Manual Cisco Epc2425
Manual Cisco Epc2425
Manual Cisco Epc2425
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IMPORTANT SAFETY INSTRUCTIONS
20080814_Installer820_Intl
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IMPORTANT SAFETY INSTRUCTIONS
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IMPORTANT SAFETY INSTRUCTIONS
Do not install this apparatus in an enclosure, such as a bookcase or rack, unless the installation
provides proper ventilation.
Do not place entertainment devices (such as VCRs or DVDs), lamps, books, vases with liquids, or
other objects on top of this product.
WARNING: Avoid electric shock and fire hazard! Unplug this product before cleaning.
Do not use a liquid cleaner or an aerosol cleaner. Do not use a magnetic/static cleaning
device (dust remover) to clean this product.
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IMPORTANT SAFETY INSTRUCTIONS
WARNING: Avoid electric shock and fire hazard! Never push objects through the
openings in this product. Foreign objects can cause electrical shorts that can result in
electric shock or fire.
Service Warnings
WARNING: Avoid electric shock! Do not open the cover of this product. Opening or
removing the cover may expose you to dangerous voltages. If you open the cover, your
warranty will be void. This product contains no user-serviceable parts.
20081112_Modem DSL_Safety
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FCC Compliance
Declaration of Conformity
This device complies with Part 15 of FCC DOCSIS Residential Gateway
Rules. Operation is subject to the following two Model: DPC/EPC2425
conditions: 1) the device may not cause Manufactured by:
harmful interference, and 2) the device must Cisco Systems, Inc.
accept any interference received, including 5030 Sugarloaf Parkway
interference that may cause undesired Lawrenceville, Georgia 30044 USA
operation. Telephone: 770-236-1077
US
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
(American National Standards Institute) limits. The evaluation was based on evaluation per
ANI C 95.1 and FCC OET Bulletin 65C rev 01.01. The minimum separation distance from the
antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.
Canada
This system has been evaluated for RF exposure for humans in reference to ANSI C 95.1
limits. The evaluation was based on evaluation per RSS-102 Rev 2. The minimum separation
distance from the antenna to general bystander is 7.9 inches (20 cm) to maintain compliance.
EU
This system has been evaluated for RF exposure for humans in reference to the ICNIRP
(International Commission on Non-Ionizing Radiation Protection) limits. The evaluation was
based on the EN 50385 Product Standard to Demonstrate Compliance of Radio Base Stations
and Fixed Terminals for Wireless Telecommunications Systems with basic restrictions or
reference levels related to Human Exposure to Radio Frequency Electromagnetic Fields from
300 MHz to 40 GHz. The minimum separation distance from the antenna to general
bystander is 20 cm (7.9 inches).
Australia
This system has been evaluated for RF exposure for humans as referenced in the Australian
Radiation Protection standard and has been evaluated to the ICNIRP (International
Commission on Non-Ionizing Radiation Protection) limits. The minimum separation distance
from the antenna to general bystander is 20 cm (7.9 inches).
20081016 FCC DSL_Dom and Intl
Introduction
Welcome to the exciting world of high-speed Internet and high-quality digital
telephone service. Your new Cisco® Model DPC/EPC2425 EuroDOCSIS 2.0 Wireless
Residential Gateway with Embedded Digital Voice Adapter is a cable modem that
meets industry standards for high-speed data connectivity along with reliable digital
telephone service. The DPC/EPC2425 residential gateway delivers data, voice and
wired (Ethernet) or wireless gateway capabilities to connect a variety of devices in
the home or small office and support high-speed data access and cost-effective voice
services, all in one device. With a DPC/EPC2425 residential gateway, your Internet
enjoyment, home and business communications, and personal productivity will
surely soar.
This guide provides procedures and recommendations for placing, installing,
configuring, operating, and troubleshooting your DPC/EPC2425 residential gateway
for high-speed Internet and digital telephone service for your home or office. Refer
to the appropriate section in this guide for the specific information you need for your
situation. Contact your service provider for more information about subscribing to
these services.
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Introduction
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What's In the Carton?
If any of these items are missing or damaged, please contact your service provider
for assistance.
Notes:
You will need an optional cable signal splitter and additional standard RF
coaxial cables if you want to connect a VCR, a Digital Home Communications
Terminal (DHCT) or a set-top converter, or a TV to the same cable connection as
your wireless residential gateway.
Cables and other equipment needed for telephone service must be purchased
separately. Contact your service provider to inquire about the equipment and
cables you need for telephone service.
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Front Panel Description
Model EPC2425
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Back Panel Description
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Where Is the Best Location for My DOCSIS Residential Gateway?
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How Do I Mount the Modem on a Wall? (Optional)
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How Do I Mount the Modem on a Wall? (Optional)
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How Do I Mount the Modem on a Wall? (Optional)
The following illustration shows the location and dimensions of the wall-mounting
slots on the bottom of the modem. Use the information on this page as a guide for
mounting your modem to the wall.
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How Do I Mount the Modem on a Wall? (Optional)
5 Lift the residential gateway into position. Slip the large end of both mounting
slots (located in the back of the residential gateway) over the mounting screws,
and then slide the residential gateway down until the narrow end of the keyhole
slot contacts the screw shaft.
Important: Verify that the mounting screws securely support the residential
gateway before you release the unit.
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What Are the Requirements for Telephone Service?
Dialing Requirements
All your telephones should be set to use DTMF dialing. Pulse dialing is typically not
enabled by your local provider.
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How Do I Connect My Gateway for Internet and Telephone Service?
To connect devices
The following diagram illustrates one of the various networking options that are
available to you.
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How Do I Connect My Gateway for Internet and Telephone Service?
1 Power off your PC and other networking device; then, unplug them from the
power source
2 Connect the active RF coaxial cable from your service provider to the coax
connector labeled CABLE on the back of the gateway.
Note: To connect a TV, DHCT, set-top box, or VCR from the same cable
connection, you will need to install a cable signal splitter (not included).
3 Locate the yellow Ethernet cable. Connect one end of the Ethernet cable to the
Ethernet port on your PC and then connect the other end to one of the
ETHERNET ports on the gateway (any Ethernet port can be used). The Ethernet
ports are yellow connectors on the back panel of the gateway.
4 Connect additional Ethernet network devices in a similar fashion to any unused
Ethernet ports on the back of the gateway.
Note: To install more Ethernet devices than ports provided, use an external
multi-port Ethernet switch(s).
5 Connect one end of a telephone jumper cable (not included) to a telephone outlet
in your home or to a telephone or fax machine. Then connect the other end of the
jumper cable to the appropriate RJ-11 TELEPHONE port on the back of the
gateway. The telephone ports are light gray and are labeled 1/2 and 2 or 1 and 2
depending on the region of the world the gateway is used.
Notes:
– Make sure to connect your telephone service to the correct RJ-11 port. For
single line telephone service, connect to port 1/2 or 1.
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How Do I Configure My DOCSIS Residential Gateway?
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Enter your password; then, click Login to continue to the Setup page.
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Setup Page
The following illustration is an example of the Setup page.
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Basic Settings
The following table provides a description of the pages available from within the
Basic Settings section of the Setup page.
Advanced Settings
The following table provides a description of the pages available from within the
Advanced Settings section of the Setup page.
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Firewall
The following table provides a description of the pages available from within the
Firewall section of the Setup page.
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Parental Control
The following table provides a description of the pages available from within the
Parental Control section of the Setup page.
Wireless
The following table provides a description of the pages available from within the
Wireless section of the Setup page.
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Note: If you set a password, on subsequent access to the Setup pages, a screen
similar to the following appears. Do not forget your password. Write your password
and store it in a secure location known only to you.
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Function Keys
Key Description
Apply Saves all additions, edits, and changes
Add Server Allows you to add a network time server
Remove Server Allows you to remove a network time server
Under normal conditions, you should use the default network settings. In the event
that the network time does not match your local time, or, if your system requires
different settings to operate correctly, you can change the default network settings
using the Setup Basic Settings - Network Configuration page.
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Primary DNS Manual entry is required. Your ISP will provide the
(static IP information for you to enter into this field.
only)
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Function Keys
The following function keys appear on the Setup Basic Settings - Network
Configuration page.
Key Description
Renew WAN Forces a release and renewal of your WAN IP address
IP Address
Lease
Apply Saves the values you enter into the fields without closing the
screen
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Function Keys
The following function keys appear on the Basic Settings - IP Management page.
Key Description
Apply Saves the values you enter into the fields without
closing the screen
Force Available Forces the release of an IP address for you to
re-use
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Reserving IP Addresses
Use the Setup Basic Settings - Fixed CPE IP Assignment page to reserve IP
addresses. This feature allows you to assign a fixed IP address to any device in your
network by setting static IP addresses in your PC or other network device.
These addresses will be removed from the pool of the IP addresses to be used by
your gateway's DHCP server when issuing IP addresses to devices that are
connected to your local network.
Reserving IP addresses is useful in making sure that there are no IP address conflicts
on the network, for example, two devices using the same IP address. Another
example: when using DMZ Host, the IP address for the DMZ Host should always
have the same IP address.
Note: If you are not familiar with the Fixed CPE IP Assignment procedures detailed
in this section, contact your service provider before you attempt to change any of the
residential gateway default Fixed CPE IP Assignment settings.
Click Fixed CPE IP Assignment in the Basic Settings section of the Setup page to
access the Setup Basic Settings - Fixed CPE IP Assignment page.
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Function Keys
Key Description
Add Static IP Adds the Static IP address to the list of assigned IP
addresses
Remove Static IP Removes the Static IP address from the list of assigned IP
addresses
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To Save your current setting to your computer, click the floppy disk icon in the
lower portion of the screen. You will be prompted to provide a file name and
location for the backup configuration file.
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To Restore your setting, click Browse and select the backup configuration file name
that you saved on your PC. The path and filename of the backup configuration
appears in the File Name field. Then, click Download to restore your configuration
file. A Download Success message appears when the restore is complete.
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Note: If you are not familiar with the advanced settings detailed in this section,
contact your service provider before you attempt to change any of the residential
gateway default advanced IP filtering settings.
Click IP Address Filtering in the Advanced Settings section of the Setup page to
access the Setup Advanced Settings - IP Filtering page.
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Click MAC Address Filtering in the Advanced Settings section of the Setup page to
access the Setup Advanced Settings - MAC Filtering page.
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2 In the first entry of the Port Forwarding area of the page, enter the same IP
address (192.168.0.5) in the Local IP Address field.
3 In the same row, enter the appropriate port numbers in the Start Port and End
Port fields.
4 In the same row, select the appropriate protocol from the drop-down list in the
Protocol field, and then select the box in the Enable field.
5 To add additional ports, repeat steps 1 through 4, and then go to step 6.
6 Click Apply to apply and save your new port forwarding settings.
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Tunnel Section
Function Keys
The following table describes the function keys associated with the Tunnel section of
the VPN Setup page.
Key Description
Delete Tunnel Allows you to delete a tunnel
Add New Tunnel Allows you to create a heading for the tunnel settings that you can
select using the Tunnel drop-down menu
Apply Activates the selected setting (Enabled or Disabled)
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IPsec Settings
With VPN tunnels there are two phases of Security Association (SA).
Phase 1 creates an Internet Key Exchange (IKE) SA
When Phase 1 is complete, Phase 2 creates one or more IPsec SAs that are then
used to key IPsec sessions
Field Description
Pre-shared key Allows you to enter the Pre-shared key of the firewall identifier if one
side of the VPN tunnel is using a unique firewall
Phase 1 DH group Allows you to select one of following three Diffie-Hellman (DH)
encryption/decryption groups:
768 bits
1024 bits
1536 bits
Diffie-Hellman is a cryptographic technique that uses public and
private keys for encryption and decryption. The higher number of bits
selected, the more secure the connection
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Field Description
Phase 1 encryption Allows you to select the form of encryption to secure the VPN
connection between endpoints. Select from the following five
encryption types:
DES
3DES
AES-128
AES-192
AES-256
You may choose any encryption type as long as the other end of the
VPN tunnel uses the same method
Phase 1 authentication Allows you to select an authentication type for another level of
security. Select one of the following authentication types:
MD5
SHA
You may choose either authentication type as long as the other end of
the VPN tunnel uses the same method
Note: SHA is recommended because it is more secure.
Phase 1 SA lifetime Allows you to enter the number of seconds for an individual rotating
key to last until a re-key negotiation between each endpoint occurs.
Smaller lifetimes are generally more secure since it would give a
hacker a smaller amount of time to try to crack the key. However, key
negotiation does take up bandwidth, so network throughput is
sacrificed with small lifetimes. The default setting is 28,800 seconds.
Phase 2 encryption Allows you to select the form of encryption to secure the VPN
connection between endpoints. Select from the following five
encryption types:
DES
3DES
AES-128
AES-192
AES-256
You may select any form of encryption as long as long as the other end
of the VPN tunnel uses the same method
Note: 3DES encryption is commonly used, but AES is recommended
because it is very difficult to crack
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Field Description
Phase 2 authentication Allows you to select an authentication type for another level of
security. Select one of the following three authentication types:
MD5
SHA
Null (none)
You may choose any authentication type as long as the other end of the
VPN tunnel uses the same method
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Function Keys
The following function keys appear on the Setup Firewall - Event Logging page.
Key Description
Apply Saves the values you enter into the fields without
closing the screen
E-mail Log Allows you to force the system to send an e-mail alert
even if the E-mail Alerts box is left unchecked
Clear Log Allows you to clear all entries in the log
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Function Keys
The following function keys appear on the Setup Parental Control - User Setup page.
Key Description
Add User Adds and saves a new user to the list of user profiles
Remove User Removes the selected user from the list of user
profiles
Apply Saves all additions, edits, and changes
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Function Keys
The following function keys appear on the Setup Parental Control - Basic Setup
page.
Key Description
Add Rule Adds and saves a new Rule to the list of content Rules
Remove Rule Removes the selected rule from the content rule list
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Function Keys
The following function keys appear on the Setup Parental Control - Time of Day
Access Filter page.
Key Description
Add Allows you to add a new Time of Day access filter or
rule. Enter the name of the filter and click the Add key
to add the filter to the list. Time of Day rules are used
to restrict Internet access based on the day and time.
Remove Removes the selected filter from the Time of Day filter
list.
Apply Saves all additions, edits, and changes.
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Note: If you are not familiar with the settings detailed in this section, contact your
service provider before you attempt to change any of the residential gateway default
parental control settings.
Click Local Log in the Parental Control section of the Setup page to access the Setup
Parental Control - Event Log page.
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After enabling WPS, you can activate the automatic registration by clicking the Start
WPS button in the WiFi Protected Setup (WPS) section of the Setup Wireless -
Security page.
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or
Network Keys Select these keys for use with Encryption Mode set to 128-
1 through 4 bit encryption. Enter 13-byte values for a Key. You do not
128 bit keys have to set all four Keys. Usually only one is needed for a
home network. Each value is represented in hexadecimal.
Use only these numbers or letters: 0, 1, 2, 3, 4, 5, 6, 7, 8, 9,
a, b, c, d, e, and f to set up your encryption keys.
It is generally a good practice to use only lowercase letters
when entering WEP encryption keys. Uppercase letters
can sometimes be confused with numbers. For example,
the uppercase letter “B” is often mistaken for the number
“8.” Using lowercase characters minimizes the risk of
confusing characters when copying keys from one device
to another. Uppercase characters will automatically be
converted to lowercase when the key or keys are applied
and saved to memory.
Use two numbers or letters in each box. Record your Key
values. You will need these Key values when you set up
your client wireless adapter. The Key values in each
wireless network device must match.
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Function Keys
Keys Description
Generate WEP Keys Automatically generates four WEP keys based on the
PassPhrase entry.
Notes:
For 64-bit WEP, four unique 64-bit WEP keys will be
generated
For 128-bit WEP, only one 128-bit WEP key will be
generated. The same key will be entered into all four
key locations.
Apply Saves all additions, edits, and changes
Start WPS Starts WPS after you select your WPS Method
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Function Keys
The following function keys appear on the Setup Wireless - Access Control page.
Key Description
Apply Applies and saves the values you enter into the
fields without closing the screen
Clear All Clears the Access List
Remove Removes entries from the Access List
Add Adds a client to the Access List using the MAC
address of the client
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A number of factors can impact the practical limit of the network. Contact your
service provider or consult the documentation for your wireless network devices for
more information.
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5 Select both Obtain an IP address automatically and Obtain DNS server address
automatically in the Internet Protocol (TCP/IP) Properties window, and then
click OK.
6 Click Yes to restart your computer when the Local Network window opens. The
computer restarts. The TCP/IP protocol is now configured on your PC, and your
Ethernet devices are ready for use.
7 Try to access the Internet. If you cannot access the Internet, go to Having
Difficulty? (on page 101). If you still cannot access the Internet, contact your
service provider for further assistance.
4 Click the Up/Down selector arrows located to the right of the Connect Via
section of the TCP/IP window, and then click Using DHCP Server.
5 Click Options in the TCP/IP window, and then click Active in the TCP/IP
Options window.
Note: Make sure that the Load only when needed option is unchecked.
6 Verify that the Use 802.3 option located in the upper-right corner of the TCP/IP
window is unchecked. If there is a check mark in the option, uncheck the option,
and then click Info in the lower-left corner.
7 Is there a Hardware Address listed in this window?
If yes, click OK. To close the TCP/IP Control Panel window, click File, and
then scroll down to click Close. You have completed this procedure.
If no, you must power off your Macintosh.
8 With the power off, simultaneously press and hold down the Command
(Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed
down, power on your Macintosh but do not release these keys until you hear the
Apple chime at least three times, then release the keys and let the computer
restart.
9 When your computer fully reboots, repeat steps 1 through 7 to verify that all
TCP/IP settings are correct. If your computer still does not have a Hardware
Address, contact your authorized Apple dealer or Apple technical support center
for further assistance.
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Having Difficulty?
Common Troubleshooting Issues
I don't understand the front panel status indicators
See Front Panel LED Status Indicator Functions, for more detailed information on
front panel LED status indicator operation and function.
The modem does not register an Ethernet connection
Verify that your computer has an Ethernet card and that the Ethernet driver
software is properly installed. If you purchase and install an Ethernet card,
follow the installation instructions very carefully.
Verify the status of the front panel LED status indicators.
The modem does not register an Ethernet connection after connecting to a hub
If you are connecting multiple PCs to the residential gateway, you should first
connect the modem to the uplink port of the hub using the correct crossover cable.
The LINK LED of the hub will illuminate continuously.
The modem does not register a cable connection
The modem works with a standard 75-ohm RF coaxial cable. If you are using a
different cable, your residential gateway will not function properly. Contact your
service provider to determine whether you are using the correct cable.
Verify that you have followed the procedures in How Do I Troubleshoot My Internet
Service Installation?.
There is no dial tone when I lift the telephone handset
Your telephone wiring may be connected to the wrong RJ-11 port on the
residential gateway. The residential gateway has two telephone ports. Verify that
you are connected to the correct telephone port.
There may be a problem with your telephone set. Use a different telephone set
and listen to hear dial tone.
There may be a problem with your home telephone wiring. Use a telephone and
connect directly to the same RJ-11 port on the back of the unit. If the dial tone is
working here but does not work at other locations in the home, a professional
may need to diagnose and repair a problem with your telephone wiring.
Verify that the phone company has removed the previous telephone service from
your home telephone wiring.
Your telephone service may not be enabled from your cable telephony service
provider. Contact your cable telephony service provider for more information.
Front Panel LED Status Indicators During Initial Power Up, Calibration, and
Registration
Part 1, High Speed Data Registration
Step: 1 2 3 4 5 6
Front Panel Self Downstream Downstream Ranging Requesting Request High Speed
Indicator Test Scan Signal Lock IP Address Data Provisioning
File
1 POWER On On On On On On
2 DS On Blinking On On On On
3 US On Off Off Blinking On On
4 ONLINE On Off Off Off Off Blinking
5 LAN1- On On or On or On or On or On or
LAN4 Blinking Blinking Blinking Blinking Blinking
6 WIRELESS Off On or On or On or On or On or
Blinking Blinking Blinking Blinking Blinking
7 TEL 1 On Off Off Off Off Off
8 TEL 2 On Off Off Off Off Off
Special Conditions
The following chart describes the appearance of the cable modem front panel LED
status indicators during special conditions to show when you have been denied
network access.
For Information
If You Have Questions
If you have technical questions, contact your local cable service provider.
Notices
Trademarks
Cisco, Cisco Systems, the Cisco logo, the Cisco Systems logo, Scientific Atlanta, and
SciCare are registered trademarks or trademarks of Cisco Systems, Inc. and/or its
affiliates in the U.S. and certain other countries.
DOCSIS and EuroDOCSIS are registered trademarks of Cable Television
Laboratories, Inc.
PacketCable and EuroPacketCable are trademarks of Cable Television Laboratories,
Inc.
Other trademarks mentioned in this document are the property of their respective owners.
Disclaimer
Cisco Systems, Inc. assumes no responsibility for errors or omissions that may
appear in this guide. We reserve the right to change this guide at any time without
notice.