Telephone triage nursing

Discover Pinterest’s best ideas and inspiration for Telephone triage nursing. Get inspired and try out new things.
68 people searched this
·
Last updated 1w
Chemo Nursing, Infusion Nurse, Medical Surgical Nursing, Professional Nurse, Hospital Nurse, Oncology Nursing, Third Place, Nursing Career

Awarded third place in the 2019 AJN Book of the Year Awards in the Medical-Surgical Nursing category!Healthcare improvements have shifted cancer care from the inpatient to outpatient settings. This change in healthcare delivery presents new challenges for professional nurses familiar only with the traditional inpatient model. As health care trends away from the hospital, telephone triage has become an essential tool for indirect patient care.

1
Nurse Triage Steps to Manage Difficult Patient Phone Calls Triage Nursing, Build A Bridge, Primary Care Physician, Class Notes, Urgent Care, Phone Calls, Action Plan, Primary Care, A Bridge

A triage nurse will have difficult callers. Well-trained triage nurses are able to use compassion to effectively triage patients over the phone, even when they are at their worst. Learn a simple three-step model to help build a bridge of communication with patients: Listen, Relate, and Propose an Action Plan.

2