasses. Raised this with my bank. SCAM

17 Aug 2024

AL

I have purchased Vision Express (Oxford Street East branch) glasses with Transitions® XTRActive® Polarized lenses less than 11 months ago. These are (quite expensive) photochromic lenses largely designed by Transitions Optical company to use in a car - they basically darken on sunny days, putting less strain on the eyes. This is quite an important background info for what I am about to tell you. Fast moving forward 11 months, this week I discovered that my vision in the glasses is very blurry and on closer look both lenses seemed to have developed a “spider web” of mini cracks homogeneously located throughout both lenses. When I came to the Vision Express branch, that sold me the glasses, to figure out what was going on - the manager’s immediate reaction was that the 100-day Vision Express warranty has passed, but it looks to him like I simply scratched them. After explaining that I have done no such thing - I store the glasses in the provided glass case in the car and only take them out when I drive - the manager very unwillingly agreed to give the glasses to a technician to have a look at. Coming back in 1-2 minutes later (literally) with the answer, the manager explained that might be due to either chemical or thermal reaction. In any case he refused to help further and referred me to the customer services department if I wanted to complain. And here is the problem - I stored my glasses in the car because to me (and am quite sure, to any reasonable person in my place) it made total sense: as I mentioned at the beginning, these are the glasses largely designed to be used in a car (not anywhere else - e.g. neither walking on the street nor in the office). Not at any point during the purchase process was I warned by Vision Express staff not to store the glasses in the car. In fact, their own website advertising this product doesn’t still have any warning as of now (16/08/2024): visionexpress.com / brands / transitions. Even more remarkable, same relates to the manufacturer of those glasses: transitions.com / en-gb / products / transitions-xtractive-polarized. Only after visiting the branch, I searched the web and came across such issue in the lenses as “crazying”: smartbuyglasses.com / optical-center / lenses / crazed-lenses glasses.com / gl-us / blog / crazed-lenses Why have Vision Express, and Transitions Optical, not been warning the customers that you simply cannot store the glasses with afore-mentioned lenses in the place that you are supposed to use these lenses mostly in (I.e. the car)?! Hopefully you also notice the huge design flaw flagged in that question of mine - how is it possible that the lenses are so fragile that they cannot sustain the heat in the car.. in the UK?! We are not having Middle East summers with +50C outside. We barely reached +30C on a few days in the last 11 months. Have I known the fragility of the lenses I wouldn’t of course store them in the car (and as a result - damage them). I would actually think much more before ordering them in the first place. Vision Express who sold the glasses to me doesn’t want to do anything with this case anymore (neither the branch manager which sold me the glasses nor customer services phone line) - hence, I went out to criticise them publicly. If they want to reach to me, they can and am ready to provide more details. Given how much these Transitions® XTRActive® Polarized lenses are sold for, I have expected QUALITY product. In my experience, it turns out to be a fragile low quality one, which is not communicated well by the manufacturer nor the distributor of this technology. I ask Vision Express, and Transitions Optical for that matter, to reach out to me privately, fairly investigate, and reach a more reasonable resolution than currently.